If there were more stars.... I would definitely give them. We sadly lost my father last month and even though he was a grand age of 91, it is something no-one is ever truly prepared for. In addition, being of a Greek Orthodox background there was so much to consider from a religious perspective. What can I say, Rowland Bros proved to be kind, caring, understanding, totally organised beyond expectations and professional throughout. We were fortunate to have Tracey looking after us and she proved to be an absolute pleasure to deal with. My sister and I were all over the place on occasions but she kept us grounded and on course guiding us throughout the whole process but most of all, what amazing knowledge they had in dealing with Greek Orthodox funeral/burials even down to a fantastic information sheet. On the day, our Conductor, Joe, and his team were superb, guiding us appropriately and supporting our priest throughout. In addition, so kind and gentle towards our 90 year old mother and all our attendees. There are no words enough to express our gratitude for the support they gave us in making the day and whole process run so smoothly. Tracey you are an asset to the organisation and Joe, an exceptional young man with grace and poise. Heartfelt thanks to you all.

To the team at Rowland Brothers. On behalf of myself, my husband Rav and our close family, we would like to thank you so much for your professionalism and sensitivity in the run-up to and during the funeral of my mother-in-law, Vina Vadgama, last Friday. Through a sudden and traumatic loss, you were there at every stage of the process, handling the discovery of her body with the kind of care that will stay with us for life. A particular mention to Clare Warner, whose clear empathy will stay with us for life, and who was wonderful reassuring to see again at the funeral itself. We are so grateful to Tony Rowland himself for calling us on a Sunday during his holiday to respond to our initial shock. Special thank you also to Emily Sharma. In order to respect Vina's religious observance, we wanted to get the funeral sorted as soon as we could, and she treated us with such professionalism and individualised care. Her understanding of the requirements of a Hindu service and her respect for the wishes of all involved were superb. These are the kinds of experiences nobody ever imagines they'll have to go through, but your reassurance and expertise during a hugely difficult time has made it so much more bearable.

My Soulmate sadly passed away abroad in December 2021. Rowland Brothers Funeral Directors were appointed to handle the repatriation and funeral service here in London. All the staff involved were professional from beginning to end. Tracy Taylor showed empathy, care and compassion from beginning to end and produced a one of a kind funeral programme, which was tailored exactly how I wished it to be representing the person my soulmate was. The mortician Hannah did a fantastic job in dressing my soulmate. It was an emotionally overwhelming experience and Tracy and Hannah definitely helped to ease some of the pain still felt. I can't thank the staff enough for their support during what I can only describe as a very sad time for the entire family. The receptionist whose name has slipped my mind "sorry" always had a welcoming smile and made me laugh on several occasions lightning the heaviness I was feeling. The Pallbearers were excellent on the day of the funeral led by Scott who did a fantastic job. Thank you all from the bottom of my heart

I can’t thank Rowland Brothers, Croydon enough. They are a fabulous team from Anthea at reception, Carly our organiser and Neil the Forces adviser. They were really efficient and caring, which really helps when you have no idea of what to do. I must also mention the two guys that came at 2am to pick my Mum up and of course the team on the day, both were so kind and thoughtful. All of them are extremely professional and they had thought of everything to make it all go smoothly, even down to umbrellas. Neil had arranged a bugler to play the last post, a Union Jack and a pillow for her hat and medals, which my Mum would have loved as not only was she in the WAAFs, she died on Armistice day. They also found us a fabulous Celebrant called Julia Hill who gave a really uplifting recount of the 99 years and 10 months my Mum had been here, that everyone said after, she made them come out smiling. That was the type of funeral I was aiming for and this fabulous team helped us achieve it. Thank you all so much.

I can not thank the team at Rowland Brothers enough for the wonderful, caring and sensitive way in which they helped lay our Mum to rest. They honestly couldn't have done more to make the process as stress-free as possible. Planning leading up to the day was faultless and the day itself went smoothly and without incident, even the sun came out! We had a horse-drawn hearse for Mum's final journey and the team were so respectful of her and of us. Rob led the funeral procession and he showed such great respect for Mum, and as we said our final goodbyes at her graveside Rob presented us with a beautiful personalised keepsake folder with a beautiful framed photo of Mum. Honestly, it was such a lovely gesture and we'll never forget it. Thank you to the whole Rowlands team, but special thanks to Carly, Rob and John for helping to make our final goodbye to Mum beautifully calm, graceful and dignified.

