I started using this agency a few years ago and I have to say, this is one of the most customer service oriented companies I've EVER dealt with. The Owner, Mark, is friendly and very helpful. I've had multiple times where I had a question about my coverages and he personally took the time to answer everything and explain it to me. While I've been a customer, I have moved a few times and changed vehicles a few times. When my policy needed to be adjusted to reflect those changes, I called the office and his staff made sure I had what I needed. All in all, I would recommend this company to everyone and in actuality, I have recommended and will continue to do so. Thank you Mark and your great team at Rafail Insurance Group.

We were recommend to Rafail Insurance Group by a close family friend 5+ years ago and can not be more happier. In the last 8 years, we had to move 6 different times and every time, Mark, Elaine and the entire team has helped me transition from one policy to the other (both renters and home purchase). We also purchased our flood insurance through them and during Harvey, we were well taken care of and had a peace of mind that if we did flooded, our insurance was in place. If you are deciding which company you should go with to take care of your insurance (auto, home, jewelry, business), I would highly recommend Rafail Insurance Group. They will take care of you and you won’t have to worry about a thing.

We are new customers to the Rafail Insurance Group and we are more than pleased with the extraordinary service we’ve received. Sylvia has gone above and beyond to help us get the necessary protection for us and our business in a short amount of time. We had been working with a agent from another life insurance and ended up cancelling because the service and knowledge from that company was awful and doesn’t even compare to the excellent customer service we have received here!!!! Thank you Sylvia for always being there and making us feel at ease when we felt like we were lost. I’m glad there still are wonderful person like you that take customer service to a whole new level!

Mark and his team took the time to visit with me, get to know me and my business intimately to ensure I had the proper coverage to best protect my business. When I had to do a claim for property theft, I had discovered they had advised me on the right coverage and that his team was super helpful. A big shout out to Nancy for her assistance during this challenging and disruptive time in my business. She made the foreign process of submitting a claim very simple. I was also impressed to have received a text the same day I the incident occurred from the owner asking if all was okay. The gold standard of insurance agencies. I would highly recommend this firm to anyone.

Best decision ever! Not only do I feel my Farmer’s Insurance agent/broker is the best, but his team are all amazingly quick at not only getting me answers but also quick to act. As a licensed HVAC Contractor when I’m standing at a particular property I need higher coverage on for the day or a copy of my proof of insurance with a specific city or entity on it Mark Rafail’s team are like insurance ninjas! They get me what I need at just the river moment. I love working with a great husband/wife team that know there business and anticipate their customers needs! They also cover my fleet of commercial vehicles with just as much care and attention as a civilian vehicle.

Rafail Insurance gets my highest endorsement! When we had our massive house fire in October of 2019, the whole team felt like they were working overtime to care for us in every way possible. And here’s the thing: we live in Austin, not the Houston area. But they were still there for us whenever we needed them throughout the process. It’s been like that for years whether it’s our homeowners insurance, or our car insurance, they make everything easier. Fast, friendly, courteous, professional service. There may be some slightly cheaper options somewhere out there, but I’ll never know. I’ve never looked because I wouldn’t trade this level of personal care for anything.

Mark and Sylvia have been great in helping me and my business move forward. They competitively shopped around to get me the best deals for my policies and work quickly when dealing with other third parties involved. We shopped for life, business, work comp, and flood insurances. Mark even offered to work on personal home and auto for me to make sure I was adequately covered. I love the personal attention and time taken. It's nice to be able to call and speak directly with your agent. I highly recommend them! Thank you, Mark, Sylvia and team.

I called Rafail Insurance at the last minute when I needed a condo policy bound ASAP. A real person answered. A real person named Elaine Maher. Elaine worked with me, the lender and the homeowner to get this policy written and bound ASAP. Every time I called, I reached a real person who was attentive to our needs and helpful in getting our objectives accomplished; all while smiling on the other end (I couldn’t see her because we were on the phone, but I could hear her smile in her voice). Thank you Elaine and thank you Rafail Insurance!

I could not be happier with the service Rafail Insurance Group provides. Everyone in the office is friendly, professional and knowledgeable. Elaine is one of the most patient people I have ever met. She spent a lot of time with me and answered all of my questions and concerns. She was able to address most of my concerns and when she did not know the answer, she pulled out all of her resources to get to the bottom of it. Recently, Jacki helped me cancel and get a refund on my flood insurance. I highly recommend them.

Best insurance agents in all of Houston. Mark and team have gone out of their way to make sure all our insurance needs are met and the best possible prices. I cannot even begin to imagine anyone else handling my personal, professional and business insurance needs. He and his staff are always looking out for us and fighting to make sure we get what's due to us. I truly love everyone at the office (especially Elaine!). You can't go wrong with this agency.

