It’s unfortunate that I have to rate a local business this poorly, but I have no option. We used to go here exclusively for our cats’ and dogs’ food, toys and treats. I’m talking thousands of dollars of spending. That all changed when I brought my puppy in during the extreme cold snap we had in the winter of ‘21. While checking out, my poor puppy had an accident in the store (as puppies do) and managed to get a minimal amount of pee on two dog jackets by the front door. The person working was not only completely not empathetic or understanding, they forced me to purchase the two jackets…over $200 total for something that easily came out in the laundry. Given I already told them my phone number for the purchase I was making, I had no option and was forced to pay. The person working said it was because the jackets “aren’t waterproof”…so they are selling non-water-resistant dog jackets at over $100 apiece? Unbelievable. We no longer shop here, unfortunately.

First time today to wash my daughter's Sheppard Husky Cross that I have been taking care of. I can't say enough about the young girl today and darn I didn't get her name. Clean facility and tubs plus pet food store. Was helped into the back, given full instructions on equipment. She was warm professional and genuine. I have found my new pet store and self serve dog wash. I'm extremely happy. There are many places and options but when you find and stumble onto a place that treats you so kindly, I know it's going to be a great place to go and soon know each other by name. I have two dogs and spend a small fortune on them and I'd much prefer a place like this to spend my money. Thank you for being so sweet.

Happy super picky dog's!! I've been needing to switch my dog's to a lower calorie kibble for awhile. I got fed up with researching different brands so I thought I'd give the store a phone call for some help. The person was extremely helpful and we were able to find a different food fairly quickly. I really appreciated when suggesting two different options, the ones she chose were similar in ingredients, taste etc as my original kibble to reduce chances of refusal and easier transition. Both dogs are extremely picky which never helps, but they absolutely love their new food! Sorry I cannot remember your name but thank you for your help so very much!!

The staff at Pet Planet are amazing. I brought Luna there today to get her fitted for a new harness and some booties and the guy that helped us was so kind and gentle and patient. It was a very positive experience for Luna, he made her feel comfortable even though it was her first visit with me in a pet store since I adopted her recently. She's two and can be very nervouse but she did very well. And I also love that they are all natural. The other lady that also helped me here as well is great also! And I could even walk home after because of the convenient location for us!

This location used to be our go-to place for dog washing but that all changed when an employee informed us that the dog wash closed “around 4:30pm” despite the store closing at 6:00pm. It was 5:15pm and we had just driven 6+ hours from the lake. Our dog smelled awful and desperately needed a bath but we were refused this service even though we would have easily been finished before the store closed. Ridiculous service/policy and our money will be spent elsewhere from now on.

I have had nothing but great experiences here. As a new pet owner of a very old and picky cat I have alot of questions regarding diet and food. The employees here seem very knowledgeable about their product and are always willing to answer my numerous questions. I am very appreciative of the time they have spent with me. Excellent customer service.

I got a dog today and I had quite a few questions. I stopped at this store 3 times in 2 days and I talked to a different staff member each time. I love this place! They have a friendly staff that took their time to answer all my questions and give me advice. They seem like they legitimately care about my dog. Give these ladies a raise!

100% I recommend Pet Planet on Richmond Road, the staff is knowledgable and takes the time to find out exactly what you need. I forget her name but the one girl is so helpful and friendly, she even remembers what kind of dog I have and spent 10 minutes making sure I had the exact right supplements and food. 10/10 recommend

I did a search in the website for harnesses and nothing came up, so I called in asking about harnesses for small dogs which I was told yes. I showed up and they only had 2 kinds. I think they could've told me that over the phone about their small selection. I didn't even get a hello when I came in and no one helped me.

My 1 year old dog was not loving her new adult dog food from the vet. We dropped in Friday evening and Sophie did some taste testing of samplers. We found some she liked and picked up a couple bags. As a bonus it was "free biscuit Friday" so we got a treat sampler as well. Great service.

The staff were super considerate, were able to help us and answer all our questions, they had great prices, and had the biggest smiles on their faces while helping us. I would highly recommend this store for all your pet’s needs as well as for an amazing experience with each visit!

Super friendly knowledgeable staff helped me find the right food for my kitty!! Patient and attentive to each pet owners needs. Everything you need for your animal is here and their emphasis on community and natural products makes me feel good about each purchase!!!

These are some of the greatest humans in existence. I have been by three days in a row trying to find diapers and cones/cone alternatives for my puppy who got neutered. They weren’t just patient, they were so helpful and great with returns

I don't normally leave reviews but the employee who helped me yesterday was so exceptionally friendly. This was my first time in the store and I was blown away by her customer service (a rarity these days). I will definitely be returning!

This place is a hidden gem. You can't see it from the road but it's there and boy are the prices great. And the selection. And the customer service. And the amazing return policy. My dog was switched to raw unbeknownst to me whilst I was

The owner of the store is great: friendly, knowledgable, reasonable prices, and has a great selection. We go fairly often - especially on Tuesdays, when he has their marrow (dog) bones on sale. My labs love the treats they get from there!

Jess is such a great employee I truly think she should get a raise!! It was soo busy and she was the only one working and kept her composure the whole time and was so kind and patient to myself and every customer who came in!

The staff member was super friendly and helpful. She really took her time to help me find products, and to make my shopping experience a positive one. I would highly recommend this store to any dog/cat lover!

By far my favorite place to shop for my dogs. The staff are amazing and the prices are great. If you're looking for frozen bones, long lasting chews or fun toys (cat and dog) this is the place for you.

Good selection of supplies for dogs and cats. The staff are very nice and accommodating of my dog, they are always friendly and offer her snacks (but they always ask first to make sure it's okay)

Staff are friendly and very helpful. They ask the right questions. Listen to what you need for your pet. They also will start with something on a lower price point to try first.

I went in today to inquire about my cats food and the lady I spoke with was not very helpful at all. I was looking for pet curean brand food and told her I was looking for a

David and his team are a great group of people, that focus on customer service, and assist every-time with a smile and thank you. You won’t be disappointed shopping her.

Staff is ready to help. They know the products in the store well. Helpful with lots of ideas on the best things to help your picky pet. Prices are great too.

Good prices and selection. Very helpful owner AND attentive staff. They carry both premium and entry-level cat food among everything else your cat needs.

Friendly staff and great / fairly priced products. We buy our dog Charlie's "bully sticks" here routinely since they carry the brand that doesn't stink.

Great variety of items, well priced. Laura was a gem super helpful with my questions regarding boots and collar

Staff are great. I love the bone collection and frozen options. You get a free bag of treats on Fridays too.

Felt welcome and at home the moment I stepped in. Great atmosphere and wonderful staff. Puppy loves the food

I love the staff here! Knowledgeable, friendly, and they will spend all the time necessary to help you out!

Friendly and knowledgeable staff, they always try to help you make the best decisions for your pets health.

Great product knowledge. They put aside items until we could get into the city. Helpful, friendly staff.

The staff is super friendly! Always a great experience here! I get all my pet supplies from here

There was a dog in the store. Five stars! (The customer service was great too.)

The staff are so kind & so friendly here, great job guys, keep up the good work

Unfortunately not all of their clothing is refundable

Great customer service and had everything I needed.

Friendly staff and great products and great prices

Friendly and always have what I need

Good place to buy pet food.