Wrong size pizza delivered contacted the shop manager stated will see and maybe send another one. Requested for an update 15-20 mins later. Lady on the phone picked up I asked if driver coming or not she said coming but idk?? If you don't know then why are you saying they are coming either it's a yes or no, not an idk. To top it off this lady is SHOUTING on the phone literally SHOUTING. Bit confused why u feel the need to shout explained to her do not shout like there’s absolutely no need she responded “I AM WORKING I AM WORKING” don’t know what correlation there was in that and then passed it to the manager whose also SHOUTING says “why do you keep calling” ( called twice he hung up the first time, the second for an update) maybe because I have 6 people here waiting to eat and you you made a error yourself in the first place and because you said "will see" and your employee said “idk” therefore, not confirmed whether coming or not. Blaming Uber saying "it does not work” not sufficient. You can simply turn Uber off for the day. Manager stated can't turn it off, well It's very possible as I have worked in restaurants before as well and know very well you can. HORRIBLE CUSTOMER SERVICE NO MANNERS WHATSOEVER NO NEED TO SHOUT POINT BLANK. Never ordering again after being a customer for so long have never experienced this type of service anywhere either. ZERO STARS.
Service
Delivery
Meal type
Dinner
Price per person
£20–30
Food: 1
Service: 1
Atmosphere: 1

Ordered 1 pizza... Took 5 minutes to acknowledge I was there, granted they had orders but they were working at a very leisurely pace. Ordered and said it would take 10-15 minutes for it to be ready. 15 minutes go by and 3-4 customers come and go with their food, thought it'd be in the oven so only a couple more minutes. Nope, 20 minutes in and I see one of the staff only just starting to make my pizza, slowly at that. Coming up to 30 minutes and finally my pizza is here, I quickly checked the pizza upon receiving and it was covered in cheese and thought it was ok, so went home quickly as I was quite hungry after waiting longer than expected. Got home, sat down, opened box, went to pick up a slice but nope, the pizza was not even cut. Got up got a knife, sliced up some slices. Sat back down, took a bite and tasted a bit of Pepperoni, my pizza did not have Pepperoni, I lifted the layer of cheese and turns out I got given a pizza with random toppings, about half of the toppings I asked for was there and the other half was just other toppings. If the pizza I received was what I ordered, it would've been like the price of it, cheap. Of course I still ate it all, as mentioned previously, I was very hungry at this point. Would not order from here ever again, lesson learned. TLDR: Don't order Pizza from here.

I waited nearly 2 hours for pizza ordered at 2100 and pizza came 2245 they said it will take 40m ok I understand they may be busy but it was terrible service and also the lady on the phone taking orders had no common sense or no customer service knowledgement . I called the person at the shop they said the delivery guy left as I spoke to her from there I waited another 25m bare in mind I live exactly 7 to 10ms away by car from the shop....then I called the shop back and this time i was fuming it was 22.15 family was so hungry by now.... got so angry I wanted my money back I called again the lady said no wait another 5m pls and apologised she said 'I don't know what's happened to the driver"....after that the delivery boy come after 10ms of that conversation...I asked the delivery driver what happened why did you take long time? he replied ' I just got this order from the shop like 5ms ago I don't know' I was so shocked I asked again so you just received this order 5 mins ago and your coming straight to me now he replied "yessss " and showed me his phone... This shows me there was something really dodgy about this didn't know what to believe...I did not like the service at all the food was so cold and dry. Never again ordering from here again.

I ordered at 12.44 and had an estimated delivery of 13.50. I called the restaurant at 13.50 and they said the driver left 10 minutes earlier. I called back at 14.25 and they said wait for 10 more minutes he will be there. I called maybe 50 times after that they did mo answer the phone once so I raised a refund with just eat. Just eat replied they are refusing the order because the delay was due to the storm. I hadn't received my order and it was 15.30. I contacted just eat and the driver turned up at 16.00 I refused the order due to the fact that the food was two hours late why would I pay for cold food and bad service. Never ordering from here again atrocious service.

it was terrible the burgers were like a recycled roast dinner and then drowned in mayo to cover it up the chips were soggy and crushed and the fried chicken was so sad it was pitiful and to be honest for the price you would be better to jump in your car and get kfc,morleys,chicken cottage or one of the hundred other chicken places that can manage to do fried chicken properly. put it this way what do you expect from a place that does fried chicken ,peri peri chicken ,curry,kebabs and pizza let me tell you not much I'm shocked at the reviews on here for them the staff were ok but i wanted food not a friend ..

