Right after I came in a family with a child who was screaming, running all over the store, and nearly knocking shoes off of the wall came in. Right after that, a gentleman in a construction outfit also came in. There were only two women working at the store, and they were able to help me and these other customers with no problems, in a professional and efficient manner. They made sure we were all cared for and did not rush nor neglect us at any point. It was actually quite impressive. The main woman who helped me made sure she understood what my specific needs were, helped me find a few boots worth trying, and encouraged me to try other sizes as each boot fit a little different. She was very patient and made it clear that she would help me with whatever I thought would get me on the path to a boot I was happy with.

Mostly carry Irish setter and worx brand boots, not a great selection of red wings. But the low rating is mostly for the poor service. The store associate sat behind the counter looking at his phone the entire time I was in the store; clearly not interested in assisting me. He answered all of my questions but could hardly be bothered to look up and only came out to the sales floor when I asked for information about the various brands/shoes at which point I was given the bare minimum response before returning to his chair behind the counter. I'm pretty disappointed because I have heard great things about red wing and was really excited to find a great pair of boots for my job. I'll take my $300 somewhere else I guess.

I am very satisfied with Red Wing work boots. I have purchase several pairs over the last few years. This was my first time going to this location, and this was my first time having a poor experience with Red Wing. I have a medical exemption from wearing a mask. The employee attending the store immediately harassed me on the subject and wouldn’t let me even finish a sentence to explain my situation. I would recommend to Red Wing to familiarize yourself with the specifics of the “mask mandate” and not to discriminate or harass their ready to pay customers that are being compliant with the mandate. You are in the customer service industry. You refused you to serve me because of a policy you don’t understand.

Thousands of dollars in boots! Spend another $350 yesterday and drop off a pair of boots for the "monthly conditioning" for the first time ever. Pick them up today and they look like they did when I dropped them off, dirty, but with a layer of oil. The person behind the counter states that they don't clean them, just condition them. Really, is this all red wing stores? The person asks me why would I expect them to clean them and states they don't advertise that. WTH? Sure glad the car wash cleaned the truck before they waxed it! Step one of the Red Wing care is to clean the damn boots - they didn't tell me they had to come in clean. Guess I'll be shopping elsewhere.

I went there to get riding shoes (for my motorcycle). I had browsed the company's products online, so I already had a few different ideas. I showed the sales associate my desires. While they didnt have those specific styles in store he offered to custom order them. I asked him instead which shoes that he had were close. Within 5 minutes I had my first pair on, winner on the first try. He quickly serviced (gave the leather TLC) my old red wings and got me into my new shoes. The new shoes broke fully in by the end of the hour. I felt very happy with the service, the product and the store. I would recommend this place to anyone who needs shoes.

Horrible Experience. I needed work shoes and I'd gone there in the past years ago and had a pleasant experience. In this most recent experience my foot was digitally measured, the sales person, a young man, suggested a size based on that information, I assumed given Red Wings reputation that he was familiar with the product, I tried them on and they were a little snug but he expressed that they would stretch. After one day's use the shoes actually hurt. After expressing the dissatisfaction he said that an exchange or refund was not possible but that they could stretch them, a process taking a about a week and a half........I'll never go back

Went there to buy a pair of boots, they didn't have the ones I wanted in stock so I had to order them and pay for them up front. They said they'd call me with updates but they never called me and I had to call them to see where my boots were. Was told it would be a few MONTHS before their factory could make them. I gave them the benefit of the doubt and waited a few months with ZERO updates. Call again and what do they tell me? My boots would be made IN 2022. An entire year of waiting for a pair of boots and absolutely zero information or updates from them unless I contacted them first.

What a sweet little shoe store! I was a little taken aback by how small it was, but I quickly realized that this was a shoe buying experience unlike any other. Their attention to fitment and sizing and finding the right shoe for the job was impressive. Unfortunately I’m in the market for a rugged off-trail boot, and the recommendations made to me weren’t even close to meeting my needs. But hey, he tried, and I appreciated that. But if I’m in the market for a good looking work or casual boot, I’m getting me a pair of those iron rangers

Great product and great service for over 100 years. These are quality boots,made just for *your* feet with the best warranty in the business. And at a comparable cost to boots and shoes from other makers that offer none of these type of perks. Daniel was a great help,and answered all of my questions for getting me and my construction crew fitted for what we need on the jobsight,and they even had shock resistant boots for electricians! Go to redwing if you want quality and service for boots and shoes that is like no other.

