**11/10/23 We stayed here again because we loved it before, but the next time not so much. We had brunch here and it was absolutely delicious! We also spent time in the bar and Hunter was there again. She was very accomodating too. However, the 2nd experience wasn't so great. We found a squashed up gum wrapper in our room upon arrival and expressed concerns our room might not be clean? Didn't make a fuss, but texted pretty much those exact words to the front desk (replying to their previous text asking how the room was). The reply from Karen was ' They would send someone to pick it up.' Great, but what about our concern the rest of the room wasn't clean as a result of finding it? I told her that we already had cleaned it up and heard nothing else. Plus, we had stated upon booking that it was our 20 yr wedding anniversary and we booked there specifically for it. Jonathan did acknowledge our anniversary upon check in and gave us a drink (which was nice), but I guess we expected a bigger deal to be made of it too. My fault for having high expectations based on our previous stay. I wish I didn't feel this way, but we saved up specifically to stay there and it wasn't cheap. This stay was disappointing and we didn't feel taken care of. Even when we expressed our concerns the next morning. That one gum wrapper, with gum in it, tainted the whole experience. I know it seems small, but it ended up being a much bigger issue for us because of the way it was handled. Not impressed and seriously disappointed. I would love someone to contact me regarding our stay so I could understand more about it - it might help us resolve the disappointment we have regarding our stay(rather than just a comment on here that states how sorry they are about it). I have tried to find out how to reach someone specifically in the customer service dept at your hotel regarding our stay, but haven't had any luck. Thank you very much. *****( previous review from our first stay this past summer) Exceptional stay. One really amazing person stood out and that was Hunter at Otro. We felt very well taken care of by her and went back at the end of the evening because we liked her so much. Jonathan at the front was great too and remembered us from the night before. Kelby(?) at the bar in Domingo was very accommodating as well- we sat at the bar in the restaurant for breakfast. However, we had dinner in Domingo the night before. The food was good, but our service was pretty awful. Our server was not very attentive and we had to chase others down to help- basic cutlery, the check, etc. Kiley helped check us in as well, but honestly did not seem that interested in our questions or otherwise ( she seemed a bit bored). We ran into her when she was leaving and she she told us how the last few hours had dragged by. That was what she portrayed to us when we checked in. Our stay was completely impromptu- only the clothes on our back, but we will come back in the fall because of the experience we had, especially the positive aspects of it which were many. Hunter was definitely a bright spot!
Trip type
Vacation
Travel group
Couple
Rooms: 2
Service: 3
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Quiet

A really great staff, led by Adam director of front desk operations. Art (front desk) was thoughtful and Ed (front desk on the night shift) went above and beyond. Feels very welcoming and like a beautifully and tastefully designed boutique hotel with soaring ceilings, well-appointed decor, all natural materials, nothing faux. Rooms spacious and comfortable with everything I needed. I even loved the personal care items in the room; cool refrigerator door without all the stuff I don't want in my room (don't want soda, alcohol). Loved the Nespresso and filtered water on tap. Quiet despite being right off the River Walk, where I could look down from the lounge and see the Dia de los Muertos parade. The bar even had the most incredible face painting offered at no charge, which was very impressive. So many things to love. Caveat: it feels like a new hotel with growing staff. There were hiccups and Ed, then Adam and the team looked into things and responded in a way that gave me full confidence any issues would be worked out. Ultimately, I highly recommend, especially for a business trip. It feels like a vacation but you can still get work done surrounded by beauty
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Safety
safe location while still central. felt comfortable walking
Walkability
easy to get to other hotels where work group was staying. 15-20 minutes from the airport.
Food & drinks
delicious drinks. food was enjoyable in beautiful setting that feels special
Noteworthy details
design aesthetic on point. gym well-equipped, clean and spacious. 3rd floor lounge was like a dream living room with a den for working. Easy to get lyft/uber; easy to find.
Hotel highlights
Luxury, Great view, Great value

