Valet service pried our car door open, damaged our family vehicle, and management has yet to do much about it. Several weeks ago we stayed at this location. Due to a key mix-up, the valet retrieving our vehicle was unable to unlock the door. Instead of trying to find other solutions, the individual used his fingers to pry open the door enough to unlock it (he showed me how he did it). Upon driving the vehicle to the front door, once the car was put in park, the security alarm started blaring. Of course it did; the door had been pried open and the vehicle thought it had been broken into. The alarm sounded for five to ten minutes before we had to disconnect the battery and figure out a way to circumvent the alarm system. We noticed that the driver's door did not fully shut anymore. There is a decent size gap along the top of the door where the valet attendant pried the door open with his hand. We reported the damage to management who took photos and made the report, assuring us that someone would reach out to us to follow up. It has almost been a month, and no one has initiated communication with us. So, we trusted Embassy Suites with our car, and they returned it to us damaged. It is no longer air tight while driving, it leaks water when it's raining, and our security system is deactivated because the alarm won't turn off. This is our only family vehicle. We are very busy, and our stay at Embassy Suites has only added work and complication to our lives because we are having to initiate everything regarding this situation with them.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 1
Location: 4

I spend 200 plus days a year on the road staying in hotels, AirBNBs, and others. So when I am taking time off and staying in a hotel, I tend to be a bit picky. Embassy Suites is my go-to for many vacations, especially when the kids were home...cannot beat the complimentary cooked to order breakfast, or two hour managers open bar and snacks, not to mention a two room suite.... ok, this Downtown Embassy in the heart of Fort Worth is the best. Remember, great service and people beat out all others! They have absolutely the best service, from the moment you check your car to the moment you leave service is amazingly friendly and professional. The area hosts some of the best restaurants all within a leisurely walk, life music in the park just two blocks away. The best add in the special touch of the hotel manager welcoming you to the hotel with generous hospitality and recommendations for everything from the best steak to the best Old Fashion. Love this hotel. The only negative was rooms are a bit dated, but super clean. I love clean. Have fun
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet

We love Embassy Suite's and also try to stay at one when we travel and we travel a lot. This one by far is the worst hotel experience we have ever had. They said they upgraded us. we said that's fine as long as we are not on the street side, guess what we was on the busiest street in Fort Worth. The room did not have hot water, and you could only take a bath because the plug in the bath was broken. We called on the first day and no one showed. Then on the second day we was told they was working on it, later that day when it was to late to check out we was told a boiler was broken and wouldnl have limited hot water. The hotel restaurant was out of 3 different kinds of drinks and 2 of our meal choices. The Manger said they would comp. our parking. They did have the best parking attendees. We would have been happy if they told us up front about the water to have went some place else but was never offered and was looked at funny when we said something about leaving.
Rooms: 1
Service: 1
Location: 5

If it’s available I stay at this hotel every time I’m in downtown Fort Worth, it’s always clean, staff is friendly & it’s within walking distance to almost anything you might wish to do in downtown. This hotel is a solid 4 or 5 stars but this time when I arrived & eventually made my way to the managers reception which I always look forward to because it consistently has various wines which my wife prefers but most importantly it always has Shiner Bock my favorite beer on tap & usually an alternate like a Miller product or similar lite beer on tap. This time I was sorely disappointed the only beer on tap was Budweiser & Bud Light. I’m pretty sure Anheuser- Busch gave these kegs away & Embassy/Hilton took them up on the offer. I mean really, the only product on tap are bud products? I sure hope they are not doing this with intent to show inappropriate support instead of providing a Texas made beer who supports Texas American values…
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

