This is one of the closest pet stores to my house but I will never be going there again. I do not know if it is just a particular employee at this location, or if this is a problem at all locations. However, the last two times I have stopped by this store (probably 5 months apart), I have been greeted with one particular employee's unsolicited, extremely condescending (and most likely unqualified) opinion about what my pets should be eating. Literally this has been offered within 5 seconds to 1 minute of me walking in the door. Both times, all I did was ask if they carried a particular brand of food. It is one thing to offer an opinion or "advice" when a customer asks you for it, but it is another thing completely to assume that you know better than someone who walked in your door 5 seconds ago, whom you have never met before and whose pets you know nothing about. I do not appreciate strangers assuming or trying to make me feel that I am a bad person because I feed my pets food with "by-products" or "grain" (news flash, any offal is technically considered by-product in the human meat industry, as are, for example, human food-grade hot dogs, and have you seen the new albeit limited research on DCM in grain-free fed dogs?), nor do I appreciate them assuming that I have not read the research myself, spoken with my vet, and made the best decision possible for my own pets. I get that your store has a particular bottom-line or product that they want to sell, but you're not converting anyone into a loyal customer by trying to send them on a guilt trip. Give the aggressive sales tactics a rest. I'm sure if you have no opinion at all, or if you share their opinions, they are a lovely person. Otherwise, be prepared to be judged and shamed within seconds by the employee who thinks they know better than everyone else just because they work at a pet store, and who can't fathom that there are other contextual considerations or information that they are not aware of.

Edit: The kittens all ended up fine I was able to switch to non-clumping and the fortiflora helped clear their digestion issues amazingly. I just had a very good experience Saturday with one of the workers, she helped me find food and gave me samples to try. I don't have any issues when going there besides the one I previously wrote about. I just feel if someone goes in and asks for something specific it isn't a good idea to be suggesting other things in a way that makes them feel not as educated. Offer ideas and advice when asked but usually people have animals that can only have one thing or are sensitive to certain things. We know our animals best and what they need, when something isn't working that is when the advice is appreciated.

I was at the store today to pick up some treats for my dogs and the service I received was fantastic. What really made me upset and angry, is the way the groomer was yelling at a dog that was whining and barking. The door was closed to the grooming area but you could here her yelling and getting super frustrated. I understand that barking and whining can be annoying, but as a groomer, you should understand that not all dogs are comfortable being groomed and they might be anxious. I literally almost walked out because I couldn't listen to her yelling at this dog. Yelling at a dog that's anxious won't calm the dog down... I know I would never want my dog to be groomed by someone like this.

I’ve been a customer for a while, the employees are always very kind. But after my most recent interactions I won’t be back at times I’ve seen the owner act really rude to her staff but recently she was very condescending and rude to me when I tried to return expired product I had bought a week prior. The product expired in 2020!!! Check the products you buy from this place!!!. My other issue is that more then once I’ve heard the groomer yelling at the dogs in the back to be quiet.

Terrible customer service from owner or manager. Went in for smoked bones and was sold frozen 'smoked' bones that turned out to be raw (blood on couch and in carpet now - oh joy!) Took them back (not expecting a refund as I have heard bad reviews about owner), and not only did I not get a refund but as she actually said "I don't need to hear the story". Because why would a store owner/manager want to know their employee gave out wrong information? Kind of enough said.

We bought the Ssscat air/sound deterrent spray from this store. The product doesnt work at all, the sensor won't pickup any movement therefore the spray never activates. We went to return it to the store within 30 days, which is their return policy. However the store owner refused to take the return and told us to contact the manufacturer instead. The product didn't have any damage on it and all the parts were there. THIEVES!

I’m very happy with the customer service I have received from this location! I purchased a bag of raw food that was slightly freezer burnt and my cat wouldn’t eat it and of course I didn’t save my receipt. Not only did they give me a refund but they gave my cat a goody bag of items to try out and are going to call me when new stock comes in. Will definitely do business with them again!

Excellent cat grooming process! You come in with your cat and help keep them on the grooming table while they get their shave, it's all kept very calm, easy, very gentle physically and mentally for cats and owner. Tammy's never nicked my cat and her knowledge and confidence with grooming and cat anatomy is a big part of what keeps the cats so calm and makes the process so smooth.

Just wanted to post a great review for good customer service. I was worried about stores closing and me not being able to get my dogs food when I come to town on Thursday due to all that is happening in the world. I called, you had it, put it aside for my friend to pick up. When she did you gave her free treats for her cats for helping me out. Thank you!!!

Always have fantastic service from Julie the owner, Laurie and everyone else here. Tammy the groomer is also wonderful with my nervous dog Jasper. He always looks so amazing after his grooming.Tammy takes the time to listen to what you want done and always exceeds my expectations. Cannot say enough great things about our experiences here.