Fantastic location! 1 minute walk to the riverwalk and there is a river cruise start point as soon as you enter the riverwalk. Starbucks about a 1-2 minute walk away. Restaurants everywhere. Very busy street but easy to manage. Valet parking for $55 with in/out privileges. Just be sure to message them 20mins prior to needing your car as they need to retrieve it and sometimes they are very busy. If there is a lot of traffic around, then message them even earlier to request they bring your car around. There is a parking garage right across the road for $30 per night I believe but no in/out privileges. Not that you really need it as the hotel is in a great location and everything you need is within walkable distance. The hotel itself is great! Staff are friendly and helpful. We stayed over Thanksgiving weekend, so it was crazy busy. But still a great stay! The elevators took a while, but that's just because the hotel, I think, was fully booked. It was extremely busy, so the elevators were working non-stop and always full! The rooms were great! Big in size! Bed super comfortable and everything you need in a hotel room. Modern and clean. Nicely designed. There is also a nespresso machine in the room and a great selection of channels on the TV. There is access directly from the hotel to the riverwalk if you go down to one of the bottom floors. They also have a restaurant which looks great! The hotel was very accommodating, we needed a little bit later checkout and that was no problem at all.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

So, initially our stay was great, until we valeted our "2022 Tesla Model 3" and was unaware I accidentally left my wallet in the passenger seat - until we got to the room 15 minutes later and the front desk called me to let me know the valet found my wallet. So I proceeded down to get my wallet, got back to the room and counted the cash I had, which should have been 2,300 exactly, there was 1,880 " I knew this because I had just counted it out at the bank prior to getting back to the hotel. I went back down and explained the situation and was treated so poorly as if I was just lying to get over on them i felt helpless and so uncomfortable, I was told to speak with the valet and of course only received denials then told to go back to the front desk which I told them verbatim that I don't care for any one to get in trouble I just want this rectified. Again I was essentially ignored until I finally left and chocked it up as a loss. This put a pretty big damper on our trip mainly because of the treatment and service I received in response to my situation. Hoping for contact from a manager to rectify the situation will - update then -
Trip type
Business
Travel group
Family
Rooms: 5
Service: 2
Location: 5
Hotel highlights
Luxury

Canopy by Hilton San Antonio Riverwalk is one of the relative new hotels located at the famous Riverwalk of Downtown San Antonio. For the record, I DIDN'T stay here during my visit but we did dined at Domingo Restaurant, which is located at this hotel and hence why I was able to take some shots of this marvelous place. It's a nice property. As we entered the entrance, it played some cool funky music, cool furniture, nice lobby and it's bright and nicely LIT, lots of interesting art pieces. We took the elevator down to get to Domingo Restaurant, where we dined for the evening with a table near the Riverwalk. Although I didn't stay at this hotel during this visit but I will definitely consider booking here the next time I am here in San Antonio.
Travel group
Friends
Location: 5
Food & drinks
We DIDN'T stay here at the hotel but we dined here at Domingo Restaurant which is located inside this hotel. Hence the reason we entered via the hotel and took the elevator to the resto. On our way, we saw the nice main lobby, cool music, interesting artwork and colours, high ceilings everywhere, it's a cool hotel style. I would consider staying here the next time I am in San Antonio.
Hotel highlights
Luxury, Great view, High-tech

Stayed one Friday night in September. Great location. A little tricky to get to given the construction. New building, so it's in great shape. Really clean rooms. Beds are super comfortable and all the furniture/electronics/plumbing works well. Rooms are a bit smal, but that's to be expected if you look at the footprint of the place. Literally on the Riverwalk. Did not hit the workout room. Had two meals at Domingo....lunch was okay, but breakfast the next morning was excellent. Staff was very friendly. We had a problem with our TV (quit working) on Friday night. The staff were great, eventually moving us to another room on the same floor. The only drawback is that we were promised a $30 F&B credit that never showed up on our bill. So I docked one star for that. As others have said, the parking valet service is efficient but insanely overpriced. Maybe do some homework before you arrive to see if there are alternatives. Overall...really impressive place. Highly recommended.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 5
Hotel highlights
Luxury, Quiet

The hotel was good, and the gym was excellent but small. The cleaning lady was very helpful. The restaurant was adequate but more about pushing margaritas than good food. The real rub was parking. We used valet. We paid $55 per night plus tips. The first night our car was vandalized. Someone punched two softball sized dents in the roof, and carved their name in the paint in one of them. The valet service brushed it off. First the guy tried to argue it was old (this was brand new rental car—and you could see the silver metal not rusted metal), then he said he’d have his manager reach out—it’s been days and still no word. I asked if they could park the car somewhere else and it turns out they can’t—they use the same public lot as everyone else. It felt like this was a regular occurrence and the guy was going through a script—deny, deflect, evade responsibility. If you value your car think twice about leaving it with these guys.
Trip type
Business
Travel group
Family
Rooms: 4
Service: 1
Location: 4
Hotel highlights
High-tech

