Anytime Fitness? More like never open fitness... Do not waste your time on this place! I just moved to Osborne Village and was looking for a gym, perfect, I'll check it out... WRONG! The doors are ALWAYS locked to the public, so unless you're a paying member, you can't get in to see the facilities. Whether this is one of their rules, or just incompetence on the managerial staff, don't know, don't care, strike one. I gave them the benefit of the doubt, checked online for the hours of operation (which aren't ANYTIME by the way) in hopes of trying again. Still, doors locked, but wait! There was someone at the front who was nice enough to let me in! Success! WRONG! The manager informed me that she had shut down the registration software and the computers for the day and that they were "closed" (even though I was there 30 minutes before the posted closing time) and to come back tomorrow and she would be there at 11 and sign me up. Fine, but strike two. Queue this morning when I get to the front doors at 10:50, alright, I'm early but I'll wait. Doors are still locked, go figure. 11 comes and goes, doors are still locked, no one is inside. 11:15 comes and goes, same thing. I decide to go get a coffee and come back. 11:40 and the doors are still locked and THERE IS NO ONE INSIDE! Here I am banging on the doors like a crazy person hoping someone will come let me in, but to no avail. Big strike three. It's almost like they don't want my money, or anyone's for that matter. Do yourself a favour, there is a Snap Fitness down the street from here, go there. It might not be as pretty, or as shiny and new, but at least they will F****** LET YOU IN!

I don’t mind the facility, it’s clean and nice. However - Every company that I’ve dealt with - contract wise. I’ve Been with TELUS, Rogers, Shaw. All of the above have contracts- wether monthly or yearly Nearing the end of the contract they have the decency to email, text or give a phone call to said person to let them know contract is up and ask for a renewal. THIS gym and membership gives you contract And automatically renews it for you without contacting you. So my bank went into over draft. Yes it is stated in written contract- but for the working person - I have 3 jobs. Do you think I have time to look through my contract from a year ago? Do you think I remember that detail a year ago? I signed up thinking I would lose weight and feel better and do better about my over all health but 4 months into doing so, my husband got into medical school and I’ve been working my 3 jobs since. Do I have time to work out, nope. So it would’ve been nice for their staff and team to let a person know that their contract is up or because they are only money grabbing company then that would totally make sense. Thank y’all so much and bless your heart!

FOB DEPOSIT - Another victim of Anytime Fitness poor customer service In January 2020, I signed up for the 7 day free trial. The trial is free except I had to pay a $50 deposit ($55.99 with tax) for the fob to enter the gym. I decided not to get a membership after the 7 day trial and returned my fob on the last day of the trial. When I returned it, I was advised that I would receive a cheque in the mail for the amount of the fob deposit. A few weeks went by and I never received the cheque so I followed up. The staff insisted that the cheque would be processed soon and mailed to me. Now a couple months had gone by and still no cheque in the mail. I called again to inquire and the staff said to email the owner of the gym. I emailed the owner and never received a reply. Fast forward six months later and I was told that the cheque was never processed and that I should just come in to get a cash refund. When I went in to get the refund I received $50 back and was not refunded the $5.99 tax.

Horrible Customer Service and they will refuse to give you a refund! I signed up for the 14 day trial period because its close to where I live and I wanted a good gym. When I signed up, I was told that I needed to pay for the key fob but the payment will be refunded if i changed my mind. I never used the gym at all because I soon discovered a better gym that was bigger and had more room and a wider range of equipment. I went in and ket them know and I was told that I would receive a cheque in the mil for my fob refund. This was in April and its currently June and I haven't received any cheque. No body ever picks up the phone when you call or return your messages. I got one email response from them saying I was going to get the cheque soon but that was in May and this is June 18. I have never experience such nonchalant customer experience before. Save your time and money and go elsewhere. UPDATE: I have received my refund. It took a while but I am glad to be done with this.

