Came into the room slided from the water on the ground and almost hit my head. Was so mad that they left not working fridge like that leaking all over the floor. When I came to bathroom to wash my face there was dirty toilet brush on the sink. The guy at the front desk nice but niceness does not clean reset memory More

Very rude staff. Needed one room 2 beds, was charged for 3 rooms. Refused to give me a refund. Had to contact bank and put stop on payment as I didn’t even check in after they refused to give me a room with 2 beds for my family of 5. 2 adults 3 children under 7. Said I needed two rooms. So we left. More

Doesn’t deserve 1 star! If Raul is working, leave! He’s beyond rude and was very unprofessional. Changed the price within 15 minutes from a phone call to when I showed up to the actual property. Zero personality and zero hospitality. I can’t believe people like this joke live!!!! More

This is a hotel in a great location. The breakfast was quite good and the coffee was surpisingly really good as well. The man on the front desk working Sunday morning on 10/15/23 helped me fix the lock to my door. He was really nice and professional and got it done quickly More

Had to bring my father to the hospital. Front desk staff was horrible. Made us wait 30 minutes before checking us in. Skipped over us when we waited those 30 minutes restrooms were filthy. Over all if my dad wasn't in the ER I wouldn't recommend staying here ever. More

!!! BED BUGS!!! Bed bugs title for attention only rude employees. Instead of working with me sent me and my 3 young children away at 1 am after driving 20 hours after accidentally booking 3 rooms they charged me 750 dollars then refused to refund More

Disgusting hotel. So dirty we had to checkout early. There was urine all over the toilet. The shower was disgusting. Management was scrupulous and would not allow us to cancel the remaining 3 nights of our stay. This hotel is the absolute worst. More

Place was a JOKE One of the worst managed and cultured hotels I’ve ever stepped foot in. Their employee, Starr is beyond disrespectful, disgusting and and embarrassment to the customer service industry. The way she not only talks but has

The worst customer service I have EVER experienced in my life was at this Hotel.....a lady named named Star was the ruin of my whole trip. My dad was having surgery for throat cancer and when I got back to my room I was locked out saying my

I arrived after driving in from Phoenix and I was absolutely exhausted. The lady who was working the front desk was very friendly, knowledgeable about the area, helpful, and professional. The hotel was very clean and it felt comfortable, so

Doesn't even deserve 1 star. The manager Grace is unprofessional, rude, and doesn't care at all for the guests. We checked in, found fleas... was told we'd be moved, came back and was told we wouldn't due to the state of our room, we have 3

Absolutely terrible. I made a reservation and didn’t even check in and was still charged! The manager Audrey lacks professionalism and judgment. After not providing me a room she stated that it is just policy. Be careful this location will

Stayed here since Sunday August 6. Started off good and extended my stay until Friday. Additional booking was done in error for check in on Friday check out on Saturday. Asked manger Grace to cancel and she stated that the policy is 24 hrs

You get what you pay for huh? As soon as we walked in it wasn’t clean, the bathroom wasn’t clean, the shower wasn’t cleaned *** the toilet wasn’t clean!!!!!! We had two TVs in here and NO remotes, I had to go downstairs to let them know, I

Honestly one of the nicest Best Westerns we've ever stayed at. The King Suite was a beautiful, spacious, and comfortable room. Owner and manager were super nice. And the girls working the desk, Alaska, Star, and Kay ; were top notch. Very

Wouldn't recommend staying here, we drove from Dallas for a wedding we got there 30 mins early before check in so we asked if they'd let us check in early the young man upfront who you couldn't hear clearly when he spoke had attitude with

This is a decent hotel in a good location, just a little ways off from the freeway. Smells nice, and is pretty clean. They have an actual hot breakfast included which was really nice. The only negatives were room specific----it could have

Something was spattered all over the wall near the floor when you first walked in. Hair on the floor in the bathroom. My daughter killed a small roach in the bathroom upon waking up. We got someone elses leftover lotion as ours was empty

