Really convenient to have the market and restaurant together, since we can order takeout and get some shopping done while we wait! Polite and friendly staff at both locations. RESTAURANT: Quite spacious and extremely generous portions.. there was a time when five of us ordered three meals, but still could not finish the food and had to take back leftovers! Love the chicken burger, which is a welcome change from the usual fast food joints! MARKET: Great place for Middle Eastern and South Asian spices, condiments and other ethnic food items. Also conveniently located beside No Frills for regular groceries. We mostly buy our meat from here, which is of really good quality. A word of caution: the meat section closes an hour earlier (at 8:00 pm) than the market (at 9:00 pm), so if you want to buy meat, better go there before 8:00 pm! Added bonus is the fact that it shares my name, so I can proudly call this "my store/restaurant" as well... :)

Thank you for the horrible customer service experience. Ordered in a chicken breast and kabob plate, staff said it would take 15 to 20 minutes tops( not busy at all). Upon waiting for my meal I had eye contact with staff and the manager goes ahead to give the only other customer in the restaurant my order. I approached staff to ask whether that was supposed to be my order and she said yes and asked whether that man placed his order after mine and she said said and apologized. She said he "only" ordered a chicken breast plate ( plus soup and salad - he ordered more than I did) ... thus manager chose to serve him first. Lucky for the man he got his order in 10 minutes and I waited 35 minutes. Food isn't worth having to deal with disrespectful service. To make up for the bad service staff offered to give me a drink, thanks but I already paid for one. Manager was aware of the situation but ignored me.

If I could give less than 0 stars I would. Me and my boyfriend ordered food for takeout and we specifically asked for 2 chicken skewers with rice and then paid 17$. When we opened our food later, we saw that they didn’t give any rice like we asked for and paid for and when we talked to the employee on the phone to find out why there’s no rice, she said it was my responsibility to check if my order is right. Even though she didn’t bother correcting me about the rice on the order. She then hung up on me twice and talked right over me when i was trying to explain the issue. She took zero responsibility for not listening properly to our order and she was extremely rude. If I wanted to pay over 20$ for a meal I would’ve gone to paramount and gotten a lot more than this place. DON’T go here, there are WAY better places who have way better service :)

I used to love this supermarket but not anymore. They have terrible customer service, especially if you want to return their expired stuff. You must be careful and read the expiration date; most of their stuff expired. I bought from them two vegetable oil. I ignored the expiration date. When I opened the bottles, They smelled terrible. I checked the expiration date. I found one that expired a month ago, and the other one still has four days. When I returned them, they refused to return both bottles. They said it still has 4 days to expire. They return only one. They didn't even say sorry or apologize. They were very mean. Still now, I shop in their store but only for meat ( to be honest, people working in the meat section are excellent) henever I buy something other than meat, I regret it because I found something wrong.

My family shops her often and have been coming to this store for meat for many years. I wish there was more of a variety on steaks and other items since they only have T-bone steaks. I also have been unhappy with some products that we buy regularly always having the price changed. The prices are always changing. An example is tomato paste - I buy a large jar of oncu for $9 at another store and for exact same product at Samir’s they have now changed the price to 16.99. Same with the olives we buy - they used to be 8.99 and still are in other stores, but they have changed it now to 13.99 at Samir’s. I used to buy all these products from them but it’s extortionist pricing for imported goods. We buy meat from this store but other then that, I don’t trust the prices in this store.

Today, around 4pm I went to said location to buy meat and grocery. As they have numbers set up so I took my number was 84. A lady came after me and took 85. I was waiting in front of meat section. Suddenly, a butcher with Beard gave the meat and other stuff to the lady before me and without her number appeared on screen! I asked and Butcher said no problem! It means there is no system and rules ! I raised my voice and made a little video soon I put on social media. It means if you know local language you don’t need to be waited or number! Their staff behaviour was so rude and aggressive! Big favouritism. This is Samir Business Culture and Philosophy! I would never go back to any Samir location!

update April 22 2019 - Well i gave them a 4 star for the food but recent experience is making me downgrading them to 2 star. I would have given them 2.5 or 3 but the food was not 4 star level either. well There are plenty of good kebab places like bamiyan or watan kebab and so on. never seen anyone being so stingy with sauce. spent 47 dollars on food to-go and asked for couple of extra sauces and the lady at the counter stated it will be 50 cent each. you charged by 16 dollars for a platter and can't afford to throw some extra sauces!!!!!! old update - love their kababs. everytime I am in Hamilton I make sure to visit them. Simple menu. it would be nice if they have a decent website.