I know exactly where I left a bracelet, my fault for forgetting it, but I know where it was. Submitted a report the same day of checkout, and they’ve done NOTHING to find out what happened. There’s no way a room was properly cleaned without finding the bracelet. There’s not a doubt in my mind it was found and not turned in. This breaks my heart considering how long I, and my husband, have been loyal Hilton stayers, so much so that we bought into Hilton. I know exactly where it was, it holds not just monetary value, but sentimental value as well. Not a single human could take the time to call me about this, despite numerous reports, and one phone call where I was directed to where I could file a report. I called and was literally brushed off. Filed multiple reports with no success or follow through. Again, I know exactly where it was left, would have been easily found, should have been turned in, and never was.
Trip type
Vacation
Travel group
Family
Hotel highlights
Kid-friendly

Our room had 2 tvs and neither one of them worked and we only stayed for 1 night and they couldn't get it fixed until the next day so we didn't have anything to do in the room while we stayed there. We couldn't order room service because the phones didn't work. The pool was very small. Didn't expect it to be 3 feet deep. I wish they would have advertised the phones wouldn't have worked and about the pool. They didn't offer another room nor did they offer a discount or anything. For 1 nights stay plus a 32 dollar valet parking because we didn't have a choice to park anywhere else. It costs us a little over 300 dollars. Every time we needed something we had to keep going down stairs because we didn't have a phone. We definitely feel like for over 300 dollars we should've been able to have everything working and we are very disappointed.
Trip type
Vacation
Travel group
Friends
Rooms: 3
Service: 2
Location: 4
Hotel highlights
Great view

There are a few reasons for this low rating. Number one was checking in was not provided at 4 pm as promised and we were told that it was due to short staff in housekeeping. This was unacceptable since the hotel was aware of a very popular concert that was taking place nearby on Friday and Saturday. The hotel stated they could cover our valet parking for the inconvenience but it was still a huge inconvenience. Also, once we were checked into our room, I called the front desk and asked for another blanket and I also spoke to the front desk as we were leaving to attend our event as a reminder for someone to leave a blanket in our room. Needless to say, I never received the extra blanket. Lastly, when we tried to get ice on our floor the ice machine was not working. The service at this hotel was very disappointing considering the location and cost.
Travel group
Couple
Rooms: 2
Service: 1
Location: 3

The property is located within a convenient walk to downtown restaurants, bars, the convention center, and train station. The rooms come with a mini fridge and a wet bar type sink in the living area. I give three stars for service due to the following: 1) The towels that were in the room (as well as the ones that were replaced during housekeeping), we're very worn out and pretty rough on the skin. Might be good for exfoliating but not for drying. 2) Although they have a little breakfast Cafe area, it does not open early enough for the business traveler that might have a meeting early morning. I would stay again at this property but I would plan breakfast/ coffee accordingly, and probably bring my own towel.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 3
Location: 5
Walkability
Within walking distance of everything downtown.
Hotel highlights
Great value

Because of Tucker, front desk manager, we had a terrific stay! He is an exceptional human and a delightful employee of Hilton; delivering white glove, courteous, friendly, and high quality customer service to everyone during our stay. Tucker did everything he could to ensure our stay was a delightful one, while being respectful, generous with his time/patience. Thank you so much, Tucker! You are simply the best!
Trip type
Business
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Our room was spacious, with an amazing view of the Fort Worth downtown scene.
Safety
We felt very safe in this hotel and the area overall.
Walkability
Easy to get to the convention center and restaurants. Great location!
Food & drinks
The complimentary breakfast was delicious and the evening reception was top notch.
Hotel highlights
Great view, Great value

I am extremely disappointed in Hilton/Embassy Suites’s booking practices. They quoted a price of $264 for a 2-night stay over the phone. When I reviewed the confirmation email the total was actually $623 despite me confirming with the representative that $264 was the total for both nights. In addition, the representatives will tell you your total “plus taxes and fees” but do not readily give you the amounts despite having access to those totals. I spoke with numerous representatives and asked them to review the phone conversation at booking, but I never received a call back, so I canceled the reservation. It appears as though representatives quote customers a nightly rate to swindle them into booking a room. I expected more transparency from a Hilton-associated property.

