Here’s an experiment you can do to determine the validity of the Google reviews for this store: Try giving it a one-star rating—the review will appear as approved and you’ll think it was posted, but log out of Google and you won’t see it any more. Your bad review appears only when Google “knows” it’s you looking. This seems to be a service large corporations can buy from Google—the secret burial of bad reviews--and poorly run franchises benefit from it. It definitely explains the high average ratings for the super sketchy NB stores in Albuquerque, both of which have the same owners. These stores do not honor the excellent NB return policy you find at other NB stores. Manager Tracy tells customers to wear the shoes out and to see how they work for a few days, then refuses to accept returns you make less than 24 hours later because she saw you wear the shoes out of the store. The manager on the West Side corners elderly customers and bamboozles them into buying totally unnecessary inserts and models of shoes way more expensive than what they want or need. When I posted about my bad experience with this franchise on my neighborhood listserve 20 people responded in two hours sharing their bad experiences at these stores. They’d all posted negative reviews on Google and thought they were visible to others. They’re not. I’m posting this review from a neutral computer to see if somehow it slips through. Hope it does. This is a bad franchise with unethical practices. You can get far better deals on NB shoes online AND the return policy is honored.

Not even sure how I should write this. I am SO disappointed in both my experiences. A couple of weeks ago I went in to buy a pair of sneakers. I wore them for 2 days and most likely for less than 8 hours total. I stopped wearing them after my ankle swelled up. I took them back and they refused to reimburse me since I was told," They've been worn." Well of course they were worn! Two painful times. I explained that. Employee was adamant that they were worn. She explained that this was written on the sales slip although it was NOT explained to me when I bought them. So I was given instore-credit and when I was re-measured discovered that I was originally mis-measured. Hence the pain. Store also wouldn't reimburse me or provide credit for the orthotics I bought since I didn't have the original box. I left feeling more like a "mark" than a customer. IF you should buy from this store and want to return any item within the 30 day period, please make sure to bring in the sales slip, original boxes and wash the bottom if you should buy shoes. Good luck.

Bought a pair of shoes at this location. The atmosphere is kinda strange. Dead silence, no friendly welcome upon entering the store. While the lady, whom I assume was the owner, was assisting me, one of the employees just stood behind the cash register and stared as soon as I came in. The young guy with shoulder length, black hair and glasses didn't smile or glance away when I looked over at him like most people would do. He looked defiant, rude and unwelcoming. The lady was trying to help me and tried chatting with me. She was very awkward too. The guy just stared and listened to our conversation with a very unfriendly face. Then when I came up to the register to pay, he didn't smile or thank me for my business, especially since I just paid $250 for a pair of shoes! I certainly didn't feel like my business was appreciated here. I will not return to this location.

Had an ok experience. My feet were measured and i was wearing the wrong size shoe, but they didnt have any shoe in stock for womens that i could try on and she suggested mens but the mens heel was to big for me. The odd thing is when i told her my foot doctor recommended me to go here she started asking questions about who he was and location. I have seen Dr Wrege since i was 10 and when i told her his name she acted like i was lying. I guess i wont go back because the dont carry my size even though they say they carry a wide range of size. My size was 11 wide. They did not offer to order any shoes in my size and was done with me once other people walked in that looked wealthy. Edit: i am not an 11D or even close to it. One foot is a 9.5B and the other is between a 10 and 10.5 B. Found awesome customer service and shoes at The Good Feet store.

I wanted a running shoe but the employees at the store kept pushing me to buy me a walking shoe. Eventually, I ended up buying the walking shoe even though I had my heart set on a running shoe. FYI the heavy and undercushioned walking shoes were terrible for running. Not only did they sell us a walking shoe knowing we needed a running shoe, but they also upsold us as the walking shoe was far more expensive by nearly $80. I only review this place after having recently bought new shoes and having a wonderful buying time somewhere else were employees actually took into account of my needs. As someone who loves buying shoes, I hate this store and would not recommend to anyone. Even before I bought the shoes, they seemed sketchy. I now know this store does not care for their customers, only looking to turn a profit. No morals.

I just moved from out of state and went here to replace my crosstrainers I have been wearing some type of for years and replacing every 4-6 months or so. I mentioned I needed something good for lateral movement and came in wearing my old pair. They didn't have any cross trainers in stock (no problem with that - it happens - especially with covid) but the lady came back out with 880 running shoes which are explicitly not to be used for lateral movement and have pretty terrible side support (I was even warned aBout this at the store in IL.) I then asked what type of trainers she'd originally recommended and she couldn't give the name of the style so I could order online. Overall a bummer experience at a very expensive shoe store. I'm so used to getting expert help from nb that it was really sad to see.

