Today I got the opportunity to work with India! She was amazing. She was so personable and kind. Extremely welcoming when I came in after a very long and stressful day. Not only did she help me out with no problems, As I was leaving, my phone died and I didn’t have a navigation to get back home. She let me use her phone charger for a little so I could get home safely. She kept me company and got to know a little bit about me such as schooling, education and sports. She had a beautiful smile on her face the whole time and was so nice to speak to after a long day! Later that evening, she gave me a call with great news as she worked to speak up the process so that I could have some weight lifted off my shoulders. She went above and beyond and it was a pleasure meeting with her!

I had a great experience via phone obtaining a unit to rent in August 2023 (no one was on site for 3 consecutive days I went). I received a notice via mail in November stating my unit price would be increasing by $74, in December 2023 a significant increase for a unit 5*15 that I have not had for 6 months. The lights go out at this property while your in the building in your unit, individuals are in units who appear to be staying inside living, it’s only two carts available to use, and it’s no one ever working during hours it states that someone will be on site. Obtaining storage units at this location is buying into a dream to discover you really are in a nightmare.

When I first moved into the Extra Space Storage, Eastway Dr. Charlotte, I was received by Augusta. She made the entire moving in experience very easy and went beyond in her service, making sure that the movers new where to go, etc. Fast forward 3 years and I have returned to Atlanta. In coordinating my move and moving out of my units at Extra Space Eastway, Lucy jumped into high gear to help me out. She made sure that keys to the units were available tomy movers. She maintained a friendly can do attitude which made the stress of this move much easier. Extra Space is very fortunate to have her working for them. She deserves every star. Thank you Lucy.

Not only is the facility new and super clean, customer service is the best I've ever experienced. Kim, the manager, was great from the time I started talking to her on the phone before I moved in to her welcome and professionalism the day I arrived. I highly recommend this extra space location. Kim and her team will make you feel like family! Update 2 years later: Another amazing experience with extra space storage two years. Store manager Keith White was so helpful, pleasant and professional. I’d recommend this particular facility to all my friends.

I can’t say enough good things about this storage facility. Apart from being very convenient to access due to the location, what has made my experience so great is the customer service provided by Lucy. She is very knowledgeable, helpful, and professional. I had to downsize units, and she made sure the whole process was seamless and painless! She is always available if I need help with my unit. Highly recommend this location!

I spoke with the manager Lucy Pharr today while setting up my storage unit. When I saw she literally made me week by making this process so stress free and easy. Such a wonderful and positive attitude she had. I felt like she really cared about my storage needs. Best experience I've had with customer service in a LONG TIME. Please give this woman a raise she is definitely one of the benefits of this location!!! Lucy Pharr!!!!

Augusta was extremely forth right and straight to the point for all my questions over the phone. Amazing service when i walked through the doors until i walked back out. Kim and Michelle added a delightful touch to my experience there. Wonderful and professional experience, and highly recommended for businesses as well. Thanks for making my storage unit experience less stressful and more enjoyable.

Had to update my review.. Been here less than 6months - Rental increase already! Clean Facility ✔INDOOR✔✔ Insurance Protection ✔ Professional ✔ ASHLEY ✔✔✔✔ Im a new client & my experience was good from my online reservation- to the in person welcome call. I had to get a bigger unit within my 1st week and the transaction was seamless

I would highly recommend this facility. The customer service was excellent. Being a military service member, I feel comfortable knowing my personal belongings is well kept and safe. The facility has late hours to fit the need of many. I love the manager Ms. Kim she has a great sense of humor and a great personality.

The online reservation process and rental document completion was very simple and easy. I appreciated my welcome text and the ladies at the front desk at my facility were very welcoming. They answered all of my questions and gave me a tour and directed me to the closest entrance to my unit. Highly recommended.

I have been a customer here for almost a year now and I absolutely love the staff and the cleanliness of the facility. I've made friends with the Manager Kim and I joke with her every time I come. If ever I need anything, she makes sure her team delivers. Nothing less than the best storage experience I've had.

I recently rented a unit at Extra Space Storage and Augusta was wonderful to work with. I had trouble with the remote signing process on my phone and had to go into the office. She still made the sign up process touchless for me and answered all my questions. I highly recommend them!

