One of the worst and rudest customer experiences dealing with one of the representatives from the 133 Danforth Avenue location over the phone. I placed an order over a week ago for an extra large bag of the Zignature Kangaroo protein dog food and only just received a call from the representative this morning telling me that the supplier is on backlog and i have to choose another protein (this is not an option as my dog is allergic to a lot of other proteins). I absolutely understand that suppliers may be unreliable and therefore leave GPF in a situation like this however the immediate aggressively defensive tone the represented used with me has resulted in me never purchasing from GPF again. I was "barked" at by the representative that I "had to pick a different protein" and when I said that that wasn't an option, she rudely said "well I can order you the smaller bag but you will loose out on your repeat purchase loyalty program because its a different size" and when I responded and asked if that could be altered considering the circumstances she said "no, its not our fault that this happened its the supplier". I responded by saying "well you're not really leaving me much choice" to which I again got the snappy aggressive response "no, its not our fault its our supplier". As I said earlier, I understand that businesses sometime have issues with their suppliers and I never once in the duration of the call disputed that, but if i'm buying a product from GPF as a consumer it's not my job to take up issue with their suppliers. Thats their job. And to be honest if I was spoken to with even the tiniest bit of an apologetic tone I wouldn't be upset, but this wasn't the case. I was bombarded with an aggressive, defensive tone that I simply cannot believe or stand for. It operates on a franchise model so no doubt nothing serious will be done about this. I for one am tired of being treated like businesses are doing us a favour by selling us their products, and then immediately trying to find other people to blame when something like this happens. The situation in this instance was forgivable, the way in which the representative spoke to me was not. DON'T STAND FOR IT!

Wondering what the staff are doing. Signs on the window say that if you didn't place a website order to call in. I was out walking with my kid and wanted to quickly grab some orchard grass for our bunny. I called, and in spite of seeing several staff milling about, nobody answered the phone, nor is there voicemail. Thankfully, a delivery person came up and I briefly spoke to someone (grey hair, glasses) asking what I want. I told her I wanted the orchard grass. She asked why I didn't place a phone or web order. I explained I literally just tried to, but nobody answered. Annoyed at the prospect, she said, "Hang on a minute." I waited, nobody came. Another customer came up to grab their order, and that's when another employee noticed me standing there. She (blonde curly hair, short) asked again why I hadn't placed an order over the phone. I again explained nobody answered, and that someone else had already gone for it (apparently). She then asked that I have a mask to approach the table. I explained that I hadn't planned on stopping, and was only out for a walk, so I didn't have a mask on me. (Please note: I am very pro mask and pro science!). I also offered to have her leave the bag at the table - blocking the entrance, by the way, as the method of curbside pickup, leaving me totally outside - and I would pay via tap through their window as their signage indicated. She said no way. The other customer, who was masked, offered to pass it to me (she seemed just as confused as I was). Again, the clerk said no. I want to support local, I really do. But it looks like the multinational conglomerate will offer me better service without the weird ignoring and lip. It's a shame too; we do want to support local.

ok the lady who owns this store is is out of her mind, and the other lady must be related to her because they look alike, both older with grey curly hair. one of the reasons i dont shop there is because of them. today i went to pick up kitty litter and i forgot my order #. when i got there i knocked on the door to get their attention it took quite some time for them to approach the door. they were acting like i was trying to harras them or bothering them. when she finally came to the door she was trying to find out why i was there but she had on a mask, and the door was locked so i had trouble hearing her. i raised my voice to she could here me and i told her i was there to pick up the pine litter pelits. she asked me what the order # was and i had forgotten it at home. she started rolling her eyes and shaking her head and then just walked away leaving me standing there. finally the other broad came over and the same nonsence from as well. all of a sudden she started to pray, hands folded and her mouthing words and i thought to myself what is she doing ! finally and as slow as she could be got the litter and i paid for it . i opened the door to take it and i said to her you know you are both really weird. i will never shop in there again

