AVOID THIS LOCATION. Owner is not honest. We purchased treats and raw medallions less than a week ago. Ken (I am assuming the owner) told us we could return the food for any reason but not the treats. He also offered a deal on the bite size raw medallions because he says he is unable to sell them for months which we passed on. We opened the medallions and it was freezer burnt most likely because it was sitting in their freezer for months. Anyways when we tried to return the medallions, he told us that pet planet's policy was not to take back any open food. My wife went back in and he schooed her away like a bug waving his hands and said he will not accept returns for food. We called another pet planet and they told us to bring it into their store no problem even if we didn't purchase from their store. I called Ken back and told him I will be contacting head office about this incident and he quickly changed his mind and policy and said that he JUST (in a matter of 10 min) talked to a few other owners told him to take it back. What a disgusting human being! I hope Pet Planet takes this case seriously because it is a good brand and I don't want one owner ruining it's reputation.

Ken is the manager and he is nothing but a true gentleman who takes care of the NW community of Calgary. Every month he orders me raw for my dogs and always orders an extra box just in case. Today I came in recovering from my cold and he offered to do free deliveries for anyone in need. He proceeded to tell us all about how he delivers to the elderly in our community who can’t leave but need supplies for their dogs. He certainly is not expected to do such things but he even carries out the heavy dog food for me though I’m able bodied. Imagine how he treats the elderly! What exceptional customer service. He always greets you with a smile and your name! This is truly the best Pet Planet in all of Calgary! 5/5 stars. The other staff are great too but Ken definitely brings a charm to this pet supply store that I’ve never encountered before in any other. Even if I move communities in the future I would consider making the trip just to support Ken and his business. Go Pet Planet!

Never again lol First time I have ever been in there was today. Thought I would stop in and check if they carry a certain brand of dog/cat food that I was looking for. This brand of food is Canadian made and very good quality. I was basically pet food shamed right outta the store. LOL I dunno how many people this type of approach works on, but its not going to work with me! I would love to see this list of "strict regulations" that this particular food doesn't meet. I looked on their website to try and find out where in the world this pretentious guys was getting this info from and found nothing. And off I go, with my $90 for a bag of apparently low grade dog food, back to Pieces pet. ( Funny when you walk in the first think you see is a bunch of rawhide chews, but their regulations are so tight you know lol)

Such a nice place to go to, Ken is helpful in every aspect of what you need. When I walked in there for the first time I was recommended a dog food from a vet which he quickly said don't get as it isn't the best for your dog which after I looked into it more was correct. The prices for the food are the same if not better for the food I get. He is also very knowledgeable on dogs as when I mentioned I had a lab he instantly recommended goats milk as it can help there skin. No matter where I live in or near the city he has my business for dog food and the lot.

This was the first time in a while that I stopped in at this location to pick up some toys, treats and food for my dog. Not sure if the owners have changed, but I was blown away by how pretentious and rude this particular staff member was. She spoke to me as if I was a bad pet owner and treated me as if I had no knowledge of anything related to caring for my pet. Needless to say I walked out and took my business elsewhere. This is beyond disappointing, I remember how lovely and friendly the staff use to be at this location.

Love this Pet Planet so much! Ken is always so helpful when I’m looking for something specific. Our dog is on a new diet after getting pancreatitis, so he has been very patient and helpful with a very picky dog. Ken is also very kind to help me out to the car always with my bigger purchases (especially now we have a very busy baby usually in tow) it’s just that extra touch that keeps us shopping there. A lovely staff who genuinely care and reasonable prices. Why would go somewhere else? Thank you for all your help always!

This is my new go to pet store. I have always gone to the pet planet closer to my house but the owner of the creekside location goes above and beyond to make sure not only your cat and or dog is happy but so are you. I asked for recommendations for my picky cat and the knowledge I received was so great! Mr. Cat is happy and enjoys his new food. He even seems to have more spunk and runs around like a kitten again. Thank you for all the help and hard work ! You have a returning customer 100%

I started going to this location a few months ago and haven't looked back. The owner is so friendly and helpful. It is a very welcoming environment, which we all need now more than ever. They have a wonderful selection of food, treats, toys, etc. Best I have seen around. I go every Thursday for 15% off treat day! Bully sticks, fruitables, soooo many wonderful healthy treats to chose from. This is a local business you should definitely consider supporting!