Omg the most amazing stay at this hotel!!! It was a bit difficult at first to find due yo construction happening on one of the main streets, however from Valet to check out it was such a pleasant stay! The front desk was always attentive and even texted us which made it SO much easier to communicate, Kiley and Julia were so helpful, even brought up a Purchase of the conditioner/shampoo I bought so we didn’t have to walk down! I would definitely stay here again! We were down here to see Karol G sing and it was just a pleasant stay overall, even my mother who’s hard to please when it comes to hotels was completely head over heels for the hotel.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Beautiful and clean!
Nearby activities
Lots to do!!
Safety
Safe!! Cannot access floors without keycard.
Walkability
Everything is nearby! The riverwalk is just a staircase away.
Hotel highlights
Luxury, Great view, Quiet, Great value, High-tech

Talk about a “Wow” experience that I wasn’t expecting… Stayed overnight to celebrate a birthday and what an excellent choice. The overall location and room was super clean with well-appointed furniture, lighting and art. Bed and linens were super comfy (which is always tough for hotels). Location was great! Close to Riverwalk and other nightspots. Their “rooftop” bar is definitely on my top faves list now. Great drinks, atmosphere and service. Lastly, and probably most importantly was the beyond excellent customer service received from the valet to registration desk. For the price you’ll pay at other San Antonio downtown brand or boutique hotels - I encourage you to visit this one. It’s definitely playing in the big leagues with the rest of them and honestly beating them. I’ll definitely be going back and this time spending more time in their restaurant/bar :)
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet, Great value

The front desk staff were friendly and very helpful. I appreciated the drink at checkin and the personal texts to check on how my stay was going. The food at Domingo was great. Lani (not sure of her spelling), made the best margarita and she provided personalized service with recommendations from the menu. Qi was our server for lunch and was very helpful and accommodating. Domingo offers a weekday happy hour which we really enjoyed. Try the happy hour nachos and street corn off the regular menu! Love the styling of the hotel and location. Would absolutely stay again.
Rooms: 5
Service: 5
Location: 5
Nearby activities
The hotel is perfectly located right on the river walk. There are endless things to do nearby within easy and enjoyable walking distance.
Safety
I was a little nervous at first to walk alone around the area and to and from a local public parking garage, but was quickly reassured by the presence of roaming police officers.

I will definitely stay here again. The rooms were beautiful, the small things that made it great were the in room Nespresso machine, the filtered water, in shower liquid soaps. The beds were comfy. Staff were great and offered a cold beverage upon our arrival. The bartenders although swamped did a great job and handled things professionally and friendly. The location is good and close to most of the river walk, and an 8 min walk to market square .
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Very good climate control, shower had liquid soap, and filtered water.
Nearby activities
Riverwalk and Alamo
Safety
There were no homeless hanging around while we were there.
Walkability
Walking distance to market square and the Alamo
Food & drinks
Hotel has 2 bars and a restaurant
Hotel highlights
Luxury

Good hotel in an awesome location by the Riverwalk. Walking distance to The Alamo. We stayed just for one night and picked this hotel because they were pet friendly. Staff was great. The bar on the 3rd floor is great to hang out. They have a restaurant by the Riverwalk at the lower level that we did not try. Lack of parking (only Valet is available) and the large homeless population in the area are the downside, though the homeless population is not the hotel's problem. San Antonio has to do better in managing its homeless population if they want downtown to flourish.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Nice well appointed rooms
Nearby activities
Sightseeing- walking long Riverwalk, The Alamo
Walkability
Right on the Riverwalk and walkable to The Alamo, restaurants etc.
Hotel highlights
Luxury

I am not familiar with the hotel rating system but the service of this hotel does not match up to a 4 star service at the receptionist desk. I’ve brought family friends here and was excited to show them Texan hospitality before they consider to move across the country from Seattle. I was not impressed and I am more than positive that I did not bring them to the right Hotel. I’ve had warm greetings from Garden Inn or other branches under Hilton before. Additionally, understand it’s the Boho vibe, so, I do not consider it accommodating for family. No Club Lounge, everything costs extra money. The location is disastrous, you could book a decent Hilton much cheaper in northeast and receive way more welcoming service and amenities. I will not return and I do not recommend.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 1
Location: 3

