Funeral operators are supposed to possess sensitivity and the ability to handle details. Unfortunately, in our case, Dodsworth & Brown let us down badly in more ways than one. First of all, there was a dual burial. Yes, two members of our family died rather close together, and we arranged a double burial of the ashes, both of the deceased having been cremated. We drove in from out of town, over five hours in the rain. When we arrived, there was only one vault prepared. There is no doubt that they were informed and our request was acknowledged. We had to bury one and turn around and drive back without completing our mission. The part that made it worse was the lackadaisical and unsympathetic attitude of the driver who insisted that there was only one burial requested, which was a flat out lie. The other affront was that the funeral director gave away our private family property—the guest book and the photos and personal effects—to a third party who has still not provided them to us. Upon requesting an explanation, we received several contradictory stories, including he gave it to the executor, he didn't know where it is, and then finally, the executor told him to do what he did. The property is family property and should have been given back to the family. Now we have to fight for it and the funeral director is rude and dismissive. Where I come from when a person makes a serious error, like ruining a dual burial they should say they are sorry not, "No, you're wrong!" I have a close friend who is a funeral director, and his sensitivity and compassion are inspiring. But he is hundreds of miles away. Stay away from Dodsworth and Brown. When they seriously mess up, all they have is excuses, lies and accusations.

Dodsworth & Brown Funeral home was exceptionally professional, patient, and courteous with us in helping us with the funeral, cemetery, and burial arrangements. The staff there especially our funeral director, Patrick Church, was very friendly and helped us through a very very difficult time. They were able to give us a hand with much of the paperwork and arrangements in a very short time and the service was excellent. I would highly recommend the Ancaster Chapel branch of Dodsworth & Brown Funeral Home for anyone looking for a funeral home in the Hamilton, ON and surrounding region.

On behalf of my family, we would like to extend our sincere thanks to the staff at Dodsworth & Brown Ancaster, especially Felicia. They were amazing to work with during this difficult time and were truly understanding and compassionate. Felicia ensured all of the little details were perfect from the pictures, slideshow and even balloons! We are so pleased with how everything went and could't have asked for a better tribute. Many thanks - The Jane Family

I was really impressed by Jim, Lacey and all the staff at Dodsworth and Brown Ancaster. They were so professional and understanding. They treated us like we were family. All the details big and small were handled with care by Lacey so we could stay focused and cope better with our loss. I thank them so much for helping give my mother (Ruth) the beautiful and loving tribute she deserved. Shawn C.

Great people, from the director to the drivers; caring, sensitive and they all go well above what is expected from them. You’ll be very pleased if you have them do all the arrangements. This is the one place I would recommend to anyone who has experienced a loss of a loved one. Wonderful people!

Guy Porter was exceptional in supporting our family throughout the funeral process with care and compassion. All the staff were great. Attention was paid to every detail, which made an emotional time so much better. I would recommend this team to anyone in the area. Thank you!

They were professional caring only bad thing was the reception area was warm . Not that I would want anyone to go through the funeral experience but they help you along the way

Great professional service. On top of all things that need to be done. Always there for you.

Helpful staff ensured my father's funeral went smoothly.