1 star because you answered the phone after 11 minutes You claim to be open 24 hours not true I called your customer service to arrange a moment with my granddaughter and was informed that I would be able to see her the following day at 12.00 But I would have to wait for the directors to call me back to confirm I called your customer care team @ 4.00pm and 8.00pm asking why I have not received any call I was informed that the directors were on a jolly Next day I went to the funeral shop anything was locked up no one was a round I called your customer service who kept saying they are supporting us that is no longer a service I would use again you are not supporting any one except your own pocket On the door you claimed to open 8-5 then I am told it is actually 9- 4 What kind of business you are running Your staff need customers services training ASAP

In May 2020, I was suddenly faced with my ex-hubby's death. Its the most confusing time when you have never experienced planning a funeral & worse, when someone dies with nothing in place. A close friend & colleague referred me to Rowland Brothers. I had no idea what I was meant to say when the phone was answered. As I explained to the wonderful polite lady on the other end, that I had never done this before, she assured me that she would assist me till the end. And that she did; She guided me, comforted me & made the whole Cremation/Funeral arrangements seem so easy! It was awesome to finally visit Old Coulsdon Branch & met her face to face to collect ex-hubby's remains. I do not write public reviews; but this needed to be done; To the amazing - Judi Noakes@ Rowland Brothers, I have no words for your patience. Thank you so much.

I am truly indebted to the staff at Rowland Brothers, Krzysztof Papierowski and especially Tracey Taylor, they both displayed amazing professionalism and support, whilst navigating a chaotic, stressful family situation to get my father, Cecil Edwards, buried. They were truly amazing in the face of adversity which I truly appreciate because it was a learning curve for us all. I would not hesitate to use the services of Rowland Brothers again in the future, but under pleasant and less stressful circumstances. Tracey is a true South London lady that will not take any prisoners, under any circumstances and I salute her for her hard work and tenacity, she did me proud! I'm sure this experience will go down in Rowland Brothers history books!

Angela Waters, Kent Thankyou to all the staff at Rowland Brothers Croydon. My Treasured Mum passed away after a short illness on 15th January 2023. During a very difficult and emotional time i felt completely supported and comforted, Carly Baker our funeral arranger was outstanding and I cannot Thank her enough. Hannah was so lovely and did my Mum proud with total care and attention. On the day of the funeral i cannot Thank the men enough, Rob Earl was absolutely amazing. He is truly a special person who cares and it is evident in his support. His colleagues were all amazing and again Our family are truly grateful. Our family have used Rowland Brothers for many years and I can honestly say they are Outstanding every step of the way,

Absolutely excellent service. From the initial phone call to them during the night, through till after the funeral, nothing has seemed to be too much trouble for them. Angelia (New Addington) put up with everything we threw at her, but she sat, she listened and most of all never was anything brushed aside, if there was something that couldn't be done (due to covid) you knew that she would have tried her hardest to make it happen if she could. Whilst Angelia was our main go-to person and arranger, we all owe a big thank you to Dave, Tony and the other drivers, professional throughout, always treated like a grieving friend, not just as a customer. Once again to all the staff, we as a family THANK YOU..

So, so impressed with how you helped in the organisation of our dad (Cecil Reid's) funeral from start to finish. Even down to ensuring that the house was safe when we leave. Can't believe how easy you made it for our family. Tracy (Taylor) you were amazing. Nothing was too small or great. What professionalism! We are so appreciative. As a result of your help and support, the day ran smoothly. The gentlemen who were present on the day were equally supportive. Our mum, especially, was treated like the queen, being waited upon at every turn. Thank you. Absolutely nothing was missed. We are happy. So glad we chose Rowland Brothers and would encourage others to do the same.

Rowland Brothers took care of my family and I during my fathers funeral. Daryl came to our family home to discuss funeral arrangements with my father before he passed. The level of service we received was impeccable. Roland brothers couldn’t have done any more. From pre planning, organising cars, looking after my family and I on the day of the funeral, they really made the day go as smooth as possible. In particular a huge thank you to Daryl, for your professionalism it was a pleasure meeting you. I would have no hesitation on recommending Rowland Brothers for all of your funeral plans. Many thanks for your service. Conor Bunn Paul Bunn’s Son.