The staff at this store goes out of their way to be helpful. I LOVE my Red Wing Boots but they had become a bit tight on me. On a visit to have the boots maintained, I asked if anything could be done to stretch the width and they were up to the challenge. Staff worked on them over the weekend and did get them to stretch a bit. I am grateful and back to enjoying my favorite work boots again. Talk with the staff if you ever have any concerns ... and don't be surprised when they succeed at being helpful. THANK YOU, Frank D.

I wasn't able to get the boots and insoles that I had picked out because I still have not gotten paid for working, we at Ker-Mat Electric have been working for 6 long months doing residential and commercial installation however being independen contractos we have to be very cautious as well as careful because everything is a Hazzard in any working environment. I am and I believe that we at Ker-Mat Electric are doing our best to keep our customers happy and us safe however that's where these boots come in

A little annoyed I bought boots here and had them measure my size with their machine. When I put them on I let the worker know they felt too tight especially around the steel toe, she brushed me off and said to just wear it out and they’ll loosen up. So I have but it’s been a few months now and they are still so uncomfortable but I can’t take them back because I’ve already worn them. I’ve tried everything I can find to help my situation, So now I have a pair of useless $150+ boots in my closet.

I walked in the store wanting to know more about Red Wing Iron Ranger boots. I got to talking with Abraham and he was SUPER informative about the boots. He was able to tell me what items I would need and items that I should not use on the copper tone iron rangers. The store was great and was able to give me all the information I needed to make informative decision about the boots. If you have any questions about red wing boots, Abraham is your man.

I had called around to 6 other places 'known' for having work boots, but not one of them carried a women's line or even had men's sizes small enough to have fit a women's 8. Red Wing not only had women's lines of boots but multiple styles and types to choose from and they were priced the same as the male counterparts, no pink tax for a little purple etching etc. Very happy with my experience here and looking forward to working in these boots.

My trip to Red Wing was good thanks to Daniel. The store was busy with customers that needed help. Daniel was kind, and was still able to keep only one customer in the store at a time. I waited in my vehicle, and when I was my turn Daniel waved for me to come in. Daniel gave me the best service eventhough he still had customers waiting outside. He was calm and not pushy. Thank you Daniel for a great experience, and my new shoes.

I’ve been a decades long Red Wing boots customer and I’ve had to buy in different states (I’m a heavy haul trucker so my boots have to be the best possible). In light of this I have never once had better care and customer service than I recently had with Anahi Moreno. She was VERY knowledgeable, nice and patient as a person could be. From here on the only place I’ll go for new Red Wings is this store to see Anahi.

My first experience at a Red Wing retailer. It was even better than I was told. Shoe/boot specialist were not pushy. They had socks if you needed & offered bottle water. They have a digital foot measurement system that measures & spots pressure points which can cause fatigue and discomfort. I was also impressed with the selection which included tennis shoes & casual dress boots. I would recommend stopping in.

Good service but they badly need to implement an appointment system for COVID restrictions. Only one person allowed in the store (yet they are allowing someone to bring their girlfriend inside?). Numerous people waiting outside for who knows how long so someone can try on a couple boots without buying anything is aggravating. Aside from that Bo and Dan were super helpful in helping me find the perfect boots.

I am military and I am on my feet a lot. I came in with a friend to look for some boots but the associate manager Abraham was super nice and helpful. He allowed me to step on the measure and showed me exactly where my pressure points are and recommended some orthotic support. I obviously bought them, and some sock along with it, I know I will definitely go back and I strongly recommend this store/location.

I went inside the store to buy a pair of boots and the salesman there made it very obvious that he did not want me and my service dog inside the store. I felt embarrassed, ashamed because I need a service dog and a little angry. But I just went to another store and purchased a pair of boots from them. They had no problem with my service dog.

Daniel was very helpful over the phone. The young guy in the shop who helped my bf spoke spanish and was of great help with the sizing of the boots. We were able to use the $20 off coupon listed on their site as well. The bfs been wearing the boots for 3 weeks now and likes the quality so far. I would highly recommend this store.