Like I always start....: to be honest with you guys, this place was......drumroll.....wait for it.....OK! Nothing much to say. The food was alright but it was quite time consuming. I had to go somewhere urgently and I needed quiche food, my brain cells told me that i should fo to Sam's and i did. I was excited. But i had to wait for a pizza for so long and it did not even taste good. Here i am in the toilet typing g this as I let out the pizza I ate today by Sam's. But the period period fries were good. I mean they always are. But this may be friend I old oli, this does not taste fresh

Ordered 2 large pizza one was veggie and other was chicken. Both were veggi and the sauce container was empty and 3 of the slices were gone. And i call the store the disgusting lady was on phone. I explained what happened and she literally said you already got the pizza so eat it. I was like are you crazy and she hung up the phone and after i called her again and she didit even picked the phone. SHE LITERALLY AVOIDED EVERY CALL I MADE. SHE IS DISGUSTING AVOID THIS STORE IF YOU DONT WANNA GET SCAMMED. THE LADY ON A STORE IS CRAZY ANIMAL. SHE DONT KNOW HOW TO DO CUSTOMER SERVICE.

Was recommended by friend a long time ago, so decided to try. Not so great experience. Ordered and paid online but order not accepted by the seller for about 30-40 minutes so called the shop and was told that they are busy so cannot deliver, instead asked me to collect. It had already been an hour so decided to collect. It took another hour to get the order. On top of this, the prices on-line are more than double for some items. Paid double price for delivery and ended up collecting. Food average taste, hygiene not so great..

This place and servicr is riddiculous. I called to order some chicken for collection. I have been told that it will be 35 mins and i agreed for that. My brother went to pick the order up. After an hour from ordering it still wasnt ready and the guy was laughing at me when I said that i have to go to work and i wont have time to eat. It would be enough to say that the chicken will be ready in an hour and i would simply say no thank you. Terrible service!!! And im very disappointed as i was a regulat customer there

I ordered devils meal box, the chicken fillet in the burger was over cooked, the chicken was hard, chewy and plasticky. I couldn’t eat it. I reported them on Deliveroo and they asked me to report it to the food outlet directly. When I called them they weren’t speaking properly and when I was explaining what happened with the order they were laughing and commenting on me in Hindi saying that I’m not VIP. These people who don’t know how to do their job properly should not be allowed to work.

If you want overcooked burger buns to the point of tasting like chalk, undercooked chicken fillets, some of the worst burger assembly I've ever seen. The chips are fresh but swimming with oil leaving a trace at the bottom of your box or bag. Service was slow and also had to be reminded to provide a drink alongside with the meal. It's sad because previously I have had some good experiences at this spot but the quality decline is noticeable. Even at the low price point you can do better.

0/10 would not recommend.The cashier definitely has hearing problems, as he messed up my order.I asked for chicken wings and two pizzas and upon arriving 20 minutes later the wings weren’t even prepared yet. They then took another 10 mins to give us not only the wrong type of chicken wings , but completely burnt , undercooked inside , and bland cheap chicken wings for £8 (apparently two portions). The pizza was rubbery and the sauce smelled weird. Do not go to this pizza place .

I didn’t like the service and it’s say open on justeat and Uber eats but it’s closed. I have called the restaurant but they way the staff was talking to me wasn’t unacceptable which I didn’t like and I don’t recommend it to anyone. No manners no respect. I will never order again from there anymore and I won’t even recommend it . Furthermore I don’t want even give them a one ⭐️But I don’t have a choice it have happened on Monday morning at 3:50 unacceptable manners.

Worst service ever and they can't take any simple requirements the customer requests. Waiting time is absolutely appalling when you have about 4-5 working behind the counter. The chicken tastes fishy and so many times I ask for my chips to be done crispy and they still come out soft and undercooked. I would go elsewhere for your fried chicken and properly cooked chips. However I cannot comment on there pizzas and other stuff they serve

Ordered 6 large pizzas for a kids party online. Nothing came an hour later. Rang them, they said driver left. 5 min away. 20 min no driver. Rang again they checked. Then said oh order didn't come through. And need another hour!! As driver busy. I said I come collect. I went to collect. Still not ready. Staff unprofessional, unhelpful, unhygienic. Saw a cockroach on the floor near the grill!!! Will never ever order here again.

Do not buy from here!!! I’d give 0 stars if I could. The food was inedible, everything smelled awful and the chicken was literally POISONOUS. We threw everything in the bin. Then called the restaurant about this. They pretended that they couldn’t understand us and then when we asked to speak to a manager they gave us fake times that he would be in the store. So much more happened, but just don’t waste your money here.

Service was very poor, no customer care, the staff kept arguing between them. There was no management control, food was disgusting! I brought two pizza’s and 40 chicken wings when I came home: hardly any topping. When I call them, the girl answers and says ” I check the camera and come back to you”. They didn't call me back and I generally wasted my money on the pizza’s; no chicken, no taste, just cheese and tomato!

