Riteway Plumbing

89 reviews

4202 118 Ave NW, Edmonton, AB T5W 1A4, Canada

www.ritewayplumbing.ca

+17804747121

About

Riteway Plumbing is a Plumber located at 4202 118 Ave NW, Edmonton, AB T5W 1A4, Canada. It has received 89 reviews with an average rating of 4.8 stars.

Photos

Hours

Monday9AM-5PM
Tuesday9AM-5PM
Wednesday9AM-5PM
Thursday9AM-5PM
Friday9AM-1PM
SaturdayClosed
Sunday9AM-5PM

F.A.Q

Frequently Asked Questions

  • The address of Riteway Plumbing: 4202 118 Ave NW, Edmonton, AB T5W 1A4, Canada

  • Riteway Plumbing has 4.8 stars from 89 reviews

  • Plumber

  • "This was the first time I had to replace a hot water tank and I am a very particular kind of person"

    "A completely positive experience in hiring Riteway Plumbing"

    "I called this place because it got excellent reviews, but I received nothing but poor customer service from this establishment"

    "Riteway plumbing has been fantastic"

    "It was nice to phone a company and get a real live person to talk to instead of a machine that drives you nuts"

Reviews

  • Vahid NB

This was the first time I had to replace a hot water tank and I am a very particular kind of person. So as you would imagine I had a lot of questions, concerns, ideas and more questions of course. Mindy was extremely helpful and knowledgable to answer all my questions, as well as looking into details of what would meet my requirements. They do not take the easy way out and they think outside the box and offer different solutions. Mike and Mindy take pride in the services they provide through their business. The communication was seamless and efficient. The service I received was one of a kind, tailored to my needs. All the way from the initial inquiry totto installation and payment. I can tell that I was being treated as an individual and not just "another costumer/job". Not only that but I feel they treated me like they would treat their own friends and family. We need more businesses and more people like Riteway Plumbing. Last but not least, the plumber technician was respectful, on time, professional and knowledgable. Thank you guys for your excellent job in a true Canadian way!

  • Bruno Ierullo

A completely positive experience in hiring Riteway Plumbing. Mindy was wonderful to do business with; extremely respectful, polite and professional - a very nice person. She was attentive to our requests and explained the potential work involved for each item. In advance of the work, Mindy provided us with a fair and very competitive quotation. The Riteway Plumber, Martika, who completed all of the work, is an exceptional plumber. Very skilled and precise in her work, and it was done neatly. She conducted a full assessment of our plumbing, and all of her recommendations addressed current issues and potential future problems. We are very satisfied with her work, and appreciated her kind and friendly demeanour and professionalism. We will definitely contact Riteway Plumbing for all of our future plumbing needs. Thank you for your terrific service!

  • Breanna Dussome

I called this place because it got excellent reviews, but I received nothing but poor customer service from this establishment. It seems like the place is run by a single plumber who is quite rude. I called him on Thursday to book an appointment for Monday morning. When it turns out I couldn't get the time off of work, I tried to call to give him the common courtesy of letting him know as soon as possible. All weekend I called, but there is no answering machine. So I called Monday morning as soon as I could and he was very rude about it. I also informed him that the brand he originally quoted me for the parts for my bathroom were wrong, so that he could bring the correct parts next time we booked him. Once again he was very rude to me over this. Needless to say, I will not be calling them to re-book.

  • F G

Riteway plumbing has been fantastic. They replaced my two 15-year old water heaters (which were leaking). From start to finish, they have had fantastic customer service. Michael was very informative, listened to my concerns, and educated me on many aspects of the issues surrounding my previous water heaters. Musa arrived at my house to replace the units. He was professional, and very easy to converse with (including some jovial and jocular moments during the replacement). There was also a learner who was there assisting Musa, and it was refreshing to see the attention and education that Musa was giving him on the job. Overall, my experience with Riteway plumbing has been great. I wouldn't hesitate to call them again for my plumbing needs!

  • Ronald Wolfe

It was nice to phone a company and get a real live person to talk to instead of a machine that drives you nuts. Mindy answered my call and was so friendly and informative she put her company on the top of my list for a new hot water tank. The price was the best from all the places I called. She asked a few questions about my old tank and assured me there would be no problem installing the new one. The Tech that came was Moussa, he was on time and had the old tank out and the new one hooked up in no time. He was very friendly and answered all my questions without making me feel stupid. I would recommend Riteway Plumbing to anyone that requires a plumbing job. Good honest down to earth company.

  • Linda Zimmerling

I definitely recommend this company. We needed our hot water tank replaced, and we got a quote back very quickly. The staff member on the phone was polite and very helpful outlining options. Their price was competitive with other companies and they were able to schedule our install in a fantastic time frame. The professional arrived at the time promised and completed the removal of the old tank and install of the new one in under 2 hours. The professional was courteous and efficient, and was respectful of our home and also followed all covid safety protocols. Of course I can't speak for all of their technicians, but if you get scheduled with Martika, lucky you, because she was fantastic.

