I work in property management and have called upon Mr. Rooter for help on a number of different problems. Of all the rooter and plumbing companies I've worked with over the years, Mr. Rooter has been the best. First and foremost, their communication has always been perfect - they always call me in advance if they're running late or some other issue came up. All of their technicians I've worked with have been experienced and professional. Most importantly, they show up when they say they will. I discovered them after waiting for days to get another rooter company out to unclog a drain that was inexplicably back-flowing out a laundry standpipe and was flooding the ground level of one of our properties. Thankfully, by that point we had a temporary fix with a hose connected to a no-hub with a spigot to direct the water to a working drain outside so the flooding was under control but not fixed. The previous company I worked with told me they'd be there "that afternoon" for 3 days in a row and when they finally actually did show up, they charged me a lot of money and ultimately didn't fix the problem. I subsequently called Mr. Rooter and they were on site within a few hours. They performed a video inspection, jetted the drain out, and even helped to diagnose where the problem was and how we could implement a long term fix so I could direct my maintenance crew how to fix it later. I haven't had a problem with that drain since then and have called Mr. Rooter multiple times following that to help with other problems. 100%, would recommend.

I don't write too many reviews, but felt it absolutely necessary to point out how good of a job Leki Taumalolo did when my drain was clogged!! His professionalism, honesty, and skill (did it in under 30 minutes) were top notch. I called on a Saturday for emergency shower repair. The tech told me they could be out the next day, which was fine. Called me early AM the next day asking if it was ok for an earlier appointment. I said yes and within 30 minutes Leki shows up. He was polite, professional, took off his shoes, and explained that the grout was what was clogging the drain, so no amount of draino or vinegar mix would clear it. He briefly checked if there was a solution on his ipad then quoted me $275. 30 minutes later he showed me the drain....completely unclogged of rock hard grout! At this point I would have been happy paying for the agreed upon upfront price, but because he finished so quickly he gave me a discount....without me even asking. What other plumbers do you know of that would do that? Will 100% be calling them in the future for any plumbing concerns!

I called Mr. Rooter on a Thursday morning because my water heater was leaking. I spent a few minutes on the phone with a dispatcher who promised me an estimate appointment the next day. I was disappointed but accepted because the dispatcher said they were very busy. About half an hour later, I got a call from Stan (President of the company) who said he saw the call log, noticed I had spoken with them for about 8 minutes. He listened to the call and was surprised that no one would be able to assess the problem that day. He offered to meet me that afternoon at my home and do a preliminary assessment. Stan met me at my hose, explained my options and after a few calls, gave me an estimate on the spot. I accepted and 24 hours later, I had new hot water heater. I cannot tell you how pleased I was with the entire experience. Courteous, professional and they even cleaned up the original mess the old heater made. I give them the highest rating because they represent the best of what customer service should be.

It was extremely easy to get in touch with the answering service--a real, live human being! -- at Mr. Rooter. The efficient administrator even answered the phone on a Sunday! Service was prompt, efficient and polite. The technician explained options we could consider in solving the problem, and made our job much easier by going out to purchase the kind of new faucet we had chosen. The job turned out to be more demanding than we had expected, so the technician had to make two visits. On both occasions, he accomplished the work in the estimated time, and at the stated price. We were altogether satisfied with this company and recommend it highly.

This company arrives on time, always professional, available in emergency and provide *free estimates* upfront after a full diagnosis of the issues. We have been using this company for multiple projects and properties--always the best service (extremely competitive prices) and never the need to call them back for a recurring issue or errors. If you have an older home or newer properties-Mr. Rooters technicians are highly trained with plenty of experience and respect for your home. We have recommended this company to many of our neighbors and family.

Had a nice experience with Tohi from Mr. Rooter plumbing. Very professional and didn't try to sell me services I didn't need. I had a clogged sink for a few weeks tried several different ways of resolving it on my own (baking soda and vinegar, green gobbler). It finally stopped draining completely so I called Mr. Rooter. Somehow, the morning of my appointment, it was draining again. Tohi arrived and did a test to see if it was working properly, and let me know it was. Appreciate the honest assessment and professionalism!

Called about clogged drain line that ran about thirty feet, half of it under the house foundation. Tohi immediately spotted a leak that could have caused major problems. Power wash cleaned out lots of grease build up, but camera showed more grease--Tohi insisted and second wash, which revealed cracks and holes in the line. His solution avoided very costly replacement of line and circumvents problem costing us quite a bit over the years. Whole crew very friendly, very professional--Tohi over the top. Highly recommend.