Pet Planet Creekside is great! Ken and his staff are very friendly, knowledgeable and welcoming. The store is clean and well laid out for browsing. There is an excellent selection of food, treats (!), toys and accessories all reasonably priced. The people here are always willing to go to the extra effort to make sure you find what you need. Pets are welcome here also! I don’t go anywhere else for pet food and supplies; you found the right place!

This is one of my favourite places to stop on my way through Calgary to get my dog her favourite food and treats!! They have an amazing selection for anything you need and the amazing staff has even offered to order things in for us! The store is always super clean and the staff is so friendly and helpful!!! I recommend this store to all my fur-parent friends and anyone else needing anything for their fur babies :)

Very knowledgeable staff and super friendly! Went there last Thursday and the gentleman working helped us pick out a cat tree for our knew kitten and of course some toys. Came back on Saturday and the owner helped me pick out some food for our kitty which he loves! Will definitely be coming back! Store also has an awesome policy, if your pet doesn’t like what you buy you can exchange it! Love this place

We have been getting our dogs food here for years. The staff are fantastic and always are friendly when you enter and offer to help you find what you are looking for. We buy the biggest bag of food so they help me not only carry it to the till but out to my car as well. They are knowledgeable when you ask them their opinion on food and treats and I appreciate their help. Definitely recommend

I have been shopping at the Creekside Pet Planet for many years now and have always had excellent service. One of my cats got sick last year and Ken was incredible at researching and finding what would be best for him at that time. I will be forever grateful and will recommend the store every single time! All of the staff are excellent!

Ken is awesome, very friendly (and pet friendly too) knowledgeable about the products in the store. He will always point you in the right direction to get what is best for you and what is most important for your cat or dog. The personal touch he provides is fantastic he always helps my wife with carrying big bags of food to the vehicle.

My favourite pet store in Calgary! The owner & staff are so knowledgeable and kind! I really appreciate their recommendations, when my puppy had an upset stomach the vet only recommended antibiotics if I wanted to, but the staff here told me to try pumpkin.. and it worked like magic. Truly appreciate their knowledge, nothing compares!

Ken the owner is very friendly and personable. I was in there yesterday looking for options for my bulldog who is 11 years old, losing weight, and having joint issues. Megan helped recommend a new food, and shared the store policy on food refunds if my dog wasn't liking it. Really helpful staff, and a very friendly owner.

Our favorite pet store in Calgary by far! Ken and his team are always welcoming, friendly and very knowledgeable. The store is clean, organized and has a great selection of products. You can tell they are passionate about what they do, and always try their best to help pick out the best products for our fur babies

Ken is a great guy to come in and have a chat with. Always in a great mood and is invested in building the customer relationship. His other staff are always friendly. His store is also the only one that carries the higher quality food which I notice makes a difference in our cat's energy levels. Highly recommend.

Knowledgeable friendly staff. Prices are a bit marked up but they have better selection then the competition. Make sure you do your research BEFORE so you are buying the correct producrs. Deals on Tuesday and Thursdays for bones and treats respectively. They support 'no rawhide' so kudos to them!

Staff is always very friendly and helpful. They actually offer to help grab your bag of pupper food. I go for a specific wet brand, and if it's not in stock (which is pretty rare), they make sure it comes in next time. Despite several pet store around here, I choose to come here for the service.

Since our first visit to Pet Planet we have become almost weekly regulars to purchase product and discuss things with Ken. He is very easy to talk to and very knowledgeable on his products. His type of one on one and remembering from visit to visit we do not see from the big box stores.

I am a new dog owner (puppy is only 4 months) I have many questions and Ken is amazing!! Takes the time to answer ALL my questions and hides his smirk when I ask a really really naive question!! He takes the time is honest and fair!! This will be my go to dog store from here on in...

Pet Planet in Creekside is amazing! Any time we go in Ken always has a box of our special order raw dog food on hand for our two pups. All the staff is super friendly! Very happy that this location is in our neighbourhood! Thank you for all your hard work! -Clare (Wilma and Nora)

Met the new owner a few times and a few of his staff. That's our go to store to pick up raw food for our picky donkey (French Bulldog). Always courteous and helpful. Loving the update to the store too! Oh and Tony loves getting all the extra attention from the staff there too. :)

Clean Store, friendly, knowledgeable staff. My senior cat was losing weight and wouldn't eat, I talked to the young woman working that day and she made some suggestions. Well, he loved the food and has gained his weight back and acts like a younger cat. Thanks!!

