Hate to do this, but I was at Metro a couple of Saturdays ago, during early afternoon and there were only 3 cashiers open and a slew of self-serve cash registers. I'm not a fan of self-serve, nor were the huge line-ups of people with massive quantities of groceries in their carts, prompting unacceptably long wait times to be served by a polite cashier, just for me to complain that it took too long. They must have a dozen cash registers, but I'll assume close almost all of them so people use self-serve. Eventually, there will be no cashiers and we do all the work and paying the same price. There are countless negative aspects to self-serve, including less jobs, more opportunity for theft (which will increase cost of groceries) and less human contact in a time where loneliness is an epidemic. I can't understand how big companies don't realize this. AND, down the street, Freshco has no self-serve and I usually have pleasant conversations with the cashier, each time I'm there and pay less. For the most part, I go to the Hamilton Farmer's Market, but not always feasible. Get rid of self-serve. It's horrible and creates waste.

Don’t reside in this area, but always enjoyed Metro Stores before they were the Barn. Have fresh deli, lots to choose from their food bar. Roasted chickens, lasagna, wedges, abundance of salads to choose from. Tremendous meat selection beef, chicken, pork, lamb, roasts, steaks, and more. Aisles are spread out and easy to maneuver between them, large assortment of breads, and vegetables and fruit sections. The employees all seem to be engaged and working, on check out, had a very pleasant African American young lady on cashier. Nice welcoming smile and greeting, looked like she really enjoyed her job. Was greet “Have a nice day” and I said “same to you”. Kudos to Management for vetting out their employees, as some grocery stores you go to, some have attitude and just putting in time. Enjoyed my shopping experience there today. 07/10/2023. At 5:00 P.M.

We purchased a cake from this store and placed it in the refrigerator for serving later. When I started to cut the cake, the interior was frozen. I checked the refrigerator. It was working normally - no items close to the cake were frozen. Waited 45 minutes until the cake was sufficiently thawed. Is this a common practice? We've purchased this cake before and not had this issue. Also... several months ago I purchased two pizzas - ordered them and shopped while they were prepared. I took them home and found the crusts were burned on both pizzas. Called the store and got moved around the switchboard with no one actually taking my call. Finally just scraped the burn off the crust but will not order them again. This used to be our go-to grocery store but the care put into their product preparation seems to be declining. Disappointed.

Very poor service at the deli counter. The staff was standing less than 5 ft away from me but won’t respond when I asked her a question. I was the only customer around but she kept totally ignoring me. After requesting for help 3-4 times, I literally had to ask her if she could here me out loud to get her attention. She served me less than 2 table spoon of pasta for the combo order. I asked her, if I could have some more, but she won’t respond. As if I didn’t exist. After asking her 3 times, she finally responded saying that she is not allowed to, while she was packing food for herself. Management needs to teach these inexperienced employees some customer service skills. If you charge a premium while sitting next to a competitor, you cannot compromise in customer service.

Only shop here out of convenience. Prices are almost always higher than other grocery stores and they are constantly out of product. On my last visit around 5:30pm on a weekday, they were out of many produce items and the selection of the remaining was quite bad. They didn't even have broccoli. Happy that they accept Air Miles, but if another grocery store opened up as close, I would ditch this store without a second thought. I hate leaving bad reviews, but this grocery store takes advantage of the fact that they are the only one near by, and with the near by No Frills now being closed, they really don't have any motivation to improve the conditions.

I have gone in here dozens of times with a list of sale/flyer items to buy. Every single time I end up at another grocery store for over half of my produce items. This is because almost every produce item on sale in the flyer is sitting on the shelf rotting! Rotten and well beyond edible. How disgusting! To make matters worse, I contacted the owner with pictures I had taken of rotten food and the owner acted very outraged and surprised. She offered to give me a gift card. Since then I assumed the quality would improve. Well no. I was just in there yesterday and every single produce item I wanted was rotten. How disgusting. Never again.

