I have been doing business with this State Farm agency for almost 30 years, I did business with Brian's father Donald before Brian was out of grade school. They have handled all my insurance business since 1985. My house was severely damaged on Aug. 28, 2011 from hurricane Irene. State Farm proceeded to take control away from me to mitigate the damage from the storm. I had already had my tree guy come down and he was ready to remove the three that day or on the 29th. Additionally my general contractor was ready to come over to sure up the house where there tree had fallen and remove the water from the house by removing the soaked carpets and drying out the house and making it watertight. State Farm's repairs were inferior and caused my home to become completely unusable in a period of 1 month. It was permeated with no less than five different types of mold including black mold. They had no legal right to take the repair oversight and direction from me. When I called Brian to help get it straightened out he did absolutely nothing. His staff are useless, they accept their commissions on my business and do nothing more when you really need them. I am in a protracted law suit and my family has had to live in 5 separate locations since this happened, with my Son having to live with a friend and his 88 year old grandmother at times. We have been paying for all of our additional living expenses since June of 2013 with no help from State Farm, the federal and state governments. Most importantly, unlike what they say in their commercials, "State Farm like a good neighbor", is not there for their customers and shareholders. I own a piece of the company because it's a mutual policy holder share distribution. Even when I called the company to report improper behavior of the claims adjustors they would not take my calls. When I finally got through to an internal auditor to report the incident, a week later they turned my claim over to their outside attorney and would no longer talk with me directly. Talk about trying to cover up! NYS department of financial services which is supposed to monitor and adjudicate customer complaints did nothing. Even the Governors office and the State Attorney General did nothing to find out why the regulatory body did nothing, failed me and my family. Don's use Brian Downes and certainly don't use State Farm, if you think you are paying for protection with these people you are sadly mistaken.

In March, I noticed that my policy amount increased by about $20, but didn't question it since everything has gone up. Then I noticed that the policy amount increased again in April by $50. I kept saying I was going to call but did not get a chance until I saw the third increase of $21 in June (totaling $90 in less than 6 months). I spoke to Darrah who could not clearly explain why my bill went up because the statement does not explain it. She stated that she would call the billing department and call me back in one hour and instead she emailed me a response that STILL DID NOT EXPLAIN THE INCREASES TWO HOURS LATER. I emailed her to call me and she NEVER did. I then called again and spoke to Aaron who was nice and trying to be helpful but again, stated that he would have to speak to someone in that department. He finally called me the next business day and could only explain one increase which was that the low-mileage discount that I normally received monthly (since I drive my car LESS THAN 5k A YEAR) was removed. I'm NOT sure who removed it, because it was NOT me, but he stated that it may have been when I order the beacon to enroll in the FREE "Drive Safe & Save" program with the hope of getting ANOTHER DISCOUNT. Somehow, this impacted my rates to increase, and he could NOT clearly explain why. I am currently waiting to hear from Lisa, the Office Manager, and hope that she will be able to explain what has happened along with returning my statements to the regular amount that I always paid IN ADDITION to a credit for the additional amounts that I unjustly paid AND an apology for all my time wasted and lack of professionalism on the agent Darrah. I have been with this company many years, have multiple policies and too old to deal with this nonsense. Going to report to BBB!

It is with a heavy heart that I write this. I had hoped it would not have to come to this, but at this point I need to share. I am insured by State Farm Insurance. The agent is Mike Marziliano from the Brian Downes location. I have Renters Insurance as well as a Personal Articles Policy. Mr. Marziliano had assured me that my camera equipment was covered under my Personal Articles Policy. Then I was robbed and all of my equipment was stolen. Approximately $15,000 worth of equipment. Mike Marziliano never actually added my equipment to my policy even though I have email confirmation that he would. State Farm is now claiming that not only is my equipment not covered, but that if Mr. Marziliano had actually added my equipment to my policy as promised, that I still wouldn't be covered because my equipment is not covered if it was intended for business purposes, which means the agent counseled me in a grossly incompetent way. I provided all the information Mr. Marziliano requested and not only did he provide an incompetent recommendation, his supervisor also agreed that he counseled me incorrectly and did not communicate company policy properly. I am astounded by the lack of professionalism of State Farm as a company, and speechless about the incompetence of the agent, Mike Marziliano. Think twice before using State Farm. I didn't get double or single checked, I got only lies and no coverage.