The filthiest fitness facility I have ever seen. Dirty, dirty, dirty; dust bunnies on floors and coating ventilation ducts, gum on floors, dirty equipment, lack of clean towels, etc, etc, etc. DISGUSTING WASHROOM/SHOWER FACILITIES with no toilette paper!!! Clients are charged a twice annual $20 "facilities fee" that is clearly a scam (besides being a scam in the first place beyond paying regular dues) as there is never anything cleaned or repaired. The only concern of the owner who is obviously unwilling to do the facility maintenance work is screwing his female teenaged employees who coincidentally are not useful doing the aforementioned work requirements. Easy to envision the franchise as a parental gift to an entitled, spoiled, lazy and otherwise useless son so he could have a job that is termination-proof, total clown-shoes. Staff will never say "hello" unless first prompted.

I joined this club under new management and it is an amazing gym! The staff are incredibly friendly and will go the extra mile if something comes up. The facility is incredibly clean. Of the two months I have been going here, I have never felt grossed out by the bathroom. The lockers are clean, they just gor new mats which I am excited about, and the gym members are friendly! I have made at least one friend thus far going to this gym. It is also not a super busy gym which is refreshing so it is rare that the machine or equipment you need will be occupied by someone else. I am so happy I signed up for this gym and I enjoy the vibes more than the UofM gym.

I've been an Anytime Fitness member for a long time, but last Sunday is my first time with Osborne location. Wow, such a nicely equipped - well laid-out brand-new gym! The place is a little small but it has a basement with more equipment. Very, very surprised they can pack 3 squat racks, 3-4 leg press machines right in a center neighborhood gym. People I met there were really decent and friendly, definitely not the intimidating kind. The radio is super bad though, very low quality sound system playing Energy 106 super loud. Even you put am earphone on, you can't get rid of those terrible music, and the ever lasting commercials.

It does take a few days to get your membership (which you signup online), but after that process, I liked the gym. Its not the newest equipment but it's better than the YMCA. The TV's are bad quality as they have a blue colour to them, but at least it's something. They're staffed which is nice. Not a lot of people at this gym which is good if you prefer it with less people. They do have lockers but you need to bring your own locks. They're open on the weekends which is nice because the YMCA isn't open on weekends, making it convenient. You can also literally go any time of the day, although staff isn't there 24 hours.

Do not sign up for this gym. During the summer I went in telling them I’m only paying for a month until GoodLife opens back up. The girl who signed me up assured me that I was in no contract and I didn’t have to give anything beyond my name and payment. Now a few months in a have emails from a collections agency. They’re gym is trash anyways. No open spaces everything is close together. Feels claustrophobic. Old equipment, you’re much better off at GoodLife. Do not sign up here they have fraudulent practices. Most these barely profitable gyms practice this type shady enrolment. You’re much better off at GoodLife

Will not let me cancel my membership. Called April 1st, told cool no problem will be cancelled. Nope. I am STILL being charged and now NO ONE is returning my calls. Update: I had to put a stop payment on my bank account to prevent any more charges. So you know what Anytime does? They send my account to collections! I've now had to contact corporate to get this resolved, and they refuse to reverse the collections file. This location should be closed immediately. Scummy, scummy practices by the owners here.

Horrible Service !!! Do NOT come to this gym!!! If you already paid, they will never give you REFUND even it's their mistake! They overcharge me for my partner group training, and promise they will EMT the difference to me. However, it has been one month already, I GOT NOTHING back. And they don't respond to my email anymore. Never been to a gym as terrible as this one! All they care is how much money they could keep in their pocket!

Update: The owner contacted me and apologized for the miscommunication. He cancelled my membership and refunded me for 3 months. Do not go to this gym. When I first signed up with Anytime, I was specifically told that I was not signing into a contract. And you can see my contract attached with no dates. All this gym cares about is how much money they can take from people. Not about you, not about your health.

