I would caution anyone booking any "extras" with intrepid including excursions and items to loan, read the fine print. I am going to Turkey and Africa, booked the hot air balloon tours on both tours. I am 6 weeks away from the Turkey Balloon flight and am unable to cancel without penalty. The suppliers website states I have 48 hrs to cancel. There are many safe tour operators in Turkey for less $$ with 24/48 hour cancellation policies when you book personally. I have also been informed by others that have travelled with Intrepid to Turkey it is easy to book when you are there. The Serengeti balloon flight supplier website states 14 days prior to flight to cancel. This concurs with the Intrepid's cancellation policy. I was informed the Serengeti is an exception?? I was informed by intrepid I had 2 weeks prior to the flight to cancel. So, I caution you to ask about each excursion booking cancellation policy as the majority of excursions follow the same cancellation policy as the trip purchased. This is not explained by intrepid staff when the excursions are booked nor is it on the invoice. When looking for information on the excursions, the Intrepid staff referred me to the suppliers website and/or took a number of days to receive a response, which at times did not fulfill what I had requested. I have spoken with a supervisor in Toronto, was referred to section 7?? of the cancellation policy. Read it carefully and assume the cancellation policy applies to everything you have booked and paid with intrepid, especially any extras and excursions. I asked if I could change my deluxe Turkey Balloon ride to the regular priced flight, I was informed there would be a cost to cancel and rebook. Keep in mind, today is Aug 20/23 and the balloon flight is Sept 30/23, supplier has a 48hr cancellation policy listed on their website if you had booked directly through them! I have been dealing with this issue via email and online chat. Another thing to consider, which was not brought up by intrepid when I booked, there is a weight restriction on some balloon flights... so if you are over the weight limit you may not be able to fly anyway. I have been to Morocco with Intrepid last year, I did not book any excursions through intrepid (thank goodness) The balloon flights are expensive and can be booked online yourself. The majority of online excursion bookings have a 24/48 hr cancellation. If you google any type of excursion, many will come up, read reviews, see cancellation policies. I had no issues booking excursions with the Morocco tour leader on the ground the day before when I was in Morocco. I wish I had done the same here, now if I cannot go Intrepid keeps my money, whereas if I had booked it myself, the suppliers cancellation policy would apply and not Intrepids 57+ days cancellation/change policy. After dealing with this, I feel,that as there are a number of companies in Goreme, Turkey for balloon rides is why the supplier and Intrepid have this cancellation policy... there are many others that offer similiar for less. Unfortunately I found this out AFTER I paid for the excursions in full. They wanted the balloon flight money right away, even before the trip was paid for so they could confirm it. I now realize I could have done this myself. If you print out the daily itinerary, you can determine which date you will be where. This way you can search yourself what tours are available in those areas and book them yourself for your free time or perhaps you do not wish to participate in the intrepid tour that day, another appeals to you more. I will be doing this with any future tour I take. Lesson learned, hoping this helps anyone else to cover all your bases, ask the questions before making payment to any tour company. At the end of the day.... enjoy and have fun!

I was given the following details to write a review of my experience at Intrepid: Leader's name: Said Baadoud Trip Name: Morocco Uncovered Departure Date :17/03/23 Unfortunately I could not get to the leader section as I was thrown back to the start of the questionnaire when I clicked on continue. My high priority is to sing the praises of my tour leader Said Baadoud. I hope it will be taken into account even with this different source. I have severe vertigo issues that could have not only impeded my enjoyment of the tour but those of the other members as well. Said went out of his way to support me while keeping the needs of all in account. Thanks to his adaptation the rest of the group understood and helped me throughout the trip. Said always had information to share about Morocco's past and her future as we drove from city to location both rural and urban. I know a lot about this part of the world but Said always gave a new angle or detail. Said has a beautiful voice that we heard clearly in every situation. I never wanted to follow a flag or umbrella as part of a group as that is quite a stereotype but in his case that was not required. Said was always within site without keeping the group from exploring on our own. Said was great about asking the group what they would prefer versus sticking to a rigid schedule. This helped us bond with each other, with him and with our excellent driver Mustafa. My mother has car sickness but with Mustafas' driving she was even able to read in the van from time to time. When I recommend Intrepid to friends it will always be with the understanding that they need to request Said Baadoud or one of his caliber. Best regards, Courtney Shropshire

