This was the worst hotel to ever Grace San Antonio. It was not the hotel it was the staff. particularly this unprofessional Front Desk clerk they have there in evenings. I have never been treated with such hostility as he treated me. First of all let me warn you it is no offence to anyone's children, but a hotel is no place to allow your child to roam freely while you are on the clock. It's a hotel, why would management allow that, it's a liability, if you have a packed front desk and you are working alone who's watching your son, because I watched him run all over the place and I felted compelled to stay there to watch him, he is 5 years old at the most. You could not approach the gentleman in the evening. You can't miss him, he is, well the first person I have ever seen working at holiday in with home made tattoos, normally we cover them but he wanted to intimidate people. He's there by himself he has way too much authority and it has gotten to his head. One day I went in and gave him my room key and say if he could reset it please while I went to bathroom. He allowed me to go to the bathroom when he knew I needed a key to get in and when I came back he was smiling and said oh it slipped my mind. What the hell!!!!!! Well I put a 250 dollar cash deposit, he claimed I was smoking in my room and he proceeded to ask me to leave the property because he did not like my guest. He was serious. He wanted me off property and he was gonna keep my cash deposit. You know, there comes a time in your life when you are so angry, that you just walk away. There was no talking reason with him. I did not deserve that, I was humiliated I felt robbed and no one in management ever returned my calls. If you are thinking about staying here do not say you didn't know what you were walking into. It is not gonna change any time soon. Bullies are everywhere, even at the Holiday Inn.

The male front desk rep wasn’t friendly and he was trying to fight with my husband instead of doing his job and checking us in. I mean we didn’t even want to choose to stay in that particular hotel because of the ghetto area but we chose it anyway. First they charged his card before we even checked in and then tried to charge him another $50 for living less than 50 miles when we drove 5 hours here ? That’s weird because we travel frequently to Different IHG properties and have NEVER been treated this way. No hello when you walked in, no friendly service but instead wanted to “take this outside “ and HINTING to fight and not do his own job he was practically making like it was a problem for him to walk in to this place of business. The rep continued to threaten my husband and call the police and gave our license plate when we drove 5 hours to stay at this lousy hotel. NEVER AGAIN. Poor service and definitely not booking here again. There was a woman who worked for the hotel too , but also took a picture of our vehicle and witnessed the other rep being irrational. Idk it really is ghetto in this area but if you just did your job maybe it would’ve been smoother for both parties. Maybe this is a sign from God himself not to stay there because it is a high crime area and he’s shielding us from something serious. That guy needs customer service classes and a better attitude. IHG you need to do better with the customer service here this is unacceptable especially for the members who frequent the hotels I have never experienced such a bad service EVER.
Travel group
Family
Rooms: 1
Service: 1
Location: 1

Car next to mine broken into, also very rude manager. I was moved here from another Holiday Inn because that one over booked. I was told that my room would be comped for the hassle by the other hotel and to come to this one because my reservation has been moved to it. When I went to check in the front desk person said they knew I was coming and made it sound like this is a normal thing, just needed a credit card to put on file, but was going to bill the Holiday Inn at 5535 University. Well they charged my card for a higher rate than I have book at the other holiday inn. When I called and spoke to the manager she said that this property is owned by a different person than that one and that the other hotel doesnt pay for rooms at this hotel. I told her the front desk guy acted like this was a normal thing. If its not you should have your people tell customers when they check in so they dont feel like they were deceived, because if I knew that I wouldnt of stayed here. There was getting no where with her. In her eyes she was right and nothing could be said to get her to see any other way. I am surprised such a rude person got to a management position. I wouldnt stay here again if you paid me.