  • Susan Taylor

My mom has lived in the area for nearly 60 years, and has used Riteway since I can remember. My mom is in her 80s, and I can trust that when she calls them, they do the work they are asked to do, the first time, and correctly. Also, the guys are kind to my mom...I'm sure she asks a lot of questions about the work and asks them repeatedly if they want coffee. She thinks they even recognize her voice when she calls them. And now that we live in the area as well, my husband has called them a few times looking for parts/chemicals to use in our old house and their advice is always spot on. Thanks for being a great local business that residents can trust. -Susan and Esther.

  • Bob Basaraba

Had the plumbing redone under sink in kitchen just over a year ago.... shortly afterwards there was a leak from the connection under the left sink... not tightened enough... since having work performed the draining of the sink was terrible... both sinks backing up after 45 seconds of running the water... now just noticed a leak under the right side drain while sink backed up.. Connection again was loose ... can't tighten enough to stop the leak... didn't see any tape or plumbers cement ( or whatever is used to seal connections )used on any of the pipes or connections... having a Different Company who knows what to do to FIX RITEWAY PLUMBING JOB

  • Corey Bexon

Riteway was the first place I called when I needed a new water heater. They were very helpful over the phone, gave me an all in price for parts and installation, and were ready to come out the next day. They even encouraged me when I said I wanted to get a few other quotes before making a decision. After reaching out to several other companies, none of them offered me the same service, knowledge, or a more competitive price, so I booked an installation with Riteway. Their installers were prompt, friendly and tidy, and had the installation complete in half the time I expected. I would fully recommend them to anyone needing plumbing work done.

  • Kelvin

I recently contacted Riteway about having our hot water tank replaced. From the initial phone call to the final billing everything went extremely smoothly. I was given clear information and a quote over the phone and an installation date was identified right away; the work was conducted by Martika in a professional and timely manner (and she patiently and politely answered my questions); and the cost was lower than 3 other companies who provided quotes. They are a small family run business that I was very happy to support and I will definitely be contacting them again for any of our plumbing needs.

  • Frehleyfanrs

A year ago I’d required a cartridge and started with the two big box chain stores = no luck. Went to B&G on Ft Rd = no luck. Went to Riteway that same Saturday and they had it! The lady there was very knowledgeable and friendly. Today I needed a replacement part and didn’t bother going to any of other 3 places, I’d gone to Riteway without calling and asking if they had what I’d required. When I arrived I was greeted by the friendly knowledgeable lady and of course they had what I needed. I highly recommend Riteway! Support local, support north side! Rob

  • Matthew J Young

One of my tenants called to inform me of water leaking from the ceiling. Riteway Plumbing was able to get over to my rental property that day and they came equipped to fix the leak. I was able to arrange all of this over the phone, which was very convenient for me, and they were more both extremely friendly and professional to deal with. I called four other plumbing company's who could not help for weeks, and one company even required that as the landlord I be on-site. I will choose Riteway every time now, and highly recommend them!

  • John Lepine

Excellent experience with the company. We found a leak and started the search for a plumber. The reviews on Google were high and knowing it's a family run business we decided on the company. Within an hour after calling they had someone at our home. The guy was great and from talking you can tell he takes pride in doing a good job. He showed us the problem and explained how he's going to fix it. He was very cautious to not damage tiling and being very cleanly as he did the work. I'd highly recommend this company to anyone.

  • dan sliwkanich

I love to support small business when the price, quality and customer service is like Riteway's. My initial contact with Mindy was wonderful. She was so helpful and informed me of what would be required to complete the job. As per schedule Musa arrived right on time and did excellent work completing the outside tap replacement. He kept the work area clean and was very particular about the work quality. The price was as quoted and I could not be more pleased with the experience. Keep up the great work. Dan

  • Erika Rebus

Scheduled an appointment, took time off work, and no one showed up. Called to see what was going on and the only response was that the person who answered the phone when I called initially doesn't schedule appointments. They had booked me for a different time than I was quoted. Very little sympathy and no effort to solve the problem. I can't speak to their work. But, as someone who took the morning off work to wait around for nothing, I can't recommend this company.

  • Josh Haughton

It was great to talk to someone who is an expert in their field, that's hard to come by. I was referred to them by an employee at Bartle & Gibson because I needed a part for some really old plumbing that others just don't carry. They helped me get what I needed to get me running and the next time I came in the plumber ended up giving me a crash course on how to change seals in a faucet I hadn't used before. Very helpful.