Poor customer service in lottery/express. Made eye contact with girl while waiting in line at 1 check out for over 5 minutes just to purchase 1 lottery ticket and as she doddled to open, put on hand lotion, looking around etc. when finally taking sign down allowed a guy out of nowhere to slide in front and served him with tickets choices even though I did say something after waiting . Even offered assistance wasting time when the guy couldnt decide which tickets he wanted for scratch, checking his tickets etc...really poor. I'd stop going there but partner likes the store so I just go and avoid getting her and poor attitude

We usually like this place, however shopping in the summer is annoying... think you love 30+ days? Us too!! Except for when you need groceries... Shopping here all summer long is like shopping in an ice box. Need a full out sweater and Jean's to feel comfortable in here. And trust me, I like to sleep cold and be cold. We will find another place to shop from now on regardless of our preference for this place as we wont change to something warmer to shop. This is just way to much cold air. They could adjust their thermostat by 5 degrees Celsius and it would still be blowing air the whole time.

Hands down one of the best grocery stores in the city ! I am from Dundas and will actually drive past 3-4 other Metros to get to this one . Produce is always excellent , sale items are constant and rotating , there is a Starbucks inside . They always seem to have an instore special thats too good to pass on . The real show stopper is the staff , the deli staff especially ! They always ask how your day is and are genuinely interested. All staff is well trained in personal interactions and the management should be proud of their hiring practices. Highly recommend

I got a cake made here for my sons 3rd birthday. It was an incredibles cake and I ordered it days in advance. When I got it home... I looked and I was horrified.... It was so terrible I was embarrassed to show my family at his party. The piping was soooo uneven and shaky. The "buildings" on the top looked like random lines and squiggles. I was so sad and disappointed in this experience. The store has great staff and is very clean. I just suggest maybe you do not offer these types of cakes if you do not have the properly trained staff to create them.....

Had a great experience at this store today. My great niece was hyper and as any child does she started spinning and accidentally hit eggs and two dozen fell. I felt so distressed about it, staff approached us and thanked me for helping by picking up the eggs and said “it is alright kids are kids and it is understandable things happen.” Thank you for making a accidental incident a bearable turnaround for us. Great people and service is always great and will keep us customers returning. Forever grateful for your help and understanding.

Bad experience here. Hot food (roast beef) take out they did not have any gràvy or juice for it, they said they ran out, so it was dry when l got home. Also they had sign for special price per lb. for it, but they forgot to take it down because they said sale was over. They did give me the advertised price with some hesitation. I also asked for help with store employee, to which aisle to find gravy cans, but they just said they didn't know, and left me to wonder around store to find it, which l didn't. Won't be back to this location.

Is there a reason why your staff does not want to serve customers?? At the lotto booth and self cash out they are too busy bend over and talking to each other instead of serving their customers they just look at you and continue with their conversation and when they are finally done they don't even ask to help they just wait for you to say something.. It's funny how this happens in the evening always and on the weekends. The Monday to Friday day staff are awesome. BTW it was amber and Brittney. They need to get their act together

The last 2 times I've been to this location there have been multiple people casually wandering around the store without masks on. I don't necessarily blame the staff, since I understand not wanting to get in a confrontation with someone who is wilfully ignoring the rules (especially when you're risking your own health to work for minimum wage..) but it makes me uncomfortable and concerned for everyone in the store!! Could they not hand out disposable masks at the front door so that no one has an excuse not to wear one inside?

Best metro in the city , one of the best grocery stores. Fresh, well priced produce. Lots of in store specials , and all counters you woukd find in a large Fortinos, but at a much smaller and more efficient size . It also includes a Starbucks and wine and beer coolers . I drive out of my way to visit this store. All employees are fantastic , but the deli staff are the show stoppers , so polite and kind everytime I deal with them ... and it's a lot ! Well done management team at this location

I normally shop at fortinos or superstore in stoney creek but i was in the Hamilton downtown area visiting my hubby and needed to stop at a store to buy some bread for quick paninos. Metro was close and I Telll you that that store was really nice and quaint. Everythg u need, organized, fresh and quick in and out. Under estimated the store... will shop there again. fyi prices are the same in all food markets , was just nice to shop somewhere different for a change. Have a great day!