We arrived at 3:10pm on Feb19th,2023, The front desk guy didn't let us check in asking to wait an estimated 30 min..OK, after that 30 min he keeps saying room not ready yet or Dimond members check out late ....then I don't know when room being ready and things like that, it seems to us that won't end and my kids were very tired from long trip and over that he let us wait an extra hour that we think it was in purpose ,He was very disrespectful and unfriendly the way he answered our questions, if you asking guests to wait behind their check in time, you should be profesional , nice and don't act up. when we asked for his name he wanted us to leave...really , manager wasn't available so we ended up to let the police involve, the police asked us to leave for our safety and to call costumers service to report this incident. we had to cancel after all. it's not hard to be nice, especially if your job requires that.I'm asking manager to replay security cameras , review front desk attitudes and start an investigation.
Rooms: 1
Service: 1

Rooms smelled horrible, black mold in the AC units. This is my 3rd attempt to stay at this exact hotel over the course of 3 years. It is now black listed for my family, friends and all who ask. For reference, we are platinum elite members, travel alot and stay at many of the IHG hotels. This one is top 3 worst hotels we have stayed at. To top it off, the person at the desk when I complained didn't even argue the fact the hotel was bad or rooms smelly. Just refunded my card and gave me the mangers card to call. Which I am doing first thing tomorrow. DO NOT STAY AT THIS HOTEL.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 2
Location: 1
Rooms
Smelly, mold in AC and out dated... everything. The management is not taking care of this place
Safety
This hotel is located in a very bad part of town and is a major safety risk for anyone staying there. Several closed business next to the hotel.

Worst Holiday Inn Express I've ever stayed in arrive Saturday walked in through the back door trash on the side of the door next morning trash is still there I go in my room there's no towels dumpster outside has trash all around it looks so trashy Sunday morning go out to my vehicle my windows broke there was another vehicle that was broken into also so I go talk to the people in the front desk they tell me make a police report finally on Monday the manager called me cuz I told her I think I was charged too much for my room and someone broke into my truck she tells me that I got a discount that's why I was only charged $185.63 so I tell her that I'm going to write a bad review she tells me that I'm threatening them so I tell her again I told her like three times I'm going to write a bad review she told me that I threatened them three times and she hung up on my.
Travel group
Family
Service: 1
Location: 1

Convenient location to downtown (the Alamo, River Walk) and to Lackland with lots of places to eat close-by. Front desk service and breakfast was great. Housekeeping didn't come until almost 5p. Didn't understand why so late when we were gone most of the day, and we were back and resting when they showed up. No explanation as to why. Anyway, not awful but definitely room for improvement.
Travel group
Family
Rooms: 4
Service: 3
Location: 5
Rooms
Dated but updated at the same time. Newer fixtures, but it was showing some age. Maybe it just needs a touch of paint and some repairs. There was a pop and creak in the bathroom laminate tile, stuff on the bathroom ceiling, and a dip in the tub.
Food & drinks
No restaurant on site but lots of options within walking distance, but would advise against it due to the busy interstate traffic entering and exiting.
Hotel highlights
Great value

Checked into hotel. Went to room and noticed furniture missing. Tried to call front desk but phone not functioning. Went to front desk and asked for a comfortable chair but they told me the 'remodel' had left 'open' spaces in the room- this among other lame and pretty ridiculous excuses- just to not give me a chair to sit in. It took three days of asking and they finally said to just take one from the dining area. Not a comfortable chair, but better than working on the floor I suppose. This place kinda sucks. The staff is poorly trained and appears to have no training or knowledge of the building. Not sure whats going on but they need to step up their game. I gave two starts because at least the sheets and towels were clean, though the room smells musty. The breakfast was decent as well. Very sad since most Holiday Inns are really great. With a new staff and a deep clean this one might pass for a decent hotel.

They closed the water before notice they denied the entrance to the swimming pool under normal operation hours and when I ask if we can get a discount or something for the inconvenience and being an IGH member I thought it will look good on their side, but it went the opposite manager Thomas?? He told I didn't need to know his last name was rude about the problem that I have and assured me that the swimming pool and not having water in the hotel had anything to do with the stay he told me that's not the only thing you do in the hotel so he could not do anything and all this happened after he told my kids where the pool was so he made us go all the way to the pool and then it was closed so we came back to ask the guy at what time they opened and things escalated from there because he couldn't tell that before we went to the pool and after my kids where all existed.