For $70 a night, with breakfast, you really can't complain. It's a decent hotel, well located, and excellent staff. The receptionist was very helpful and welcoming. The only complaints I have is their elevator. It's dirty and smells like

I made a reservation with an option to pay when you stay. I arrived to San Antonio from Utah, 1400 miles away, I arrived around noon, I walked to the front desk and asked the lady who was there, can I take a look at the room to make sure

If you are a person of color DO NOT STAY HERE. They do not want you here and will make it clear cut. Will call the police before they refund you your money. The worst stay I have ever encounter in my 30 years staying in hotel. This is by

My 1st room was filthy. Blood stain on pillow case, make up on another pillow case, a huge spider on the wall, bathroom had hair all over the floor & the shower was stained with urine in the tiles. I asked for a clean room & they gave me

This stay went from bad to worse. We arrived after a long drive and were given a room on the second floor. We took the elevator up and were horrified to see another person’s belongings and the room was an absolute mess. We backed out and

Absolutely loved our stay here. We had to book it on the fly when we realized we were flying in a day early. We booked through Expedia and it was so cheap but the quality was definitely way more than what we paid for. The rooms are clean

Pretty disappointing. I did not realize I signed up for a non-refundable room. We were supposed to be in town for my son and his wife. She was playing basketball at UTSA. They were in a car accident the week prior, and both ended up with

Kandie is amazing and so welcoming and friendly. I LOVE her upbeat attitude and welcoming nature. Always seeing a friendly face at the front desk when you walk by makes the stay so much more pleasant. Keep up the GREAT work Kandie! More

This is a very basic hotel for the price point. We stayed in a King bed room. It was simple, yet good for the price point. There are some amenities in the room that appeared retrofitted. The closet had a portable organizer to hang your

Make sure you don't leave anything behind staff isn't honest I left my rings on the bathroom counter went back about 20 minutes later after check out called while on my way for them to lie and say there was nothing there. The room was

I LOVE this hotel. Great location and very, very easy to access. The rooms are very clean and well maintained. The breakfast is delicious and I encourage everyone to try a fresh Texas waffle! Hot, fresh coffee is always available. The

It can be hard to get to depending on where you're coming from. I had to circle the block and hope my navigation rerouted in time. The staff was friendly and the room seemed clean, but it kind of smelled like feet in the room... More

I come to this place every time when I come over tonight or over town to Houston to San Antonio when we’re working at H.E.B headquarters breakfast not what I expected but they do have fresh water More

OVER ALL A GREAT PLACE TO STAY… I spent countless hours going through reviews on nearly every hotel in San Antonio, I wasn’t impressed. Even reading these, I was very hesitant but I AM SO GLAD

It's alright, didn't have too many problems staying there for 2 nights. It's a great location near to a bunch of places especially Six flags. Breakfast was alright, it's pretty good. More

Room was clean. Soft bed and pillows. What i liked best was that it's quiet and has a big parking lot. Service was good although i had to wait quite a while for check in and out, i

Brena has such great customer services she made sure I was comfortable and checked in service was smooth thank you much most definitely the best receptionist I have encounter More

I WISH I SAW THE REVIEWS. DOORS DONT LOCK ROOM HAS WATER ISSUES NO HOT WATER. DO NOT STAY HERE. DONT SAY I DIDNT WARN YOU. SAVE YOURSELF TIME AND HEADACHES. More

The hotel is off out of the way of road noise. Quiet is nice. Clean is better. Hot and cold breakfasts. Have not had a bad experience here. Stays=8. More

I never sleep well in hotels. I was shocked that I was able to sleep and wake up feeling refreshed each morning.

The front desk lady, Aubrena goes above and beyond to help us modify my mistake on booked date. Love it! More

SCAMMED!!!!!!!! I was charged $75 for "damages" because my bedsheets had "blood stains" from