Food is okay but the customer service is worse than I have ever seen anywhere else. The girl at front desk with the glasses is very rude. When I ask for a shawarma she said you saw me making shawarma for another guy before you why didnt you tell me at that time. I asked for two extra dips and that i can pay for it she didnt say anything just printed out a reciept and shoved it to my face. This is not customer service and this is not the way to treat customers. Saying please and thanks while interating to a customer is proper customer service. Please tell the employees that. I only had this issue with that lady. Please tell her to improve her customer service for your own good.

The girl friendly ..a little shy but really nice. Also a bit confused to what we asked for...talking in circles - she was so confused at the simplest questions. Also speaking in there language (which i totally don't mind) but right in front of customers AND speaking loudly. Really? I was so annoyed especially having a headache that evening. Also, to the owner of this establishment, please please PLEASE have your ventilation looked at. The next day our coats, scarfs, hats and our hair STUNK of food. Food we order was wrong to what we ordered..such an frustrating time asking question about certain food on their menu. Ugh! I'm sorry but we wont be returning to this place EVER.

I really like this market, especially since they expanded earlier this year. Good selection of canned goods, dry goods, frozen food, sweets counter (expanded recently! - july 2021), and essentials like eggs, (etc) but of course the best part is the fresh meat selection! They recently added tons of marinated meats as well! I never get meat at big chain grocery stores any more, they don't compare. Very friendly and helpful staff, and safe distancing practices. They have plexiglass all along the vast meat counter. They can get very busy (which is a great sign), so I try to go off peak hours. They have enough staff to get through, and do their best for the size of the store.

Will be calling labour services on this grocery store with how poorly they treat their employees (no breaks, sexualizing the younger females, cussing out their employees, not respecting their space or standing up for them, etc). Horrible store. Manager treats their staff poorly, they make fun of customers in their native language, do not wear masks or handle the products in a sanitary manner. I keep finding bugs in the pastries I buy and there have been expired products everywhere, and the managers are disrespectful. They sexualize female customers in their language and curse the male ones out. If I could give less than one star, I would

I have reviewed this place again and reduced one star for not selling good quality Saudi dates like before. The only best dates in the world are Saudis dates. I talked to the Manager one time before about Saudi dates but he us still keeping those shelves full of other types of dates which are not good. Plenty and variety of Asian and Middle Eastern foods and Halal meat. I also ate that Samir Special Burger meat it was amazing I wish I would have ordered 2 of them one for the road it was so tasteful and indeed it was special. Thank you Samir for the honest service and quality foods.

Finally was able to find a decent outlet for halal meat and grocery in Hamilton area. Have tried a few within Hamilton and nearby places but none could meet the expectations in terms of availability of various items under one roof i.e. groceries, vegetables, fruits, spices, meat, sweets, cooked food and so on. The owners and staff are nice and friendly who helped me chose the type of meat and how I wanted it cut. A little housekeeping is needed. Need to refresh the produce inventory. Overall a nice store for everyday grocery needs.

I ordered beef kabab wrap for my kids and my self, we got a spicy wraps we did not ask for, which made my kids suffer, but anyway there might have been a mistake confusing our order with another person. But what was unacceptable that we found the meat heavily burned, literally a piece of black bar, which is a recipe for stomach cancer. The staff I asked her to look into this just said'' we do it like this to avoid undercooking'', and that's it!!..so, what this restaurant needs is health related knowledge, and customer service.