I am a local resident in San Antonio, and needed a place to stay as our AC was not functioning. I reserved this location last minute and had no issues until I arrived at the hotel later that night. I was informed at check-in (not in email, or through IHG's website), that I was required to put down a $100 cash deposit as I was a local. This was not something I expected or needed after a long day dealing with a hot home. This is ridiculous as all hotels I have stayed at (even local ones) have always just authorized a deposit to my credit card. Sadly to say, IHG has allowed the owner/operator of this Holiday Inn Express to make it's own rules and inconvenience customers, which include frequent travelers of the brands under the IHG umbrella.
Travel group
Couple

I have traveled many places and stayed at many different hotels but the front desk clerk here is anything but professional. He was very rude and at one point tells me we can go outside but then once his manager came he tried to act nice but when I brought up how he had said we could go outside he suddenly decided he wanted to call the cops on me. I have never been treated like this at any location ever! My card was charged and I am on the line with IHG at the moment to get this situated being the clerk canceled my reservation. I strongly urge anyone seeking a hotel in San Antonio to avoid this place. Besides the horrible customer service I know the area to be filled with homeless people and thieves. Definitely not the place to go.

One of the better inexpensive hotels I have stayed at. Nice room, comfortable bed, great breakfast with lots of options. Keurig in the room. The shade on the window closes all the way. Lighting is good, plenty of good working outlets, bathroom is nice, hot water, good water pressure, standard speed wifi for this type of hotel (6-10mb). The only downside was that we stayed on the 3rd floor and there was a damp/musty smell. Not overwhelming, but enough to be noticeable. This would not deter me from staying here again though.
Trip type
Business
Travel group
Couple
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great value

Buen lugar, lastima del servicio de limpieza, se tiene que estar pidiendo lo hagan y se molestan, hacen la limpieza a medias o muy mal, desde que llegamos había pelos en la alfombra y baño, manchas en toda la alfombra, el pido del baño super sucio, los muebles con manchas que les tuve que pasar un trapo.. El encargado de limpieza es grosero, poco tacto y de malas, pedí pañuelos desechables y me dijo molesto que se le acabaron, los pasillos de habitaciones sucios, al igual el elevador,,, lastima de hotel
Trip type
Vacation
Rooms: 3
Service: 1
Location: 4
Rooms
Sucias
Noteworthy details
Mala atención del área de limpieza

Todo iba perfecto en nuestra primera noche hasta que por la mañana nos subimos a nuestra troca y resulta que nos robaron el Catalizador, a lo cual pedi hablar con la manager y solo me dijo que hablara a la policia para hacer el reporte, entiendo que no es responsabilidad del hotel, pero seguramente no soy el unico que ha tenido problemas con algo de su patrimonio dentro de su estacionamiento donde se supo e es una Propiedad privada, tal vez algo de Camaras de seguridad que ahuyenten el vandalismo, desafortunadamente eso ya nos Arruino las Vacaciones en entusiasmo y obvio con los Mas de $1500 dolares que cuesta la Parte que nos robaron,

¡PÉSIMO SERVICIO! DISCRIMINAN A LOS MEXICANOS ¡PÉSIMA ATENCIÓN! Teníamos una reservación de cinco días desde hace una semana, la cuál ya había sido confirmada por el hotel y se había realizado el pago correspondiente al momento de la reservación. Cuando llegamos al hotel nos comentan que nuestra reserva estaba cancelada (lo cuál nunca hicimos) y que ya NO TENÍAN HABITACIONES disponibles. Nosotros nunca cancelamos la reservación y en ningún momento se hizo un rembolso. Aún y cuando nos dijeron que NO había habitaciones llegaron personas al momento a alojarse. Nunca nos pasaron con gerente.