I live in Denver and travel to Phoenix for work. I just recently purchased a pair of Irish Setter work boots from this location. And I believe this is the same store I bought my first pair of Red wings from three years ago. The service here is hands down the best. If I have the chance my third pair will come from this location.

Daniel offered phenomenal service. I am very glad I stopped in! He took a lot of time making sure I got the shoes I wanted and was very patient no matter how indecisive I was. Ended up with two pairs that I was very happy with. He then went above and beyond by he taking my original pair in for a cleaning/repair. Thanks Dan!

They failed to inform my husband of their return policy. Then they tried to make him feel like he was at fault. Told him he could find a pair to exchange, but they didn't have any of the three he chose in stock!!!! Needless to say, will NOT be visiting this location again. And we have an extensive Red Wing history.

Excellent products, customer service and technology to have you leaving the store extremely satisfied. They even threw in a pair of socks for my purchase. I picked the king toe boot for work. No more sore feet makes work easier. Shout out to Bo for all the assistance. Will definitely be a returning customer.

My very first time coming here let me tell you I was blown away.the personhelpingme was very patience withmeand answeringmy questions. very comfortable light weight amazing service...I loved every minute second my mind was exploding...very efficient for the work i do... I give it.. 10 out of 10

I needed steel toe boots for a new job. I came into Red Wings at the suggestion of some colleagues and I was not disappointed. Daniel greeted me immediately and was very thorough in his assistance. I found a great pair of leather boots for a pretty good price. Will definitely be coming back!

Daniel gave amazing personal and personable service and bore with me as a first time customer. Based on their customer service, footwear services, and warranties I was happy to spend a little more for a quality boot that will easily outlast competitive products.

I called one red wing store, they didn’t have the boot size I needed. That same store immediately directed me to the next red wing store to see if they could help me out with the purchase of my boots and send them to me and told me if they

Daniel helped me pick out just the right work boots. I have been here before but I felt today I had the most knowledgable person ever explain both the positive and negative sides of my selections. That way I could make the right choice

Anahi help me find good boots for work. She recommended a couple of pairs and I ended up going with a newer style and they work great for work. Customer service at the Thomas location is excellent, the employees pay attention to the

Talk about PRICEY! Had I not gotten a voucher from my employer, I would have never gone there. HOWEVER, their shoes are well built and long lasting. I'm on my feet all day and now they don't hurt like they did in those cheap boots.

Luis was attentive, thoughtful and overall very helpful in choosing the right work boot for me. 100% awesome experience, and will go to Red Wing Shoes on Thomas & 40th St for all of my future work boot needs. Thank you so much!!

They have a decent selection of different types of approved work boots . The customer service was good. I wish they offered more information on what the warranty covers as well as more warranty options. …

I am beyond impressed with the service by the staff and namely the woman(started with an A) who helped me pick out and size me up for a pair of iron rangers. I will be coming back for all future purchases!

I was upset about being told I don't know what size I wear & it's frustrating to be second guess about my shoe size..What bother me the most was the back & forth and the feeling of not being heard ....

The gentleman working the counter was very knowledgable and kind. Love the products and love the service. This store in particular always has your comfort in mind while searching for the perfect boots.

Treated like a true VIP. Offered water when I walked in and getting my shoe sized is like no other. I recommend spending the extra coin for the arch support. Makes a new shoe even more comfortable.

First time owning a pair of Red Wing boots, and lemme tell ya. AWESOME service from this store Don and Daniel are great. Tried on many boots and soles until i got the right fit. top tier service!

I dont buy any other boot for the past 3 years. I had to buy boots at least 2 times a year before, now these boots last me around 18 months. May not seem like a lot but I beat boots up at work.

First time in tombstone brewery, great atmosphere great employees well Organized! I can’t wait to see brew they and how the best beer in the world is getting made. Much love from local guy.

Owner helped personally. He was very helpful and patient in getting us the perfect fit. I definitely recommend. Price is very fair considering quality and offered service for maintenance.

Best customer service I've ever had! Before we even entered they greeted us at the door. Abraham was very helpful and he definitely knows what hes talking about. Definitely recommend!

Gentlemen was very helpful. They didn't have the shoes I wanted but called to see where they were available at. In the next few days my shoes will be ready for pick up at location.

Bo provided excellent service, very knowledgeable about the product, and extremely professional. First time here for my work boots. Will definitely be coming back in the future.

