I recently had a rather unfortunate experience at Maple Leaf Pets, a store that I've come to trust and rely upon for the pet care needs of my beloved furry friends. My latest encounter, however, has left me disappointed and compelled to share my experience. On the afternoon of July 14th, I interacted with a senior lady who appeared to be in charge at that time. While her position demanded an air of authority and understanding, what we received was quite the contrary. I appreciate that Maple Leaf Pets is a store that takes security seriously, but what I experienced that day felt more like unnecessary surveillance rather than a customer-friendly environment. Every time my 2 friends and I moved through the store, we felt like we were under constant scrutiny from this staff member. Instead of offering assistance or guidance, she followed us, creating an uncomfortable atmosphere that was more akin to profiling than ensuring customer satisfaction. Our negative experience was further accentuated when we sought help in finding treats for our dog. We politely asked for cookies, a simple request that was met with an unexpectedly rude response. This level of unprofessionalism was surprising and disheartening, given our usual positive experiences with the store. Nevertheless, we decided to continue our search, and upon looking in the freezer, we were surprised to find a cupcake perfectly suited for our dog's birthday. Unfortunately, this product was never suggested to us by the senior staff member, despite our clear intent to find something special for our pet's birthday celebration. The essence of retail business lies in customer service, and on this occasion, Maple Leaf Pets sadly fell short. The dismissive attitude and poor customer relations we experienced that afternoon significantly contrasted with the store's usually friendly ambiance and its otherwise knowledgeable and approachable staff. This review is not intended as an indictment of the entire establishment, as I have previously had positive experiences at Maple Leaf Pets. However, I believe that sharing this experience is necessary to encourage improvements in customer service. I hope that my next visit will reinstate my faith in the store and its ability to cater to pets' and pet owners' needs with utmost professionalism and respect.

I recently had my senior dog groomed here and was told that my dog is no longer welcome to be groomed there because she has an existing condition with her leg that they’re not comfortable with. Her leg was broken 5+ years ago and set (instead of being amputated) before we rescued her. She gets around as good as any other 14 year old dog, she just can’t put much weight on her leg. I have assured them the previous several times that she’s been there her leg isn’t an issue and that they can’t hurt her because of it. Hopefully they update their website to say that their staff are incapable of dealing with all dogs. Or, perhaps that their competence level varies depending on whether or not the dog doesn’t have any existing conditions that have little effect on the dog, but might hinder a haircut. REPLY TO PET PLANET OWNER She has been groomed by several other places in the 6 years that we’ve had her, none of them being vets or anyone with specific training. So I call bull on your response and how we were treated.

Very disappointed with overall service. I took my puppy for a bath/grooming session yesterday and the reception was quite nice. The groomer was friendly and asked me what I wanted (bath, clip nails and sanitary grooming). When I came back, there was no one in the entire store. After a couple minutes, the front desk helper showed up on her phone, asked whoever she was speaking to wait a minute and checked on me. She didn't pay much attention to me and as I tried to explain it was our first time having the service and that I have a special discount being a Metropolitan resident, she cut me and asked if I wanted to leave a tip and apparently gave me a wrong discount as I was told the first time grooming would be half-off. On top of that, my puppy was still a bit wet, she was not smelling nice at all and the sanitary grooming was not done. A sad first experience and I do not intend to come back.

If I could give Miranda (the groomer) 10 stars I would. She is amazing, kind, LOVES what she does and adores dogs. I will NOT take any of my dogs anywhere else, especially my one very old cocker spaniel. She is so kind and gentle with him, and always makes him look so beautiful and handsome! Spike doesn’t even shake when he has to go for his haircut. She doesn’t stress him out because he has a heart issue and is so calm with him.I always know Spike is in good care when he is there, even if I had to leave him all day I know he is safe and being watched by the staff there. I absolutely love Miranda and I really have no idea what I would do without her!! I would one million percent recommend people taking there dogs, especially older ones to her. All the staff at this pet planet is amazing as well, I always feel so welcomed whenever I call or show up.

We're here to buy a $7 bag of like tiny squeaky balls for my dog, and I walk in the guy says hello from behind the counter. Can barely see him, he continues to stand behind the counter leaning back on the one behind him with his arms crossed. Then when I'm going to purchase my item, he goes to Ring it in... then proceeds punching a gajillion million buttons and I'm standing there thinking to myself what the hell's going on? As he's done punching all of his buttons he looks up and me blankly and goes "we just got this thing" no apology, no sorry, for waiting, no customer service skills at all. He looked very sad so like I don't know why I bother going in here other than the fact that it's the closest dog place it's over expensive there's no customer service very disappointed probably won't be back.