Got here at 12. The lady wouldn’t let me use the reservation my uncle set up EVEN THOUGH my uncle and I both called to make sure it was fine for him to get the room for me. I showed her the receipt for the room and texts behind us and she said “you’re gonna have to figure that out tomorrow not right now. So I said whatever I wanna sleep. Bought a room and she locked the front door behind me and told me to go use the back door even though all she had to do was open the door one more time.The lady who works nights is rude and lazy and unwilling to help you get anything done.

The room was nice and clean in fact everything was. Free breakfast in the morning, nothing fancy but many choices. The floor we stayed on was unaconditioned, which was odd. Our AC did work in the room after it cooled off it was fine. Beds were comfortable, but the pillows were not , leaving me with a stiff neck after two nights. Another odd thing was there was light coming from underneath the tub that could be seen when lights were off. Pool was good as long as you didn't mind stepping on chlorine tablets. This was not a bad place. It just had its flaws
Rooms: 4

Worst place ever,they just don't care,water pipe busted,in the middle of the night,ran All night, door to the room was just ridiculous,it had a gap that left the light to the hallway shine in all night.I let them know that I didn't get any rest,and they said oh well,they don't care!
Trip type
Business
Travel group
Family
Rooms: 1
Service: 1
Location: 5
Rooms
Smell like mold,toilet wouldn't flush,doors were installed by someone from craigslist,rude manager,water pipe leak.Not comfortable at all,worst holiday inn Express ever .

We had a very bad experience at this hotel. They messed up our reservation and would not take any responsibility for it. The staff was very unhelpful and did not seem to care about the situation. The manager, a David Tomak, has not responded to not even one of my calls or messages to discuss the matter. Do not go there because if they make a mistake or something goes wrong, they would do nothing to correct it. It's a very basic, standard, aged place anyway.
Rooms: 1
Service: 1
Location: 1

The bathroom fan has a vengeance call that would wake up anyone sleeping. The elevator broke, and we were staying on the 4th floor.nice touch. The front desk double charged me, and it has been 4 days, and i haven't received a credit yet. Hopefully, by tomorrow or I am disputing with my bank. It was ridiculous and ruined my 2 days off, so we left early on Saturday night. Not coming back.
Trip type
Vacation
Travel group
Family
Rooms: 2
Service: 1
Location: 3

Room was nice and clean. A/C worked great. Check in took less than 5 minutes. I didn't go to the breakfast so can't tell you about that. Parking is free and it's fenced in. The location is a bit "iffy", I'd recommend carrying in the area. There's a gas station less than 100 feet away so perfect for snacks and such. Overall pretty nice place and I would stay again, you usually can't go wrong with a Holiday Inn.
Travel group
Couple
Rooms: 4
Service: 5
Location: 3

We visited for the weekend, The staff is attentive; When we checked in our room was not yet ready and they did everything possible to assign us another at the same time, the room was good and we were able to rest. Although the free breakfast is basic, we consider it a good option. The kitchen staff for breakfast are very attentive and always available. there is only one washer and one dryer on the second floor; maybe they could put extra dryers for guests

I had to put my address to book the hotel and spent all of my accumulated points to do so. When i arrived i was turned away unless i had on hand $250 cash that i would get back at the end of my stay because I live within 50 miles of the hotel. This meant I lost nearly 40000 Holiday in points and did not get to stay at the hotel and was given no notice of this cash deposit when i input my address during booking.
Travel group
Solo
Location: 1

Buen lugar para pasar un par de noches en san Antonio. El único detalle es el tema de mantenimiento, ya qué el frigobar hace mucho ruido en la noche y la cafetera no funciona. Por lo demás, las camas muy cómodas y limpias.
Trip type
Vacation
Travel group
Friends
Rooms: 3
Service: 4
Location: 3
Rooms
Le falta un poco de mantenimiento al frigobar y a la cafetera.
Hotel highlights
Great value

I want to thank the front desk staff for there great professionalism. We stayed at this hotel due to our son’s military graduation and the experience at this hotel was great. I asked for extra blankets, towels and soap without hesitation it was given to us. Thank you for making our stay comfortable and convenient. I will definitely book here again.
Travel group
Family
Rooms: 5
Service: 5
Location: 4

We never got our bed sheets or room cleaned for the whole two weeks that we were there it was even hard to get towels and coffee in the room they blamed it on covid but they still charge the regular rate without the benefits I really don't think it's fair I wasted almost a thousand two hundred dollars 1200.00 for bad service but I needed to stay there to be closer to the hospital where my wife had heart surgery.