Rafail Insurance Agency is the golden standard for quality customer service and professionalism. They are responsive, timely, and efficient, but also caring and human. They appreciate that their clients are reaching out to them in a time of need and are extremely sensitive to that fact. They are with you every step of the way and then follow up until they know you are 100% taken care of and back on your feet! I couldn't ask for a better team.

Mark and his team always go beyond expectations to help. I really appreciate hearing a familiar voice when I have a question or want a second opinion. To be honest, most people (including myself) rarely need to make a call to their insurance provider, but having someone you can count on when you need it changes EVERYTHING. Bottom line - I've referred Mark to friends & family for years without hesitation!!

Rafail Insurance has been a pleasure to work with in meeting our family's insurance needs by helping out in a timely manner & taking the time to explain the options that were available to us. They also conduct themselves in a very personable manner that makes it a pleasure to do business with their group. I highly recommend going through Rafail Insurance Group for all of your insurance necessities.

I’m trying to get a code for condominium insurance the representative was too fine to get the answer she’s ltells it will take an hour until I can give you a call just give coat I can email it back to you I mean you get all my information serious you cannot give me a code or you didn’t wanna serve me that is shame very poor customer service somebody else will get my business

Recently purchased a home and got my home owners insurance through the Rafail Insurance Agency. Great experience. Such a good experience that I am going to have Mark and his team take take a look at all of my insurance policies that are currently held at USAA. Great to have a responsive, local advisor while trying to navigate the very confusing options and coverages.

I contacted Mark for help with a homeowners insurance policy. He immediately began the process of gathering information to get the most accurate quotes for me. Elaine was responsive, patient, and very knowledgeable and the service from both of them went a long way towards taking one worry off of my plate during this busy time. Thanks, Rafail Insurance team!

I've been a client for four years now and I've never had a less than perfect interaction. They genuinely care for their clients and are very professional. From the way they set up coverage, to the way they handle claims, you always feel as if they're on your side. Easily accessible, reliable, professional--everything to look for in an insurance agency.

I am a new client with Rafail Insurance Group and very happy with the level of service I have received. Jacki and Elaine are very knowledgeable and professional. They answered all my questions, explained my options and my home owners insurance policy was in place the same day! Good to know there are still companies who provide great customer care!

The Rafail Insurance group has been nothing short of wonderful in my year of being with them! Anytime I called no matter what the question was I always got a prompt and thorough response. Any one I have ever spoken too in the office was most kind and genuinely cared about their clients. I will always recommend them! P.S. Elaine is amazing! :)

The Rafail Insurance Group is the "real deal". Elaine is a very skilled professional/agent; she was knowledgeable and very responsive to what I needed. Mark Rafail, the owner, was friendly and very sincere about making sure his agency provided great services. I was referred by a friend and I'm so happy she told me about them.

I have known Mark and his team for a few years and I am very impressed with the professionalism of all of them. Mark is very knowledgeable and will work hard to help you get the best insurance policies available for you. If I have to work with Farmers Insurance I will not work with anyone else but Mark Rafail and his team.

The fine staff at Rafail Insurance Group is not only professional, helpful, and friendly, they treat you like they care and that you matter. This is something that many businesses seem to have lost sight of, and yet consumers still desire. I am grateful for the folks at Rafail Insurance Group. They truly are THE BEST!

The most responsive and knowledgable insurance agency I have came across. Mark Rafail has always been very helpful and insightful with protecting my business. I have been a client for several years and will continue growing with this agency and recommend Mark and his team to my friends and colleagues.

Mark and his team are wonderful! Their operation is family run and everyone is extremely friendly and always happy to help. They insure our personal home, rental properties and our business. Nothing but professional and helpful if we are trying to shop a new policy or make adjustments. Thank you all!

I recommend Rafail insurance to anyone who is looking for home owner insurance or any insurance for that matter. Elaine was the lady who helped me and not only she was very informative, she went that extra mile to educate me about insurance overall, as I am new to the country. Thank you Elain Gita

Jillian Harris at Rafail Insurance Agency is the best there is. She is fantastic & has helped me with my horrible banking situation which caused me to change all auto debit banking information. I rate her performance as awesome super customer service. we need more like her everyday.

Mark and his team have been fantastic at helping me get my insurance rates to a more manageable amount. He's helped my clients as well and is always quick to answer my questions and quotes. Highly recommend checking their rates if you're shopping around or need additional coverage.

I was lucky enough to have the pleasure of working with Megan Pence to get my home/flood insurance purchased. As a first time home buyer I had many questions and Megan was patient enough to answer all of them. I would recommend using Rafail insurance to anyone. Thanks again!

I acquired both, the Renters Insurance and my car insurance with Rafail Insurance Group and I am extremely happy with the service. Elaine has been very efficient and very effective. I am definitely going to keep renewing with them. Thank you very much for the great service.

