When I first joined: Epic gym and great facilities - 5 Stars When I ended my contract - 0 Stars Why? Because I was being charged $10 fees consistently for failed payments from my account. Every time I was charged, my account always had funds. When I asked about it, they shrugged me off. I'd had enough and ended my contract immediately for them to then state I'd owed them $180 money generation in small business is getting out of hand! Disgusting business behaviour Now imagine this same money generation behaviour across, say, 1000 members per week... greed and the opposite of why a business should even exist! Edit: After sending cancellation form as requested on 13 April, I was then advised of overdue payments which were never once mentioned by any staff when I was attending the gym in person, by email or phone. My last email to this business was on 13 April at 17:55 requesting a bank statement style breakdown so I could prove I had funds in my account everytime they decided to charge me a $10 fee for 'failed payment'. As expected, no one has attempted to contact me or provide the details whatsoever. This is not how a business should be run, especially when there is no administrative acumen to support such a business structure!

- The wipes provided to clean your equipment after use are constantly empty. If they're not empty, they're at least very difficult to get out. - None of the users re-rack their weights and the staff don't fix it either nor even ask the members to, so the weights are always disorganised, the dumbbell rack in particular is always in shambles. - Missing important equipment, it seems like the gym provides the bare minimum of machines/weights. - There's only one tap for drinking water and it's been broken for at least a few weeks, it was broken when I signed up, doesn't look like there's any intention to fix it. - None of the clocks even have working batteries in them. - Staff aren't present during 'staffed hours' - The entire gym gives an impression that nobody cares about maintaining it. I actually feel discouraged and demotivated to exercise when I walk in this gym. It really feels like someone opened a gym, did the bare minimum to make it functional and then decided to leave it alone and rake in the money, and ignore all responsibilities for making it a good experience for people to work out. I've moved on to another gym and it's amazing how different it feels when the gym excites you rather than disappoints you.

A gym for those who seriously want to exercise and workout. None of the expensive frills cos it's a Gym. A bit disappointed with the empty sanitizer cloth dispensers but spray bottles and hand towels are also available for cleaning the equipment. 24/7 member access, plenty of parking and staff available from 10am for those interested in joining. Update: First time back after 2 months and there seems to be improvement time will tell. Update 23 Dec 2023. Have seen some improvement in less equipment left laying around as trip hazards. But I have a question for all gym users. What is it with people (mostly Millennials) who go to the gym sit on a piece of equipment do one set 10 or so reps then spend 5 mins on their phones then when asked have you finished it's the filthy look and the No I've got more reps to do. I've a suggestion do your reps free up the equipment for others to use then play with your phone. It's not rocket science but it is the right thing to do. Gym Etiquette 101. Merry Christmas and a Safe 2024 to all.

Service has tanked. Went in today to understand my billing cycle and was told I owed money. There was an Issue preciously with their payment provider. I asked them to explain it and was told "you owe money". Was not welcomed by staff on entry and had to walk right into their vision to be noticed. On this experience i realised the gym was no longer welcoming like it had once been, so I asked to cancel and was old promptly "ok it's done" then silence. So I had to ask if I need to return the token. If I would have access till the new billing cycle and told its cancelled immediately and I no longer have any access. Worst part was I've been getting billed but didn't notice and was never told my access was open again so I've not been able to go.

Have been coming to this gym for the past week now and have observed the following: - Clean! This gym is brand spanking new - Equipment is state of the art, with video tutorials on how to use them and smart watch connectivity to help track your progress - The manager Nathan is professional, always ready to assist and is present on the gym floor - Have not had any issue getting equipment, enough cardio equipment to go around. As someone who hasn't been to a gym in years I’m really enjoy coming here :) thank you for making it a great place to workout.

Excellent Gym to train at! New facility, state of the art equipment that's hi-tech for those that enjoy. Natural light with a great view. The gym is very clean, members are respectful in cleaning and putting away equipment. Has everything that you need -Cardio, Strength and Functional. Great use of floor space. Not over crowded. Huge thanks to Nathan (the manager) for setting us up while we are in the area. Nathan and his team have been very accommodating, are friendly and set a great vibe in the gym! We'll be back whenever we are in the area :)

Jetts Cobblebank is such a great gym to train at. A wide variety of equipment to use and very clean all round. And not to forget the customer service is always fantastic. NATHAN The Manager/Trainer is always so friendly every time I go in, always say hi and ask how your day has been. And when there is any concerns, he is onto straight away keeping everyone happy and the gym spot on! Thanks Again Nathan for all your help, You are such a great asset to Gym. Highly recommend. Keep up the great work Mate

Brand new gym with state of the art equipment, love the Apple Watch connectivity to be able to track my progress easily and efficiently. The gym layout is fantastic with plenty of equipment to go around which means minimum wait times. In my personal encounters with the gym manager (Nathan, I found that he is very knowledgeable in his area of expertise and is always present on the floor. Nathan is always ready to answer any questions you may have. Will definitely keep training at this new establishment.