The sinks need to be redesigned. The water doesn’t clear the lip of the sink and creates a mess. The people at the front desk were somewhere between unhelpful and uninterested. Four times I requested someone to look at the TV since I couldn’t get it to function. After the end of the second day, the Engineer showed up and fixed the problem. The only person who truly showed customer service skills and was very helpful for any issues was Azucena. She was truly concerned about helping the guests. The rest of them I could do without. Please let her know that I submitting a positive review for her service.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 3
Location: 3
Food & drinks
I enjoyed applying the $25 daily credit towards breakfast in the restaurant. The choices were unique and enjoyable.
Hotel highlights
Quiet

If you're looking for a family-friendly hotel, I would keep looking. The third-party site I used to book my reservation listed games as an amenity (they do not). The service when I had my children with me was sub-par. The rooms are decent but not worth the nightly rate, in my opinion. The location is great if you're looking to be on the Riverwalk, but that's about the only thing I liked here. I'll be choosing a different hotel the next time I'm here.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 2
Location: 5
Rooms
The room walls/windows are thin, and you can hear everything inside the hallways & outside on the Riverwalk. There is no noise in the room to drown anything out, it's super quiet, so if you're a light sleeper, you won't rest with hearing everything going on around you.

What a fantastic hotel. I was staying here for work and I loved coming back to the hotel every night. It was clean, the air conditioning worked so well, the bathrooms were immaculate and well designed. The beds were comfortable and the service was great. The ice machine wasn’t working on my floor and the staff brought me ice to my room when I called and asked. Shockingly, for being a pet hotel, it didn’t feel like that. The hallways and rooms were very clean. Domingo, the restaurant downstairs was delicious. The chicken sandwich was one of the best I’ve ever had, as was their elite. The bar on the 3rd floor was great too, with great views of the River Walk. It was super close to everything in downtown San Antonio. I would stay here again in a heartbeat.
Rooms: 5
Service: 5
Location: 5

5 star service and the rooms are preety decent... location is perfect ONCE u get there...getting there can be a challenge though...congestion is an understatement. The only bad thing I can say is that u shouldn't waste your time on the overpriced food in the restaurant downstairs...look at the breakfast in that photo...overcooked eggs, potatoes were cold, and only 2 pieces of bacon which was also cold...my wife had the exact same meal and we paid 53 bucks...before tip...yep 53 American dollars!!! coffee was really good though...other than that I would highly recommend eating elsewhere but the Hotel is cool.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 4
Hotel highlights
Great view

The minute we walked in, we were greeted with the biggest smile and welcome from Azucena. She went above and beyond by securing a reservation at Domingo’s for brunch before we checked in and arrived. Domingo’s was AMAZING with delicious cocktails and authentic cuisine. The icing on the cake was an after show nightcap at Otro’s bar. The bar staff were friendly and mixed elevated cocktails using top ingredients. The cool night air under the Riverwalk stars was the perfect setting to end our special day. We found our new favorite hotel in San Antonio!
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Quiet

Just spent two nights at this hotel. It was a great experience. While all of the staff were great. I mainly interacted with Jonathan at the front desk who helped me with several questions/requests. He was very friendly and helpful with all! Overall I thought it was a wonderful place to stay on the river walk.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
The room was great with great views, nice in room nespresso machine, plenty of USB ports for devices and very comfortable bed
Nearby activities
It’s right on the Riverwalk, so there’s plenty of places to visit, restaurants, bars, etc
Hotel highlights
Luxury, Great view

Great hotel in the heart of SA - right on the river walk! The staff was so friendly and truly made the stay enjoyable. My only negatives would be 1) the room definitely needs some TLC in terms of cleaning - specifically the carpet (needs to go) between the beds, the entry door (covered in dust) and the bed platform (has never been cleaned). 2) the valet parking is insanely expensive. You can park 1 block away in a parking garage for $10/day. Overall I would return to the canopy - 4/5 stars. Side note - the west side of the hotel is blocked by a new construction building.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5

We really enjoyed our week long visit to San Antonio River Walk. In large part because of the Canopy Hilton Hotel. Room was great, with great views. Staff was professional and friendly. We did not have a car to fuss with so that helped. I recommend that people book direct with hotels, not through online brokers. OBs will lie to you and tell you what you want to hear just to get the booking. It is not the hotels fault or responsibility. Read the fine print on the OBs sites. In a polite way it even tells you they are lying to you. Don't blame the hotel because you thought you going to save $20.00 a night with an OB service. ALWAYS book direct...!!!
Trip type
Vacation