  • Matthew Long

No nonsense. Good parts. Great service. Emailed them to ask for a quote. They called me back to give the pricing and explained what they were going to do and why it would cost what it would cost. We started talking about parts and they said, "Sounds like you could do this yourself! Come in for parts and we'll give you a bit of a walkthrough." Did just that. Kitchen faucet back together. Highly recommend Riteway.

  • Cathy Scaife

Over the past 10 years or so I have called Riteway for help with plumbing matters for an old house (rental) that I owned and for my older personal residence. Each time I have called a young person by the name of Mike has answered my call with such patience to explain and help me with what ever the need was. He, Riteway, is my first thought whenever I have a plumbing need. Thank you Mike. Thank you Riteway.

  • Deepak Deo

Wow!! I would highly recommend Riteway Plumbing to anyone. Great customer service. Especially Mindy. She was very helpful in assisting me in picking out correct parts for a very costly shower repair. It would have cost me a lot of money but with Mindy's great customer service and knowledge of products truly helped me save a lot in the repair work. Great price and EXCEPTIONAL CUSTOMER SERVICE!!!!

  • Melissa Jenkins

We needed a new toilet in our basement and they suggested a model over the phone, based on our "must haves". They came to our home within a day. Installed the toilet, no mess, clean and solid installation, professional service and very friendly. Toilet is exactly what we needed. We will definitely work with Rightway Plumbing again when we're ready to do more work in the house.

  • Keith M

Everyone I spoke to here was very friendly, and the work was completed on time and within the original estimate I was provided! The person who came on site to do the install was very friendly and even cleaned up after themselves which was nice, that's not often the case. Next time I need some plumbing related work I'll be sure to reach out again.

  • Betty Little

My new Delta faucet is now installed and I love it! Thank you so much for your help. The plumber that installed the faucet was excellent (I'm sorry I didn't get his name). He was friendly and very efficient and cleaned up after the install. This really was a great experience dealing with you and Riteway Plumbing. Thank you again.

  • Wm.

I remember using Riteway many years ago and was pleased with their service. Glad I recalled the experience and had their number saved in my phone. Martika exceeded all expectations! Professional, efficient, friendly and such a gem of an individual! From calling in to the service being completed, I highly recommend Riteway.

  • Wendy Cooper

I had to get a new hot water tank installed and the old one removed. The guys arrived on time and were very efficient with the install. I was so pleased that they cleaned up any mess they made. Price was fair. My booking experience calling the shop was outstanding. Friendly, knowledgeable and respectful. Thank you!

  • Jaime Gregory

These guys totally made my day. I called a local plumber first and waited around all day for a no show. Around 430 on a tuesdaytuesday, a half hour before closing I called riteway and they sent out someone immediately! The guy sent was knowledgeable, thorough and quick. I won't call anyone else in the future.

  • Fender Case

Michael and Mindy are very helpful friendly faces who have helped me resolve a half dozen issues with my house's plumbing. I rest easy knowing they have the parts I need and the support to get the problem resolved. Anything too serious for me to handle and they have a plumber available to take care of it.

  • Kit Nash

Amazing service, they were able to work with my schedule and get me in right away. Plumber did great work and exceeded expectations! Price was even below what I expected to pay. Overall fantastic experience (aside from needing a plumber in the first place!). Will use Riteway for any future issues.

  • dora johnston

Second time used this Company and will again if need arise .Have spoken too Mindy and got references for other different Business a couple of other times I needed other work done, Always helpful with my questions and also reasonably priced and friendly service workers.

  • James Boyce

They have always been good to me and very helpful. I have had them do work on my sink and fix my mistakes along with also buying a hot water heater from them and installing it myself. Their plumbers are professional and the in store help was clear and realistic.

  • Peter

Had a new toilet installed, faucet cartridges replaced and an ice-maker valve installed. Mindy and Martika made the entire process flawless and exhibited a high level of customer service that I invite others to experience from this locally owned business.

  • Terry Palka

They were awesome! I was able to schedule my appt through email and they were super friendly. The person coming to fix our faucet and toilet was amazing, she was super friendly and kind when my 3 year old followed her the whole time haha.

  • Jeff S

Had a plumbing issue, Mindy helped us find the parts for a proper repair and replacement. Will always continue to shop at Riteway Plumbing when need arises, no longer shopping at big box stores over this local shop. Thanks Mindy.

  • Barry

I would recommend Riteway Plumbing , Mindy was very helpful in the store and Martika showed up at the time they said and she was very knowledgeable on the installation of the new tap . Definitely will use again.

  • J Szeto

Very helpful and cares about customers. They are very patient in walking through customers on how to resolve plumbing problems and are very honest people. I will definitely go back for future plumbing needs.

  • Doug McDougall

I went to this shop to replace our hot water heater because I got such great service to get parts for various RV taps etc. The price was competitive, fast service, great communication, and a great job.