I’ve been going to Jetts for the last 3 months and it’s been awesome. Plenty of equipment’s for you to train with but this is not why I keep coming back to this gym it’s because the people are friendly, and there is a sense of community feel. The staff are very enthusiastic and always happy to help you with any inquiries specially Nathen, who always greets me and is happy to have a friendly chat about politics, music, scotch and my training techniques, which has helped me immensely.

I am dissatisfied with this gym. - The weights are disorganised, and never returned to their correct place. The staff seemingly never enforce this on members. People taking up more than one piece of equipment at a time (cable machine and one squat rack). - this gym is missing a bench press, a fundamental piece of exercise equipment and they couldn't even provide one. - A second cable machine would be beneficial.

Jetts cobblebank is a great gym, has all up to date equipment and has great stuff members running it and they are very helpful, although a couple times a couple of the machine's screen's where not working for a few day's and also at a corner of the gym it had ants crawling around which had me suprised, thankfully the next day the staff had it all cleaned, so overall it is a very good gym

Amazing place, very little and small gym but has a lot of equipment that suits what I need to work out with, has everything you really need in a gym including showers. Nathan the trainer/manager of the place has a amazing friendly attitude when entering the gym, whenever I have any questions he's always there to provide so sort of solution to the problem.

The WORST gym I've ever been to with the worst management I have ever encountered by Nathan. Plus phone number to contact the gym so the only way to contact outside of staffed hours is by social media!?! I have requested a full refund and when it finally hits my account will be signing up elsewhere at a properly run and ethically managed gym!

Very nice and convenient location Freindly staff advanced equipment Great gym and great owner. Both personal trainers and they love helping people but the best thing is when you walk inside and they greet you with a smile and a hello that would make you feel welcome even if your new there. And the place is very neat and clean

Great Gym! A new gym with modern equipment and facilities makes training so much easier. The gym is always clean and tidy, with a lot of space to do your own thing. The gym manager Nathan is very friendly and welcoming every time you come in, and is always willing to help you with your training.

Pros Lots of Change rooms and kept clean Lots of windows with great views Cons Limited machines compared to other gyms Can be smelly due to no open windows and ventilation Runs out of sanitising wipes Cardio machines take a while to turn on Access keys have several times not worked

One of the cleanest gym’s I’ve been to throughout my fitness journey since I’ve been going to the gym at 18. Nathan is a great and informative individual who cares about his members fitness journey’s and embodies what it means to be a representative of a health club! Happy member!

As a tourist in Australia, every gym was very unwelcoming, except Jetts Cobbelbank! The staff is welcoming, kind and helpful. Special shoutout to Mandeep for her help! Everything in the gym is new, and is cleaned well. It has everything you need to create your dream body.

The best gym in the West. I can't think of anything these guys don't do. They're friendly and dedicated to helping with your health or goals. The manager is amazing! I couldn't think of another gym to attend. Don't forget to add them on insta and get some amazing deals.

Most amazing gym in whole Melton!! Always so clean and welcoming. The clean wipes are always full and equipment is very easy to use. If I have any questions management (Mandeep) always helps me and makes me feel comfortable l. Thanks so much Jetts Cobblebank :)

One of the best gyms I’ve ever signed up to. Very inclusive, helpful staff and the 24hr access is so convenient for my work schedule. It’s also right next door to Coles so I can do my shopping after I work out!! love it! …

I recently became a member at Jetts Cobblebank, and my experience has been exceptional, thanks to Mandeep's outstanding customer service. Calm ambience and clean, great selection of equipment and facilities available for use.

Amazing gym! Has all the equipments you need. Mandeep is a very friendly manager who answers any questions and has helped me a couple of times as well. Overall great facility. Would recommend coming to Jetts cobblebank.

I have recently moved in Australia...joining jetts was the amazing decision I have made..it has variety of equipment and beautiful view and amazing workout environment..thanks jetts cobblebank team for welcoming me..

These are few reasons for me recommending this place to anyone who wants to get in shape. – 24 hours access – Hot shower facility – Gym floor and equipment are clean – Friendly Trainer (Nathan) – No lock in contract

Awesome gym and amazing staff. Avoided gym my whole life due to anxiety but this gym is very welcoming and accepting (plus staff are super nice and helpful). Would definitely recommend to friends and family.

Started a week ago and have had so much motivation to really help my body and self overall, some of that motivation comes from the friendly environment, variety of equipment and awesome staff! …

I have never seen any gym this much cleaned and equipped…everything is perfect and I love training in Jetts..staff is very supportive , special shoutout to club manager Mandeep..she is always motivating.