My husband and I stayed for a staycation this past weekend and loved it. The hotel was very modern and clean. Rooms were beautiful and we had a great view. It's right on the Riverwalk so it was easy to get to any restaurant/location we wanted within a few minute walk. You can select your room on the Hilton Honors App which was great. We did end up having a different room than the one selected because the prior guest extended their stay but we were just a few floors down and the room was still great.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Romantic, Quiet

First time visiting San Antone for a conference and Canopy was the hotel that caught my eye. It was a short Lyft ride over from the airport and checking in was quick. Loved the close proximity to almost everything and enjoyed my short stay. Only negative mark was when housekeeping left a wet and dirty towel near my luggage (presumably used to dust). Would highly recommend this hotel when visiting and definitely come back the next time I visit.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet

I came to this location on a business trip. My travel agency has messed up my booking and the staff was more than willing to help me. I arrived and was greeted with an amazingly kind smile by all the staff. A good morning, a how are you, and a have a great day every time I saw them. I’d like to give a shout out to John for the effort he puts in at this facility, and the other staff unfortunately that I didn’t get their names.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet, Great value

David was fantastic. I was feeling worried due to being unfamiliar with the area so I called the front desk for help. David quickly and calmly walked me through how to get to the valet parking. As a gold member I requested a high floor with a decent view and he sure delivered on that too. Plus he gave me a beer! :D His service was flawless both before and during check in, and I am one grateful guest.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Quiet, High-tech

Nice hotel right on the Riverwalk. Close to lots of shops and restaurants. Rooms are nice, clean and comfortable. Ed at the front desk was extremely helpful, personable and informative. Only drawback is the amount if construction in the area.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 4
Nearby activities
Hotel is right on the Riverwalk. Lots of shops and restaurants nearby.
Walkability
Multiple shops and restaurants within walking distance.
Hotel highlights
Great view, Quiet

From the moment we checked in with the front desk until the time we checkedout, we were greeted with fantastic service. Ms. Azucena offered us a upgrade that was available. Ed and David aided in making our stay amazing, from direction, recommendations and hotel amenities. We highly recommend you stay at this hotel for a grand experience of San Antonio's River Walk!! Staff was very accommodating, and rooms are very clean and polished!! Deserving of more than just 5 stars!
Rooms: 5
Service: 5
Location: 5

My overall stay, from the initial check in with David to our bartender Rico, everything was absolutely amazing. Valet was awesome especially Joel! He went above and beyond for us at check out and assisted us Our room had an incredible view. We highly recommended booking your stay & upgrading to a suite if it’s available. 10/10 Check out @travel_withrae for a full review and photos
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

The location was great for accessing the sites. We had a balcony room with a view of rooftops, construction sites and a part of the Riverwalk that was nothing special. What we could see of the other area buildings was ok. Not really worth the upgrade fee. The concrete floors are ok but bring your slippers. The room was spacious but the foyer needs a chair or 2. Dominos was great. Parking was expensive $55.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 4
Location: 5

The property was very nice quiet and clean. Did have a issue with A/C was not getting as cool as i would like. Front desk did come to assist with the issue which did help. Later on that night the same issue occurred did not report it since we where leaving that morning. Overall would definitely stay again.
Travel group
Couple
Rooms: 4
Service: 4
Location: 5
Walkability
Good location to be able to walk pretty much anywhere
Hotel highlights
Luxury, Great view, Quiet

Absolutely love this hotel and everything about it! I visited a while back and had a tour with Nicole who was such a delight! She explained the canopy history and mentioned how the art located throughout the building is by local artist! Love that!! I was able to visit again with colleagues today and Nicole went above and beyond to ensure everyone received the canopy experience.
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic

We stayed for 2 nights and the hotel was great. Good service, nice staff. The bed was great and the shower amazing! But I have to say that the restaurant times, not great. We woke up little late and wanted to have breakfast but the restaurant was already closed at 10 am. Also we went to the RW bar in the evening wanting to have something to eat but not food.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view

Great hotel on the river walk. Modern style rooms a decor and possibly the most comfortable beds in San Antonio. The staff is friendly and always willing to assist- from the front seat to the parking valets. The entire staff make you feel your business is appreciated.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Walkability
Very accessible to downtown theaters and river walk.
Hotel highlights
Great view

