I used the 1-day fast track visa service. This involved filling in the online application form, and booking an in-person appointment for the next day to deposit the visa. I was seen on time, the staff were wonderful, and my visa was available 10 minutes after I submitted my passport to the Embassy. A great new service, thank you!

How come you don’t pick up your phone? How are we supposed to communicate with you if you never answer the phone? It’s just shameful. People don’t just live in London to book and turn up at the embassy. We’re busy in our life so using the phone can make a big difference if we need to get the correct information.

Honestly, it’s the worst Embassy I’ve ever seen in my life! The very insolent and rude staff are not helpful at all. There is a lady who works for them, honestly you wonder what her role is! They eat the £25 for nothing… a very very useless service, the ideal would be to close this week!…

the phone number never rings or answered is a shame ..and hours open from 9am to 12pm doesn't make any since and service I have had and still having is unprofessional and corrupted bout I was only trying to get my visa as I am a nationality of the DRC CONGO...

The lady on WhatsApp was brilliant and very helpful. The location of the Embassy was not far from King's Cross Station which was good. In 10 minutes we were granted a visa because we filled everything online and the payment (application form).

Very disorganised. There is one very helpful lady who picks up the phone on certain days, that's it. I sent my passport by mail from Norway. Called more or less every days for the next month to hear if it had arrived. They told me every day

a high commissioner or an ambassador needs to come and investigate the lack of professionalism not to mention the appalling service they give. there is no order no real customer service and no compassion. they increase prices on their own

I booked my appointment for 12:40. Drove 300miles to find out the location changed and they only run appointments for passport renewal from 10am to 12pm. What a lot of mess. Fix things up. I paid to get seen at 12;40! Only to see nobody!

I visited the DRC Embassy today for a visa. The lady I dealt with was friendly, professional and very helpful. I have used 5 African embassies/consulates and this was the best. Very quick service and very good overall. Definitely an A*+

I never had a problem acquiring visa. We congolese need to suppport our embassy. To say that staff are not well educated is not true. Ensure that your journey is planned well in advance and you will get your visa without problem.

I was on a tight timeline needing to turn a visa around in two weeks and while the process seemed a little opaque and chaotic there is an Express service and that worked fine to turn around within 5 working days.

Something needs to be done, this is beyond a joke now, what if people have an emergency, they say their opening time is 9am-12pm Monday to Friday, however no one ever pick up phone at that time

Going against the tide of what are admittedly some of the most hilarious comments and responses I've seen, I actually got my visa from the DRC Embassy in London recently without any issues.

Very friendly staff. Do as you are told to fill the online form and provide documents to support your visa application then there is no issue. If you ignore all the above then there

Good services and the staffs are well trained. You just have to be in order and bring all documents needed. I got my passport within a month. Priceless indeed. DRC eloko ya makasi

The young lady who served me today (27th April) was brilliant. My visa application was missing some documentation but she sorted it out for me. First class service thank you !

My experience was amazing I spoken to a young lady called Stephanie she was very helpful and very attentive which made it easier for me thank you and keep up the good work

They are very Rude and unprofessional. If you ask a certain question their response is "at your age you don't know anything about your country". Very disrespectful

The best experience for getting a visa. Great customer service via WhatsApp, easy upload online and hassle free pick up. Very excited for my upcoming trip to DRC.

Amazing service! I did my application online and in 5 minutes at the embassy I left with my visa! The service is much simpler and faster! Congratulations

The website should be updated to reflect the real opening times which is 9.30am for the visa application and only on Monday - Wednesday and Friday.

Hi sir just wondering how is going with the passport got done in Belfast its been two months now how long more are we going to wait ? Thank you

1. UNPROFESSIONAL. ( lack uniform, can't tell who works there ) 2. DISRESPECTFUL. (there's a big difference between being factual & having

This place is not fit for porpose I could not believe what I experienced I applied for a passport in 2015 did not receive it till 2017 wow.

Customer service is ridiculous, they are not organised AT ALL! They never pick up the phone , no compassion, so rude!

Staff are unprofessional customer services is bad and ridiculous they don't know anything. Very bad for our country.

No one pick up the phone so tired everyday calling morning to afternoon Everyday am calling No one picks up …

I'm very please and happy about the services, because things are different now. I hope they will keep it this way.

so different from the reviews - answered promptly on first go, polite, quick and very clear in answering questions

Absolute disgrace. Staffs aren't professionals, Not educated and have no manners. To much chaos .....disgusting

No mater what option you chose when calling none of them work. Impossible to get though on the phone.

Hey guys !! I live in Ireland and I need a passport, I wanna know when u guys will come to Ireland??

They are very disorganised, unprofessional, rude the worse embassy in the entire world.soni makasi

Very disorganised! Staff were very rude... the whole atmosphere was unpleasant and unwelcome

Worst Embasy ever. Delay on visa is unbelievable slow. Staff rudeness is in another level.

I've been waiting for my passport for 1 and half years now, but not respond …

Staff are excellent. Especially the lady at the consular..keep up the good work..

Really poor services! We paid for services that we do not received.

May I know how to see the status of my visa application online?

No body pick the phone Bad organisation even no good service.

The don’t pick the phone and they are unprofessional …

The are not professionnel .and thé never pick thé phone

It was a quick visit and I was served promptly.

The DRC embassy is no longer at this location.

Fairly good service, can't complain really.

Very professional service. Staff are great

Unprofessional behaviour very disappointed

Good, efficient service. Much improved.

Excellent service

Excellent service