I'm gonna have to give Global Pet Foods on the Danforth 1 star. While I have shopped here for over a year now, each visit became less and less fun or positive. The older short haired manager is not friendly, not welcoming and pretty aggressive with the sanitization process upon entry. Guests look uncomfortable after being addressed by her. For such a large company they do not offer any delivery services nor can they refer you to a delivery service. When I asked, the old battle axe just snickered at me. Honestly, I don't want to give my business to Amazon and lugging 10 to 15 pounds of litter 5k away is no longer a viable option for me. They do not accept visa gift cards or cash. If you take a wrong step too close to her she will tell you to step back even though another person is literally brushing past you. Another awkward scenario experienced by a few guests. Nor does she always wear a mask while working on the floor at cashout. Sigh... I have taken my business elsewhere moving forward. Based on conversations with other pet owners in the neighborhood I am not the only one who is no longer pleased with Global Pet Foods. Good luck!

One of the best right now! The "walk-in" service during quarantine was fantastic! I wasn't aware at all how the walk-in might work as I ordered food off Walmart that is taking a week (and still counting) to get here and I needed quality food for my dog fast! The signs were so clear all over the window about how to place a walk-in order (you just call them and speak to them through the display window basically). The employee who helped me (a young blonde man with piercings) was so kind, efficient and helpful! I had the order in my hand within minutes of me arriving and placing the call. They're doing curb side pickup flawlessly and fantastically! So happy and relieved to have such a wonderful store with such lovely employees in the neighbourhood. Support local! Thanks again! My dog won't go hungry tonight haha

Global pet foods offered to special order a cat food for me that my cat needs for her chronic renal failure. They said it would take about a week. I made the order and when I asked about the food a week later they said the owner hadn't put the order in to the supplier and they couldn't really say for certain when the order would be made. Now my cat is out of the food she needs, and I'm just going to order it online anyways - and I wasted a week. Very courteous polite staff, but the owner's lack of follow-through is very disappointing. I will buy from amazon from now on.

The staff are super knowledgeable not just about the products they stock (and products they don't stock / their competitors' brands), but also about pet care in general. You can tell that the staff here really love animals and know their stuff, and genuinely care about how to take care of their customers and their pets. Their prices are pretty good too; while some items may be higher in cost than at big-box stores, the quality is exponentially better. If you're in need of asking questions about your pet's food or health, I highly recommend this store!

I ordered a space pod (enclosure/hideaway for rats) online with them and they sold it. I was away so unfortunately I couldn't pick it up fast enough but they had no idea of the arrival of this product as well to coordinate picking this product up. The lady handled it poorly by just staring at me and said 'we can order you another one' No apology or anything. I was prepared to wait for the order to come in but they wernt prepared to wait for me to come pick it up. What horrible customer service.

I’ve found staff only at this location rude and not that knowledgeable of their products. I’ve shopped at this location with friends that have bought from them that also think the same. I was about to spend money there to buy some things I needed for my pet, but I decided to leave everything as I’d rather give my money at a different location where the owner and staff know the meaning of customer service and have a better knowledge of their products.

Global Pet Foods on Danforth is my go-to spot for our pet food needs, in particular for our two kittens, Mochi and Pocky. They have exceptionally knowledgeable and warm staff, along with a solid selection of pet food. They carry some particular brands (such as Farmina, which we're a big fan of) which you can't find elsewhere, including the big chains like Pet Valu or PetSmart. Would highly recommend it to pet owners!

I wish I could give your store a zero star! Thats how much your service worth! I emailed my order according to the instructions on the window. No one replied or showed up to take my order. Then I called the store and a lady answered. After I talked with her, she said "I don't understand your accent " alright how about my email? You couldn't understand my email's "accent"!!! I think you are just being racist!

This place has the worst customer service, rude unhelpful, don’t pick up there phones. Most of the time don’t have enough stuck on there shelves. It’s obviously they just don’t care to be even remotely interested in helping there customers. I will never shop here again and don’t recommend you do unless you want to ruin your day! Small wonders across the street is way better option.