We booked with Intrepid to Patagonia W-Trekking. We then received a travel tips saying 4-wheel luggage is good for the trip. This is a very bad advice as we need to board the catamaran and we must carry our own luggage. It is down right dangerous to walk the narrow plank with 15 kg luggage. Even the ship operator was cursing the luggage. Neither was it mentioned that we must carry our own luggage everywhere we go, including the half-mile walk from Puerto Natales bus station to the lodge, and 500 meter walk from the dock to bus drop-off on gavel/mud road. Not fun at all. Backpacks should had been recommended. The information also said ground mattress is provided, but it failed to mention we had to carry them from camp to camp, on top of our own stuff. 9 out of 12 people in our group got food poisoning on the third day and there is no medical assistance at the camp ground, neither there was any with Intrepid. The lunch provided by Intrepid is of poor quality: everyday is ham and cheese with avocado, no variation. And the sandwiches were carried in local guide backpack for 4 hours in the sun and body temperature. Some of us opted out the lunch altogether. Only salvation was that our group lead Carla who made her best effort to make the trip a little more enjoyable. The hostel used by Intrepid are best described as adequate. In one of the hostels, some member got bedbug bites. Not good. Overall: Intrepid booked hostel, bus ticket, internal flights, reserved the tents at Torres Del Paine camp ground and 2 trips on private van. Everything else is DIY. The service level is below expectation. I do not recommended Intrepid for Patagonia Trekking.

This was my second trip with Intrepid, and one that will always hold a special place in my heart. Last year I was diagnosed with breast cancer, and upon my "cancerversary" where I learned that I was in complete remission, I decided to celebrate by treating myself to this trip of Eastern Europe. I was concerned for my stamina, that I wouldn't be able to keep up with the others. Vojin not only looked out for me in simple ways (like carrying my suitcase up flights of stairs or helping me on and off trains) but also by not treating me any differently than he did the other guests. I can't thank him enough for making me feel like a normal human again. I was able to climb to the top of anything Vojin could suggest to me: church spires, clock towers, and castles on tops of mountains. He helped me feel invincible again, the way I felt before my diagnosis. That feeling is priceless. He also got to know me well enough to suggest I might enjoy visiting a cat cafe in Budapest, something that wasn't on the tour menu but turned out to be one of my fave experiences. Intrepid makes it so easy for solo travelers to retain their independent spirit of exploration while providing them with the mundane safety net of having all the transportation, accommodations, and basic city tours already figured out. It's a great balance, and super great use of one's time and financial resources. I'm a big fan of the win-win, and I can't wait to get out exploring with Intrepid again in the near future. Hats off to you!

We recently completed Intrepid Vietnam and Cambodia Premium In-depth tour. The tour is split between the two countries and you will have a different tour leader and may have different members of your tour group. We have never been on a group tour before let alone in Asia. I can say that Intrepid hit a home run all around! We started in Phnom Pen for a couple days and then Siem Reap for three days taking in Angkor Wat. Our tour leader Pheat was great. He was very experienced and knowledgeable and could answer all of our questions and solve any problems. Accommodations were excellent and as described in their literature. The Vietnam Premium In-depth started with a flight from Cambodia to Saigon. Airport pickup and hotel transport was seamless. We met our tour guide Doan who was amazing. Extremely knowledgeable and very thorough. She led us all through the country including three domestic flights. It was like having our own personal concierge as well as tour guide! The tour was as described exactly. Accommodations were good as described in there information. We can’t say enough good things about Doan and Intrepid. Wish we had more time!

I booked 2 trips over christmas holidays, one to Machu Pichu and Galapolas. I bought the hype that these places are high demand so better make sure that I get a booking. What a mistake! You get mediocre services and places to stay. While the former was good, the latter felt like a rip off as cuts were constantly made increase the profits from providers. Eg a lack of hot water, instant cheap coffee, skimping here and there, too much free time so you have to buy the extras. Even though intrepid states it consciously books and hires locally, this is to preserve their profit margins rather than an ethical concern. If i would have booked locally, which i usually do, i would have paid a third of the price. What a mistake to book from them. The group was interesting and we made the most of it, but most constantly complained and had the feeling we were being ripped off, leavinga bad taste.

