I booked a holiday with Abbey travel for myself and 3 kids to Eurodisney. It was planned with my friends who were flying from the Cork airport, all booked together with Abbey Travel. After paying a €900 deposit , Abbey Travel changed the flights from the Cork airport by 2 days which would have resulted in me been in Paris for 2 days with the 3 kids on my own. When I tried to add my Husband to our flight, that was okay but he would have to stay in a different room. What was planned to be a great holiday and surprise for the kids has turned out to be a disaster with a result of us losing the deposit. To change the flights approx €500 or add my husband to stay in a different hotel approx €700. They were also very unhelpful and dismissive Response from Abbey Travel: Hi Mary Unfortunately Aer Lingus (not Abbey Travel) cancelled the flight your friends were on from Cork and they were unwilling to amend your flight for free as it was from Dublin and had not been affected. We could not accommodate your husband in the same room as yourself and the 3 kids as the maximum capacity of the rooms in Disney hotels is 4 people. Our agent did explain all the options available to you and she gave you a direct email address for you to communicate further with her. We are sorry to hear that you think she was unhelpful, but the situation really is out of Abbey Travel’s control as it has been caused by the Aer Lingus flight cancellation and as we said above they are unwilling to change your flight for free. regards Abbey Travel Response to Abbey Travel Below: In response to your reply , and to have the record straight, I did not receive an email address, only a complaints email address (generic) when I requested it. No one rang me from Abbey Travel, I contacted Abbey Travel. Abbey Travel offer a service, in this case flying 3 families to Paris, I booked on the condition that I was in Paris with the other two families at the same time. Abbey Travel accepted this but have not delivered, they have changed two families but not mine. None of the three booked with Aerlingus we booked with Abbey Travel.

I recently returned from Canada to live in Ireland with my husband and baby son. I used Abbey travel to book my holiday because it was my first time booking a family holiday with a baby. Having not lived in Ireland for many years I was unsure where would be family friendly with warm temperatures in April. When I asked for advice on where would be a good location the agent was shocked I had no Idea where I wanted to go. He said I was giving him a very big job to try and identify a destination. He made me feel I was an inconvenience and crazy to think I could walk in of the street to book a family holiday in April and not know where to. I thought the role of the travel agent was to help me drill down on destinations and accommodation locations that would suit my family needs. I didn't think I was being unreasonable in any way. I did book a holiday with this agent in Abbey travel but I wish I had stood up for myself and not accepted the way he spoke to me. The booking process also ended up being lengthy, it started with me walking in off the street to book my holiday and ended with several phone calls which I was put on hold during. I would not use Abbey travel again.

Don't get me wrong, I know a lot of travel agents are under pressure because of covid etc. But it wasn't a pleasant experience with Abbey. Book a holiday and paid it all up front. I found the process of dealing with Abbey frustrating as the holiday. One annoying thing was that I couldn't book my airline seats (I always book seats before a flight) because I couldn't get onto the aer lingus page. Abbey said they would do it for me and tell the price, but it's difficult because you can't see the seating map of the plane. I end up paying more for awful seats and turned out the plane had plenty of free seating. Not sure why Abbey have it that way. Other than that the agent I dealt with over the phone was nice enough. I hate leaving bad reviews but I felt that this wasn't for me as I've dealt with a few Irish travel agents and didn't have the same issue as here.

Natasha We booked booked our holiday to Lanzarote to get away from home for christmas because our daughter passed away a year and a half ago and can be at home ,and they rang us the next day after booking it and said we could not have the holiday we booked at the price we booked it at it was going to be much dear and could not get us somewhere else so had to get a refund and as a result our holiday money was tied up for a few days and we could not book somewhere else first and last time booking with this company

I booked a holiday via Abbey Travel , I have been dealing with Marc , he has gone above and beyond for me , flights ,accommodation , transfers and insurance all sorted , we amended the booking and the whole process was stress free , Marc communicated with me all the way through! 10/10 for customer service, would highly recommend and will definitely book via abbey travel again.

Unfortunately the trip did not go ahead due to COVID but every step of the way was well taken care of. From the initial booking made months ago with all our questions and request answered and priced, right to the cancellation and refund process there was a continuous line of communication. Would 100% use again when international travel begins again.

We booked a holiday and when we got there the location wasn't suitable without a car. Got in touch with the agency and they transferred us. Communication was so consistent and efficient. Alannah is an absolute asset to the team, reassuring us every step of the way and giving us the perfect holiday in the end.

After booking my Lanzarote holiday months ago, I arrived yesterday find my apartment at the very to floor with 3 flights of steep stairs to climb. 62 with arthritis? My age alone should have made some allowance on such an early booking!! So disappointing with the steep hill just to get out of the complex.

Found Abbey Travel very good . Great they were opened on Saturday .It was my first time dealing with Abbey Travel. Gemma was the lady we spoke to on the phone who was very good helpful & stayed after closing time as we were booking our holiday over the phone. We booked Corfu. . So thank you Gemma..