Great view from 17th floor of the city and Riverwalk. Ice maker didn't work due to Texas heat, but service was quick to deliver it to the room! Room was comfy and quiet, thanks to 2-3 doors in the room separating the bathroom and entry from the bedroom. Even the AC didn't wake me up, so kudos to the Hotel for making room as quiet as possible while being in the center of the city!
Trip type
Vacation
Travel group
Family
Hotel highlights
Great view, Quiet

Great new hotel with a good rate located on the Riverwalk. Friendly service(front desk was very helpful), even from the valet. Valet is expensive, but its 2 blocks away from $10 parking. Clean room, comfortable bed. The app worked really well, with keyless entry and tv controls.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Nearby activities
Everything
Hotel highlights
Luxury, Great value, High-tech

Great location, very helpful staff but slightly off the mark for a Hilton Canopy level room. Room was clean with hot water and decent pressure. I like the rain head/hand wand combo. We selected the King Bed Premium with Balcony and the views did not disappoint. Our mini fridge had a weird smell. I didn’t care for the cement floors and places that don’t have an ironing board automatically get docked (I’m old school)
Rooms: 4
Service: 5
Location: 5

Right on the Riverwalk but no noise in the hotel. At the end so not overcrowded when you want to wind down. But you can catch a boat cruise right there or quickly be in the mix. Take the Riverwalk to hemisfair park. The staff was very attentive and helpful. Esquire next store a great place.
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Great room and very nice bath with shower.
Hotel highlights
Luxury

I was travel from Az on 8-30. We had a late check in for that night. We did make it before the cut off time. The staff that worked the night shift was amazing and accommodating and very helpful. I am sorry I do not remember their names but want them to get recognition for their great hospitality. Highly recommend your hotel to others traveling to San Antonio. Have a beautiful day!! Diselle Brandriet
Rooms: 5
Service: 5
Location: 5

Wonderful hotel stay for business. The rooms were clean and modern. The resturant downstairs was delicious and service was amazing . A 5 star experience for a 3 star price. Everyone was so accommodating from arrival to departure. My new San Antonio favorite.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Quiet, Great value

Location is good, but there is no free self parking, must valet, and construction causes a backup for valet. Room was spacious but was not cleaned well upon check-in, and furniture is old. Staff was friendly, but there was poor communication between front desk and housekeeping.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 4
Location: 5
Hotel highlights
Luxury, Great view, Romantic

Conveniently located a few steps from the San Antonio Riverwalk, this hotel offers rooms that are comfortable, clean, and modern. There is a bar on the 3rd floor as well as a restaurant located by the Riverwalk. One side note is that they did not clean my room even after stating I wanted my room cleaned. I did not opt out either to have my room cleaned.
Trip type
Vacation
Rooms: 4
Service: 4
Location: 5

Five star service! The entire staff was outstanding! Kolby was phenomenal helping me with several requests. Highly recommended this hotel! The location couldn’t be better for exploring downtown and the River Walk. One of few hotels with great coffee in the rooms with stations on the floors with filtered water, tea, coffee creamer and other things usually not available for free.
Rooms: 5
Service: 5
Location: 5

Nice hotel. Staff was very courteous and helpful. My room was nice and I had a great view. The guy at the desk recommended the Mexican restaurant down on the Riverwalk level and the food was delicious! Jasmine was my waitress and she was super nice. Recommended her favorites and they were all delicious! Definitely will stay here again.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

Great location on river walk. Very clean hotel. Staff and bartenders are excellent. Valets is $52 bucks. Or u can park in parking garage. There’s two. Houston street garage is cheaper. Overall will stay again. Very nice.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic, Quiet, Kid-friendly, Great value

My wife and I had a great experience at this hotel. The staff will ensure a great experience, rest assured. The location, food and accommodations will not let you down. If you are looking for a place to stay, stop here, no need to look any further.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view

Edward was great and super helpful during out stay! We stayed 5 nights and had a great time. The Domingo restaurant in the hotel was wonderful and the convenience of being directly on the riverwalk was great.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Super clean and looked nice
Hotel highlights
Quiet

The staff who greeted us were very welcoming, friendly and professional. Staff throughout the hotel, restaurant and bar were equally as good. We loved the location for walking around San Antonio. I highly recommend this hotel!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

I was very hesitant due to the price, but I am beyond amazed at everything! The rooms are amazing with great views! The food was great! The bar along the riverwalk this time of year was stunning! Everyone (staff) was so helpful and considerate! I think I’ve found my new place to stay when I visit for work!
Rooms: 5
Service: 5
Location: 5