Its a very nice gym, and the equipment and machines are almost always in working order, a large dedicated stretch/yoga area and the bathrooms/change-rooms are decidedly less scuzzy than what you normally expect in gym bathrooms/change-rooms. One thing to note - it's two level (basement and ground floor) - most of the strength training machines are down the stairwell in the back.

I signed up for the gym, but ended up canceling my membership within the 10 day window in the contract I signed which entitles me to a refund. I contacted the club multiple times for a refund and they say they will, but they never do and it's over a hundred dollars. So disappointing and unprofessional. Do not go here, terrible customer service. A complete scam.

Charged memberships fees while the city had non essential business closed. They require phone and email to close membership accounts but even then the accounts won't be closed until the owner "has the time". Owner apparently doesn't answer his staffs emails or phone calls. Still waiting (3 weeks now) for confirmation of membership account closed

I cancelled my membership in June and still being charged into July. The owner does not care at all to run their business. Their voice message system is full and they do not answer their texts. The gym itself is dirty and run down. Several machines have been broken for 1.5+ years and have never been fixed. Terrible management.

This place has most of the equipment you could want... Don't forget the basement area. Problem is it's a mess. No one seems to clean at all. There's one guy who does the laundry which is good, but most of the time you will end up using a dirty cloth because there's no clean one. This place is owned and run by clowns

My name is Gabriel Trudeau, I’m a new member at the Renovated Anytime Fitness. I’ve been doing home workouts for about 2 years now, and finally I went out looking for a gym. The new staff at Anytime Fitness welcomed me in with open arms and I’ve been addicted ever since. Best gym on Osborne! Tell your friends <3

Dont even bother with this place. No one ever answered the phone here for customer service. Cancelled my membership and they continue to take money out of my account. Not just the membership fee but randome amounts also and cant get ahold of anyone to correct this problem. Dont go here.

For a 24 hour gym located near downtown, it’s pretty decent. I wish they had better cable attachments for excersises like cable curls and tricep pushdown but remaining equipment is pretty good. Most staff quite friendly.

I have asked about 10 times for my key refund back and the staff is not responsive about it at all. They just tell me “I sent an email to my boss about it” and never get back to me. It’s been months at this point.

The battle ropes left me dead on the field , part of an excellent workout on the many machines, free weights and in the stretching/mat room. All I needed for a great aerobic and anaerobic workout. …

I've probably been to at least 40 anytime fitness gyms in North America including Mexico, this Osborne gym is about as good as it gets: clean, efficient layout, excellent trainer and management.

Clean gym. Smaller but has everything you need. Not alot of natural light. Well maintained. Not intimidating and has good culture.

Good gym. Small, low key and has all the equipment u need. Perfect for ppl who don't want a lot of attention at bigger gyms

Worst gym in the world. please don't ever sign up here. keys not working, staff never there, they never answer calls.

No clean towels to clean machines for 2 days, bathrooms are disgusting. Place has turned into quiet the dump.

Always a great pleasure going in for a work out and always nice to see great staff and great smiles

Greatly surpassed my last gym in terms of cleanliness, atmosphere, layout, and equipment variety

This location wasn't as clean as the location I usually go to. The equipment is worn too.

Place WiFi passwords somewhere where only members can see it easily. e.g. locker rooms.

New equipment, often quiet. I appreciate the gender neutral changing facilities.

looks small but there is a whole.other floor with more equipment so its awesome

Great place for fitness and mind awareness. Be fit and strong❤️‍ …

Very very dirty, run down. Lots of equipment not working. Not returning.

Small but good gym, but please hire someone to clean the bathrooms.

Awesome place. All necessary equipment present. Free weights. 24/7

Nice staff to help when needed. Great workout atmosphere.

nice space! i hope classes will start in 2019

Lovely staff, decent setup and good location.

Wont give me my refundable deposit back.

Good attention to the customer

Clean gym. Hot guys. 10/10

Could be recommended!:)

Maintenance is not good

I love this place

Not very crowded.

Great experience

Excellent gym!