Rowland Brothers (Whitehorse Rd, Croydon) have provided a wonderful, outstanding and professional service throughout an extremely difficult year. In February we lost our father and Rowland Brothers made everything go smoothly and professionally, with great dignity and care. Yesterday only 5 months afterwards, we had to say goodbye to our dear mother, and Rowland Brothers were always going to be the only choice. Again the dignified, caring service provided was amazing at such a difficult time. A special mention also to the wonderful carriage horses and their driver and assistants. The horses were truly magnificent and made the day very special.

Thank you to everyone at Rowland Brothers (Whitehorse Rd, Croydon) , in particular Tracy Taylor, for arranging Dad’s funeral. Tracy's advice, compassion, recommendations and kindness ensured that the day went as well as it possibly could. I’m very grateful to Rowland Brothers (Whitehorse Rd, Croydon) for making such a sad time in my life such a peaceful and personal experience. Tracy and her  team did a great job to make a sad day go as well as possible. Thank you John for his excellent customer service, compassion and kindness. Thank you all so much for everything you done for me when I needed support and guidance. Irina

I couldn't of asked for a better service, very professional, open, honest and listened. Thank you Tracy for everything you did for myself and my children. My Partner would have been proud of how you dealt with everything. Although it was a very hard time for myself, Tracy helped me get through and put a smile on my face everytime I spoke or saw her in person. On the day of the Funeral the pallbearers were also excellent. A big thank to you guys also. With emotions running high, they knew just how to diffusion any situation that occurred, leaving me to focus on the day and have the best send off. Thank you again guys :)

When you find yourself needing to arrange a funeral, you ask for recommendations. In 2019, I was recommended to use Rowland Brothers in Old Coulsdon for my Dad, and I couldn't fault them. So, when I had the sad job of arranging my dear Mum's funeral, I didn't hesitate to go to Rowland's again. Mum's funeral was yesterday, and the staff from Judi in the branch to John and his colleagues on the day were so lovely and reassuring. It was a bit less daunting this time having done it once before, but they really do make it stress free, guiding you through it all. Thank you everyone for making a difficult day a bit easier.

Last week we was in the awful situation with our father passing suddenly. Receiving conflicting advice from the GP and ambulance service we was left in a difficult situation obtaining his death certificate. I chose rowlands brothers as they had the best google reviews and I can see now why they do. The whole team have been fantastic, especially Sophie-the funeral director. Sophie helped my brother with several complex situations and was very efficient and on the ball at all times. They all make you feel at ease and are very professional. I would highly recommend them if the need ever arises. Thank you again

I was initially pleased with the funeral arrangements of my late wife by Rowland Brothers. But their customer service after the event was very poor. More than a month after the cremation I had to call them regards the ashes. After I collected the ashes I realised they had failed to put them in the casket . When I called them they promised to call me back to sort out the omission . Several hours later they had still not called. So I emailed them. They have neither acknowledged my email, nor done anything about the casket. A very shabby customer service.

Rowland brothers in Croydon have given our family an exceptional service throughout. They have been thoughtful and comforting from beginning. It is my first time planning a funeral and the team have supported me throughout and given my grandma a day fit for a queen and what she truly deserves. Thank you all for everything from the bottom of my heart. My grandma's wishes was to have Rowland as her funeral directors for her funeral and I definitely saw why she chose them. Such a fantastic family orientated funeral directors company. Best wishes.

Thank you to Nichola and all the staff at Rowlands, Whitehorse Road, who at all times were very sympathetic and did all they could to make the process of arranging the funeral and cremation and viewings for our dad as easy as possible. They were very accommodating to all our requirements. Nothing was too much trouble. We had used Rowlands previously when our mum died 8 years ago and had the same quality of service then as now. I would have no hesitation in recommending them or using their services again.