Everytime I spoke with anybody at this agency I was greeted with utmost politeness and professionalism. Elaine was the agent I spoke with and I couldn't have asked for a better representative. Rafail Insurance has the best rates and most friendly staff. Highly recommended!

Fantastic experience with Rafail Insurance throughout the entire process. Initial quotes, modifications, processing of claims, and adjustments to policies were completely seamless. In addition, every interaction was prompt, professional, and kind. Highly recommend.

I worked with Megan to get my flood insurance changed over. She was knowledgeable and quick. I was pleased with her service and not being overbearing. If you want a good insurance experience and understanding of what you are receiving give them a call!

I have been so stressed about my cross-country move. Rafail Insurance took the time to explain my policy to me and tailor it to fit my needs. They also responded within minutes of my inquiry. I look forward to a long and happy relationship with them!

Mark Rafail and his team are not only amazing insurance providers, they are also the friendliest group of people and always willing to help you. Mark has become a great friend and business ally as well. I highly recommend Mark and Rafail Insurance!

I highly recommend this insurance company for their excellent customer service, patience and kindness. Elaine was wonderful to work with; got me a homeowners/auto quote very promptly and saved me over $400. She is always accessible and friendly.

I am a new client with Rafail Insurance Group and am very impressed with the courteous and immediate service I've been receiving. Both Matt and Elaine have been very responsive to my inquiries and I am very happy that I switched companies.

The best of the best! The Rafail Insurance team is on top of it! They send me reminders if I need them and they are always available when we have questions. I am so happy with all they have done for us! We will continue to use them!

Wow! Elaine went above and beyond to help us with event insurance. Sometimes you feel stupid asking questions right? She explained things, and never dodged any of our phone calls. This insurance company has class!

Mark, Megan, and the entire team at the Rafail Insurance Agency are incredible! They were so responsive, transparent, knowledgeable, and professional during the entire process. Would highly recommend them!

I have been working with Elaine at Mark Rafail agency for the past 6 months, every quote has been not just the right price and coverage I needed, but the process has been quick and easy. Highly recommend.

Mark & Sylvia go above and beyond to make sure all your needs are met, I have trusted them for 20 years with my home and business insurance... Have recommended them to many of my friends and Family~

My go-to for anything insurance related! I send my clients, friends, and colleagues as well-because I know they will be taken care of by the best team in Houston. Thank you for always looking out!

I have had wonderful experiences with the Rafail Insurance Agency. They are knowledgeable, friendly, and pleasant. I love working with them so much that my mother is now one of their customers.

The process of getting a quote and getting a policy that was right for us was as easy as it could be! We look forward to continuing to give Rafail Insurance our business!

Rafail Insurance has served our insurance needs for past five years. We have found their staff to be trustworthy, professional and courteous. Keep up the good work!!

Been with RaFail Insurance for year's. My insurance is too high and is doubling up next month. I'm a senior citizen, have no accidents and no tickets.

This group is fantastic. Elaine has been more than helpful in addressing any concerns that have arisen throughout the process. Highly recommended!

Mark and his team at Rafail Insurance Agency in Houston are committed, engaged and unwavering in everything that they do to help their clients!

Thank you, Elaine, for your fast attention and for making signing up for renter's insurance so easy. Truly grateful for Rafail Insurance!

Rafail Insurance has been one of the best choices I have made. Their extensive knowledge and great customer service is by far top notch.

Great insurance company and first class service. I was in a rush for home owners insurance and within minutes had my property insured!

As a small business owner, not only do I get the best pricing, I get the best customer service from Sylvia. I couldn't ask for more.

Mark and his team are fantastic!! I have complex insurance needs and they are my provider for all of them!! Highly recommend!!

Very knowledgeable and articulate to my insurance needs. Fast and attentive customer service. Highly recommend this company

Excellent service, was able to provide a quick resolution to an minor issue requiring an update to my insurance policy.

Great business - great customer service. Appreciate the attention to detail. Thanks for going the extra mile, Jillian!

They have a great team, best customer service! I've been with them for years and I have no complains at all.

Avoid avoid avoid. Mark Rafail is dishonest and he will cheat you. If you want to FAIL, go to mark raFAIL.

Amazing customer service. I know this group for many years and never stop astonishing how good they are!

Representative Jillian was helpful and thorough in reviewing and renewing my policy. Thank you.

Amazing staff that always goes the extra-mile to make sure we are protected.

Rafail is very personable guy you can trust for your insurance needs.

Very good agency. Quick to respond, always handles my needs promptly.

Very professional and responded quickly to my request!

Jillian was very helpful in answering all my questions

Best customer service for insurance.

Very genuine honest agents

Top Notch People!