I have a collision policy with State Farm. Mike Marziliano had told me via email that my policy had been active before my phantom vehicle accident. Where a white van that hit me fled the scene within moments of my car hitting a naasau expressway traffic light. I had followed the usual process of filling for collision reimbursement. The title itself was still in the leasing company’s name (SEL LEASING COMPANY) and was supposed to be double transferred to me as the subleaser of the original leaser of the car at the DMV. Never happened because it was a total loss on the accident day of oct 28th 2021 at around 6pm. ( needed mail in to Albany because of covid 19) ( Hyundai Elantra 2019 SEL) 13,000$ was sent to the leaser of the car ( my friend) so I myself could buy it for personal use from my friend and his leasing company: SEL LEASING COMPANY. The title had my friend’s name on the top. Maria Villanova of State Farm claims processing had given me an an appraisal of around 19,000 for the car. 3 months. I’m exhausted please be aware.

If I could give 0 stars I would!. This place keeps bringing my policy up with all this new fees, mind you I haven't had any accidents or traffic tickets on my record. Not only that but I tried to get in contact with my Agent several times and no response. I called the office and told the receptionist to delivery the message for me and never received a call back. For some reason this month state farm didn't take my monthly payment out of my bank account so I went ahead and called the State Farm costumer service line but they weren't able to help because my agent set up my account on automatic payments, so the costumer service representative went ahead and called my agent and left an "urgent" message. And guess what, still no phone calls!. Now I'm behind my payments thanks to these people.

Horrible service, and no responsibility. I am astounded by the lack of professionalism of State Farm as a company, Think twice before using this State Farm agency. When they tell you or ask for info, be sure to confirm it 2 times. There has 2 working in this agency, Every time you ask something, always ask both of them. They both give different information. Also recording what they say is always a good option. 그리고 한국어 서비스를 원한다면 이곳을 사용하지 마세요. 이곳의 미국인 여자가 한국분과의 연결을 방해합니다. 본인이 도와줄수 있으니 말해라’ 하면서 한국분에게 전화를 바꿔주지 않으려 합니다. 늘 전화를 먼저 끊어버리는 예의 없는 행동을 반복하는 , 이곳과 통화후에 항상 기분을 더럽게 만드는 아주 불친절한 사람입니다. Just keep in mind, if your a person that has lots of time, enjoys long calls and repeating, use this agency.

I have been a customer with State Farm Brian Downes for 9 years and have always received great service. Lisa is my agent and it is because of her I not only receive car insurance, but I also now have renter's and life insurance with State Farm. Sometime this year I plan on buying a house and State Farm Brian Downes is where I will get my house insurance from. Keep up the great work.

I truly recommend State Farm Agent: Lisa DeSena She is knowledgeable, diligent and truly cares for her customers. Lisa DeSena is a perfect example of State Farm motto: "Like a good neighbor state farm is here" --- she represents this motto to the fullest, and goes the extra step to make sure no mistakes or misunderstandings are taking place. Thank you Lisa for your help!!

I called the general inquiry number in order to get in contact with Brian Downes office. I had the pleasure of speaking with Akeelah, who was both attentive and helpful. The wait time for the office was longer than expected however, she kept me informed and assured me she would wait on the line with me until I was connected. She made my whole experience very pleasant!

State Farm with the multi plan discount is LESS expensive than Geico and you get to speak to the agent of your choice and follow up with that agent. My agent Erika Vasquez is wonderful. Knowledgeable, professional, patient, explains things clearly and makes me feel like she is looking out for my families best interest. So happy that I did the switch to State Farm.

Please disregard my previous review! I was trying to leave a 5 star review on my iPhone and flubbed it!!! So frustrating… My experience was in fact excellent, and alleviated my concern about the issue I raised. Aaron Anglin’s assistance was professional, courteous and efficient. Very happy to access easily a service-minded professional!

In the beginning everything was great. Had 3 auto insurance, rental and life insurance. As months went by I would recieve random new fees on my bill. Lastly, they decided to raise my quote by a large amount, nobody took the time to let me know my upcoming bill was going to be more. I immediately cut it off and now i am with geico.