Honestly everything was dealt with in the most compassionate thoughtful and proffesional way. I have had to deal with other funeral directors before, and certain things we were not informed of during the process. But rowland brothers guided us through every thing that needed to be told or would like , At a passing of a loved one you would not like to look back and think " Oh i wished i had had that at the funeral". With rowland brothers you will be in excellent care. Thank you

Just wanted to say we used Rowland brothers for our babies funeral and can I say they made it so much easier for us to deal with. Tracey Taylor was absolutely amazing and went above and beyond for myself and my partner. They guys on the day was brilliant made us both feel at ease the whole service we experienced from Rowland brothers I will never ever forget and I will definitely recommend them to friends and family in the future. Many thanks to you all Jay & paris

I contacted Rowland Brothers to discuss funeral arrangements, at that time I didn’t know who would be assigned to assist the family. I must say the Gods were looking after us we were lucky enough to be looked after by the Professional Excellent Competent Tracy, always available, if Tracy was ever unsure she would check first, then pass on the advice. Seamless Seamless Tracy is an asset to Rowland Brothers Thank you Tracy Thank you Rowland Brothers

I would like to express my appreciation to Tracy for her patience and guidance in assisting me to prepare my moms cremation arrangements. I did not have to worry about anything. Rob, thank you. I was touched by the way the funeral procession was reverenced. Charles, thank you for following up to know how we were doing after the cremation Overall, an excellent job done by the friendly staff. I would definitely recommend Rowland Brothers to anyone.

I really haven’t got the words to express how thoughtful and kind they all were. They looked after my loved one with the upmost care and respect. Everything went so smoothly, it did help that my loved one had a funeral plan but nothing was too much trouble. We as a family have been using Rowland’s for years and the service as always is impeccable. I can not recommend them enough. Thank you for your care and kindness at such a painful time.

Tracy I am most thankful and grateful for genuine people like yourself! From soul to soul I literally just want to thank you for be yourself genuine and transparent with my wife! It’s amazing seeing other people being as like you and my wife for you Gemini being are truly special. You have played a major role in putting our King To Rest as peaceful as he would want it. Continue being you Thank You

Rowland Brothers have provided an incredibly professional and supportive service following the death of my father. Sally was efficient whilst also sympathetic when answering my many questions, and she organized a fitting funeral for Dad. We chose to have a minister present, and Sally arranged for Phil Robinson to carry out the service, which was truly beautiful, and one which I know dad would have wanted.

GOOD CUSTOMER SERVICE VERY KIND UNDERSTAND PPL. THE INSIDE OF THE FUNERAL HOME IS SO BEAUTIFUL AND CALM PLACE. THEY DONE A WONDERFUL JOB REGARDING TO MY BROTHER. HE LOOK SO PEACEFUL.. I WOULD RECOMMEND THIS FUNERAL HOME FOR A GOOD FIRST CLASS PROFESSIONAL JOB THAT IS DONE WITH CARE AND UNDERSTANDING ROWLAND BROTHERS FUNERAL DOES THE JOB.... THANK YOU ROWLAND BROTHERS FOR YOUR WONDERFUL SERVICE

On behalf of our whole family I would like to show our total appreciation to the staff at Rowland brothers Croydon you went above and beyond while looking after our grandson . To our special lady Sally you looked after our angel like he was your own and we truly appreciate you THANK YOU ROWLAND BROTHERS MADE A HARD DAY BEARABLE . We are truly indebted to you Sally x

I am very happy to recommend Rowland Brothers Funeral Directors of Croydon. They offer a calm, reassuring and very professional service. Nothing is too much trouble, all the arrangements are dealt with efficiently reducing anxieties at a very difficult time. The staff look after families as if their own and always in the most professional manner.

We have recently used Rolland Brothers twice in quick succession, for my father in June and my mother in law in July. Their service was of the highest quality, the way they handle it when we arranged the funeral and one the day, w could not fault them. They were compassionate, caring, yet professional, I would highly recommend them.

Requested a finger print to be taken so I could purchase some personalised jewellery. However, sadly only half the finger print was taken, on-top of this - it took several weeks of chasing to obtain this. Mark was very apologetic however outcome still remains that I am without the full fingerprint which is now forever lost.

Rowland Brothers Whitehall Road CROYDON. Tracy Taylor was my family’s point of contact and I can truly say she was amazing and very personable! I can not stress enough how thoughtful and kind Tracy was with the organisation and ideas she gave for our very special day!! Thank you again Tracy and Rowland Brothers.