They are great here! I always get greeted when I walk through the door. They have a good selection of products at this location, a bit pricey but good quality. I've also used their dog grooming services. Miranda does very well with our dog! He doesn't like to be brushed so she handles him very well. Prices are reasonably average for grooming as well. They also have weekend appointments. I did have an issue once with some raw food that I had bought here and they addressed it, no questions asked. They have a points program so make sure you register your phone number. Not sure what you get from the program (I don't think I have enough points just yet).Otherwise, great service. Make sure to head over during their special treat days (which I believe are thursdays, for some discount on treats).

I called this location last Wednesday, looking for a cone for my kitten, who was just spayed. Devon answered my call and immediately started to problem solve for me, as well as provide compassion and the best customer service I have received in a very long time. They sell pet cones but I had no way to pick one up. Devon suggested Uber so we hung up and I started to create an Uber account. Within a couple of minutes, Devon called me back and offered to send the cone in a taxi so I did not have to take the time to create an Uber account. I was so impressed by her compassion and that she took the time to go over and above for me in a time of distress. She called the taxi, my kitten got the cone and I rested easy that night. Thank you Devon. The world needs more people like you!

The staff there (smart, friendly and funny sisters) took the time to walk me through their recommendations based on my inquiries about our new poodle. I visited two different times for different reasons and they were able to provide me with more information than I expected. I was very appreciative as it made narrowing down to the best choice, easier. They also suggested external sites/groups to check out. Grooming: Miranda did a perfect job trimming up our standard. I told her the look/vibe I was going for and she delivered perfectly. He looked so handsome and you could tell he felt good about his new do. She was very patient with him and connected well with all the dogs. Highly recommend her for your grooming needs.

The service here used to be amazing. As of the last few months there has been a decline in customer service at the front desk. It seems even time I call to book a grooming the phone is never answered. It is now taking days before I actually get to book an appointment. As for the appointment booking it's either not entered in the system and I show up to be turned away or they need to reschedule due to a scheduling mistake.. When I do speak with someone on the phone they are very short and seem annoyed that they have to do their job. Seriously considering switching groomers. What happened to Andrew?!?!? He was amazing

Decent selection and locations but the franchisors and franchisees need to understand that your "buy 10, get one free" program is sorely lacking and beyond frustrating. Consumers expect that loyalty programs are not location specific and telling customers that is not acceptable. I understand the relationships but honestly, no one cares. Get yourselves up in to the 90's and incur the costs required to create one centralized database for all your customers so purchases can be applied to the program no matter where the purchases are made. All the best franchises in the world do this why aren't you doing it?

I’ve been in here a few times, and I’ve found the customer service to be lacking. The front counter clerk was very rude, and seemed annoyed that I was coming in and wasting her time by purchasing something. I thought she was having a bad day, but then I had the same experience again with the same cashier. Another time, we called ahead to ask if our puppy’s nails could be clipped that day. We were told yes, and to bring him in right away. When we got there a few minutes later, we were told to come back in a few hours! There are other pet stores in the area that I feel better supporting.

Fantastic variety in pet toys along with specialty pet food! I was looking for special dietary food for my adorable floof along with a few toys to help keep him active and I got helped out by a wonderful lady by the name of Chelsey; she showed me a really great wet food and new dry food for the kitty along with dry food and treats for the dog. Amazing service and very knowledgeable lady! Answered all my questions and got me all that I needed. I highly recommend this location too as it's super easy to get to.

THE BEST GROOMING EXPERIENCE EVER!! We came here on a recommendation from a friend and we can't thank Miranda enough for taking such good care of our dog!! Our girl ravioli has had horrible experiences with groomers and is usually very anxious with any groomer. Not only was Miranda able to complete the groom, but she looks fantastic! She was so kind and patient, Ravioli even looked like she had enjoyed her time there now that she is home. THANK YOU!!