Brought my new puppy in to get some things today and they we so helpful in helping me pick things out. I had my hands full with the pup, but he basically did the shopping for me, and even carried everything out to car. Amazing service even with Covid!

Super friendly. Pets are welcomed any time. Also she gave my dog a treat and asked me 1st before giving it to him. Little things like that are important to me. We've been shopping here for over a year now and never had a bad experience yet. Keep it up

Ken (owner) and all the staff are extremely knowledgeable, friendly and make each visit and purchase truly a one of a kind experience. They always have in stock the only food my boys have eaten GRAIN FREE WEIGHT MANAGEMENT Chicken Meal & Peas Recipe.

I love this store and the employees. They are helpful, friendly and always go the extra mile for their customers. I know if I have questions they will do their best to find me an answer. The prices are great and the customer service is even better!

I just left here (Tuesday, Nov 8th 727pm) the young lady in here was so friendly and cheerful and it's making me want to make the drive here instead of the pet store in Evanston just because she was so nice :) super awesome customer service! …

The owner at pet planet creek side was very helpful and friendly. His service had been excellent. I love coming to the store. The staff is very friendly and helpful with all your pat needs. I would definitely come back again. First class service.

Just did my first adoption event at this store and it was awesome. The staff were amazing and knowledgeable the owner was super kind and down to earth. The store is great inside and I love there products. Also sales on bones which is exciting!

Pet Planet Creekside is a great locally owned business that I choose to use for all my pet care needs. The staff are always very personable and respectful which makes my experience enjoyable each time I shop there. Let’s support local people!!

I have been going to Per Planet for about 6 years and have always had an amazing experience every single time I’ve came into the store! That’s a very rare thing nowadays! The service and products are great and the price is really good!

Customer services are always on point here, and they have an abundance of selections to choose from for the two picky eaters at home. I live close to 2 other pet stores, and would often drive out of the way to shop at this Pet Planet!

I have only ever received excellent and kind service from the employees and owner here. I am disabled and on aish and he donated a open returned bag of food to me once. They care about your pets and it is a local business. #shoplocal

Ken the owner is just fantastic, he really cares about his customers and even knows his regulars by name and their pets. Store is always well stocked and clean. I love supporting a local business in the Calgary community.

Great customer service and options for easy curbside pick up make this our go-to shop for our beagle's food. Our two dogs love their treats, and Ken's variety of excellent quality natural treats is outstanding!

Pet Planet Creekside is the best pet store in the neighborhood. Ken is always so friendly, welcoming and always remembers my name!! His store is clean and always well supplied with everything we need!

The service here is the best at any pet store I’ve ever been to! Ken is very attentive and remembers me every time I come in and knows exactly what I’m looking for! Highly recommend shopping here.

The staff at Pet Planet in Creekside are extremely friendly and helpful. Ken has always been super knowledgeable and more than happy to help out. I definitely recommend shopping there!

The owner and staff are extremely knowledgeable and very friendly! They are sincerely looking out for the best interests of your pets. Thank you so much guys! You guys are awesome!!

Ken is extremely helpful every time I need something at Pet Planet. Great variety of selection. I don't go to any other locations because this one is the best! Highly recommend! =)

The owner was super knowledgeable and very helpful. The staff were also super nice and the store has a great selection of treats and dog foods. I would highly recommend.

We always receive excellent service from the people at this location. Quality and product selection is great. Frankie our Boston Terrier enjoys his visits to the store.

I've been buying food, toys and treats from the Creekside Pet Planet for many years. Excellent service! Very friendly, courteous and professional. Highly recommended!

We have always had great experience at Pet planet. Ken is so personable and has tons of knowledge with respect to dog items. We love pet planet and come weekly!

Front cashiers are always friendly. Store is clean and open. They know their products and always willing to help. This is my fav store. Check it out. - Carmen.

Always great service. Come here for my dog's food and treats and they always have great advice. They even carry the stuff to your car. These folks really care.

Amazing service! Ken is amazing and always willing to help. He even does deliveries for food! I will never go to another store to buy pet supplies for my dog!

