A great branch that helped me set up my bank account in a short time on the spot, no appointment needed. There is hardly a wait here at any time of day. They even encouraged me to sign up for my first credit card here in order for me to start building credit. I'd easily recommend this bank to anyone.

Eve and Raquel are extremely horrible and shouldn’t be in the business with dealing with people or their money their services are horrible while at the bank they allow me to get skipped by another guest didn’t acknowledge my present or care to explain why they let another guest skipped me

Terrible place. Had an appointment for notary here and the bank closes during the snow without any notification. Had to make it through the snow just to find out that they are closed. Didn’t bothered to update their Google page or phone line….. is it normal that their vault is wide open?

Absolutely the worst experience, 53 min wait to pay a bill. 2 tellers no sense of urgency and 4 customers service reps. Wow!! I guess it normal for customers to wait that long. No one ever showed concern for the long line over 18 ppl. What ever happened to great neighborhood banking

This bank ATM’s are not functional but the people who work there allow you to use them knowing that they don’t work. When you ask for help they brush you off and say they don’t control what happens to the ATM. I would avoid going to this bank at this location.

Came in gear to make a simple deposit. Only one (1) banker was serving our ENTIRE line of 30 customers. Do the math, an average of two min per person means I was here for 1 hour. I watched an entire episode of Breaking Bad in the line lolol

Raquel Brice was my credit solutions officer at the Crown Heights branch of Bank of America in Brooklyn. Her customer service was excellent. She was thorough and professional. English is my second language but she was very patient and made

This bank either doesn't have enough staffing or doesn't care to move them around when necessary. You could come in for anything that requires a teller and easily stand in line for 20 minutes on average with a line to the door because they

I would like to convey our sincerest gratitude to Mr. Jose Martinez, as we were thoroughly impressed by his professionalism and exceptional service rendered to us. Moreover, his prompt responsiveness and impeccable attention to detail are

Edit: It has been a year since my last review and the service here continues to deteriorate. I have spent close to an hour in line waiting for a teller the last 3 times here and about 30 mins the 3 times before that. Or of 6 windows they

Opened a bank account 2 days ago, only one banker was there in that department, I was amazed on how she dealt with rude customers like that all day. There was also another young lady assisting Raquel. Both were professional and courteous

I’ve had to go to this location twice recently with slightly complex issues and both times the client specialist (Jamila) got me through with flying colors. She was also great at navigating a sea of customers while staying professional,

Horrible lines. Wait times can be 30 minutes easy. Many times only 1-2 tellers. People are standing in line fuming. BANK OF AMERICA this branch is an embarrassment to your brand. It needs to be allocated 4 full time tellers at all times.

Great ATM's but counter service is the WORST!! Counter service consists of two tellers even on the first of the month. Was there yesterday & my withdrawal exceeded ATM and Lord I had to wait for a teller. First Monday of the month, 65

If you are coming here for the ATM during the day, then you're probably fine. There can be a short line sometimes at certain peak times for that. However, if you are coming for a teller or bank associate, I would urge you to choose a

HOR..RI.. BLE!!!! I live around the corner from this bank and I don't even go here. I go to a different location. The lines are ridiculous, the tellers be to busy talking about what they did the night before Instead of helping their

Horrible service stand on the line for hours before getting any type of service and alway has one teller, other workers will be walking around doing nothing and see the line and wouldnt help. Wish I was able to give zero stars.

The security guard here deserves a god damn promotion or a raise what an absolute beast. Guy is holding back a mob of around 30 people while skipping his lunch break just so the two/one teller can have a structured workflow.

Worst ever.. everytime I come 1 teller at window. 30 minutes to make deposit .. unfortunately my company banks here and I have no choice . Poor workflow and management. Bank at Chase!! They can afford to hire tellers..

While they are waiting on costumers, instead of focusing on their own customers, they're rather talking to themselves about their personal life. No manners. And some of them are not looking neat. . GHETTO …

Countless reviewers with same complaints. ONE TELLER, LONG LINES. I had to extend my parking to 30 min just to make cash withdrawal above my ATM limit. Absolute waste of time. I'm changing to Chase or capital one.

For the only bank that service such a well diverse area this location should be open at least 9am-1pm on Saturday's. For people who work during the week and have only saturday off to conduct business.

Today, I had exceptional service at this branch. The people who helped me (especially Raquel) went more than the extra mile to solve a tricky problem. I am so grateful for their help. Marius.

I came at 4:05 and there was 4 people waiting it was only one teller for taking care of the people and we have to wait an hour to be in service they are very very very slow always

If I could give zero stars I would. This bank always has a line outside the door, never has tellers and the wait time is usually over an hour to see a teller.

Very unreliable customer service at this location. A picture can tells you how's this place full of chaos. I hope BOFA works on this issue immediately! …

Branch closed on Saturday, though published hours claim open 10am-2pm. Wasted a trip over. Be open during published hours or update accordingly.

A great place with excellent service every time I come there is a pleasant attitude with a smile and patience especially from Raquel Brice

They are very nice and welcoming people ! Jose was the best ! Very polite and nice , and took his time to explain everything !

Definitely one of the worst banking experience when you need to file a claim, i am looking for different bank

Incredibly long lines and terrible hour. took an hour waiting outside in order to get to a teller.

Horrible experience. ATM's always out of service, never enough tellers. Don't go here.

Very long waiting for the teller rude security gaurd only one teller and 15 ppl online

Date and time of incident 12/01/2023 1:20 PM Customer: Black male

I am waiting long time. This is Bank of America service no good.

Mean, rude managers. A bank that Chases away its customers.

Just overall bad service, they don’t want to work.

They in fact do not close at 5, but at 4.

Not bad but the tellers need to help more

No good costumer service sucks