Took the 9-day Intrepid trip from Dubrovnik to Belgrade and absolutely loved it-- we got to see beautiful scenery, meet congenial locals, learn about the diverse cultures and complicated history, and eat delicious regional food. Our tour leader Pavle was superb in every way: warm, friendly, knowledgeable, approachable, funny, smart, organized, and caring. He seemed to have unlimited energy himself, but tailored the activity options to fit the tour participants' energy levels. A cooking class and dinner at a private home in Sarajevo was truly memorable, not just for the excellent food and hospitality, but also for the hosts' captivating/harrowing/inspiring stories of their lives in Bosnia during the homeland wars of the 1990s. Not just a tour, but rather a life-changing experience.

My first group travel and my expectations were exceeded! Did the Berlin to Italy trip and our tour guide (Vanessa B) was exceptional! Her care of the travelers in her group allowed everyone to know she had our best interest at heart and ensured we were safe, well fed and didn’t miss any of the beauty this tour gave! She shared the best and encouraged us to consider doing activities we hadn’t really thought….which ended up being some of my moms or able moments! While the trip was fabulous, Vanessa I know what the one behind that outcome! Wont hesitate to go again, even If my guide is a different one. Another comment, intrepid was always available for all my many questions as I made this reservation and help me feel comfortable with going afar, as a single person!

We recently completed Intrepid Premium India Trip, and had mostly a wonderful experience. We knew the pace would be high and that's something you buy into in order to experience so many places and sights. We had a fabulous tour guide, knowledgeable and friendly, who told us many stories. A great bunch of people who all got on well, so lots of fun. Not everything was Premium though and the hotels in 3 destinations were sadly below standard. On return I've dealt with the Intrepid Customer Care team, who listened to my feedback, and I feel have genuinely taken remedial action to address these concerns for future travellers. Thank you Intrepid for your follow up with me, i feel that your service recovery was timely and constructive.

I’ve just completed my 10th trip with Intrepid and I’m already starting to think about what trip I might take next. Over the 15 years that I have been traveling with Intrepid I have never had a negative trip. Each and every time I have had wonderful, friendly, and knowledgeable guides who go out of their way to help people connect with one another, and have an interesting and friendly time together on the trip. The itineraries are always interesting, and the time that one can roam around on one’s own are equally fun and supported by suggestions and help from the guides. To me, Intrepid tours offer the exact right mixture of adventure and safety. I really have no interest in ever traveling with another company.

After three trips with this company that weren’t the best this last one takes the cake, the leader was heavily drinking, super unprofessional she wasn’t including me in any of the additional activities then I told her I was upset and that I didn’t feel she was professional she freaked out on me and didn’t invite me to the nights activities again. Then she had her manager call me screaming and yelling at me threatening me and insulting me, When I got upset they tried to have me put in the hospital against my own will and they were going to kick me off the trip and leave me behind in a foreign country in a hospital no one speak English. Absolute worse experience ever.

My husband and I have thoroughly enjoyed the two Intrepid tours (cycling tour from Vienna to Budapest and 2-week tour of Scandinavia) we’ve been on this summer and definitely plan on signing up to more. We particularly loved the cycling tour. Tony and Fred (our cycling tour leaders) and Aino on the Scandinavia tour were fantastic. We loved the fact that all the logistics were taken care of, but we had the freedom to choose our activities. We also loved taking mostly public transport on the Scandinavia tour. Intrepid were also very good at resolving a fee issue that cropped up at the end of the Scandinavia tour and dealt with it efficiently and quickly.

Our extensive travel has always been primarily independent. However, had we done this trip with just a driver and guide, we would not have fully benefited from so many memorable experiences. Our 18 day Premium Morocco trip met or exceeded all expectations. The tour leader, Mohamed El Bahri was outstanding ... knowledgeable, passionate, professional, personable ... and all local guides were excellent. We learned so much about Morocco's history, architecture, culture and cuisine... each day brought new discoveries. Intrepid is obviously a company that truly cares about, strives for, and achieves superior client satisfaction.

First of all we have the highest level of recommendation for taking an Intrepid Tour. We just returned from the Best of Spain tour. One of the best parts of that tour is the amount of free time we had to do independent exploration and choosing our meals. We also took a side trip on our own to Tangier, which was wonderful ~ we highly recommend going. Besides the itinerary and included activities ~ we have the the utmost respect and recommendations for Intrepid’s Customer Care team. The team and in particular Jacky made sure we were fully satisfied with the tour.

Intrepid is a solid travel tour provider with excellent customer service. I have traveled with them on several occasions and always had a very positive experience. In particular, I recently had an issue with some confusion about an extra charge at one of the hotels and Hannah on the Customer Care Team at Intrepid sorted it out for me and Intrepid ended up covering the disputed charge. It is this extra level of customer service that makes Intrepid a top notch tour provider along with great tour leaders and fun itineraries.