If I could give -5 stars I would. DO NOT take your dogs here for a groom. My dog was roughly handled and has bad hips. Was told by the owner of the store that it "wasn't noted in his file"which is a problem on there staffs end as I stared the groomer in the eyes and said be gentle he has bad hips. And that was chosen to be blatantly ignored by the staff here. If you can pick a different groomer I would highly recommend NOT going here

The last location was quite small but still great. This new one is even better! The staff is super knowledgeable and one girl even spend like a half hour putting booties on my tiny very squirmy puppy. Before I even got my puppy, there was a gentleman there that helped me purchase EVERYTHING for her, next time I came in he wasn't even working yet still helped me out. Great variety, and just a great experience every time :)

Amazing service! The lady at the front kept the place open late for me so I could get my dog a new tag because he was dognapped the day before. And the lady who did his nails didnt charge me because he was freaking out and she only missed two toes. This place is amazing and I recommend it to anyone and everyone who wants a new pet place Thank you ladies! You made my whole day.

Great Service! came in on Tuesday March 2nd, 2021, during the day and was helped by a lovely lady who helped me find a collar for my cat and some really cool treats that are locally made. I love helping local. All around I had a great experience and would visit again. This store is also a lot larger than others I have visited, with a wider selection of products.

The staff, products, and location is fantastic. However, the reward system where you buy 12 and get 1 free does not work. I buy 2 bags of the same thing every month for the past 2 years... well you do the math. Recently the total cost of the 2 bags I bought today is different from every other month which was lower. To be questioned the next time I buy.

I strongly recommend this place! The staff is incredibly friendly, I was able to take my kitten of 11 weeks old to get his nails trimmed. I believe the lady who trimmed the nails was Miranda, she was incredibly gentle and did an awesome job! Very friendly and I highly recommend Pet Planet. I will definitely be coming back for all of my kitten's needs!

We made an appointment in the morning for the afternoon. The guy on the phone seemed kind of out of it. Upon showing up it turned out our appointment couldn't be found. Frustrating...update: We received a phone call from the business after posting this review. They apologized for the inconvenience and offered us a discount on our next visits.

Love this place! Miranda is a miracle dog groomer, she listened to my request and did such a great job. She also used the dremmel to trim the nails instead of a clipper which reduces the risk of nipping the nerve. We are going back every month! The store is fantastic, love the Acana brand variety. Highly recommend!

We’ve been going to Pet Planet for over a year now to get our little doxie groomed. The staff has always been super warm and welcoming. Fenway got groomed by Miranda for the summer and he looks amazing. His coat was blended well and his nails were trimmed properly. We can’t recommend Pet Planet Connaught enough!

The staff here we're awesome when we we're having an awful day. My boyfriend and I were in Calgary on an expected Veterinary trip and we we're an unqualified mess... One embarrassing problem after another and the staff were so accommodating, understanding, and just helpful. Thank you thank you thank you!

Highly recommend the groomer. They got my pup in quickly after 2 cancellations by my previous groomer. I have a westie, like the body clipped close all over as we are active outdoors but still want the westie shaped head and face. My pup's cut is perfect!! Extremely happy and I will definitely be back

This is where I get everything for my dogs. The staff are great. Devynn is amazing and always takes the time to help me with whatever I am looking for and answer my questions. The store has a great variety of food, toys, treats and just about anything you need. The groomers are great as well!

My cat Georgie had a very bad Mat of fur on his back that was very uncomfortable for him.Miranda did an excellent job with taking care of the Mat and with no stress to Georgie.Thankyou very much.I am speaking for my cat as He just speaks cat.Three meows and a two minute purr means Good Job!!

Very friendly and informative staff. I called to ask about eye drops for my feline and had a very positive conversation. My husband and I recently moved to the Beltline and this is our go-to pet store. It's very clear that these two sisters love animals and seek the best for all customers.

I brought my dog here for grooming this week - Miranda and Jasmine were so lovely and welcoming to both me and Blu! They clearly love their four-legged clients and the haircut cut was fantastic! Thanks for helping me make all of the grooming decisions - Blu is ready for vacation! …

My fave pet store in Calgary! Great selection, quality products and staff are very friendly and helpful. My kitty is in renal failure and they always ask how he's doing which is so appreciated. Devynn in particular always makes sure I leave with a smile 10/10 highly recommend! …

Always so helpful and they really care about the animal you have. I have two cats and they have helped me navigate decisions for food, accessories and everything else. Would recommend them any time, I've been going to them since they were on 17th and don't plan on changing.

New change in ownership and the store is stocked again! More staff on hand to help and everyone working there just seems a lot happier now. Very dog friendly and decently cat friendly. Although they definitely cater more towards dogs and I have no qualms about that at all.

I love this store. The staff are fabulous. Their selection is good and I want to support my neighborhood store. Plus the groomers are the absolute best ever. They say my dogs are so well behaved and I appreciate the lies they tell me. My pups always look amazing!!

