1 star is way to high! BRANCHES are CLOSED on Saturday. At the branch closest to my hone, CLOSED Saturday and the ATM isn't working. Today I was refused access to my own money (direct deposited certified funds). It is ddinetly time to move banks. The Customer Service is GONE!!!

If I could I would give this bank 0 stars they locked my online access to my account and the only way to unlock is to call them and have them fix it well I called plenty of times never got an answer and I even went in only to find out they

Racial discrimination experienced at this bank. If you are African American the bank manager Derrick Olsen states he will not cash payroll checks drawn on Bank of the West bank unless his tellers call your employer to verify the signature

I have never had a bad experience with bank of the west I have had a account with them for 10 years and I will continue to bank there.

Slowest service EVER!!! Quite a few elders that works here & takes at least 10 min on ONE transaction!! The worst BOTW by far!!

They no longer are open on weekends when most people can go and bank. Pretty unfortunate.

I have always had excellent service and financial advice from this branch.

Bad customer service. Very slow and not enough tellers working.

I always have very prompt, friendly service at this branch.

One of few banks in the area with a drive through still