I have been a customer of Geico for 7 years and then I came in contact with Jacquelyn Jacobson and she gave me a quote and I automatically switched right over to State Farm. Jacquelyn was able to save me over $100 on my car insurance! I'm so happy I made the switch and I have Jacquelyn to thank! She is awesome!!

I work with Erika Vasquez. She makes my life that much easier. She is a pleasure to work with. Always is fast to call me back, someone I can rely on to get the job done. She is amazing. I can't thank her enough for how fast she handled my claim. It's so nice to work with someone you can trust. Sharon Roberts

Would like to thank The Brian Downes agency and their Family of Agents for their continued outstanding Customer Service, their keen eye for detail and most of all for being there when i need them.. After 5 years of continued service i would not put my needs in any other companies hands.. Thank You

I worked with Tiffany who was very supportive, knowledgeable, and patient with me as I had a lot of questions regarding my vehicles premium and pricing. She also supplied me in advance with necessary DMV forms to fill out ahead of time and overall experience was exemplary. Thank you Tiffany!!

Ashley at State Farm was an absolute pleasure to work with. She was quick, attentive, patient (especially when I needed things explained) and followed up on all of my requests and questions in a timely manner. Would highly suggest using this location and especially Ashley Valencia!

Annie, the manager of the agency, was such a great help and knowledgeable agent. She helped me with insure my personal articles, guided me through the coverages, and gave me a very good premium. I highly recommend this agency and Annie, and she is a valuable asset to the team.

I just want to take some time to thank my insurance agent Annie for guiding me with my claim process. It was very easy process because she help me throughout the whole claim process. She is professional and very knowledge in insurance. I am always rely on her.

Very pleased with my experience. Aaron was a great help from the start to getting my policies binded and even took pics of my vehicle to submit to the insurance to start the auto. He was professional, polite and respectful. I was very impressed.

Lisa DeSena is a fabulous agent. Everything is taken care of very quickly, she responds just about immediately, no problems whatsoever. This is the first time I have had an agent where I can say only good things about

Very professional and always responds promptly to calls and emails. Willing to look at all different options to get you the best deal possible. I highly recommend speaking to Lisa -- she is awesome!

Darah B. was so professional and patient. She did her best to find us the best policy for our needs. She took into account our needs and budget, and really took time to walk us through the process.

Erika Vasquez was very helpful with getting us the best rate for car insurance! We will use her again and tell all our friends and family about the great service and savings! Thank you Erika!

I had a great experience with Helen Kim from this location. She is very efficient on all matters and provides very clear explanations on all my questions! She deserve a raise honestly!

Their customer service was . I was successful in getting done what I wanted to get done. This was my first time visiting this office and I look forward to my second visit. …

Great price is very knowledgeable and courteous service and they always get back to you right away I’m so glad we came across this insurance company

Erika is amazing!! Customer service is done the right way. Professional, Patient, I couldn’t ask for anyone better to handle my life insurance.

Always receive excellent service. Lisa has been extremely helpful with all my questions and concerns. Best insurance co I have ever dealt with.

A great place to do business, a knowledgable agent and staff that cares, hard to find in today's business world.

Always amazing service. Results within minutes no matter what it is, glad I made this choice over 27 years ago.

Annie Suh comes with my highest recommendations. She is always looking for new ideas to assist her clients.

Highly recommend this agency! Very helpful and professional and love my agent Jacquelyn Jacobsen

I have to say I love State Farm insurance and with out the Agent Erica I’m lost she is the best

Aaron A very knowledgeable and professional. I have been with Brian Downes for over 20 years.

Brian Downes is a very caring agent and he helped me greatly.I am grateful to him.

Great service and offered savings. What more could one ask for? S/o to Ashley V.

TAKE CARE VERY NICE AND CLEAR.. ALSO,VERY FAST SERVICE..THANK YOU..ANNIE SHU

I have multiple plans with them, always available for quick and polite help.

Ashley was great. Easy process and also helped me save money. Kudos to you.

Good insurance company. They keep you informed and work with you.

They are not responding to my phone messages and email.

Great friendly with exceptional and personal service

Not helpful, didn't even refer me to another Agent!

Great Service! Totally recommend it. Six stars

Always a pleasure - everyone is helpful.

Excellent help whenever needed!

Good Service from our Agent.

Great service!! Best agents!

Lisa was a great Help!