Ordered food around 3pm to be delivered for half 8, food never came, called them multiple times and the woman on the phone lied to us, kept saying the driver will be there in 10 mins and yet the food never came. Order eventually got cancelled. Disgusting service, would not recommend anyone order from this place. Would give them 0 stars if possible. Abysmal customer service.

Even one star is more to rate nowadays. Since the owner ship been changed they cant find a perfect pizza maker, and they cant find delivery drivers, got my order in 1 hour 35 mints, ordered pizza with extra sweet corn and green chill and got a pizza dough cheese on top and by count 12 cubes of chicken. I didnt wanted to leave a bad review but it's not the first time.

The food was poor quality particularly the naan (hard), meat over cooked, salad under meat, no sauces...should I go on! The customer service was extremely poor, actually no customer service. Food took over an hour, and tried to call for over 15 minutes after order arrived and no pick up. Overall I want to give in 0 stars, but Google won't let me.

This place has horrible customer service Still awaiting food which was order hours ago When company has been called they acted as if they can’t understand what is being said They say it will take 5mins then when called again I’m told it will take a further 15mins and after waiting a further 30mins still haven’t received anything

The personnel behind the counter I find them to be content, friendly in their approach to their customers and their food well cooked. That said, there is no Wi-Fi connectivity for their waiting customers but the entrance into the shop does comply with building regulations for wheelchair users and or disabled persons for access.

Worst service ive ever received in my life... scheduled the food in the morning to come at 8pm that evening, after 20mins delay i called them only for them to tell me the food will be there in another 10 mins. Called up another 5 times over the next hour.. food never arrived and the manager kept refusing to be talked to

I don't know why but everytime when I eat something from there my stomach is in so much pain in the morning, the meat is definitely not good, they always forget something that I ordered always, I would definitely recommend you guys stay away from this restaurant this food is like a poison be careful with your health

put an order in for food to arrive at 20:50 called at 21:00 was told the driver was leaving (despite google saying current traffic would take 6 mins they arrived at 21:40) when i sent the food back as i had made food by then driver knocked on the door again to argue that it was ONLY 45 mins late.

Extremely rude staff. No sense of customer service. The gentleman on the phone line kept yelling something in his language in the middle of my order and then has the audacity to tell me to speak up. After being a loyal customer for over 10 years. THIS IS AN ABSOLUTE DISCUSTING BEHAVIOUR!!!

I could only eat 4 out of 10 chicken wings. They just sent some dried and extremely hard to chew chicken i had to throw away. I didnt get the opportunity to rate their food as its not fresh. I hope they improve and take this feedback seriously. And dont take customers for granted.

Worst place I ever ordered. OMG. This place should be closed for good permanently. I reported to Harrow food standard. I couldn't recognise the stuff in the shawarma. Also on my pizza. Tasted like expired. Unfortunately I didn't check the reviews before. This is a SHAMEFUL place

Would give 0 stars if possible. Been waiting an hour for my food, never came. Kept calling and lady constantly said to "just wait 10 minutes" on 5 different occurrences. Customer services lied and then my delivery got cancelled 1 and a half hours later. Abysmal customer service.

Terrible service from this restaurant. Nearly two hours I ordered from Deliveroo and the food has not arrived, but we got a alert from Deliveroo to say it has been delivered, the restaurant is not answering their phones, Extremely bad service will never order from here again.

Not listen to my order repeated myself and twice they got order wrong, then witnessed the cook sneeze into his hands, not wash them and he carried on cooking, so disgusting to watch with covid-19 high in the area you would think they would be more careful on hygiene,

Food is average. Nothing very special about this place service is very systematical & efficient ..... Always feels like I'm being served by 'rich street market sellers'. They can be intimidating, but they are quick and always polite ... usually with a smile.

When I came home with my order I noticed they gave me one piece of chicken rather than 2! Also they tried to keep £1 extra form the change, but I noticed it and they gave it back! Appalling, will never go back and none of my friends or family will either!

Pizza good chips good. BUT first I found a ant crawling in my food ABOUSLETY disgusting SECOND they don’t wear gloves or hair nets ?? ONLY one person does THIRD I found multiple hairs in my food and food cause stomach bugs please clean ur kitchen

guys please avoid this place like a disease the stuff are very rude and ignorant the food is very bad and the hygiene is very low i even saw one of them sneezing in to this hand and touching the food not to mention the food is over priced.

IF I COULD MAKE THIS REVIEW EVEN LOWER, IT WOULD BE - 1M STARS. WORST CUSTOMER SERVICE IN FAST FOOD HISTORY. CALLED FOR AN ORDER, GOT TOLD WAIT 20 MINS. I ARRIVED AT THE SHOP 20 MINS LATER AND THEY ONLY STARTED TO MAKE THE FOOD THEN... SMH

The staff were extremely nice, caring and efficient and very pleasant to talk to. The food was amazing and extremely well priced. Flavorful, well portioned and had a lovely experience overall. I'm convinced negative reviews are trolls.