Very poor customer service!! . This place is an hour away from where we live. Was charged twice , bought it to the attention of the cashier right away , she denied the over charge. Few days later when we called to ask for the overcharge refund, we were told they couldn’t refund it on an alternate card and expected us to drive back to the store to collect the refund. You guys need to get yourself trained on some Customer retention skills and handle such situations with empathy !!

This store is great. Clean and organized. Physical distancing signs are everywhere which is great but it would have been better if their staff also followed it. I saw one of the guys who works there walking around with his mask tucked under his chin. Hopefully the store manager will use this review to remind their staff that masks are not only mandatory for customers, they are mandatory for everyone who is inside the store, including the staff and owners/managers.

It was my first visit after quite a few recommendations. I was disappointed with the quality of the food based on the prices they are charging. The chicken was charred nicely but the beef was quite dry. The rice was very dry and lacked spices. The salad had an odd smell, like it was a few days old. The firni was really good, not overly sweet. The washrooms are accessible but the path to the washrooms are blocked by cases of Coke & Pepsi. It seems very unhygienic.

Pathetic service and rude manager. Whenever we go they always give us wrong order. When it happened the 3rd time, I called and wanted to speak to the manager to which one male said that he was a manager. I told him that he forgot to give us one dish then he said that we might be lying. The manager did not know how to take the order and how to deliver the order. The owner SHOULD change its “management” , because it’s just driving their customer AWAY!!!!

I normally go to Samir at Centennial and love them. They always treat me good. Here at Upper James I purchased 4 pounds of boneless beef and ordered 1 pound of meat with bone. They refused to cut between bones for me and said I have to take the full piece which is at least 4 more pounds, this is new thing for me... not the other Samir store or other shops ever refused me like that. In simple words... will never be back here

Giving them one star. EMPLOYEES ARE NOT WEARING MASKS. I HAVE TOLD THEM REPEATEDLY THEY ARE IN VIOLATION OF RULES BUT THEY DONT CARE. I HAVE REPORTED THEM TO MUNICIPALITY. OWNER DOES NOT CARE. BUTCHERY STAFF ARE ALL UNMASKED. I HAD TO SHOUT AT THEM. I HAD ENOUGH. YOU PEOPLE ARE SUPPOSED TO BE RESPONSIBLE BUT YOUR STAFF BEHAVES IRRESPONSIBILIBLE. Not one time I saw this but for past two months. No social distancing either.

This was my weekly grocery store but will never go there again. NEVER make the mistake of ordering meat by phone. I asked for 2 paye (goat feet). They clearly didn’t understand it and they cut 2 goat legs!! That’s about $200 of goat meat and they charged me for that! Then they started being super RUDE to me. Worst customer service and really rude people who misunderstand your order and then lie straight on your face!

Amazing Halal meat and groceries store. As a muslim in a non Muslim majority country it is such a convenient thing to be able to go in to a grocery store and know you can get all halal foods as well as meats. Besides that they have a wide variety of South Asian and Arabian sweets as well as all the things needed to cook South Asian or Arabian dishes. I recommend it for all Muslims and non Muslims alike.

I love this grocery store! Very good selection and the best service. I went today (Saturday afternoon) and someone helped me find dried fenugreek leaves, and the girl working in the baked goods section was so kind! She was super helpful and very sweet. The baklava was also the yummiest I ever had! It was my first time going there today and I will definitely be going back! Thanks guys :)

The people who worked in the butcher area on 07/13/2021, around 7:45 PM should really learn the basics of customer service. The guys were laughing and insulting me in their native language while I was in front of them. I was a regular customer at Samir super market, Burlington and recently moved to hamilton, the Hamilton store really disappointed me with the first visit itself.

I ordered couple of plates where it was supposed to have fries and another combo, to my shock the fries were not there. I did not think the employees of Samir would be so incompetent to not fully deliver the items as requested in the restaurant . You ruined the Christmas mood for my family, I wish could give you 0 stars but you got 1 stars so good for you.