I enjoy coming to this pet store. Lots of variety. I find the prices to be fair. Staff always greets me when I enter the door and ask if I need help with anything. Great service. I’ve been buying my cat the same wet food for years and it’s the same price at most stores including this one. People complaining about prices have to realize they are on the Danforth as well.

I've been shopping here for years. Very knowledgeable and friendly staff, good brands of natural cat food, lots of choice, and new store location is large and well laid out. They are always prepared to order in for you when a particular flavor is out of stock, and they have a seniors' discount on the last Tuesday of each month.

Good selection and friendly staff, when I got my first rescue I got so much help from everyone here. Pet foods are all high quality and a great selection of treats and accessories. Most foods have loyalty points and pre-orders/specials are no problem. Great neighborhood pet store.

I recently visited Global Pet Store on Danforth and was throughly impress with the wide range of pet products they offer. From food and treats to toys and accessories, they seem to have everything a pet owner could need. The store was clean

Did not have a positive customer service experience from the staff at Global. Ended up going down the street to Neo Paws and had an amazing experience from a knowledgeable and extremely helpful owner who I will recommend to everyone I know.

Staff are always friendly and very helpful. They have a variety of products to choose from. I some times buy homeopet cat sinus plus drops when she needs it and they always have it in stock. Other pet stores don't always carry them.

The staff is pretty nice and the store is well kept. Would be better if there was more variety though. Also, the last few times I was there the snacks I usually get were out of stock or exactly one stock left so couldn't stock up.

Spacious store with high-quality brands. As a rabbit owner, I appreciate that it carries Oxbow hay and pellets, which can be hard to find in stores that just focus on dogs and cats. The staff is friendly and helpful as well.

Shop there because it is convenient. Most of the staff don't seem to take much interest in hearing my pet stories or that I am a frequent customer. Not very welcoming. Might go out of my way to another store.

There are a few other pet stores in the area but I always go to Global. The staff are always super helpful and friendly and give my dog a treat so she's as big a fan as I am. Always a pleasure to shop here.

Prices are a bit high. As a senior, I appreciate the senior discount offered every month. I sometimes try out other pet food stores but always go back to this one. My dogs get showered with treats too here.

Kind staff with great assortment of d treats and toys for dogs, but also the only spot in town that carried husky specific dog food Red Paws. Knowledgeable team there who also can provide sound advice.

The people are knowledgeable and passionate about the well being of your pet. A broad array of natural and healthy products are offered here. Be sure to greet the boss, Dusty, when you stop by.

Awesome Curbside Service!!!! I can tell the staff is really busy during this time but I always get great service and great advice from the staff I will always shop at this location Thank you!!!

I've been a regular shopper here for a few months now and have always had lovely experiences with the staff. I mainly shop here because of their excellent selection of high quality cat foods.

Friendly staff that were able too provide key recommendations that helped my cat's UTI. One of the few stores that I can find the particular brand of "Origins" cat food that my pet will have.

They have SO MUCH ATTITUDE! After spending $70, I asked if my dog could get a drink of water. They refused to offer ... "We don't do that"! I'm glad other options exist ... I won't be back.

People are friendly and helpful. Once I forgot something I paid for and when my wife went to pick it up the next day, they had a note from the previous staff with the contents in a bag.

Good selection, reasonable prices, friendly and knowledgeable staff. This is healthy food for your pets though, not that Friskies type stuff. Also pet meds and all kinds of accessories.

Couldnt find the order for a week. Then left a bunch of us waiting on the street to pick up pre-ordered orders while they serviced some drop in for 20 minutes. Incredibly poor service.

Grateful to the staff here and the price is right. I'll never go to small wonders again. The owner is a drunk sloppy mess of a woman.. Check the Facebook page if you do that believe me

Great store, very helpful staff. They have a lot of different high quality dog foods that you don't see in big chain pet stores like Acana and Orijen 2 foods my dog currently eats.