I definitely DO NOT RECOMMEND this Albuquerque New Balance store. They get NEGATIVE review from me. I bought shoes for my dad. He was looking for a slip-on shoes, due to his age, and the store owner convinced him to buy this New Balance shoes. He did and then tried to wear it at home but was not easy for him to wear it. So we tried to return the shoes within FIVE DAYS, without wearing shoes at home or outside home, and the store employee and manager will not refund our money back. They said it's used and will only give us store credit. Very unfriendly employees including store manager Tracy. They DO NOT HAVE People skills or any Customer Service skills. I will NOT RECOMMEND this store to anyone. They ONLY WANT YOUR MONEY and not give you refund even if you follow their own store return policy.

I went into store to purchase a leather cross trainer; after speaking with Todd, he asked if I would be open to a mesh cross trainer; after explaining that I walked daily on talus to paved trails and used a shoe insert; Todd directed me to a cross trainer that was $70 more than my original pick. These shoes were purchased in January and by April they had ripped and the tread does not work on talus or even light gravel trails because they slip. The service was quick and friendly but the product did not meet my expectations nor did it measure up to the Sketcher cross trainer. I feel not just disappointed but my sport needs were not met and for such an expensive purchase that deteriorated within months of purchase.

One of the worst shoe buying experiences I’ve ever had! The sales people have no knowledge of the product. Sure they measure your foot with a fancy machine, but tell you absolutely nothing about your measurement. The questions I asked they could not or would not answer. Unaware of a return policy not on the receipt, I bought and took them home. I didn’t wear them and attempted to take them back, when a rude manager snapped and said “there’s no returns, there’s a sign on the door”. She rudely said they were worn, and I told her only in the store, she closed the box and said no returns. If you are expecting any kind of service, by shopping here you will be very disappointed! I have had better service at Payless.

Footwear is really important you have two feet and they are the ones that carry you all over the place, hence they need lots of TLC. New Balance is the place to go if you are looking for good performance shoes. They staff is friendly knowledgeable and professional. They will totally help you find the right shoes for whatever activity you are looking for. Your feet will be measured to insure they right fit. It’s important to note that New Balance has a good selection of standard and wide width shoes, ranging from cross country running walking and styling . My favorite is the 574 classic sneaker to run errands around town. You can’t go wrong with a sneaker that has been manufactured since 1906.

I went in after I decided to stop being stubborn and actually buy the right supportive shoes. I was greeted by a few friendly gals and told them I needed a supportive shoe, explained my back and knee pain and that I was on my feet a lot of the day. I was promptly measured on the groovy foot scanner. I was recommended a few different shoes and I tried all of them on to be sure I chose what I felt was best. I left with the 990v5 and I couldn't be happier. After wearing them for a few days my knees and back are feeling significantly better. I'll definitely be back to buy more new balance in the future. Thanks again to the kind folks who helped me out.

The manager in the Juan Tabo store was very unreasonable. She was rude and unwilling to oblige by the store policy. I had the original box and receipt but refused to give me an exchange on a pair of shoes that I had just purchased last month. I had wiped them down before returning them. She kept claiming that the shoes were wet and that they were ruined. The shoes were not walked on. Neither were they scuffed scratched or "ruined". The inside of shoes weren't wet. I wasn't asking for my money back. I only wanted a shoe I can wear. Don't go to that store. Poor customer service.

DO NOT SHOP AT NEW BALANCE!!! They will not issue any refunds or returns because of COVID!! I purchased two pairs of shoes for my daughter who I could not bring with me because the store closes too early. I told the sales associate that I was going to purchase both of them in hopes one of them would fit her. At no time did he tell me that this would be a final sale and I would not be able to bring them back for any reason. The receipt says I have 30 days but they said the policies have changed so I am out $352.44 for shoes my daughter tried on for one minute.

Girlfriend and I visited the store today looking for a match to the New Balance trainers she bought at Kohl's the other day. The employee who helped us was very condescending. He told us they didn't sell the "cheaper" line available at Kohl's. "The shoes in my store are much more expensive than yours", he bragged as he pointed at her's. Yep, my girlfriend took the bait, bought some cheap NB trainers at Kohl's, and liked them so much we drove 30 miles to shop at a legit NB store and get insulted. Terribly sorry. We'll never disgrace the store again.

I thought local meant more. I called and spoke with Todd about an exchange from an online order, drove 30 miles from out of town to exchange a pair that he told me would be no problem. After I arrived, I was told they can't help me. My beef is that he told me what I want to hear to get off the phone with me ASAP and didn't listen to me. If he had told me that is not store policy I would have understood. Instead, he just wasted my time and gas. I will no longer buy local it doesn't matter.