Since starting work in Hamilton, once I found Samir's, I've been coming for here for lunch at least once a week and usually more. I've introduced this place to several other co-workers and we've never been disappointed. The food is always quality. The dish to try at least once is the Kabuli pulao. The chicken kabab wrap is a great take out option.

Best place for Halal food in Hamilton Ontario Canada. There are varity of food and all are fresh. The price is also very reasonable. If you are a Muslim and like muslim or indian food it is the best option. Almost every kind ingredients are available for cooking. And the best thing is if buy Halal meat they size those according to your request

This is my preferred store, not only because their butcher's section is quite complete (of course do not expect to buy pork here!), but because they are stocked with the most amazing products for cooking. I'm a spices and condiments lover, and here I find everything!!!!! The staff is also very nice and they give the best service possible.

I enjoy the 'cultural enrichment' Samir brings to the neighbourhood. Every time I go, I enjoy good conversation with new members of my community. I learn a new 'Taqiya Truth' every time I visit. My daughter is dating one of the associates, he promises to make her one his concubines. Yummy food, I will continue to visit! Thanks Justin!

The market is amazing, but the restaurant's food is getting worse! Samir please try improving the menu by adding different meals! People of Hamilton always go to Mississauga for better taste! As a Hamiltonian we need more restaurants like their ones. We can't just keep driving as we are living outside of Canada!

Friendly service, their flat bread is very authentic and delicious. However, I tried their chicken kebab wrap and I couldn't finish half of it! It tasted horrible and had unpleasant flavors, the wrap was mainly bread and lettuce. For $7 you can get way better food elsewhere. Wouldn't recommend eating here!

This is my new butchers!! Cheaper and fresher than the supermarket. And can get meats not generally sold in the supermarket like oxtail, mutton, cow foot etc service can be slow because its so busy which isn't a bad thing best day to ship early Sunday morning less busy worst day to shop Saturday afternoons

Great store with fresh red meat, Persian sweets and products. Anything from frozen herbs to Persian spices can be found at this location. The Barbari bread is very delicious and fresh always. Bonus point that near Nowruz they sell items for Haft-sin, especially Hyacinth flower. Staff are very friendly.

I LOVE buying my groceries here. The staff is so nice and helpful. They take such good care of their customers. They're socially responsible in terms of all the social distancing and sanitization. They have everything you need and more. Ali Akbar in the meat shop is super nice and very knowledgeable.

It's not any nicer, cleaner, friendlier or different than any of the other Food Basics. I seriously debated leaving halfway through my shop as the selection was pretty dismal. I'll go back to the stores that price match and reward their patrons for shopping there. This was a one time shop for me.

The reason I give one star is not about the food it’s about the place once you enter the restaurant your clothes smells so greasy and bad odour. Like you are working in kitchen , The ventilation system is not working. So if you’re really worried about your clothes do not enter this restaurant

Went to the upper james location asked if the rice and spinach plate was vegetarian they said yes I got back to work and there was meat in with the spinach. Also the woman did not change her gloves between taking money and handling peoples food which I got on video absolutely disgusting

Poor and careless customer service. Called twice but no response. Ordered a large family meals with add ons. They forgot to include part of the order despite confirming it. Can't believe they got my order wrong when there was only one customer oteher than myself in the restaurant.

Variety of Halal food and halal meat..They prepare some delicious food items at their restaurant like Bar BQ and kabab etc...Good customer service and quick response. They carry variety of South Asian, and Middle Eastern food. On top of that they have Halal butcher section too.

Wide variety of Middle Eastern and Levantine products. Store is always clean and super organized and their produce is always fresh. Friendly, helpful staff who follows COVID precautions and always make sure that they get your questions answered. Love shopping here.

Didn't like the customer service, The attitude of the manager was unacceptable The neat section staff follows a directive by manager that if a half Goat leg is available, they dont cut the another leg,why? They sre not selling it cheap 12.99$/ pound is not cheap.