Quality customer service. Quality product. You get what you need with a great attitude. If you are a first timer. They give you a complimentary gift with your first purchase.

Worst experience ever said I had 30 to return if sizing was off brought them back three days later and a rude manager told me these are used we can’t exchange these!

Great shoes! Excellent service. They know just about everything there is to know about comfort and safety. Only place to to go for fantastic work shoes and boots.

Went in to buy some wk boots and got service that above what expected. I must have tried on eight pair of boots before finding the pair that fit like a glove.

I have extremely wide feet that are very difficult to find shoes that fit. The person at the store was very patient, helpful and knowledgable. It took two

Came with my fiancé to purchase boots. Let me say never have I ever witnessed such excellent customer service! Very dedicated and patient employees.

Amazing service, truly amazing. My first time coming to a redwing shop and i do not regret it one bit, will definitely be coming back soon!

Bought a pair of work boots. THEN they wanted to sell me 60$insoles now i know why my feet hurt all day ill never ever buy them again …

My wife and I have been shopping here for over 5 years and have had top notch service. The shoes, boots, and slippers are outstanding!

40th st & thomas, Good service, 75th & thomas, bad service, system was down at all locations, but the 40th st people made it happen!

I had a wonderful experience at this store. Daniel was very professional and informative on how to take care of the boots i bought.

Staff very helpful atmosphere was good I will get my shoes are of once I find out the style I can wear traditional or tennis shoes

A great first experience at the E Thomas Red Wing Shoe Store. Very nice and helpful employees. Fair prices for good quality shoes.

Great place to pick up work shoes, and they have a pretty solid lineup of casual shoes. Employees are friendly and knowledgeable.

I a pair of work boots and there where coming apart after six months of work when there where supposed to lasted a year No good

Daniel was incredibly knowledgable, kind and respectful. All in all a great experience and worth taking a look into the store.

Great store. Daniel was such a great help. He knows his boots. For being my first time u had a great experience with red wing.

Just purchased 2 set of work boots, their amazing and on top of that, customer service was and is always EXCELLENT!

Very clean and organized store with WONDERFUL customer service ,don't waste your time going anywhere else for boots

Great pair of boots definitely a nice store to purchase work boots and other types of shoes and accessories …

Stopped in to get my boots oiled. Always have had great customer service at this location over the last 10 years.

The sales person help me out to choose my perfect size recommend me a good take care for the boots very friendly

Very friendly, but be warned it's a very small store with no music and a single salesman who follows you around

Not the best area and its expensive but the service is amazing and if you need good work shoes it's the best.

Bought my 3rd pair at this location, knowledgeable staff and great customer service and great fitting boots!

Had the cold weather insulated boots I needed in stocks and for a good deal. Will definitely use them again.

Quiet friendly little store. Great selection of work boots for the working man !! We buy all our boots here.

baught some irish setter and very very comfortable shoe insole amazing the staff breaks things down to a T

I've gotten several pair of shoes at this store over the years. Luckily, they've had my size each time

Best service ever! Best boots! THANKS,Bo, for always being there with the answers i was looking for!

Just an awesome place, great service, comfort fitting, excellent products... Attention to details

Great service, I really did appreciate all the help and advice from Daniel!!! Thank you sir !!

Awesome shop. Had the distinct coil size I needed when 2 previously visited shops did not!

Bo provided me with service. You did a good job. I found what I was shopping for.

Very knowledgeable staff and great customer service lots of shoes in stock

Union made, American made, and the quality shows! Great customer service

I was very happy with the service that I received here today. Thank you!

Excellent service and very knowledgeable about the products.

Love Red Wing boots, but the selection of sizes is limited.

First time buyer of RW. Really impressed with service.

Ladies in the store were super helpful & courteous.

Love the shoes and the feel and looks are great!!!!

The service was amazing and staff was very polite.

Excellent service! ... English or Spanish. …

The sales associate was super patient and helpful

Great customer service. Love my Iron Rangers!

Always excellent service and a great product!

Had a good selection staff very knowledgable

Very good services. An very professional.

Best boots and best service hands down!

Had to get another pair of good boots.

Rebuilt old boots bought a new pair

Excellent quality. Great staff.

Great work boots. $$$

Very helpful and easy