Jetts Cobblebank is one of the best gyms I’ve been to! It’s always clean and very well maintained, there is plenty of space and equipment available, and staff are very friendly and supportive :))

Not a bad little gym the staff are friendly Only issue I would have is that it doesn't have any ab workout machines like a Roman chair or sit up benches other than that would rate it five stars

Love the environment at Gym ..so nice and clean . Everyone wipes the equipments after usage for maintaining the hygiene. How good is that Staff is very friendly and supportive. …

An amazing experience begun at this newly Gym! Love the hygiene and super tidy environment. Mostly, young manager Nathan is an awesome, kind, and generous man! Thank you once again <3

It's been a month that I am training at Jetta cobble ank and I am totally in love with the environment here..so peaceful atmosphere and welcoming staff. Specially with beautiful view.

Mandeep, is the manager here. She is highly friendly, and helpful. Always says hello and is happy to answer any questions and always makes all the clients feel welcome :)

Very professional and well knowledgeable Gym Manager (Mandeep). Always helpful and keeps motivated the gym members. Will recommend Jetts Cobblebank to friends and family.

I’ve tried all gyms in melton and Jetts Cobblebank is by far my favourite! Amazing equipment, staff is always welcoming and friendly! Love love love !

The staff is incredibly welcoming and helpful all the equipment nice and clean I have wonderful experience would highly recommend this gym to another

Nice little gym, friendly welcoming staff. Had a trial, and once my membership at my other gym finishes will definitely be looking at joining there.

The gym is always kept very clean and tidy. has all the equipment required for a good workout session. Very friendly and positive staff members

Clean and spacious gym. Has everything I need (recently got a lat pull-down and row machine too!). Staff super friendly. Highly recommend

One of the best gym in melton area and the staff is really supportive and well behaved. I highly recommend jetts cobblebank to everyone.✅

Always a great vibe when walking into Jetts. The staff, equipment and other members are always so kind and welcoming. Highly recommend!

Jetts Cobblebank one of the best gyms! Always staff around to help you throughout your workouts! Very friendly and welcoming team!

Great gym! Very clean, good range of equipment, friendly staff. Have recommended to all my friends in the area looking for a gym.

Great gym the staff is so nice and polite especially Nathan who gives me tips while workout and who has no problem helping me out

Great environment, knowledgeable and friendly staff plus there’s a great view unlike any other. Top 1 Manager, 100% recommend.

Amazing gym. I feel welcomed and completely comfortable. Nathan the manager is the best. Always so helpful and knows his stuff

Clean, spacious gym with all the essential machines and free weights. Highly recommended if you live in the Cobblebank area.

Amazing facility to train at ! Everyone is so friendly and non judgemental. Staff are very welcoming and great to talk to.

Friendly and supportive staff. The gym is always clean and has various equipments to cater to different training goals.

Great place for a good workout with excellent equipment and really friendly management.. pop in to say gday to Mandeep

Very satisfied with Jetts Cobblebank, especially the manager Nathan who is very approachable, helpful & knowledgeable.

Great Gym to Train at! Even with its small size its perfect for beginners and has everything you'd want in a gym!

Professional, clean gym. I live within the Atherstone estate and this is by far the best gym in the area.

Fantastic Gym, I enjoy coming here 3-5 times a week. Staff is very friendly and rhr community is also

Very clean and new machines makes it very easy to use and comfortable. Loads of parking available.

Great gym to start a fitness journey. Often quiet when i go so i dont need to worry about waiting

Great gym to train at. Staff are always kind and equipment is always clean and maintained.

I love it at Jetta cobblebank! The staff are always so lovely and the equipment is 10/10

Great facilities, equipment, space, and helpful staff! An awesome addition to the area

The gym is clean and tidy. The staff is really friendly. Mandeep was a great help!

It is pretty good gym.always neat and clean. Very helpful staff.highly recommended

Highly recommended gym, has good staff and a lot of good equipment to workout

Nathan is so informative and very friendly! So excited for the new gym! :)

Amazing gym. Very friendly staff. Comfortable environment for beginners!

Great gym Staff’s behaviour is really nice Very good experience …

Highly recommended.amazing staff(Mandeep) always neat and clean.

Impeccable service, love the equipments and wasn't busy at all.

Very good place to train, nice and quiet and very clean place

Inviting atmosphere, great staff and friendly members …

Nathan was really great to work with and helped out a lot

Nice and clean gym. Really friendly and helpful staff.

Great staff, amazing equipment, great atmosphere.

Highly recommended State of the Art equipment

Very nice and can go anytime Very quiet gym

My go to gym! Jetts cobblebank is life ❤️

quiet environment and 24 hr accessible

Amazing gym, very happy with this gym.

It is a great gym

Best gym out here