My father is a 76 year senior and was treated very poorly buy a grumpy, overweight white man. It was my fathers first time buying stability shoes. He asked the white man if he should put in his own inserts. The man replied very rudely. WELL THEY GAVE THEM TO YOU FOR A REASON!! Warning. Make sure you take the inserts back with you the man who helped my dad kept them and would not refund his money back

I went in to get 2 pairs of inserts (for plantar fachiates) and ended up buying 2 pairs of shoes, also. The saleswoman was so nice and suggested I should get a shoe with more cushion and stability. She said she had 2 shoes that were the best to wear if you walk and stand a lot. I tried them on and had to buy them both. They are so comfortable especially with the inserts. Thank you New Balance!

Great customer service!! But, but, but selection is very limited. They will have a shoe wall with approximately 25 selections but in reality it's about 2/3s of the selection 25 shoes. They have 2 or 3 different colors of the same shoe. Come on now why cant they have a larger selecton?? I will drop in again in a few months and hopefully the running shoe selection will be much better..

After the horrible experience I had at the Ellison location, I was so pleased with my experience at this location! John was so nice and helpful. He resized me on the computer to make sure I was getting the right size even though I knew my size, he wanted to make sure. I will always go back to this store even though it’s 30 minutes from my house. Their selection was way better too!

I would have given 0 stars if that were an option. Store refused to refund shoes I bought at New Balance online website even though the official New Balance website says stores will do this. I printed this out as proof, but I was told this New Balance store isn't affiliated with New Balance. Huh? What's the name of your store? What shoes do you sell?

Extremely helpful staff. A bit pricy, but worth it. A month later, nice shoes still look great and feel great. I've noticed that my feet don't hurt as much after buying New Balance shoes. I've been buying from the store for several years and like it. As I said, it's a bit pricey, but I also don't get pain in my feet. I think it's a good value.

The overweight man who helped me was very unfriendly and rude. I asked for a size 10 1/2, tried them on and they were too small. When I asked for a size 11 he stormed off huffing and came back with my size visibly upset. He said maybe two words to me the whole time he was helping me. Very unprofessional.

Store was not busy at all and no good customer service so I took my business elsewhere where I felt more appreciated and welcomed. Good Feet store was A LOT better from door to check out. This lady at new balance needs to improve on her customer service skills!

My bro needed good shoes by order of his podiatrist. They took the time to get just the perfect size and fit, and I can even tell he's walking better. I always get new Balance, they're worth it and last a long time. Great service, quality shoes.

My Dad bought two new pairs of shoes. The staff was friendly and the gentleman look up to see if he could order the styles my dad wanted. The store was also clean and very organized Highly recommend for shoes and for that you visit this store.

Worst place to buy shoes in ABQ. Only go here when I have to due to gift cards and employees are always rude and make things as difficult as possible. Do not go here! Others stores have the same shoes and have much better service

I went there with my son and had such superb customer service I brought my other son too. Tracy was wonderful and made an experience that could have been very stressful much less stressful. He was helpful and friendly.

The staff was very nice measured my fiance feet and put soles in the shoes and he loves his new shoes and said he feels a difference in his back and knees already. Out with the old in with the new

My daughter was at the podiatrist today and she recommended New Balance for the right trainers. Both Tracy and Todd were fantastic and helpful and we found just what we needed with their help.

I love the New Balance store. All the staff is super knowledgeable and helpful. The shirt I wanted was not available in my size but was online and they helped me order it.

So far I like the shoes. I bought 6eee which are still tight on me but that is as wide as they get. I don't tie my shoes tight. Slip on slip off. Feet need room to grow.

The girl was extremely helpful. I tried on many shoes and FINALLY found a pair I was happy with. Great customer service and good experience.

Just got some 550’s, they’re great btw! Shoutout to Natalie for giving me the 3d foot scanner and helping me find my exact size.

Everyone here is friendly and helpful. It's a very nice store. My husband and son were nothing able to find shoes that fit well.

Great customer service every time I go.. Natalie at Juan tabo patience and knew her shoes!! I'll surely b back..

Tracy and her workmates are always friendly and helpful. They usually have the one style that I like to wear.

Good service. Pleasant workers. Fitted my husband. He is not easy to fit with shoes. Fussy and indecisive.

Nice place, helped me with an XX wide shoe, it was pretty pricey, just hope it lasts for the price.

Good service very knowledgeable people that waited on me pick exactly what I wanted

They had size 15 fresh foam trail runners in stock. …