My expectations were fortunately not high. One day, I was patiently waiting and was next in line when a representative came around the counter and asked if I was depositing a cheque (it was obvious I was holding the cheque in my hand and signed the back while in line). I answered yes and she said she could help me and directed me to her desk where I knew she was going to give me the sphiel about using the app to deposit cheques OR discuss the virtues of overdraft neither of which I was interested in. I began to tell her that the cheque was a substantial amount of money to me as a single dad and that I wanted to make sure it was deposited without any holds so I could pay my bills and reimburse myself for costs while working on a contract basis for a local company. I was unable to explain any of this information to her until she finished and even then she was still looking to see if i qualified for additional services on my account. By the time I made my deposit and got out of there the line up was gone. I left frustrated and I think she was completely unaware. I believe in second chances and have business at that branch today so I will post an update. I may be pleasantly surprised.

Just went today to get the will out of our deceased father's safety deposit box. We had contacted the corporate office to make sure all that we had to do was have a bank officer open the box with us, pull out the original will, make sure we were the executors and then head to begin the probate process with the attorneys. My sister is only in town for one week from Alberta, and the 'branch manager' (a young girl who appeared to be about 25 years old), said, "Absolutely not, you cannot access any safety deposit box until you have a copy of the will.....Maybe if it was only copy of the will, we would let you have but only after I have had to call in our legal department.....Don't get me started on that nightmare; you don't even want to know. So, sorry, I'm afraid that is all I can do for you today." Here's the kicker; our mother was the head teller of this branch before her death. Let us just say as soon as the estate is settled all of our investments, mortgages, and other accounts are being moved to other banks. No one deserves this kind of callous and rude service while they are trying to deal with the sudden death of their father......

I have been a customer of RBC for 30 years... service used to be very fast; but service has become slow (maybe its volume, maybe its a training branch). I timed it, for 3 Saturdays in a row, I stood in line for 20 minutes. Standing in line may be difficult on seniors, the disabled, and young children. Maybe RBC could put in a ticket system and some comfortable seats, a water cooler, and display entertainment on one of their 4 huge tvs, and provide a public bathroom? This way customers can be comfortable while they wait. Another suggestion: can the bank lower the wickets and provide chairs so that seniors can sit in comfort while conducting their business with a teller. It would also be helpful if RBC would provide a side ledge where i can put my briefcase and business folders and purse? Whatever bank catches onto this idea, will probably get more clients.

I've been a client of this branch for the entirety of my life, and have only had good experiences. In particular, I had a stellar experience with the advisor Braden Athanasiou who helped me set up my TFSA and reviewed mutual funds with me, providing insights into the differences between them, performance metrics, visualizations, all the other information I needed to make the decision as to which was right for me. He was very knowledge, made explanations of financial concepts accessible without sacrificing depth, and had answers to all my questions. He is kind, and professional. I recommend, to the greatest possible extent.

I had misplaced my safety box key and we were leaving the next day for 6 weeks. I looked at the reviews for this branch and said to myself ' no way we will get this resolved' !!! I decided to go in anyway at 10.30 am. A young woman called Jenna immediately called over the assistant manager and said they would call me back. They did!! At noon, having arranged entry at 4 pm that day. The manager Chris was there to facilitate the new safety deposit box. The customer service we experienced was way beyond anyone's expectations. Thank you RBC!!!

Unlike other reviewers, I had great service at this branch! I booked an appointment online the day before to open new accounts + credit card. Jashil greeted me, answered all my questions and was very efficient! I observed other customers and the rest of the staff also seemed friendly and efficient. There was a little bit of a line up at one point, but it all depends on the flow of people at that time and not the staff. I cannot recommend this branch more highly! Thanks again!

customer service is really disgusting there.i`ve just booked an appointment regarding rrsp,they`ve called me back within 1hr and said she has 2 questions for me.but she wanted to ask more questions.all she wanted to do just give me the answers on the phone,so she doesn`t have to come to appointment with me.totally disgusting.i`ve been with that rbc branch since i immigrated to Canada.it is time to switch financial institutions

Had a really informative and helpful experience today at the Waterdown RBC. Victor and Eric helped me with opening up the correct accounts for my banking needs, and answered all the questions I had regarding my short term and long term savings goals! I booked my appointment online and it was very easy and straight forward. Looking forward to my next visit. Thank you!

Have been with RBC for 20 years. Had a customer service issue, scheduled a meeting with the branch manager. After meeting with her she said it would take some time for her to look into it and get back to me with a resolution... months later and still haven't heard from her. Clearly everyone's just a number at RBC, even at branch level.

Such a helpful team! I have had difficulties with opening accounts and transfers as.. I am new to Canada but everyone there is so helpful! The girl with pretty big green eyes (I think..Tara? I belive so) was especially helpful and patient. Thank you! :)

Definitely not for the customers, for 2 years now they make no attempt to shovel their sidewalks. There driveway to exit is a hazard to pedestrians. They should relocate or start shovelling before reported to the city.

In recent months, this location has become a training center with reduced staff. Waits for a teller now always exceed 20 minutes, even if you are third or 4th in line. Very frustrating.

Honestly I dislike all big banks, service fees are brutal with them all. This branch has been helpful in service when needed, however the lot parking and access is well.. questionable.

Can't reach anyone at the branch ever, keep getting sent to some main answering center, always experience terrible customer service. I can't be the only one

Almost every time I've gone into the bank, I've had some sort of problem. Some days I wonder if they know what they're doing in here.

Staff are very friendly, very helpful and always attentive to what you need to get done. Always a positive experience for me.

I can’t believe this attitude exists in a bank.. very disrespectful staff. I’m so disappointed with the way being treated.

Automated voice prompts do not allow you to connect with a live agent in the event of an unusual request. :-(

Horrible customer service. 4 employees sitting on their phones being absolutely USELESS. Switch to TD ASAP

They need the business banking counter back. Time is money and I'm wasting a ton of it at this location.

Staff are very friendly, helpful and professional.

1 teller! Seriously??? Horrible service!!!

Great helpful and knowledgeable staff

You are a good people to help Steven

Terrible customer service

terrible customer service

teller not friendly

A bank