The hotel staff very nice and pleasant. They only have valet parking which is $25 per nite. I have stayed at a lot of Embassy suites. This hotel was outdated. The rooms were too tiny for a suite. The bathroom extremely tiny. The toilet sits next to the tub and the sink is outside the bathroom. Carpet was old. The indoor pool poorly and not attractive at all. The breakfast was good. You can have pancakes or omlets prepared or eat at the buffet. This was not worth the price I paid for on a suite.
Trip type
Business
Travel group
Family
Rooms: 3
Service: 5
Location: 4
Rooms
The suite and bathroom are very tiny compared to other Embassy suites I have stayed in
Hotel highlights
Kid-friendly

Love this place! Easy access, large "lane" for check-in/Valet and garage next door is super easy and reasonably priced if you want to self park. The staff, especially the Valets were so helpful, courteous and efficient.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Rooms
spacious (of course) and well maintained... could use more plugs/usb options, tho...
Walkability
If you like good food and a little nightlife, there are great choices within 1-3 blocks.
Food & drinks
We loved the sports bar across the street. Great food, super efficient service. There are other options nearby, including a piano bar.
Hotel highlights
Quiet

Prior to my trip, I was notified that there would no AC due to emergency maintenance the morning of 5.31. When I first arrived, I was greeted by Davy, one of the valet drivers. He was so incredibly kind and pleasant. I then checked in. When I went to my room (14th floor), the hallways were really warm. My room was fine. I thought it would have been a little nicer. The hallways were darker, no windows. My room only had one small window. The happy hour reception was hopping, the food was good, people were friendly. The location was excellent! Overall, I’d probably stay again; however, based on the cost and valet fees, I would also be willing to explore other options.

I could not say better things about our stay at the Embassy Suites by Hilton. The room was spacious enough and clean. My older kids shared the sofa bed and said it was comfortable the next morning. The free buffet and made-to-order breakfast was great. Along with the free cocktail and hors d’oeuvres. If you ever need to stay in Fort Worth for business or pleasure I highly recommend this hotel.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
The room had a mini fridge convenient for our snacks, The bed was clean and comfortable.
Hotel highlights
Great view, Kid-friendly, Great value

We paid full price for the hotel (no points, or discount from third party websites) but the room we were assigned (room 811) looked inside the building wall and other windows. The bed linens were so wormed out, it was discussing. The room had an unpleasant smell, almost like mildew. The shower pressure was too low and the hot water was non existent. No complimentary water bottles. The only good thing about the hotel is the coffee person, Ali, that made really good coffee each morning for us and was really pleasant.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 4
Location: 5

Customer service was excellent, great hospitality and professional! We had an issue with our vehicle not working and was in the lower level of their parking garage, while we worked on trying to find the right tow company to get the vehicle. Their valet crew went above and beyond with reaching out to services and to assist us in our time of need. Hotel staff was very understanding and patient with us. If you ever had an issue they got you covered!
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 4
Hotel highlights
Great value

Out first room didn't have hot water. The air conditioner smelled terrible. They moved us rooms and we had intermittent hot water and the air conditioner was SO loud. When we left, the valet couldn't get out key to work so he BROKE INTO OUR CAR, damaging the driver side door. The manager on duty said they would file a claim with their insurance, but we haven't heard from anyone and now there's water damage inside from rain. We're Platnum Hilton members. This trip was ridiculous.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1

We had a bit of a rough time at this hotel. When I travel, I like to stay at Hiltons because they’re generally good. This hotel wasn’t. We had no hot water, the AC in the bedroom part didn’t work, but the living room part did. The couch and the bathroom were extremely dirty, and we had no soap or glasses. I wish I could recommend this hotel but I can’t. So sorry Hilton. This one is a flop!
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 2
Location: 3
Walkability
Some good restaurants are close by.
Hotel highlights
Quiet