I visited for the first time today after working in the area for more than a year and never knowing this place existed! Julie was an absolute delight helping me find a gift for my cat’s birthday and with everything else! I’ve never had such good service in a pet store. I will definitely be making these guys my new go-to! Thank you!!

I bought new nail clippers today here and my first time using it, the edge was so that dull it splintered my dogs nail. I go to return the product and apparently the policy is that "the box is not in resellable condition" but I can't understand why they'd want to resell the detective product to some other owner.

My favourite pet store in the city! Great service, attentive staff who are super helpful in finding the perfect items and food for your pet. My dog also loves joining me on our visits to get lots of pets and treats. Getting a nail trim here too is a breeze when they get it done quickly and properly.

They have really great staff here! A great selection of items at good prices - they have always had stock of the items I'm looking for and a good variety of wet food for cats. Julie was very helpful and helped me carry my things to the car because I had way too much for one person.

Absolutely amazing experience. I was looking for a certain type of treats for my dog with a sensitize tummy. Even though they did not have the treats they sent me home with some samples to try with his tummy before buying a bag. The employees were so cheerful and kind.

Great service with excellent product selection. Our dog loves Daves bones. We freeze them with dehydrated food in them to reuse them! Also good place to get their nails trimmed. They also have deals during the week - Dave's Bones are half off on Tuesdays I believe!

Laurie is a delight to deal with always and Tammy (groomer) is wonderful; my dog Luna had a back leg injury and desperately needed her nails done. Tammy took great care in doing this without touching the injured area and was able to do it quickly and efficiently.

Supplies are good, store layout is pleasing. However the system they use for checkout is archaic, they seem to be going back and forth between two different computers and a manual for barcodes. The staff although pleasant and friendly are not very knowledgeable

The store itself is neat and tidy but NEVER use the grooming service here. The grooming room looks like a dungeon and my dog (her second time here) basically tried to run away from the store because of a traumatizing experience. There is

Tammy is a very friendly groomer, it was reasonable priced and he looked amazing when he was done. My dog was amazing with Tammy and he came out very happy. He did take 5 hours to be done but looks absolutely amazing, I will be returning.

Grooming is cheap, but not when you include the $400 vet bill for anti-bacterial soap and cream for the infection. Groomer is behind closed doors and is not supervised while she works. Pets are expected to arrive at 9am and be picked up

This is the best pet store in Calgary!!! The staff is not only friendly, approachable and helpful, they also go above and beyond to make sure you have all the education on products you are buying so you can have the best for your pet! I

The store is easy to navigate but incase you get lost the staff are always super helpful and pleasant. Whether you're looking for raw diet food or regular kibble, toys or grooming needs they of course have it all.

I've come in multiple times over the last few months and every time the bucket of spray millet has been a mashed up mess of broken stems with no usable product and today I found large clumps of animal hair in it.

Always great service, always have what you want, and if they don't they'll take your number and call you when it's in. It's one of the only places that stocks the food I get for my cat so this is my go to always.

It's a good store but small. Good friendly staff and a clean store. It was a good experience. I would give a 5 if they had more items other then foods and bones, but that is the draw back of the smaller store.

Best customer service!!! They go above and beyond to help their customers. They've even ordered supplies for me they didn't have. This is my go to store for my dogs needs. The grooming is fantastic there too!

Great staff is very friendly and outgoing. Bring your pets, and they will get showered with treats, and you get to take free treats home with your purchase. My dog loves the staff and we visit once a week.

Their service is amazing and their prices are reasonable. Shopping at this little store is a great way to support a local business owned by people who care instead of a big box retailer.

Cody provided exceptional service, offering a brief lesson on the various dog food brands they carry, ensuring we could make an informed decision for our beloved pet's nutrition.

I bought frozen raw food here 2 weeks ago and found out that this food has been EXPIRED for 1+ years :( Make sure to check the expiry date if you’re buying anything from here

This is my go-to neighborhood pet store for my rabbit. The prices are always reasonable with great service. They always give me some treats woth purchase as well.

Tammy always does a beautiful job grooming our Jasmine (Bichon/Poodle). Our dog used to get anxiety going to the groomers, but not with Tammy. Thank you! …

The store was clean and well organized. The lady who helped me was kind and even gave my new puppy a little treat! Great store! Highly recommend.

They have a great selection of dog food! We are happy to find our preferred raw food here, and the dog toys have been a hit with our pup!

Love Tammy! She grooms our boys, Shiloh & Finn, and always does such an awesome job. Only place we will take them. She's a gem.

The staff are always eager to help you find what your looking for. Great selection of different food for your fur babies.

Friendly staff..good products. Tammy is the best. Heidi our Doberman loves her, even when she clips her nails.

Staff are always so kind and helpful. Love coming in on Thursdays for a discount on treats! Highly recommend.

Friendly staff and always get a nice greeting when we bring our dog