Good place to buy fresh meat and other groceries....chicken and meat is always fresh!!! Indopak plus Afghan groceries in one place. Bought some fresh meat and it was good as always It's just getting too too over crowded during the weekends Nothing new!

Horrible customer service!! Had to wait for more than one hour to get chicken bryani. And it was supposed to have already been prepared when I ordered it. That's what the waitress said. Also ordered fries.. Been more than one hour and a half now. Still waiting.

Totally unprofessional butcher have no idea how to cut meat they should get training. Today I asked for goat or lamb brain guy said we do not cut goat head we can't risk our lives for $3 this answer is good enough to understand how professional they are.

Their staff are dying for a dollar tip. One day I tipped a lady $5 and her behave attitude was really good with me compare to other customers but another day I did not tip, and their service was really rude. Please respect your customers at least

Best place in the city for halal meat. The staff behind the meat counter are exceptional. Always friendly. They work quickly, efficiently and are always incredibly respectful. They are my go-to spot for fresh halal meats and treats in this city.

Well its no longer a kebab house sadly. A good halal grocery store in the neighbourhood. Good parking spots available. You will find everything from back home here, including Pakistani, Indian, Bangladesh and Saudi Arab snacks/everything else.

The supermarket might not be very interesting for one whom is not particularly looking for middle eastern products/food. Since I was, it came very handy to me, wide range of products. The meat that I got from the butchery there was fresh too.

Meat is good however butchers are rude,lazy and have zero customer service training. Great store just wished if owner would have butchers who are polite and willing to take care of their customers. Samir just lost one of its oldest customer.

Fantastic spot to get your Halal meat. Great customer service and butchers are willing to skin, clean and cut the pieces to your liking without any pressure. Also carry lots of other South Asian and Turkish goods! Highly recommended.

Was my first time shopping there today and all the staff was super friendly! Many people took the initiative to help me find what I needed! Bought some fresh biscuits for a special dessert I will be making and they look delicious!

The meat at this butcher shop is always fresh and the prices are competitive with other shops around. Although I cant say the same about the grocery section as the groceries are usually pricey here. Friendly staff and service.

Best place to get Asian Spices. Vast variety of grinded and raw spices. Store also sells fresh chicken pork and beef products. Huge spices and grains collection; They sell some products which you can't find in huge stores.

I drive from Brantford to buy fresh meat here and I feel satisfied with my shopping experience. Nice staff very patient and humble guys. Prices are also very competitive as per the market rates. Definitely recommend!!

I went in looking for Oyster Sauce and could not find it. Asked a guy stocking shelves if he could show me where it was. He said, "you need to learn patience and find it yourself." Never going into that place again!

Chicken biriani was wonderful. Also the egg plant and the bread. Honestly, the bread alone is worth visiting the restaurant. Great service, they take care to serve fresh meat on the skewers. Loved this place.

I went to purchase meat (veal) with bones and asked worker to find me a good piece but when I got home my meat was probably about 85% just bones and 15% meat. There was barely any meat. Very disappointed

The owner is very nice and the staff is good. The staff sometimes don’t know the location of products and almost always look confused. But other than that, great place, great product and great prices

Don’t go here, they increased prices on essentials in order to make more money whereas it’s competitors were decreasing prices, even though it’s convenient for me. I am never going here again. …

I just moved from Toronto and I'm looking for latin products in Hamilton I used to shop in Adonis in Toronto they have both products I like arabic and Spanish . I didn't see enough of what I needed

Never buy Dryfruits, peanuts or any unpacked stuff, you will find bugs holes ect. If you want to return, the Cashier lady with a big silver bangle says we dont take back as per the policly

One of the best and popular supermarket and meat shop where you will find different kind of halal meats with various kind of Asian seasoning and foods. Prices are considerably reasonable.

This is my go to shop for fresh chicken in Hamilton which is reasonably priced. You also get beef and goat here. This shop has a good collection of products from India and Pakistan too.

I always visit the store to get my needs from them. The butcher section very clean and the store it’s been organized very well. You can find what ever you need for everyday use.