Excellent place off the Riverwalk. Great customer service, complimentary drink at check in. Different drink and dining options. Rooms are clean, modern and very aesthetic. Room service is top-notch . Must visit Domingo- food and drinks are amazing.
Trip type
Business
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

Had a concert downtown right across from the hotel. Hotel was so clean. Amenities were fantastic. Bar and restaurant were great. One of the best stays I've ever had in the area. Staff was so friendly
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet

Rooms are nice. Staff isn’t friendly upon arrival.. zero help with bags or getting to the room. They need to invest in a larger staff instead of trying to stay minimal. Valet situation is an absolute nightmare. We waited over an 30 min twice for our vehicle. There are better options to stay.
Rooms: 4
Service: 1
Location: 5

Just stayed overnight night at this location, though it's a bit on the expensive side, it's worth it, in my opinion. With a good location between the Alamo, the Riverwalk, and the Marketplace. Good and clean rooms, and a good and excellent staff, this hotel gets a 5 star from me!
Rooms: 5
Service: 5
Location: 5

Hands down the best hotel experience I’ve had. The hotel is awesome, but the staff there make it an experience you’ll be coming back for. They treat their guests with so much hospitality.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view

Great location, and friendly service at check-in. Room was clean, modern, comfortable, but not very spacious. I was excited to have been upgraded to a room facing the Riverwalk - at the highest floor no less! But unfortunately, the Riverwalk is not visible from the huge windows when you are 19 floors up. More

Concrete floors wasn’t to our liking. Personal preference. Can’t believe, can’t walk through restaurant to river walk with an alcoholic beverage. I know they are not directly linked to hotel, but hotel promotes them as we have restaurants.
Rooms: 4
Service: 4
Location: 5

This was my first stay at a Canopy hotel — but it won’t be my last. The hotel was great … and the staff was exceptional. They were very thoughtful with their outreach — and eager to please. Thank you for a great experience!!
Rooms: 5
Service: 5
Location: 5

I love this hotel!! On the river walk in San Antonio which is very convenient. The room was clean, cozy and quiet. When you entered room the tv will have your name displayed to welcome you in! One of the best places I have stayed in a while. More

Canopy is a great hotel, with a great location next to the Riverwalk and just minutes away from the Alamo. The rooms have concrete floors which are a perfect addition to the room. The black and white amenities in the room make it high class

Valet damaged my car and I haven’t been able to drive my car for a week now. I put in a claim and was told I would hear back after 3 business days. Still no update and the company hasn’t returned one call or email in my multiple attempts to

NO Customer Oriented. Stuck up front desk employees, when tried to ask questions about the city the night guy seems annoyed and made us feel like we bother him. Also, we paid almost $60 per day for Vallet parking. It didn't worth it. Called

Stayed here for an anniversary weekend away from Houston. It was awesome! Great rooms, with a nice view. The location was super convenient to the main river walk restaurants but was also not right in the middle of it all. We walked around

What a gem this hotel was! From the staff being so attentive and professional, to the room meeting every expectation, I would 10/10 recommend this hotel. The location is in a great location to the river walk and is walking distance to

We always enjoy our stay at The Canopy in San Antonio. The rooms are clean, staff is welcoming and the food is very tasty. You also can't beat its awesome location on the riverwalk.
Rooms: 5
Service: 5
Location: 5

The Domingo was good stop for a bite. Wish there was more to the menu, however what we had was delish. Simple tacos, salad and street corn were all tasty.
Rooms: 5
Service: 5
Location: 5

We had a wonderful weekend. The room was fantastic, the balcony amazing, the staff was so gracious - highly recommend for a short or long getaway!
Rooms: 5
Service: 5
Location: 5

We really enjoyed our stay at the Canopy on the Riverwalk. Place is very modern fancy. Check in was simple and smooth. As we checked in we grabbed a cart for luggage,

Every single detail was perfect. We held a meeting with 75 attendees and everything was right on key! Great hospitality! Great food! Amazing service. More

The hotel and room were both very clean. The front desk staff was polite and helpful. I really liked being able to walk right onto the Riverwalk More

$55 valet parking is the only onsite parking option offered. That cost felt excessive at best. Other than that, the room and service were fine. More

Terrible experience! The room was clean and modern designed. But the service was absolutely terrible.