Metro is an excellent grocery store their produce is fresh most of the time great for school snacks and they usually have deals they sell a wide variety of pop and soda employees or helpful most of the time self check out employees are very helpful it’s and the store itself is very clean. The only thing is that sometimes your if you purchase packaged items they're open so I do recommend checking them before you purchase them overall great Metro good experience recommended it dearly

The best selection of high quality and hard to find products in our area. Yes, some things are a little pricey compared to the discount grocery stores, but the over all high-quality and great selection of products is well worth a weekly visit. Beautiful veggies and fruits, some of the best cheeses and fresh meats. Metro is our go-to shop for seafood. Being able to purchase wine and beer without lining up at the liquor store is one more reason to shop at Metro regularly

This was my go to grocery store when I lived in Hamilton. Overall not bad, produce was generally fresh, but they were often out of things I was looking for. I did get pick pocketed at this location while I was checking out one day and had my phone stolen, the manager was friendly and helpful when it happened. I never felt at ease in this store again after experience and I know a few people had incidents at that location as well.

Simply horrible. Product not properly labeled and sorted, anything reduced will show up at the till full price, overpriced plus my husband got food poisoning from one of the packaged clam shell salads that were half priced but still within the best before date. Each time I shop there I have to get a price check done cause they don't update their database with on-sale items in time. Staff at the till appears stoned at all times.

Tuesday, I was at this location. Normally, you have to bag your own groceries. I was pleasantly surprised when Gina, our cashier, offered to do this for us. At first, I thought she was asking if we needed bags. She was the most pleasant person. It was a nice experience. Thank you, Gina. You are the best and I hope your manager reads this. You went above and beyond. Little bits of kindness go a long way. Again, thank you.

I love everything about this store except the milk fridge. It's disgusting. I said something to the girl working in that area a few minutes ago. She said it gets done twice a week. I go there probably 3 times a week and can tell u there's no way it's been done recently. There's milk splatter all over the fridge doors and nasty things growing on the racks. Not impressed. I'll buy everything there except the milk.

Everytime items on sale for reasonable price they are 'sold out' even when it's the first day the sale started.... Also false advertising of sales they will try and give you an inferior product, for example skin on chicken breast when the sale is skinless.. Store is disorganized, they have old tags of reduced prices that no longer valid. I used to love this store but now i will be going to the walmart next door

Clean store, good variety of products. Staff are very friendly. I used to get a particular pastry from the bakery on a weekly basis, I'd call ahead and they'd set one aside for me. I recently bought some frozen dinners that I noticed were expired when I went to eat a few days later, brought them back and was given replacements even though I didn't have the receipt and they were very apologetic.

Reasonable prices for some things, but like anything due to the pandemic, prices have gone up on certain things. Bakery is awesome, they create/make some of the most delicious things! Yes, some are overpriced but worth it. Staff is always around, store is clean or being cleaned whenever I've gone in there.. have to add... it always smells dynamite every time I go in there!

Lady at the deli literally refuses to help customers. She will stare at you and sigh until you leave. Gave her 5 full minutes but she can't be bothered. On my way to Walmart to buy $10 worth of prepackaged deli meat instead of getting meat from the deli at Metro. Considering how high the prices are here you guys could at least offer half decent customer service

Avoid lady cashier ( the commander) I'm sure she's a sweetheart, at the registers she talks loud and serious, demanding which order to load your groceries onto the conveyor, and yelled odd time. Really thought it was just me until next person in line same thing, as well as the next week when I came in she was in. heard her from few registers down and chuckled.

Very nice location. Reasonably priced. Especially with international foods/drinks. Very nicely organized and very friendly and helpful staff. Only giving 4 stars because they didn’t have the one thing I was looking for (a package of sunflower seeds to plant... I would have thought they would have had more with mother day being this weekend but that’s ok) ☺️

I ordered my birthday cake from here they make my ABSOLUTE favourite cake and they certainly delivered! It was a strawberry and cream cake with glazed strawberries and a chocolate drip. Which they make IN STORE. It was so perfect. I will ALWAYS order from there. The strawberries were HUGE and all throughout the cake it was perfection thank you!

Very nice supermarket. Excellent selection, especially of health foods compared to many others in Hamilton. Extremely well staffed and organized. A bit expensive and a bit out of the way, but that's the price you pay for a Metro. Generally I prefer more local stores, but Metro is the kind of place that makes you feel good about spending money there.

Love their own calabrese bread, wonderful heated in a warm oven before a meal. Clean and new but prices are expensive. A Sunfresh red skin potato salad I buy at another grocery store for $6.99 is $9.49, way too expensive. Just my first visit. Store sales are a good price, regular prices are too high for my budget when I can buy cheaper elsewhere.