A friend of mine recommended that I book my first Disney trip with Abbey, delighted they did - the agent(Marie) that helped me was a great help & answered my 100's/1000's of questions:-) to help make it an easy experience...can't wait to see the kids faces when they get this surprise for Christmas!

I wish I could put a 0 star. Cancelled a trip to Disney on 20 March. Despite being confirmed that flights and hotel/pass had NOT been booked yet, there is still no sign of any money being refunded to us 10 weeks later.There are not even taking any calls anymore. Unbelievable.

ABSOLUTE COWBOYS. Booked accomadation with them and of course when arrived stuck in dingy apartment back of complex. Maybe i should have read finer details but nothing like the pictures you have when you are booking. Complete false advertisement.

Never again with Abbey Travel! We booked a holiday for Tenerife and the room was completely different from the pictures. Very dirty and old room. We were with a child and no space for him in the room for sleep! Very disappointed!

Booked a special holiday with them and the details of the day and occasion were not passed on by Mark as promised. Filled with a lot of hot air. Tour operator confirmed none of the details were passed through. No excuse.

Used them to travel last year was misinformed of the distance the holel location said on brochure a short distance from hotel twas not but was 45 mins by bus and bus stop was a good 15min walk we trusted them

Never again. Early flight booked. When booking confirmation received it was the later flight leading to my family and I missing a full day in Disney. Very bad communication and 0 help from Abbey Travel

Great service and staff , they are very helpful , I've travelled to disneyland paris a couple of times and Charlotte has always made our trip a great one can't recommend them enough.

In this day and age when everyone is booking on line, Abbey travel cruise office will remind you of of the pleasure of having someone else take care of everything for you.

Sent 2 emails no reply went into shop in abbey st said they would send me details on holiday I was looking for still nothing any chance you could have the decency to reply

So easy to book Disney online with Abbey Travel. Lovely customer service threw email. Will be booking again in future with Abbey travel. Looking forward to our holiday.

Great experience booking with Abbey Travel for our family holiday next year. The service was friendly and prompt from start to finish. Will definitely use them again.

Great service. Walked in,sat with very good customer service girl (Linda.)walked out 10 minutes later with the holiday we wanted at a very good price. .!!

Very easy to book holiday, competitive prices. Any questions I had after booking I was able to phone them, the customer service was great

Prague city break. Easily booked online with flights, hotel with breakfast and airport transfers. No hiccups. Lovely few days away.

been trying to book a holiday over the phone, i know exactly time, dates etc what i want and i cant get through the last 4 hours..

Very expensive for holidays when going just for 10 nights and the charges the flights looking for 110 to 100 euro to check in a bag

Well great experience with travel agent. Couldn't be anymore helpful .heading to Disney land pairis and get tips from agency.

Booked an amazing holiday in Dubai in 2019. I would absolutely recommend. Hoping to use Abbey travel for our 2020 holidays.

They were nice people abbey travel but when i got to vennia for going to budapest things could have been better organised

Booked Malaga with Mark really nice guy very helpful, great value for money will definitely book again with Abbey

Very good value for money and very easy to use the sight. If you ring the office always so helpful and polite

Dealing with Karen, what a really lovely lady. She's helping me to knock a big one off the bucket list.

5 out 5 listened 2 what i wanted no problems at all. Would highy recomnend them. Will be going again

Great experience overall. Little bit of a mix up with private transfer but other than that perfect

Great stadium..love this place..and the hot dogs and beer mmm come on lenster …

As usual, very courteous and helpful. Kathryn has been so informative and very helpful

Just popped in to enquire about tickets for football. Very helpful and polite.

Great, very helpful staff and very enjoyable trip, well done Abbey Travel

We've been using them for years and always found them to be excellent

Found tbe people very helpful when picking a place to go on holidays

Booked a Trip to Rome with Abbey Travel and they were very helpful.

Very helpful on the ball always get back to you in a timely manner

Exceptional staff, full of knowledge to tailor make holidays 5*

Great service really appreciated all there help and knowledge

Good agency never had a problem with the packages on holiday

Being pat from pillory to post over a Disney land booking.

First class service from everyone involved in our holiday

Robbie very helpful in organising my trip to London

Excellent service in arranging our recent holiday.

Off to Australia soon staff were brilliant …

Marc extremely helpful helped make my holiday

A good travel agent for great holiday deals.

Not impressed at all I will be having words

Very helpful staff, easy site to navigate

Great service, staff are really helpful!

Great company,always great every time.

Excellent service and value for money

Irish travel company in city centre.

No interaction with this company...

Great to deal with mark a gentleman

Great service and value for money

Nice staff very helpful ,All good

Great holiday. Easy to deal with.

Lovely staff. Extremely helpful.

Very friendly and helpful staff

Very fast and efficient service

Very professional and helpful.

Friendly and helpful staff.

Doesnt have what i want

Very good to deal with

Good travelling agency

No contact when wanted

Great package deals

Transparent pricing

Very helpful staff

Not responding

Very helpfull

Very helpful

Lovely pint