I find the butcher here to be superb. They are always courteous to everyone. Also, they are almost open all year round. They close at 9:00pm (the butcher closes shop by 7:30pm).

Two bags of rice both wotg BUGS!! They would it take it back for refund or exchange. A jam also also was expired and had tiny flea BUG under the lid. Just gross! Buyer beware!!

Great fresh cuts of meat from the butcher. Sells a variety of items that are essential to middle Eastern/desi cuisine. The kabab is good but should reduce the amount of rice.

A great store to buy ethnic middle eastern food. Staff are polite and friendly. The meat is halal and fresh in the butchery department. The restaurant is also worth to try.

Need to work on your service!! The girls at the restaurant have to be trained on what good customer service likes like. Food is great! Better than the Queenston location.

Just had the beef burger up here: the meat was indeed tasty but I was disappointed by how dry the bun was, I guess I just wasn't lucky. Great service and cleanliness.

We had a birthday party last night and my sister Catered food from there. They send amazing food. The best quality food we ever had. Thank you for the amazing food.

They literally have everything for an arab and indian guy. Other ethnicities, i am not sure. I am saying this because i have lived in an arab and indian community

Very bad people, they will first take wrong order but not listening and then scream at you. I have filed a complain, they will soon get notification from legal.

The taste is really bad I as an Afghan never try Samir kabab house. Afghan food is the best food in the world but this people can’t cook well and it’s not fresh

The meats are first rate. The supermarket side has expanded so much less crowded. More attention from staff on the order number system not on who they know.

Great place for fresh chicken , next time i will try the beef and lamb shanks , and the veal ribs . Great customer service the butchers work very hard ,

Best place to buy Halaal meat like beef, chicken etc. Halal frozen burgers, Kabaabs and a lot of other items are available. It Gould be more organized

The food is good, but every time they are serving less meat and more carbs. Besides, it is very difficult to know when the have chicken shawarma

I always get middle-eastern stuff from here The prices are not so great but it's basically the only middle-eastern supermarket in Hamilton!

This place has a nice, friendly staff. Food is very delicious and fresh. Must visit if you're in Hamilton or if you love to eat beef more.

They have a huge variety of products. You can even buy sweets here. Nice customer service. All the South Asian products are available.

Excellent place to buy meat . The guys at the meat section are very nice and helpful. The store has a wide variety of stuff. …

I like shops there because they’re stuff mostly fresh so many Special chicken, lamb, beef, and veal Cheaper than other stores

The food was amazing. The environment was beautiful and peaceful. Staff were friendly and helpful. Really a memorable place.

Excellent Cuisine and wonderful staff. The Nan Bread is the best and the food delicious. Chicken Man highly Recomends Samir!

No vegetables Expensive & high Price as compare to others Groceries store. One time visit is ok for experience

Last night I’ve ordered Chicken Karahi, the rice was awful. It was looking like from 4 day ago. Not fresh

Quite a suprise finding fresh items at ridiculously great prices. Nice place and it's worth the visit

Awesome grocery store, I went here for meat and the quality was excellent and the price was fair.

I purchased Goat Shoulder Meat , when I opened in my home and wash meat ,It’s not Goat Meat.

It looks like this rice is from last week. Please cook fresh. What happened to your service

Great place for chicken, meats, Valhalla and any middle Eastern or African spices you want

I love their meat section it's so clean.. Very friendly staff The meat is always fresh....

Nice and helpful people. A good variety of Halal meat. Too bad the restaurant is closed!

Best pho I’ve had In a very long time. Great portion sizes. Great avocado shake as well.

Great customer service!! Tasty food! Would recommend for Sure!! Definitely will return!

Nice place for Muslims and people looking for halal food and asiatic and Eastern spices

They have an amazing Halal butcher shop inside. It's a bit pricey, but fresh and clean

Simply awesome for your all Halal food and variety spices needs. Professional staff.

Good prices and selection, but not very varied in terms of types of specialty cuts.