Great experience with the team at Rowland Brothers. It was difficult with the family being in different countries but Tracy was very understanding, compassionate and kind. Very prompt in responding and gently guided us through the entire process as we made funeral arrangements for our sister. Thank you.

I just want to say a big thank you to Roland brothers for everything they did for my mum who recently passed away. Carly and the team dealt with everything promptly and the service was perfect. My mum would have been smiling . Also a big thank you to Lina who works in finances for recommending them.

Maurizio has been so incredibly helpful from start to finish. I instructed him to help with the repatriation of ashes to Italy and cannot recommend him and Rowland Brothers enough. He is kind, helpful, understanding and incredibly efficient. Thank you so much Maurizio for everything you did!

I wanted to say a huge thank you, dads funeral went perfectly. Your help in guiding me through the funeral arrangements made it an easier affair, in what started as a daunting task. You have an amazing team at Rowland Brothers and I will not hesitate to recommend your services. Thanks again.

Would like two thank all the staff at Rowland brothers for the lovely funeral they did for my dad lovely staff fantastic send of for my dad 100 per cent all way keep us up two date thank you so much dad would be proud special thanks two John thank you❤ bill Gladwin …

My Aunties ashes were delivered by hand by Steve very quickly after realising they were needed soon. Steve was very gentle and did this with great sensitivity and respect. A gentleman called Neil was very helpful on the phone and did all he could to help.

We cannot thank Jan, Anther, Hannah, Scott and everyone at Rowland Brothers. They were beyond exceptional in helping my little sister lay to rest. You are the very best of people. Thank you all so much. Kindest regards from Richard & Shirley Rodrigues.

Thank you Tracy for helping me out. You saved the day in helping me organise flowers for a funeral you were arranging that afternoon. Unfortunately I was not able to attend the funeral and you came to the rescue.. Kindness, caring and professional - 5*

Carly was brilliant in assisting with an order of service where the actual funeral was being held out of London. Very professional standard and outstanding quantity of workmanship. All done in plenty of time for the funeral. Absolutely brilliant!

Many thanks to Neil and team for the professional and efficient manner in which they conducted proceedings for our son Greg's homegoing - from the planning stages to the service. We are most grateful. Margaret, John, Kayleigh and all the family.

I know first hand that the care and empathy shown to clients is continued at every level behind the scenes (I work there). I would not hesitate in recommending them to my own family and loved ones and I would without doubt, use them myself!

Thank you so much for your bereavement support sessions. My husband and I received fantastic support from Justine in individual and group counselling sessions. It really helped us cope after our son died. We are so grateful.

The staff took care of everything and helped us all enormously get through the day and indeed the whole affair. From collecting my beloved on the day to walking the hearse through her neighborhood it was ultra professional.

Following the death of my Mum the service and support provided by the Purley Office was fantastic from start to finish. We could not ask for anything more. Thank you Rowland Brothers you are a credit to your Profession.

Professional, courteous, friendly, sympathetic group of men who made us feel proud on the day of our mums funeral, Scot and his team were brilliant. Thanks for making the day so much easier for the family.

a very complete service. full of care and sympathy . Tony lead from the front with a splendid attention to detail package . a smooth running funeral from appointment . we are very impressed.

Rowland Brothers managed all matters in a perfect manner, They were sensitive and organised throughout. I have no hesitation in recommending them to others. Thank you for your support.

We buried my uncle, on Friday. The Staff were amazing and the service they supplied was excellent. Very Professional in there approach. Thank you

Thank you so much for your excellent service, and mostly thank you to Maya for her support and kindness. I would definitely recommend.

Respect to everyone who works there so polite and understanding took good care to make sure everything was perfect for my Nan

one of the worse companys ive ever had to deal with hope no one ever has to deal with this company heartless comes to mind

Outstanding. Very helpful and reassuring staff. Highly recommend especially for good service they provide

Excellent Funeral Directors in Croydon, Highly Recommend for professionalism and expertise

Such caring and professional staff, can't recommend highly enough.

Just can't fault them. Professional, kind and great follow-up.

Fantastic service, really made things simple

Very professional and Friendly

Good firm.

Excellent