We had a fabulous time on the Intrepid Premium Egypt tour February 18 to March 4, 2023. Everything went smoothly from our arrival to our departure. All of the internal travel was well organized. Intrepid Travel had a wonderful itinerary. Our guide Noha El Masry was exceptional. Her passion, enthusiasm and knowledge about Egypt (past and present) was amazing. We have been on numerous tours and Noha is the best tour guide we have ever had!! Thank you Noah and Intrepid Travel for providing such an amazing visit to Egypt!

I went on the Okavango and Beyond trip a couple of weeks ago and it was truly amazing. The game drives and bush walks get you very close to an array of animals including elephants, giraffes, zebras, hippos and rhinos. Living for two days on the delta was the highlight of the trip; it's rare that you have a chance to live so simply and close to nature. The guides were meticulous in planning and executing trip details and meals were excellent. I will be using Intrepid for my next adventurous trip in a couple of years.

I just completed my third trip with Intrepid Travel and as I have come to expect, it was an marvelous experience. Most recently I completed the Georgia Adventure tour where we had a very capable, informative and personable tour guide. The hiking in the mountains was the highlight of this trip. In the mountains we stayed in lovely places, ate well and had an excellent local guide who was extremely knowledgeable and safety minded. I would highly recommend this tour company, and this tour, to anyone.

I traveled with Intrepid to Morocco for 3 weeks in 2018. The style of travel is perfect for me, with many authentic local and cultural experiences, that I would not be able to do if traveling on my own (such as village homestays, or being the only tourists at the small local bathhouse). The group atmosphere is great to meet like minded travel companions and is welcoming to solo travelers and people traveling together. I have many more trips with them in mind for when we can travel again.

Absolutely loved Cambodia, despite the heat & humidity! Travelled with an interesting, adventurous & easy-going group of women. We ate well, were blessed by a monk, went to Phare Circus (acrobats, not animals) in Siem Riep. This provided a nice balance to S-21 & the Killing Fields. Our Tour Leader Dino was exceptional: well-organized & kind, knowledgeable and a great communicator. We loved his dad jokes & sense of fashion. Who else wears Crocs with an official government uniform?

I just finished an absolutely amazing cycling trip in Croatia with Intrepid Travel. The route was fabulous, the stops were perfect, the guide was amazing in all ways: knowledgable, helpful, detail oriented, caring, kind, smart, proactive. This was my first trip with Intrepid, so I was nervous about it all: the route, the people in the group, the guide. But it was needless worry as it all gelled magically! Thank you Intrepid. I can't wait to do another trip with you!

Completed Vietnam and Cambodia trip and plan to do four more in the new year (Sri Lanka, Japan, Central Asia and Central Europe)! I guess I spoke in haste. They are now penalizing me by withholding 15% of $1900 of three pre-paid trips that were cancelled due to COVID-19. I feel this is financially heavy-handed and have suggested that they withhold 5% or $500 of the $12,500 I paid in November 2019. We have been back and forthing since March 2020 - wish me luck.

This was my first tour ever with Intrepid & I hadn't researched any tours prior to booking this. One of the reasons I chose Intrepid was because of the reviews. So I want to give something back. It was SO GOOD. Our guide was the best. Professional & went above & beyond for us. & you could tell she thoroughly enjoying doing it. Jura - our guide was incredible. The accommodation was far better than I expected. Everything was far better than I expected

My son went on a tour with them over Christmas they gave him wrong info and sent him to the wrong place they did nothing for him they refused to right any wrongs and don’t even call as they promise and they left him stranded sitting on the street no place to go dead phone and his credit card got flagged and they were happy to see him homeless in a foreign country, they told him to go to a hotel then refused him there even. Super unprofessional

After numerous trips over many years, I recently had cause to contact Intrepid's Customer Care Team. Although the issue I experienced was unable to be rectified, I do appreciate the efficiency of Jacky, my Customer Care Team contact. I was also pleased to know that the concerns I raised were being taken seriously. This experience has not detracted from any plans I have regarding future travel with Intrepid.

We went to Cuba as part of the "Hola Cuba" program for US Citizens. What an incredible experience. The itinerary was well-organized, and included many unique experiences that emphasized local arts, culture, and cuisine. Our guide, Wilmar, was one of the best tour guides I've ever gotten to know -- he was genuinely caring, engaging, extremely knowledgeable, and a great communicator.