Great checkout lady Jeana! She followed all the safety procedures for covid-19 and was very friendly and nice! Also store was kept very clean and organized and a stock boy was eager to help us find exactly what we were looking for but couldn't seem to find. Very friendly all over staff at this location! Nice to see! Thanks! …

This is my favourite grocery store for basically nice sized veggies and some kinds of fruits. I can find almost anything here in the frozen food section. The only thing I do not shop here for is bulk items like pantry items because you can find larger at stores like Walmart or Costco. The check out is so easy, I keep coming back.

The staffs should expect that every type of customers who will be visiting the store and some of them might speak limited English. It happened today that the cashier would not even listen and was rude to my father who does not speak well English because he was only saying one word at time. Please respectful with your customers.

The store is well organised and items easy to find. Almost all staff are very helpful but more training needs to be given to some working in the wine/water department. They need to be reminded that their pay comes from purchases made by the customers. Customers bring money and helping them is ensuring profit for the business.

Normally I don't have any issues with this store, however tonight there were 3 staff, that I saw, wearing shields instead of masks and two of them had their masks pushed up so as to not cover their faces. You might want to revisit your policies. Edit: the same staff person has been wearing their shield up the last two visits.

I love their log cakes that my parents been buying them since i was a baby n always did every year durin the xmas holidays every xmas n new years n 1 more in between lol plus i used to buy chicken, beef n pork liver there as porks hocks n feets especially lamb.... i loved it! i used to buy alot there n always had specials!

Always polite and respectful sales workers in all departments. Love the deli. This is the only store(well only all Metro's) that sell wine salami thx Metro for great service in the butchers department too. Love that I can get my Platinum medallion Angus tenderloin cut to the $ amount of & how I like it.

When is this store going to be converted into a lower-priced and serviced Food Basics? I ask this out of curiosity, because the service/produce with quality seems to match this, already. Customers shouldn’t have to pay the prices in this store, for what is happening here. Shameless. My goodness….

First time in this location, rode my scooter there. Lots of variety,the only department lacking was the fresh meat counter. The staff there were all extremely polite and knew where items were when I asked them. Found it a little higher in price than food basics but will return for another visit.

Seafood stuffed portobello mushrooms were edible yet they neglected to remove the tails from the shrimp. Kinda takes away from the enjoyment of the side. Vegetable medley from hot foods section had a combination of over cooked vegetables and uncooked broccoli and the precooked chicken was dry

Fairly good selection of grocery items. Clean and well laid out location. I found some prices to be good, and some a bit higher than expected. Overall though it is seems like a well managed location with well trained staff. Plenty not inventory and was able to find everything on grocery list.

Very nice, clean store to shop at. The prices are a little higher. But the person working by the self checkout was completely unhelpful. I just wanted some help with where I put the cash but she couldn't be bothered to point it out, I felt really dumb lol. Overall I like Metro though.

It was nice to go into the store and all staff were awesome. Bakery was singing Deli telling jokes, Seafood and Meat very pleasant, and the cashier was very helpful explaining the Air Miles program. Over all it was a great experience, especially after the storm we had. Thankyou

Ordered Matcha Green Tea Latte and a small regular double Cream and sugar. The coffee was cold and do not understand why? Little disappointed :( . The girls did not payed attenttion on the coffee. This Starbucks is located inside Metro Groceries Store on Barton.

Wayyyyy too expensive. They have all the same brands as other stores but their mark ups are way too high. I honestly don't know why people shop here, I only come here when I have a lot of points saved up. The one good thing here is their bakery which is pretty good.

The breads, cheeses, made on sight foods, polite tellers and the in and out kind of shopping organization are all fantastic. However, there's been mould in our blueberries and other poor produce. . I hate to take two stars because everything else is great. …

its a grocerie store what can I say. like all others they raise prices while we struggle. some things are more expensive here than other places some are not. they have a nicer looking store so they charge more. just because it's nicer doesn't mean it's better.

