Very happy with the service we received at Seven Hills today. Right from walking in the door to walking out. We were greeted with a smile & directed straight to a person that could help us with our very specific request in which was to have a large sum transferred to another bank account for the settlement of our home loan. An alternative option to the one we thought we would have to go with was provided to my partner & I & the team at Seven Hills were very understanding & respectful of our circumstance & needing it done in a timely matter which allowed us the opportunity to have the funds deposited into our other account instantly instead of later that day as we were made aware. Professional, polite, understanding & courteous. Thank you Commonwealth Bank Seven Hills!
After many sleepless nights worrying about sorting out my deceased parents accounts, I walked into the Seven Hills branch and was assisted by Aparna Gholkar a Customer Service Specialist, from that moment on I was given the best advice and assistance. She was friendly and helpful and greeted me politely when I was unsure of something she would talk through it with me until I knew what I needed to know. I would highly recommend her and the branch to anyone. You Aparna definitely get my 5 star rating. Carmel Good.
We had recently applied for our first home buyer loan through Commonwealth Bank Seven Hills Branch. We would like to thank Jasbir Khanchi for all his help and service throughout the process. He has been professional and always provided quick responsive action. It was a great help and he gave us confidence in the decision which helped us to go ahead with the purchase. He also managed to prepare and process our documentation remotely during his Christmas Holidays. Thank you once again for the excellent service.
Worst branch ever they should shut down this branch I never reviewed anyone before it's my first review as with business operators they are really annoying I have been in business in seven hills but they never helped. Whenever you go there they give you one weeks time to get your work done . Even there's no customers standing there such lazy staff .. will never go there to do my banking again with tellers .
Carolyn must be the most helpful front of house staff in the country. She is always happy and has a vast knowledge of all things banking. She is always willing to go the extra mile to help customers. From personal banking to business banking and everything inbetween. A true asset to the company. The branch itself has everything needed for day to day banking, but the service makes the difference.
Visited CBA Seven Hills after long time and was amazed to experienced best level of service. Customer service representative Carolyn is an asset of the branch/CBA. Her level of service and the way she speak and care for her customer is outstanding. Also very impressed with help and support from branch manager Cindy, I request top CBA management to acknowledge service of both Carolyn and Cindy.
Carolyn is the most friendly and loveliest staff member with confidence and knowledge. You meet clients’ expectations and you deliver total quality services in every thing you do!! Donna, Susan and other staff are also exceptional, always ready to assist customers. You don’t get that intimidating feeling when you need assistance with any aspect of banking queries. Well done team!!
Coin deposit machine is faulty. It didn’t count all my money because the rest were just hanging there so I couldn’t continue. Then the transaction got cancelled. I was told by the person inside to come back today at 09:30. I’m working. The problem now with Commonwealth Bank, it takes forever for them to answer calls and their opening hours is inconvenient for working people.
I always love going into the CommBank Seven Hills branch. The staff are always so lovely and helpful no matter how busy they are. I was there a few weeks ago and Aparna and Carolyn provided amazing service. They assisted me with all my enquirers promptly and professionally, showing genuine care and interest. I look forward to my next trip into the Seven Hills branch.
The Seven Hills branch and team have always gone over and above to service our banking needs. Today in particular, Carolyn was a legend and helped me get some of my admin requirements. She was prompt, friendly and really kind in her support. Previously, other team members have been just as wonderful. Thank you, team Seven Hills!
Great experience attending the Seven Hills branch. Very helpful concierge who advised me of the process of my enquiry and kept me up to date when I would be seen to. The great service continued when I was seen to by Aparna. Thank You will definitely recommend your branch to family and friends.
I must tell you how wonderfully helpful bank staff are here, Arpana, Christiana and the lady with always smiling who manage the queue and attended us. I shall recommend everyone to open an account with seven hills branch, it is a very smooth process and hassle free experience. …
Had a very good experience working with the lending expert. Had the most friendly Home Lending Executive Mr Jasbir Khanchi helping us choose the right package. He was very approachable, patient and quick to respond back. Highly recommend Mr Jasbir for any Home Lending services.
I received a lot of help from the clerk. The clerk used Google Translate to tell us not to worry, I will help you complete the account opening, which made me feel more at ease. She also assisted us with a lot of business and app teaching. I appreciate your help very much.
Very bad experience . 1 hours wait . Senior most person is roaming around and giving tickets with asking people to come in 1 hr as compare to responding to customer queue. I am sure you can hire some with with basic skills to do this as compare to most experience staff !
I was absolutely impressed and delighted with the staff at Seven Hills branch, these ladies were helpful and friendly not forgetting sympathetic to my particular circumstances. Can't recommend this branch and staff highly enough. Thank you .
Worst customer experience by Cynthia. She was very racist and rude at first place before she booked us. After booking us, the customers who came after us were attended first and she was ignoring us. Very bad customer service.
Poor service unreliable equipment as change machine keep my $200 and after that i have to wait for more then hour to get consultation regarding it as its their fault so they should solve this issue ASSP thumbs down
I would like to say a big thank you to Donna who always gives amazing service. She is extremely compassionate to all her customers. All the staff at Seven Hills are always welcoming and willing to give a hand.
Carolyn at commbank seven hills plaza was very helpful, knowledgeable and efficient in guiding my daughter prepaid foreign exchange card as she’s travelling overseas. Great attitude, off course experienced
Your customer deserve a "sorry" or "apologies for that" if the inconvenient is cased by you! Or at least a little smile on your faces? Being a customer of yours for 13 years, first time feel disappointing.
Your customer service person Carolyn always is a tremendous help when we have issues keep up your excellent work always polite and helpful with all our customer needs thanks a pleasure for commwealth staff
1 hour waiting Byrne didn’t know what he was doing Not helpful at all The lady at the enquire desk pretty aggressive in attributes ! Reception is the nerve centre of any business
I am really very thankful to the staff. Very polite and understanding staff. and always efforts to solve the issue with respectful manners. Highly appreciated.
Unacceptable service There are 11 people lining up and only one cashier. Please hire more staff ASAP. It's always like this. Very slow service
Carolyn and Sahar are the loveliest and most helpful people I have met. No matter what problem I have they always help me and are patient.
The best branch that I love to go to is Seven Hills and there is a customer service by the name of Carolyn who is always so friendly.
Carolyn answered my questions with a smile and it was all easy. Very happy to have a local bank with staff that are so helpful.
Bank Rep Aparna is the best. She has responded very professionally in opening bank account and business facilities as well.
We would like to thank Cleo Fernandez for all his help throughout the process . He is really polite and helpful person.
Grateful for setting us up with our new Incorporated Association! Staff are solid …
Made to feel like a criminal by staff all because your id isn't a driver's licence
Outstanding service outstanding professionalism I just hope this branch does close
State of art in modern banking facilities with excellent customer services.
Staff are very friendly and knowledgable, would bank here again!
Efficient and above average customer service.
Great service from Christina!!❤️ …
Excellent service by Carolyn. very happy.
Very good customer service. Thank you
Great customer service. Good vibes!
bad services inexperience stuff