Rooms were okay, but there was a lot white stuff falling out of the light fixture above the shower, it seemed like there was an animal living there.. ‍♀️ they were doing construction during my stay, my first two days we had no water. Breakfast was good!
Trip type
Business
Travel group
Family
Rooms: 3
Service: 2
Location: 3
Hotel highlights
Kid-friendly

It's great for one night but not anything more. The microwave didn't work, the coffee maker was extremely dirty, and a/c would cut in and out (no, not any auto setting). Breakfast was good just a wait since they ran out of food at 7:30am .
Trip type
Vacation
Travel group
Family
Rooms: 2
Service: 3
Location: 3
Hotel highlights
Kid-friendly, Great value

Put us in a room with old mattress felt like rock's. Told us all the mattresses were new really. No hand soap. No ice bucket. Overall this hotel felt like it was a old Super 8 should not be a Holiday In Express do not meet the standards. Did not feel safe once one way in and one way out homeless people hanging around.
Trip type
Vacation
Rooms: 2
Service: 1
Location: 2

The care from front desk is minimal when asked for assistance/help with matters. For a hefty price on this hotel it was included there would be a gym to my knowledge. It seems that the gym has no weights, it's small, has elipticals, and a bench but no weights like shown on pictures. Not sure if it's supposed to have no weights but this is misinformation on their website.
Service: 1

The front desk employee is very rude. He was rolling his eyes every time we asked him when the room is going to be ready since we had to wait because it’s not cleaned yet. We waited more than an hour and everytime we said something he would say are you calling me a liar? He was bragging about the diamond guests and his iPhone 14. They should hire professional people not ones with issues.

They did not clean our room today? Really? Or when make bed etc? Is this property owner by Motel 6? We left for a few hours at 11:45 a.m. and told front desk to please get our room cleaned while we were out so we got back 4 hours later and nothing was done...not impressed one bit... And I have reached out to the GM twice and still haven't gotten a return phone call about this rip off.

Great service rooms were in excellent condition had a great experience thank you
Trip type
Business
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Clean rooms great stay
Safety
Very well lit outside and inside
Food & drinks
Full breakfast was great
Hotel highlights
Luxury, Great view, Quiet, Great value

Chains on back gate, one way in and one way out. Breakfast was good. Customer service at check needs improvement especially with a quadriplegic.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 2
Location: 4
Rooms
Need upgrade , no stoper for the bathtub.
Hotel highlights
Quiet, Great value

Unprofessional front desk service, asked us to wait, for room to be ready and I was checking in-early (around 4:30PM). After a brief discussion probably 30 seconds, room was available/ he decided to find me alternative. Not sure what changed in those 30 seconds.
Travel group
Couple
Rooms: 4
Service: 1
Location: 1

My husband and I travel a lot for work and always stay at Holiday Inn Express and I wasn’t satisfied with this hotel at all. The toilet ran all night until I lifted the latch, the door doesn’t close all the way, the breakfast sucked. I was highly disappointed.
Travel group
Family
Rooms: 2
Service: 4
Location: 3

Above average for a holiday inn... Was happy to have a bathtub room (disabled reasons), in room coffee is always nice to have. Clean, comfy, affordable....what more can you ask for really?
Trip type
Business
Travel group
Couple
Rooms: 4
Service: 3
Location: 4
Hotel highlights
Quiet, Great value

The hallway outside my room was very loud. Doors slammed shut about every 15 minutes all night long. I managed to get 1 hour of sleep the entire night. The hotel is old and smells old. Won't stay there again.
Travel group
Family
Rooms: 3
Service: 3
Location: 4
Noteworthy details
Loud. Old.

