This is a tight knit community for patients who can’t speak English as well and can see doctors in Mississauga that have staff that can speak Cantonese and Mandarin. I understand where the reviews are coming from in receptionists trying to get things done fast, and sometimes that skips out manners, but it’s efficient. I have been with this clinic for over 20 years and definitely remember my previous doctor being super Chinese auntie judgemental for being a little over the BMI, especially when the standard BMI isn’t the standard for most of Asian decent. Since her retirement, I’ve had Dr. Christina Fung as my doctor, and she’s an incredible and caring family doctor. Willing to delve into how your life is going and also work with our interests of staying healthy in mind. A lot of the culture of the clinic might be seen as “toxic”, but you have to understand that’s kind of the Chinese culture, which I get is no excuse. I also get that the norm these days are I’m always right, and Karen it out, but I think we can do better to build better relationships with people that serve us at the clinic and vice versa. If you don’t want to build on those skills, then I would say this clinic isn’t for you. Please also understand not everyone can do everything all at once, so give some grace and patience to see tasks done, like sending prescriptions (although i normally just ask for the paper and go to my own pharmacy). I do like how they try to have a younger generation help in the clinic for coordinating patients in rooms and measuring blood pressure, don’t just bash on the older ladies at reception, consider these people too. They book people back to back because that’s the only way a clinic can run with the Health system in Canada, unless you want to be sitting for 8 hrs at the ER for some care, which might send you back to the clinic. Not to mention there are some people who don’t show up, time is precious for healthcare. It’s also super hard to find a family doctor now, but being with this clinic for so many years has grandfathered my husband into the clinic, and hopefully in the future, kids. Honestly, if you leave this clinic, there will be more room for others to join, so please find one that will suit your liking so other people who want to find a family doctor can. Also, it’s not necessary to react to everything you experience. Learning to control emotions and reacting less is a skill we can all work on. We can get the bigger picture that way.

Dr. Fung is the sweetest, and super caring, but I absolutely have to agree with all the other reviewers that the receptionists are hot garbage. Not only are they unhelpful, they're straight up obstructive, short-tempered and always talk down to you. If you want anything beyond booking an appointment, like asking for clarification or seeking more information during a stressful situation, don't bother. They won't even pretend to be sympathetic, let alone try to find a solution. If they make a mistake, they'll never apologize for it either, and instead get really short and hang up on you. Honestly, they might as well replace the receptionists with a computer system where we select timeslots; that would be less frustrating than this and provide the same, if not better, service. Also, the office's general policy is to insist that you book an appointment for unimportant follow-ups that other doctors' offices these days just call/email for -- I get that they want to bill me for every visit, but they really should get with the times. It's a shame that this is one of the only Chinese doctors in the city. A little competition might force these receptionists to get their act together and treat the patients with some modicum of respect.

I have never had a problem with the receptionists lol. Of course people are going to complain on google if they've had a terrible experience more so than people who have good experiences - which isn't to say that their bad experiences aren't valid (especially the ones about being put on hold constantly, questionable/crabby attitude, difficulties with faxing prescriptions, etc. because yeah that's annoying if you want a fuss-less doctor's visit) - I just think if you can be empathetic to the office's situation it is much easier to forgive. This office is one of the only Chinese doctors in the city, and they are doing their best to serve this community. The receptionists have been really sweet to me, albeit a little rushed sometimes, but they deal with a lot of people so it's nothing personal. My only gripe is the constant need to come back for follow-up appointments for tests just to be told everything is great. I have to drive 15 mins for a 2 min appointment when it could have been a phone call/email. I think I should only be notified if my results show I have issues and actually need some kind of follow-up with the doctor.

This doctor’s clinic is the absolute worst, I don’t know why my parents continue going to them. They are always requesting you to go in for simple things like prescription refills. The receptionist struggles to fax things properly to the respective pharmacies as advised. I left this clinic long before the new doctors arrived and now I’m hearing they’ve still got the same issues - especially the terrible reception team and Dr Christina Fung. I’d stay away if I were you and find a more professional medical establishment that isn’t just out to make a buck or two by getting you to go in for excessive appointments that are not needed so they get paid.

The receptionist is so rude! I can’t believe you talk to people like that! You cut me off and don’t let me finish. I don’t know if you have a bad day or busy.. but actually there is no patient waiting while I ask you question. Absolutely unprofessional, rude and disrespectful. I’m trying to respect to older lady like you! But your behavior is very gross! Worst experience talking to a human being like you!

My mother is ALWAYS waiting for Dr. Fung to send her prescription refill to the pharmacy. This happens constantly with her but she always reassures that she has sent it. My mother is in pain when she doesn’t take her meds — it’s been 2 weeks since they said they sent it. Unbelievable how careless these people are. They jam pack their schedules back to back.

5 stars for the doctor. 2 for clinic, so you get the rating for receptionist. Too hard to book an appointment. The first call, after 5 min hold, reception told me she cannot hear me and hang up (she was gossiping to someone that she did not expect me to hold that long before she hang up). Then, 3 calls never picked up. Clearly she hates her job...

Went there to see if they accept new patients. Told me to call their number any questions and asked me to leave immediately because too many people indoor. Went back home to make the call. I just started to greet, and she stopped me saying "no new patients" and hang up on me, not even letting me finish one sentence (my first sentence). WORST EVER!

I want to say that Dr. Matthew Got is fantastic, patient and caring. The one star is for the receptionist. Rude and declined me to see the doctor because I have the old health. Her reason was “because the doctor can’t get money from the government” and told me to go emergency room instead.

Yesterday I took my daughter to Dr. Kelly Sun. Dr. Sun invested time to address our concerns and explained medication options and the next steps that needed to be taken. The receptionist is also very kind and ensures to fulfill her part of the service with utmost care in this busy clinic.