This place is & yet quite pricey & I miss a particular cerrain food & I hope they get it back to sell! I hope you have a better day tomorrow. I hope their prices could come down. The store is quite clean & presentable & I love the food there ! Danica …

Can you PLEASE hire staff that can write on a cake! This is the second time I've purchased a cake and had it look like a 5 year old wrote on it! Come on!! Wish I could attach pictures bc its ridiculous looks like it says Harry birthday ( my daughters name)

I purchased 2 veal steaks from this store. I used them to make Schnitzels. My wife and I could not eat them for all the gristle. How can you sell veal that is full of gristle? SHAME ON YOU. I HAVE SHOPPED AT THIS STORE MANY TIMES. MY FIRST BAD EXPERIENCE

Pizza and chicken are very good. Cashiers are very attentive and they share love..I love this location, not all metros are the same. Vegetable and fruit are expensive and not very good. is a nice supermarket clean and everything is very well exposed.

This is my favourite grocery store in Hamilton! It always has an ample ready-made food selection, extra stock of on-sale items and friendly service. The aisles are never busy. If there's a line at checkout, go for self-service - it's quick and easy!

Helpful staff. Always clean and well stocked. Tasty bakery, deli & prepared food to go. Nice selection of fresh flowers and good healthy produce. Self checkout available. Well run Starbucks in store as well. Best grocery store this part of town.

Fresh produce, friendly staff, also the highest produce prices I've seen in the area so far. Their bundles of herbs are super expensive and way smaller than the bundles in the neighboring grocery stores. I shop there when I absolutely have to.

I only go when sales and bigger air miles are on at the store. It's out of my way and usually more expensive than other places. It's always nice and clean well stocked. It's never a wait in check out. Everyone is always helpful and friendly.

My favorite grocery store. Some will say its a lil pricey.. but depending on what youre getting! Personally i dont mind paying a lil more for better produce and meat. Their hot foods are great and the take out prices are exceptionally fair.

Ya know it's a rough time now days and we are all going through it. I went into Metro and received outstanding service. Even with all of this Covid-19 stuff going on, Metro continues to not disappoint, but the one employee who stuck out to

Metro is good place for grocery shopping. There is a Starbucks inside the metro. The hot food section is not really great. Food is a bit dull and dry. The employees are very friendly and helpful. The bakery section is pretty decent enough.

I typically only go to Metro for a few smaller items as it is a more pricey location for groceries but I. At case this location is clean, friendly staff, stocked well. Overall good experience and what you would expect from a Metro location

I went there because the flyer said a litre of 10% cream was $1.99. when I arrived the price is actually $3.99. To obtain the additional $2 discount I had to download their app, connect it to my Air Miles card, provide them with my email

I just wanted to say thank you. Your bakery is amazing! It was my mothers 90th birthday and we purchased your white chocolate mousse cake. She loved it she was so happy. Thank you for making her day a little more special. She loves Metro.

Metro makes the best cakes! Our go to for all our birthday cakes. The bakery has a variety of other amazing treats too. Super fresh produce but a bit pricier than other grocery stores nearby. Usually not too crowded which is a nice plus.

A great Metro in the east end. Really good for the area. I prefer Metro over Fortinos and drive here from downtown instead of to Dundurn. Great selection of good quality fresh meats. Aisle are always stocked. Friendly cashiers. Not the

Ordered two cakes for my kids birthdays, it was yummy and very well decorated (paw patrol and peppa pig) also a great price! Thanks to bakery for having it all ready for me at time of pickup! Will definitely be ordering again

Awesome meat selection mostly always cut fresh (steak at least) and fresh salad and hot and ready meals quick to grab for lunch and delicious with awesome portioning great cakes made fresh what's not to love about metro....

Love this store! Has everything I need, and if anything’s missing, just request and they try to accommodate. Staff is always pleasant, lots of parking, handicap accessible, great bakery and deli, very central location!

Beautiful layout. Spacious and very organized and clean. They even exchange your large water bottles for 10 each. (Must be their brand I believe) great staff and over all great store/location. This is the center spot.

Tried to buy beer here. Only 3 cashiers open and not one of them could sell me alcohol. If you don't want to sell alcohol, don't sell alcohol. Otherwise, train your employees properly. Absolutely pathetic management.

Typical metro, bright, clean, big selection. Issue with the bakery not making an order i placed several days beforehand, 30 cupcakes, had to stand around for 15 minutes while one the kind ladies made them for us.