  • NJW

I have been a Plumber for 22 years and this is my favorite Plumbing supplier to go to. Good selection for a smaller shop. Good quality, and staff. Can't say enough good about it.

  • Luella Ventress

Martika did a super job and I really liked her personality. Professional and cool. Would have her back anytime. Thanks for making the world of difference with minimal parts!

  • David Johnsen

Excellent plumbing shop. They stand behind what they sell and will give you advice/options and information to make an informed decision. They should be your first choice.

  • David Armstrong

I got helpful advice on dealing with a clogged drain and a recommendation for a company that could fix the problem. Friendly and honest. I would deal with them again.

  • Matthew Rees

Riteway plumbing has helped me out a few times with their expertise and quality parts. I will always go here before the big box stores because of this. Support local!

  • Steven

So helpful and knowledgeable. Mike the owner goes out of his way to assist you and your needs. Great local neighborhood business. Definitely a return customer

  • Henry Bear

Riteway ,Plumbing one of best company. In Edmonton experienced staff polite, professional reliable and reasonable rates and always on time.(5) star rating

  • Chris Shepherd

Fantastic Trades Person, replaced all Poly-B, Installed new hot water tank and did dishwasher hookup & drain. Quality Great Price !!! Thank You !!!

  • Brian Jorgensen

Found some tough to find parts for a great deal. They have come through for me many times. Even if I'm buying a 2$ part, the service is top notch.

  • Hayley Hamel

Awesome customer service. Been using them for a few years. They are super efficient, always fix the problem, and have fair rates. Recommended.

  • J Nagy

Riteway is my "go to" place for plumbing repairs. I have several revenue properties. I am always pleased. They do a great job. Thanks guys.

  • Rob Van

This is a great little plumber supply store. They are very friendly and helpful. If they don't have what you need they will get it for you

  • Roy

I have known this company for years. Mike is as honest as they come and they're the first and only place I go to for anything plumbing

  • Chris Tassone

Mike the owner was extremely professional and knowledgeable and help me fix my problem quickly, easily and for a reasonable cost.

  • Sherri Priestly

This company is so transparent and helpful. We have also found them to do high quality work in reasonable time frames.

  • Mike Thomas

Would be 5 stars if the old man didn't smoke in the shop all the time. Super handy shop with expert advice.

  • David Stockburger

Helpful staff, good prices, parts I couldn't find at big box stores. A gem. Plus, the greyhound is a treat.

  • Devin Mosiuk

Best shop in the city hands down mindy can answer any questions you have. She has helped me out for years.

  • Neil Bokenfohr

Awesome service, friendly knowledgeable staff. (Mindy was super) Great advice. Kicks Home Depot’s butt!

  • Carmel Customnail

Very personalized service, great family business. I have been helped out in a pinch many times now

  • James McCabe

Very informative, has quality stuff and parts that home depot and other box stores don't have.

  • Gini

Excellent customer service and quality workmanship! We Highly recommend Riteway Plumbing!!

  • Andrea

Mindy was so helpful and kind. When I require more plumbing, I will be calling Riteway!

  • Duncan Thorne

Riteway were pleasant to deal with, doing an installation quickly and without problems.

  • Tony Lukwinski

Very knowledgeable owner, and great availability of parts, especially hard to find ones

  • William Mitchell

Great prices, great service, and it all just worked. My go-to plumbing solution!

  • Kristina Paetkau

Excellent service. Replaced toilet and faucets; really pleased with the outcome.

  • Carolan Lassiter

Family owned small business, fantastic customer service and very knowledgeable

  • Leif Watson

Great place for those impossible too find plumbing pieces. Very knowledgeable.

  • Darrell Struth

Quick, efficient and excellent skills, will hire again if the need arises.

  • Teresa Andruchow

I am a rental manager and I would recommend this company any day

  • Carole Lucier

Very knowledgable and professional. Great people, great service

  • Aleksandar Milic

Fantastic service. Martika was phenomenal! Strongly recommend

  • John Basaraba

The staff are always very knowledgeable and helpful.

  • Stuart Roznicki (ROZZ)

They have been awesome help, fast and knowledgeable

  • Christel Wispinski

Great service, knowledgable and reasonable prices.

  • Janna Cooper

The best service! Mindy and Martika are amazing

  • Robert Beaudry

VERY helpful getting the right parts!!

  • daniel vaillancourt

always got the old school stuff . :)

  • Dragon]000 Harmanjeet

Very fast and effective pluming

  • Melisa Epperson

Good service and nice people

  • kzap70

Very helpful employees

  • fidel gomez vargas

Great customer service

  • David Smith

Good service …

  • Pieter Groot

Excellant place

  • marina Petruk
  • Jared Hoffman
  • Deanna Lynn
  • Manix Moussa
  • Metro Boomin
  • Donavon Hee
  • Dallas N.
  • Bill Mcqueen
  • Kevin Mack

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