Worst customer service. Global per food headquarters take notice there are many ppl complaining about their customer service. The lady on the phone with accent is just obnoxious

Staff person with black rim glasses and a ng pony tail was Dudley and disrespectful. When said to her, Have a good day a good day she snicked back at me. I made a purchase.

This is a really great store, it's my local place for the best cat food, and the staff are always super friendly and helpful. I also love the store cat Dusty. He's so cute

New location with only street parking making getting large bags of dog food challenging..store by a fire hydrant and no parking on Danforth during rush hour traffic.

Great staff, great selection, great perks, great prices, great location. I believe that adds up to five stars. Thank you, and great job ladies. …

They were very helpful and affordable. This store was less confusing to browse and shop because they are not wall to wall of cat food. For me it was relaxing.

Really good store. Well supplied, including Canadian local food brands. Staff is not only genuinely kind but also very knowledgeable and ready to help

A little hard to find street parking, but store is well stocked for its size and staff are friendly. Lots of healthy and Canadian pet food options.

I like this store , friendly staff that will help you find what you need and very professional during the quarantine. I recommend this store.

Global pet food's it has it all or so I thought the staff and management sucks but they have just about everything i needed. Two thumbs up

They have a good selection, but customer service at front cash could be improved. I felt the cashier was rude and not friendly at all.

This global pet is great. They have parking in the back and the staff is super helpful. They also carry froms unlike most pet stores.

Great location, friendly staff. They carry my dog's food Carna4. It's close to my house, staff are friendly, prices are reasonable.

Was treated rudely during my visit today. Nobody should have to put up with rude and condescending customer "service" Won't be back

One of the worst and rudest customer experiences dealing with one of the representatives from the 133 Danforth Avenue location.

-Great selection of canned and dry foods for cats & dogs -Quick and friendly customer service -Easily accessible via TTC.

They didn't help me with the questions I asked, instead they told me the answer "I don't make the rules or laws".

Good pet store with a lot of selection and decent prices. Keep an eye out for the house Kittie and sleepy bulldog

Great staff. Both Garrett and Diane were very friendly and knowledgeable. Would recommend to anyone with pets.

Good prices on premium cat supplies. Sometimes a cute cat or puppy is hanging out in the shop. Helpful staff.

Friendly and helpful staff. Were very receptive to questions and very knowledgeable on product

Best pet store. High quality products, especially pet food. Wouldn't shop anywhere else.

Very informative and patient staff! A wide variety of stock in a very clean environment!

The staff are very nice and helpful. My family comes here to buy dog food and toys!

Amazing customer service and curb side pickup service during this pandemic. Thanks!

Great place for all your pets' needs. The staff is very knowledgable and helpful.

Lots of great toys and good selection of beds for any size of dogs or cats

Good range of products though the staff weren’t very attentive

Nice staff. Good variety of items for a small er scale store

These guys are the best. My favourite pet store in the city.

friendly efficient staff who know me and greet me by name

Always super helpful staff and always have what I need!

Great customer service. Product was easy to find.

Good selection of food and accessories for pets

Employees were extremely friendly and helpful.

It's conveniently located. It's well stocked !

Always clean, good products and great staff

Friendly safe, clean and they are helpful

No longer carry my dog's favourite food.

They are very rude about the whole thing

Customer service providers were amazing

Good assortment. Service is average.

Always helpful and friendly staff ☺️

awesome pet and human-friendly space

Great staff and tons of selection!!

Decent prices. Excellent staff help

Very friendly and helpful staff!

Always fast with friendly staff

They got stock in the basement!

Love this store so does my dog

Awesome people, great products

Great selection. Great advice.

Staff are always friendly here

Bad attitude of staff Arrogant

Helpful staff and good prices

Always has cat food in stock

For all your pet food needs!

Always friendly and helpful

Horrible costumer service.

Thanks for the martini.

I enjoyed it. ✌️ SaH

Friendly staff!

Good employees

Great product.

Lovely staff

Good store