I was woken up by the receptionist in the middle of the night because they made a mistake when they checked me in. The following weeks they double charged me several times and denied it. Personal seems incompetend Never again I don't recommend
Travel group
Family
Rooms: 1
Service: 1
Location: 1

Breakfast was a mess Bacon wasn't even fully cooked Need some love in that area.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 3
Location: 3
Food & drinks
Breakfast was a mess Bacon wasn't even fully cooked Need some love in that area.
Hotel highlights
Great value

We stayed at this place and it was great. Clean room and great breakfast in the morning, and the price was more reasonable compared to the places around town.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Quiet, Kid-friendly, Great value

My room was clean but the AC was not working. Front desk took care of it and moved me. Other than that it was a nice and clean place to stay the night. I would go back.
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Rooms
Good size and clean
Hotel highlights
Great value

I was very disappointed with the staff ,they had been racial profiling me since I walked in ,just because the way I look ,an never been to jail a day in my life,an they made me pay a 300$ deposit, they really hurt my feelings
Travel group
Family
Rooms: 4
Service: 1
Location: 4

Great hotel and the young male working night shift was very polite and helpful. I love that they had big sized Dove brand products in the bathroom.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Everything was so perfect, rooms were big, and clean. breakfast was so many varieties and friendly staff and very good price! Thank you
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Great value

Refused the room that was fully paid for. Guy at the front counter was not helpful and said policy leaving me out in the street for the night. If this is a holiday inn then the company has really gone downhill.
Trip type
Vacation
Rooms: 1
Service: 1
Location: 2

Worst hotel I have ever stayed with stuffing. General manager and stuff not pleasant to deal with. Will never stay here and I would recommend anyone else not to stay. There is no warm water!!! Either
Trip type
Business
Rooms: 1
Service: 1
Location: 1

FRONT DESK GUY IS STEALING CREDIT CARD INFORMATION! Be aware when staying here if the thieves that work at this location! THE MEXICAN GUY WITH TATTOOS ON HIS ARMS IS THE GUY STEALING CREDIT CARD INFORMATION AND THE MANAGEMENT AT THIS LOCATION IS APPARENTLY IN IN IT AS WELL.

What else could ho wrong. TV cable was broken off from TV, missing room furniture, room key card that did not work . . .
Trip type
Business
Travel group
Couple
Rooms: 1
Service: 3
Location: 4
Rooms
Not ready for guests.

Nice and clean
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Clean nice and fresh
Walkability
Bus stop near food near
Hotel highlights
Kid-friendly, Great value

exactly as I expected it. Everything was ready when I walked in to register at 930 pm. Fast check-in
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Worst experience ever! The room was dirty when we got there and even when we got a different room not much had changed. The staff were amazing let that be known. Will definitely be paying a little extra to not next time to avoid this spot.

So dirty!!!! NO housekeeping wasn’t aware till after I paid, bed felt sticky, and wet! RUDE front desk, elevator floor DISGUSTING! Will be contacting corporate!
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1

Off the highway. I didn't emply services however kitchen lady was nice in the morning. Room was damp and muggy.
Trip type
Vacation
Travel group
Family
Rooms: 3
Location: 5
Hotel highlights
Kid-friendly

Recently I stayed in this hotel. The room score was 7.5/10, and the breakfast 5/10.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Great value

Wish the breakfast was like the others, offering both turkey and pork sausages. Pancakes are always welcome!
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view

Nice rooms, but the beds are a bit hard. The tvs are way too small.
Trip type
Business
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Quiet

Very poor service. People were not very friendly. Worst Hidalgo Inn Express I have ever stayed in.
Trip type
Business
Travel group
Solo
Rooms: 3
Service: 2
Location: 4

Rooms are dirty and need fixing Breakfast was very poor no wafels or much to choose
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 1
Location: 5

the worse hotel experience. Hotel staff are the worst. Room not clean. I had to call a few times to have them email me a receipt. Super unfriendly place and definitely do not recommend it.