The customer service was great. The location was great, I actually found close street parking and didn’t have to valet. The breakfast was on point. Make sure you tip Kevin and Naomi on the grill. I gave 2 stars and not 5 because the indoor pool looked dingy, I wouldn’t stick my foot in it. The hotel overall was clean but our bedding had a big big stain and it took hrs for them to change it. I wish they made it a priority.
Trip type
Vacation
Travel group
Friends
Rooms: 2
Service: 5
Location: 5
Hotel highlights
Kid-friendly, Great value

My room had a bad smell, stained sheets, in 5 days they only went to clean 1 day. There was broken furniture in the room. The breakfast was not of good quality. During my stay I had an incident with a person trapped in the elevator, and it took them an hour to get someone to open the door. As the person pleased for help, at the front desk they refused to call the fire department. I found it very inhuman of him. I would never really stay here again.
Trip type
Business
Travel group
Family
Rooms: 1
Service: 1
Location: 3

First vacation I’ve ever been on . The staff there are very super friendly they’re sweet and they care about you . I totally forgot the guys name but he’s kinda short with glasses . THE SWEETEST! I literally kept bothering him with questions and he didn’t care he held that smile on his face and didn’t care not one bit . The rooms are super clean literally the only hotel I been at with wonderful staff . Once I get the young gentleman’s name I’ll write it his name started with an H
Rooms: 5
Service: 5
Location: 5

The rooms were really nice and spacious but have no view. The towels in the room for the shower However are extremely small and not meant for bigger people.The hallways were extremely hot and didn't have any ac. The valet fees were expensive at $32 a day. The complimentary breakfast was amazing! There were lots of choices for everyone. Honestly the best part of the hotel was the breakfast.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 5
Location: 5
Hotel highlights
Quiet

Looking for hotel deals used to stress me out. But with ʜᴏᴛᴇʟᴅᴜʟʟʏ.ᴄᴏᴍ, everything became so much easier. This room? Got it at a price I couldn't believe, all thanks to them. The staff was absolutely amazing. I was definitely having a bad day when I checked in, they went above and beyond. I just want to give everyone a huge shout out for turning my whole vacation around just because of all your kindness. My room was great and the hotel is super convenient for walking downtown.

Joel was so amazing getting us checked in. He went above and beyond with his customer service and made us feel very welcomed. the rooms were extremely nice, although I expected the bathrooms to be a little better. Overall this was any amazing vacation thanks to Embassy Suites!
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Luxury, Great value

One of the worst stays I ever had in a Hilton property. From the loud ringing sound occasionally coming from the hotel next door, the smells in the room, outdated facilities, poor service. On a 4 night stay my room was only cleaned once and I had to call them at 4pm for them to do that. The water in the shower was cool the whole time. Definitely do not recommend.
Rooms: 1
Service: 1
Location: 3

The staff was absolutely amazing. I was definitely having a bad day when I checked in, they went above and beyond. I just want to give everyone a huge shout out for turning my whole vacation around just because of all your kindness. My room was great and the hotel is super convenient for walking downtown.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5

Staff was amazing and breakfast was wonderful. Although the diamond upgrade wasn’t available, the room we stayed in was a great size. My only “complaint” is how dirty the room windows were so we didn’t have a good view. Overall, I would come back!
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Great hotel but they will sneak charges onto your bill and then make you go through a poor process with little effort from the hotel to get refunded. I feel that they tried to sneak a charge on my bill hoping that I wouldn't notice it. Bad customer service dismissive once I brought it to their attention.
Rooms: 5
Service: 1
Location: 5

Room was muggy and bathroom was tiny. Floor plan of hotel is not the friendliest but will say the front staff when we arrived were helpful. Don’t think we’ll stay here again for the price.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 3
Location: 4

I guess the “strict” policy & guidelines for the “family & friends” package depends on the manager on duty !! Wasn’t able to check into this hotel but found another location and was able to check in with no issue with a cheaper rate ! Thank you for saving me money
Service: 3