Customer service representatives we're extremely knowledgeable AND friendly! Definitely my go-to for self storage! Rafael was easger to assist me and quire efficient in the process! Extra space storage is the place to go for all of your storage needs! Don't look anywhere else.

I was immediately greeted by the store manager Aj. He helped me choose the correct size unit I needed as well as other essentials for my move, he made sure I had. With his help, my move will be a smooth transition. He was very friendly and helpful. Thanks for everything Aj.

I have been using this Extra Space storage facility for 4-5 years now. I am very satisfied with my overall experience and the cleanliness. I had an issue with my unit today and Sharon at the front desk was very attentive and kind, she had my issue resolved quickly.

Kim was really cool she helped me find the best size storage at a great price. I really like the fact that its an indoor facility, so no need to worry about any creepy bugs. Plus I saved $$$ compared to other places. I left a happy customer who was satisfied …

Updated. Been using for 4 months and still amazing service. Great experience with renting. Lucy was amazing! Great customer service from the time I walked in. Space is extremely clean. Hallways are well lit. Great price compared to other places I checked out.

As always, Lucy provided excellent custome service. The storage facility that I use is located on Eastway Dr and is a clean, neat and organized facility. I've never seen any sign of insects or rodents. I highly recommend this facility for your storage needs.

Augusta was amazing! I have never had a storage unit before and was nervous about moving our home into one for the next 2 months. When looking at reviews online, Extra Space Storage got 5 stars on Eastway Dr, so I decided to go there first.

The sign-up process was painless and the manager was extremely professional. Aaron was kind enough to assist me in removing a lock for which I had lost the key so that a combination lock for forgetful folk is suggested. Minor congestion

Excellent storage facility! Very clean, available at convenient hours and easy to access your storage unit without any issues. I highly recommend this storage facility to the extent that you are looking to free-up storage space at home.

Easy to apply online. Went to the unit, entered the code and then onto the assigned locker. A tag was on the door greeting me. The new lock was on the floor. Unit was very clean and spacious. Excellent experience.

Ms. Lucy have always been very professional in reminding me of my payment due. She is always friendly and it has always been a pleasure to talk to. Very professional and courteous service. Pleasurable experience.

Was once fine. Paying 65 a month for a climate controlled unit the size of half a jail cell. But now they want 40 more bucks a month. So I'm out! Have fun. Hope people can afford 100 bucks for barely any space.

I won a storage unit auction at this facility. AJ made this process super easy. Made us feel welcomed, walked us to the unit, and accommodated us with everything else we needed. 5 Stars for AJ, thank you again

Lucy worked with me regarding a unit and I am immensely appreciative. Just a mix up on my end but she went the extra mile to offer great customer service! Thanks again, Lucy! You are the best!!

Extra Space took care of my belongings way to long, but due to the safe, clean, climate control, my items are good as new. Great staff, easy to talk to. Thanks for the experience.

Ms. Lucy was professional, nice, and friendly. She provided the best deals for my storage needs. Be sure to ask for Ms. Lucy when you visit Extra Space Storage.

Ira is a super cordial and helpful person. He shared with me the deals of the week and I am happy he did. I got myself a nice stall to store my car Thanks Ira!!

The manager India was so polite & such a very great helper! ill make sure to always rent at this location if i ever need storage i really appreciate you guys!

AJ was so very helpful with an issue I had with my payment. The facility is in a good location and I have never felt unsafe for myself or my belongings.

Disclaimer: I never leave reviews and am solely a client renting space. I've never used a storage unit before and these folks are so amazing to work

AJ was excellent! He was attentive to my needs and helped me secure a storage unit that was in my budget. Kudos to the Extra Space team at Eastway!

I had a great experience here! Staff was awesome to work with. Place is clean with lots of room. AJ did a good job on helping us out.

Sharon was wonderful!!!! This was my first time purchasing a storage unit. She went into details with me on how the process works.

Keith was a wonderful help to me this afternoon. He took the time to listen to my problem and explain my tenant rate adjustment.

This place was quick and easy. Nina was amazing. Ten stars for her customer service, friendliness and professionalism. …

Sharon is always so polite, friendly and helpful.

Great service. Friendly and helpful staff

Great place love it. Very clean.