The young man at the service desk was very polite, friendly, and provided great service. Rooms were clean and ready at check in
Rooms: 5
Service: 5
Location: 5

It is a good hotel and the best thing is that it is close to Six Flags. :)
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 4

Good service and very propper
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value, High-tech

El lugar es agradable pero por lo pronto no esperen el mismo servicio prepandemia. Entiendo que no hay personal así que prepárense para mantener limpio el cuarto ustedes mismos.

Small TV is only an issue, and the location is okay, but the highway is noisy. Excellent service!
Trip type
Business
Rooms: 4
Service: 5
Location: 4

House keeping came in and. Cleaned up
Trip type
Business
Travel group
Couple
Rooms: 3
Service: 2
Location: 5
Hotel highlights
Quiet

Comfortable beds, clean rooms.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

I don't know if it's because the holiday but the hotel was dirty.The breakfast area and my room were clean but everything else was dirty. The atendents were very polite.

Friendly staff but in a loud location. You will hear every muffler and ambulance. Close to the highway and convenient for getting around but the trade off is the noise.

Room made noises at night
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 3
Location: 5
Hotel highlights
Kid-friendly

Call ahead to make sure your room is ready mine was not had to wait an extra 2 hours other than that it was great.
Rooms: 4
Service: 3
Location: 4

Not a terrible place, but definitely showing its age. Staff were amazingly helpful when we had to switch rooms.
Rooms: 2
Service: 5
Location: 2

Came for a family weekend , stayed in this hotel bad breakfast service ..they did not have water nothing to drink only coffee and hot water...not staying here again

Smells of mildew. No room service due to being short staffed. Rooms were not clean.
Trip type
Business
Rooms: 1
Service: 1
Location: 1

Been staying here for years!!! Enjoying my stay!!!
Trip type
Business
Travel group
Family
Rooms: 3
Service: 3
Location: 3

Booked room on Thursday got to the hotel from out of town on Saturday. The lady on front was rude and canceled our booking room because she was full.

Thomas was wonderful help!! Food was good and the staff was great!!!
Travel group
Solo
Rooms: 5
Service: 5
Location: 5

They have improved their service !
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 4

Clean and great breakfast
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5

El lugar está bien, el desayuno lo mejor para disfrutar una mañana en familia.
Rooms: 4
Service: 4
Location: 4

A man tried sleeping in my car and stealing my backpack in the parking lot.
Rooms: 5
Service: 5
Location: 1

There was pee stains on the second bed. I spoke with a couple employees and no one has gotten back with me yet to discuss.

Tenían hormigas en el área de desayuno de ahí en fuera todo bien
Rooms: 5
Service: 5
Location: 5

We had a wonderful stay at the Holiday Inn Express. I am only giving four stars because there were ants in the room.

Clean rooms
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 5

I would have gave it 5 stars but they were remodeling and had no hot breakfast. Other than that i enjoyed my stay.

Excelente hotel muy limpio y agradable❤️excelente servicio
Rooms: 5
Service: 5
Location: 5

Very bad bad bad experience, bad front office and bad customer service not clean, houston don’t advise at all

It was clean
Trip type
Vacation
Travel group
Couple
Hotel highlights
Great value

Excelente lugar donde poder hospedarse lo s cuartos en buenas condiciones y cómodos para descansar

The staff was courteous, very helpful and kind. The room was very clean, and comfortable.

My vehicle got broken into and they have one working cameras.
Trip type
Vacation

It was a good experience, clean room and good breakfast. Defitevely recommended.

Three vehicles were stolen from the Hotel parking lot. Staff was unaware.

Great place to stay!
Rooms: 5
Service: 5
Location: 5

Muy buen hotel
Rooms: 5
Service: 5
Location: 5

The room was very nice and bed and chairs were very comfortable.

Very good customer service . Very clean and great operation here

It was nice clean and comfortable. The breakfast was good.

They are kind and sweet place and treat you like a king