I can only speak to the pet grooming services they offer but the lady that does the cats is excellent. Works with the animals with confidence, doesn't need to sedate them and the cost is reasonable. Very happy and I've booked another appointment for the 24th.

Great little independently owned shop in Calgary. I went in today with a brand new puppy, the staff working were super friendly, kind and most importantly helpful! Looking forward to checking out the grooming services and continuing to shop there :)

Miranda and Lisa are simply fantastic!! Not only did they put up a missing poster when my Cat Sarah got out for almost 3 weeks but did nails and a shave and a skunk spray once she returned!! Thank you so much Maple Leaf Pets!! Much Love from Sarah!!

The best pet grooming experience my mini dachshund has ever had. Miranda and Devon were so accommodating with my nervous dog and I was so surprised how she was able to do my dogs nails without a problem and no muzzle ! She is a dog whisperer.

I have been taking my 8 month old puppy here for a few months since we moved into the area; we have never had a visit short of phenomenal. Each person who works here genuinely, whole heartedly cares for my animals as if they were their own.

Awesome service tonight when I came in. Staff member that was on was very helpful, friendly and helped me find the food I was looking for that my picky cat likes to eat :) Definitely coming back :):) Sorry I didn't catch his name, but kudos!

Brought my dog in for an 11:45 grooming, came back at 12:50 to be told that my dog hadn’t been started on and it will be another 40 minutes. Just under 2 hours for a 45 minute grooming. What’s the point of an appointment? Never coming back.

Devon (sp?) was incredibly helpful and friendly. I informed them that I was adopting a cat and they helped me pick out all the needed supplies as I was starting from scratch. Overall it was a great experience! I will definitely be back.

Always helpful. I've never had a bad experience coming in here. Everyone is eager to help and it's amazing. Nice place to come groom your pet, too! First nail clippings (for cats, anyway) was free! I'm a member there and it's worth it

The staff and groomers at Maple Leaf Pets are wonderful! They are great with our 2 dogs. The dogs absolutely love all of the staff and always look incredible after a groom. I also love supporting an independent, locally owned store.

Very friendly and positive place. I love that dogs are allowed to come in. My only issue is the high price of some of the toys. I would buy if the prices were lower. I like cooking in on Tuesdays when the big bones are on sale.

New location is lovely. Not too far from before, and WAY more space! Makes it easier to find stuff, and it looks like they were able to increase their selection as a result of the bigger location. Definitely happy to shop here

I love this store they have a huge variety of pretty much anything you will need pet related! Staff are friendly and knowledgeable!! I have been taking both my dogs here for nail trims and for years! They do a great job!

They were very pleasant, Liz knew exactly where each product we were looking for was. Even gave information on the pros and cons for several types of the same product. I would recommend Pet Planet to my family & friends.

I was in a few days ago & Devyn helped me! She is so amazing & found me everything i needed. Devyn went above & beyond. She has such a good attitude - overall a lovely person. I hope when i come in next devyn is working!

Lovely folks working here who are very willing to help! Also an amazing groomer who makes you feel like your dog will actually be safe unlike ps groomers. Will continue to support this store!!!

I have ordered these tags for years. I only needed to replace them because I moved. They are heavy duty and will last the life of your pet. Shipping is quick. Never had a mistake. YTop notch.

Miranda is hands down the best dog groomer out there. Been taking my dog since he was a puppy, never had a bad haircut or experience, she always takers time and great attention to detail.

Bought a packet of grilled venison dog treat . It said $8.99 on the packet . Checked on the receipt which said I was charged for lamb & berry for $10.99. What a RIP off. Never going back.

Great customer service! Originally went to pet valu for something but received terrible service, so I left and headed over to your store. The difference in service was huge. Thank you!

This is my store to go. They carry great brands with good ethics. The staff here is phenomenal. I like Devyn: very nice, welcoming and helpful!! :) Ill keep encouraging local shops!!!

I've always gone to this location to get my cats food and was in just before Christmas. Went to go tonight to get more food to find out the store is gone. Did you guys move or close ?

I will not go back there! I bought something yesterday... Was not offered a receipt. Less than 24 hours later I can't return it... Ever for a store credit TERRIBLE CUSTOMER SERVICE!

Staff serving me that day was awesome ! wasn.t sure the proper food for my ageing cat so clerk gave me a couple sample packs to try to make sure he adjusted proper and like it!!!!