It was my first time using Mr. Rooter and the technician sent to do the work was on time, personable, professional and explained clearly what to expect regarding the scope of work and cost. We had a main drainpipe clog with backed up sewage in the basement of our apartment building. He took less than 30 minutes to get the job done, showed me proof of it flowing clear afterward and explained the warranty that comes with the job. Very good company that I would recommend and use again.

I had a leak in my sink and called Mr Rooter. Paul came over and realized the problem was a simple leaky gasket on my air gap. He sealed it and fixed the problem. Said it was so easy he didn’t even want to charge me for it. Such honesty!!!!! Anyways that was 5 years ago and now after some work was around my sink, it’s leaking again. You know who I’m calling, these guys are honest and great.

I had a problem with a backed up main drain to my building. I called Mr. Rooter Plumbing of San Francisco, and they responded very quickly. The on the phone and techs working on the job were very professional and did the job so now my floor is dry and no more problems. The owner was really a nice guy and knows what he is doing. I highly recommend these guys.

Owners reached out to me and resolved the issue amicably. They refunded the additional 200$ charged to me unfairly by their analyst and promised to cross check the issue in their internal review. I am happy that they took the business seriously and responded quickly to the customer grievances. Appreciate the owners. -Regards, Venkata S Attili.

I had an excellent experience with Mr Rooter. Enrique, my plumber, arrived within the service window and was very professional and knowledgeable. He quickly identified and showed me the source of the problem and then efficiently corrected the water heating issue. I would use their service for future plumbing issues.

Rooter Plumbing- Great service and prompt timing. I had a very minor problem with my toilet, but they were here within a half an hour and finished in fifteen minutes. Took care of the problem quickly, and even gave tips/information on avoid those issues for the future. Five stars for customer service alone!

On a Friday afternoon, Mr. Rooter's technician saved us from a weekend of water leaking behind our bathroom wall. He was professional, thorough, personable, patient, and a pleasure to work with. I would absolutely call them for our next plumbing issue (which, we hope will never happen, but know will).

I called the number on the website and immediately got a friendly person, Jen, who understood my problem and made an appointment. Lucky arrived on time and gave me a fair quote. The pipe was replaced and working in less than 30 minutes. No more leak! I highly recommend Mr Rooter of SF.

I don't recommend this company. I had a backed up sewer lateral and the technician who came was unable to get the job done. They still charged me $$$ just for showing up. I ended up with a different company who was able to get the job done without a problem.

Denver was the plumber who came to our house. He was very professional, friendly, knowledgeable and thorough. Very pleased with the work he did on our kitchen sink/drain. Really like this company from the get go. Would highly recommend Mr. Rooter.

I recently had a plumbing emergency, and I called Mr. Rooter Plumbing of San Francisco for help. They promptly sent a plumber to fix a burst pipe in my basement. The plumber arrived within 30 minutes and quickly identified and repaired the

The plumber was on time, knowledgeable, friendly and did a great job! He thoroughly inspected the problem, returned the next day with replacement parts, as promised and completed the work within the time estimate. He explained everything

I reached out to Mr. Rooter Plumbing to install a small water heater under the sink of my artist studio. I was able to schedule a consult with a plumber the same day. Mr. Jim Murray was very patient and courteous with me even when I

I contacted Mr Rooter on Tuesday via a phone call. I was scheduled to have a service call the very next morning. The service man arrived on time and was very professional. He greeted me and asked me what was the nature of my call. I

Stan was AMAZING! He was on time, helpful and solved our water heater issue very quickly. Cannot say enough things about this service and team, they were there in a time of crisis and got our water heater back very quickly.

Mr. Rooter was exceptional from Ashley who coordinated the appointment in the midst of super high demand, to Clemente who was kind, professional, thorough and efficient. Thank you guys, we really appreciate you!

They are cheap and did the job. Replaced angle stops and fixed my toilet seat of an old Kohler toilet design that are no longer in use. I showed a video of how it was done and the person did it instantly.

Mr Rooter has done several jobs for me. In this case they cleared a drain. Technician Leki was professional and courteous and had the job done within an hour. Very satisfied.

Highly recommend! Leki was very helpful and very kind. He did an excellent job and I'm so happy my sink is draining again! Highly recommend Mr. Rooter if ever in need.

Tohi and Dylan assisted in a clog in our system. I used my 25’ snake in a few places but could not find the source. Thanks to them, all working great again.

Fantastic. Quick response, fair price. Good people, I’m not kidding, Mr. Rooter was a breath of fresh professional air. Thanks.

They simply knew what they were doing. Twenty feet of clearing debris in the drain. Now, works perfectly. Thanks.

very punctual, informing and fixed my problem quickly. definitely recommend Mr Rooter!!!