Fantastic store- the man working was very kind, informative and beyond knowledgeable! Great selection of bones, treats & food! We will definitely be back!

Excellent store and service is excellent. The manager goes out of his way to help you and will order things in if you want. I highly recommend this place.

The owner is amazing and very well informed, they always have very high product quality and offer great all around service. I would definitely recommend

Ken was very helpful & knowledgeable. We came home with some great toys and advice for our dog. Definitely recommend this place for all your pups needs!

This is our go to shop for our cats and dog. The staff is super helpful and friendly. Ken helped us with picking out new food for our very picky puppy.

All staff are delightful and knowledgeable. My cat adores this food and occasional rewards for ongoing purchases. My preferred place for pet food :)

This is my go to pet store, super close and friendly staff. This is also the only pet store that sells my cats wet food:) very happy to shop here.

Love my Pet Planet, they are always so knowledgeable about products and friendly!!! Would Highly recommended this location to anyone with a pet!!

really nice staff! i was helped by a super nice gentleman and he helped me pick out treats for my dogs. very knowledgable and super helpful! (:

Staff is very friendly and helpful, the owner is nice and very welcoming, prices are great...thank god your only 5 minute walk from my home

Best Pet Planet in the City!!! Loki loves coming here and there is a great selection of products for all our fur babies …

Everyone is always very helpful and knowledgeable. I love coming here because of the quality of product and service. Highly recommend!

Very friendly and well stocked pet store. Staff is great and if you choose to go shopping with your dog they spoil them with treats.

Ken always goes above and beyond to serve customers and their furry friends. Great store. Check out Treat Tuesday’s to get 15% off.

I haven't had a bad experience here yet. The staff are always quite helpful and knowledgeable when I have questions for them!

The bald guy really made my day. He wasn't using very familiar language. Though his attitude was impeccable. Great character

Ken was incredibly helpful and friendly and we are lucky to have this PetPlanet to be part of the pet community in the NW :)

Fantastic well stocked store with knowledgeable staff on all the products! I was helped by Ken who was an absolute legend

Stocks a great variety of healthy products for dogs and cats. Super friendly and helpful staff. Highly recommended!

Wonderful pet store with great variety of selection in products! Owner Ken is always super friendly and helpful :)

Ken is so helpful, always remembers my dog and js super friendly. Very knowledgeable about all types of dog food.

Always great advice and service! My doggo loves coming to the store and is always greeting with smiles and pets.

Always friendly and helpful. Lots of great products to choose from! Offers curb side pickup with a smile …

Workers are always super friendly and helpful! Excellent customer service and the store is nicely organized.

Service from the staff is always courteous knowledgeable and friendly. Recommend for all your pets needs....

Great store, experience and overall appearance. My dog loves the Dave’s bones and they never splinter.

Great customer service every single time. The employees are very helpful and always give great advice.

Always so friendly and knowledgeable. Great people, highly recommend as local store, great owners.

The staff are very friendly and knowledgeable. Highly recommend. Great supply of pet products.

best service ever!! Always willing to listen for inquiries and providing the best solution!!

Excellent customer service anf always stocked with the speciality foods I need for my pets!

Amazing and knowledgeable! Prices can’t be matched, always great sales! My go to pet store

Superb customer service from everyone working there. Staff are very friendly and helpful.

Staff was helpful in finding a suitable cat tree for my needs. I'd recommend this place.

Great place to shop for your furrrr friends . Amazing selection of food toys for cats.

Always a great experience. Friendly and helpful staff. What I need is always in stock.

Wonderful store, great products, and the best staff ever! Thanks again Pet Planet!

Love this place. Employees always go the extra mile. Super friendly. Great prices.

Always helpful and great service! We love going here for all our puppy needs!

I love my Pet Planet! Very friendly staff and excellent customer service!!!

Such sweet employees there and a great, reasonably-priced selection!

Great service, better people! What a great store! Ken is awesome!

The best pet store ever! Great service and products you can trust

Owner was very helpful and was able to find everything I needed.

I’m always greeted with friendly and professional service here!

Amazing customer service and very friendly and helpful staff.

Super helpful staff, have everything my dog and I need.

This is an awesome place to get a pet. I love my pup.

Ken is unreal and the girls are all super helpful!

Great staff, awesome local pet store to support.