I placed one pre-night hotel in March 2022 for the Premium Turkey in Depth (May). Not until five weeks later, Intrepid told me that the room I booked was unavailable. Intrepid should advise me earlier, shouldn't it? And it took eight weeks to get a refund. Fortunately, I got a room from Expedia instantly! Expedia has rooms, but Intrepid has no room for their travellers!

We had an amazing trip throughout the Northern Territory - beautiful scenery and a great group of travellers. There were a few hiccups along the way and post-trip Michelle from Customer Care has handled them brilliantly. She kept in touch and provided very honest, detailed an apologetic responses. Thank you Michelle and Intrepid for being so wonderful :)

My customer care person ,Jackie ,was helpful but it took along time to get a refund of the sustainability fee I had paid for my trip to Bhutan. I received an apology for all the communication errors involved in my booking but I wouldn't have got my refund if I haven't emailed and used Chat several times. Probably wont use Intrepid again because of this.

The Intrepid Balkan Tour August 2023 was incredible - 9 SOLO travelers from 6 different countries. Our team leader was part: History professor; tour guide Extraordinaire; Balkan food teacher; Cultural Guide; Psychologist and sooo much more ! I am currently looking at other Intrepid Tours as the value /cost given the experience was more than worth it !!

Travelled to Egypt and Jordan and have previously done three tours in South America. Great company to travel with (and importantly they don't let you down even when the occasional thing doesn't go to plan), great itineraries, have made lifelong memories and many new friends. Will travel with them again. And again.

It is very hard to hear a Canadian Company treating people so harshly. Endangering travellers life and taking no accountability. The responses the management have given are dismissive they messed up and to claim. Not our responsibility and no refunds yet you endangered a life. Not cool.

I had two wonderful trip in India and Georgia with Intrepid. Organization was good and people travelling with intrepid are usually lovely travellers. Guides for these two trips were wonderful and knowledgeable about destinations. I would recommend Intrepid for solo travellers.

Recently travelled through Intrepid to Uzbekistan, it was a fantastic Trip, we had a very knowledgeable guide, and the transport arrangement was good and safe and the choice of Hotels was Fantastic. I am planning for future Trip through Intrepid. Ajaz Sheikh

Hola Cuba tour was excellent. Well organized and planned. Tour guide was excellent...very knowledgeable and concerned that everyone was enjoying the trip. Choice of accommodations and restaurants was top notch. Highly recommend.

Can only say wonderful things about my trip: The small group and personalized nature of the planning, visits to homes for meals and the AMAZING, local tour guide. I will definitely use Intrepid for my next group trip.

Traveled to Turkey with Intrepid in June 2019 and had the most incredible time of my life! We rode hot air balloons in Cappadocia, relaxed on a boat with local skippers in Kekova and ate incredible food.

I have taken multiple trips with Intrepid. Always an amazing time. Tour guides are great and really make it a relaxing ride for you. Images are from my most recent trip.

They took my money, only for them to cancel my trip the next day and are saying a refund will take over a month to process. Clearly FRAUD. Do not book with them.

Travel nightmares!! Avoid this place! You can’t treat people like this. You expect a travel operator to keep you safe on a trip not be the cause of your danger.

Going to Vietnam, Thailand and Cambodia as solo traveler. Very accommodating. Great price $6000 for 18 days awesome 3 countries. Looking forward …

For health reasons I was forced to cancel a long-anticipated trip to Norway. I was pleased with the way that Intrepid Travel dealt with my disappointment.

I've done tours through South America, Asia, Africa and Europe with intrepid. They have always been great send I will continue to use them in the future

Had the most amazing time on my trip to Lombok with Intrepid! And I love that they do so much to give back to the community too.

Loved the Classic Costa Rica tour. One of the best trips I have ever taken. Hope you get Leo as a guide as he is the best!

My experience with the management and operations of this company have been nothing short of appalling. Avoid avoid avoid

The Premium Iceland trip, with our travel guide Thor, was the most incredible experience of my life.

Never returned my phone call. This happened the previous time I used Intrepid

Loved my recent Sailing trip around Croatia. European summer paradise.

Awesome tour to Everest base camp with Intrepid Travel!!!

Great company run by great people!

Attentive, friendly and responsive

Way to travel on tours