Liza is always very helpful and recommends the best products! No matter the issue, she has a solution. All the staff are friendly and go out of their way to help customers.

Had a little visit today with my puppy. Got everything I needed after a big move. Great selection of treats and toys. The gentleman behind the counter was very helpful.

They're always super nice here! Prices on Orijin are great. Seems like prices for everything are fair and they don't seem to carry any junk. This is our go-to store.

Amazing customer service!! Helpful staff helped me find all that I needed. Great selection and if I couldn't find it, they brought it on for me. 100% recommend!

Amazing place! So much to choose from. Plus the discounts on certain days is definitely a plus. The staff are amazing, and super helpful. Customer service is A+

Receptionist is a real Karen with a bad attitude, loves to panic and scolds customers on the phone. Gotta take it easy, life is too short to worry this much

Excellent service! The person I spoke to gave lots of great tips about the different products they sell, and about even hacks at home! Great selection, too.

Come here for all my dog grooming needs. The team here always does a great job for a reasonable price. Very accommodating schedule to get me in on weekends.

Best place to get bones and snacks for your dog or cat and they have a grooming room there too I would recommend them they do a great job with everything

We have been coming here ever since we got our dog over a year ago! Great service, great staff! If you’re looking for a dog groomer, Miranda is your gal!

Great place to come and grab treats for your FURBABIES!! I think treats are discounted on Thursdays! (I'd ask and double check, I'm not 100% certain)!

The staff are always so helpful here, and they have everything you could need! Plus, I’m fairly certain this is a local shop. Highly recommend …

Wonderful and friendly staff, with a great variety of products to choose from. We go out of our way to get to our dog food and supplies from here.

This is a before and after from today they are amazing and even helped me find some soft treats kind people and asked all the right questions

Customer service is above expectations, friendly professional and knowledgeable. Prices are above average but your pet is worth every penny!

I was in there last Saturday and was greeted by Devynne. She was knowledgeable, friendly, and professional. Great customer service :)

The staff are always very friendly and welcoming, ! They did such a wonderful job grooming my cat, I will definitely be going back!

A small store, the items are priced sort of high but understandable as it is downtown. The convenience is nice if you live nearby.

Me & My Fur Babies Love This Place! Even when they were Pet Planet. I've been a client since 2016 & there is a reason for that!

Great place to get your pet some cool items. This place looks small and hidden in 11th Ave but it is much bigger in the inside!

It's where I go for all my pet supplies , the people working there are great. I will miss this pet store once we move to TO.

Devynn is amazing she helped me find a food my dog actually likes. She way so nice and thoughtful. Best customer service!

Cute place. Owner makes his own pet treats and sells them there and on Etsy. The name of his company is Monster Cravings

I highly recommend the grooming here, all of the staff are extremely friendly, capable, and always do such a great job.

Grooming services are great here.. my dog has a bad back and she always takes really good care of him! Love this place

I love these tags! We have used them for years. They always ship quickly and last forever. I would highly recommend!

The best groomer in the city!! The only place I can bring my senior bichon who’s quite fussy. Highly recommended!

Great location, grab my groceries and then hit up the pet store. Awesome staff, decent prices and nice and clean!

Nice, clean store. Most of the staff are friendly and helpful. There are 2 parking stalls in the back alley.

Ava & Mary Lynn are awesome. They are so friendly and helpful whenever I need something. They are the best!

Love these guys! And so does my dog! They do a great job grooming her and it's such a convenient location!

They did such a flufftastic job on Luna even though it was last minute booking! Thank you so much Darby!!

Amazing staff- very friendly and helpful ! Groomers are excellent and the product selection is fantastic.

The manager is great. Remembers my name and mine dogs name. Always knowledgeable and helpful. Fair prices

Friendly and nice local resource. Mainly tailored for dogs but they do have some other pet stuff too

Amazing customer service. Was able to get a nail trimming the next day when I really needed one.

Love this location. The groomers are awesome too. Best haircut my kitty has had. Thanks so much!

Groomer was great and took amazing care of my pet and he came home with a cute holiday bandana.

Always very helpful staff. Good variety of cat foods; raw(frozen), canned and dried all there.

Has everything your local pet shop needs! I have found the staff to be friendly and helpful.

Nice store if you are looking for quality and healthy food and options for your dog or cat

Lenore is so nice and friendly. She have taught me a lot when I was having my first cat.

Reasonable prices on both food and grooming services, nice staff, and a solid selection.

Friendly and helpful staff! Knowledgeable about their products. Nova loves it there!