Pretty normal grocery store but there was a really nice guy working in produce who went above and beyond for me without me even asking him. Great service. Unfortunately I didn’t get his name but he was very cool

Good selection of produce. Nice premade section. Big enough to have lots of options and not overly expensive. Beer and wine here is very convenient. Not the greatest "health food" section but can't be perfect

Very nice store at the Centre on Barton. Store is clean and very well setup. Great pizza to take out hot. Vegetable area is well stocked and displayed. Staff are friendly and helpful. Lots of parking outside.

A good selection of foods. I definitely enjoy the Fresh2Go foods at the deli area. They can bake you a fresh pizza while you shop, so you have something nice to bring home once you are done grocery shopping.

The lack of change makes it repetitive.. the repetitiveness results make for zero change to buying habits.. flower give aways, or a Starbucks gift card.. or cooking classes anything to change the atmosphere.

Wonderful grocery store! Clean, bright with tons of variety and decent prices. A great deli area, wide aisles and excellent and friendly customer service. Great central location and highly recommended.

Great selection of fresh produce, meats, etc. Only drawback is very early after opening only self checkouts are open so if you're like me and don't use them - wait a bit before shopping in the morning.

High prices but excellent quality I come here for their specialty items like the bakery and the meat I will never buy many of their other items as the prices are outrageous. For those I go to Freshco

This store is always clean and bright. It has excellent variety of prepared foods. The cuts of meat are particularly good and are often on sale. The pharmacy staff are very knowledgeable and caring.

It's your typical neighborhood grocery store. Nothing spectacular but it has a good selection of everything (which can't be said for all grocery stores). Great and friendly service from staff.

Always a pleasure shopping here. Neat, organized, crash produce and seafood. They have he best meat selection at the butcher with excellent cuts. We buy our meat products only from this store.

Great fresh pizza and panzerottis. More expensive than Food Basics, No Frills and Fresco. Non the less a real treat and many good sales. Try the Flipped app to view flyer sales electronically.

Nice clean store but price more thief. Do save. Funny owned by same company as fresh co. Price cheaper. All same food must my extra for bakerer flowers shop. Meat. Dept sea food dept at metro

Deli staff are extra friendly. Most front end are really friendly but there are a few part time girls that are just plain miserable. Overall a great store. Produce is always fresh and tasty.

2 girls that were working there where lovely complimented our names and made the drinks amazing and complimented my friends hair and put in extra strawberries and made the drinks amazing!!!

Good store. Was very clean and organized. Everything looked fresh. Staff was nice. Was a quick trip and grabbed what I needed and then left. I will be back though next time I'm in the area.

Easy to shop with a variety of products in every aisle. Manager specials on personal products and nutrition were interesting and helpful. Very efficient check out when paying for groceries

The red hair lady at checkout out is so professional. Me and my husband checked out our groceries with with young woman last week and she was very fast and kind. Incredible service …

Metro is weird because it has the prices of a premium grocery store, but the product quality (which IMO is the greatest justifier for higher prices) simply does not track with this image.

I love shopping here. Products are fresh and always an extensive variety. Store is always clean, staff super nice. I have given four stars because the price range is rather high at times.

Not a fan of this location. Some of the staff are pretty ignorant depending on when you come. Not all, but some. They are closest to my home but often my last resort for convenience.

Always good. I am a senior and get there right at 7 am. It's almost peaceful. I wear a mask. Staff is wonderful. I just wish the bbq chickens were ready at that time.

one of the nicer supermarkets i've been to in the united states of canadia - good selection of fresh fruit and soft drinks. didn't want to leave (but had to)

Metro huge selection great healthy options they even have salad dressing that doesn’t have canola oil in it which as you may or may not know is hard to find!

I'm sure the supermarket is nice enough but they did not honour the Scanning Code of Practice despite having the SCOP sticker up at every cashier

Just got my son a birthday cake here not good whipped frosting not regular icing waste of a cake no one will eat it should have went to Fortinos

Make-at-home pizza pepperoni was subbed for kielbasa, and not cut well. Fresh-to-go sandwiches are mostly good. Deli service itself if great

Overall pretty good A little bit pricey it seems to be like a two-dollar surcharge on most products that I can get them for less elsewhere.

Just bought pork ribs only for them to have already gone bad. Love spending above prices for things that will make people absolutely sick.

Clean and well maintained. Prices are higher than your discount grocers though. $4.39 for a loaf of white bread. $15.00 for half a cake.