Not one employee was wearing PPE. They got my order wrong. The staff then handled my food with bare hands, then served it to me. Absolutely disgusting, dirty staff. You can imagine what their kitchen and food storage is like.

Very disappointing. Sams used to do very good food. The burgers and pizzas were nice before but the food seems to have gone down hill. Pizza was soaking wet. Burger wasnt cooked properly and didnt taste right.

Worst pizza delivery services waited 1h and 45 minutes for delivery, they been lucky cuz I paid online and also very bad customer service, avoid them if you don't want to be disappointed and waste your money.

Tried the Afghan pizza, really good. Thin base, loads of topping. Can appreciate it may take longer when busy but we had our order in 10 minutes so can't complain. Will visit again to try the other options.

Poor customer services. The Manager is Rude and don’t want to listen what actually customers need. In half /half they are charging extras. And if you want change toppings they won’t allowed you to change.

Pizza is decent but you get what you pay for. We usually order the spicy chicken tikka, it’s not very spicy the amount of toppings is pretty good. They do lots of deals so the price is fair and good.

Ordered £20 worth of food. Food was cold, fries were very dry. Disgusting, threw it away. They also forgot my 2litre bottle drink which i didnt notice till the man left. Horrible service AVOID!!

Appalling. Thin and crispy pizza was not thin or crispy. Chicken strips solid and inedible due to micro wave reheating. Arrogant service. I would starve rather than spend my money here again.

Very bad the new management don't know how to cook the chicken was over cooked full of gravy and burned first time order and its never going to be the next time Zzzzzzero Star …

Order 2 pizza today but they dont follow the instructions on pizza and just say sorry they forget to follow the instructions..this happens many time..may be the staff dont care..

The pizza was cold and I had just ordered 15 mins before. Normally, its warm. I think they are giving returned pizzas. I talked to them but they didn't give me a proper response.

Every time I have been here I have been served well. The people that manage this place are always content, I find the food is well cooked and the waiting area to be clean.

5 STAR FOR SERVICE FOR THIS SHOP ..GREAT PIZZA I HAVE EVER ATE ... PERRI PERRI CHICKEN IS SUPERB ... I RECOMMENDED TO EVERY ONE TO TASTE THE PIZZA FROM THIS SHOP ........

had to wait 30 minutes for just 2 strip burgers the strip burger had just 1 massive strip or small fillet i dont know, taste is soo oily , definitely not properly cooked

This shop doesn’t even deserve one star. The customer was awful. I asked for extra large pizza and I ended up getting a large I wouldn’t recommend anyone to go here.

Guys, I am sorry I could not click a picture, I wish i was that quick, I SAW RATS at this place, please avoid this joint at south harrow northolt road, its terrible!

So disgusting place worst food ever
Food: 1
Service: 1
Atmosphere: 1

No response at all. Food did not arrive. Must of been eaten by driver. I had no food at all In my house and needed a family to feed and they did not care at all!

Best Peri Peri Chicken I have ever tasted! I destroyed a whole chicken by myself absolutely RAPED!!! it. #Ax's favorite place loves raping chicken.

Reasonable pricing actually very good value, foods Always fresh and quick service. Staff give decent service. Big variety and always tasty. Thanks

Very good food but always bussy have to wait for food 20 to 30 minutes which is too long can be reduce if they employ more staff in the bussy hour

There are not responsible on taking order and on time last 3 times I order by TP and came and wait in the shop more than 40mins .even no apology

Don't spend your money buy from a clean place and they are rude If you se watt hapen behaned in the back you well never eat there a gin

£9 for a kebab and it fills half the box... Nothing special in terms of quality for them to be charging this much. Very disappointed

Ordered two large margarita pizza's, a poor performance from staff, horrendous food and shoddy delivery times. Order at your peril.

Ordered off justeat, however; driver did not follow simple instructions and ended up eating cold food! Disappointed, never again!

My order chicken went to beach for cooling off because of the heat weather's at 22pm when come to collection after 20mins.

I just have a delivery a few minutes ago. To good. Everything in time and warm. The pizza, fries and burger were too good

Ordered on just eat food was supposed to arrive at 22:25 now it's 22:56 not arrived since but .... Food arrived at 23:01

very bad; pizza never cooked and they always forget the extra toppings that you paid for. Avoid this place at all cost.

Giving some other things not our order Irresponsible, untrustworthy One of the most low profile business around harrow

We ordered a large Pizza. Today’s offer. But they gave us a medium pizza and a straff very bad attitude talk with us

Took over one and a half hours. Tried calling them to cancell, they didn't pick up the phone. Really bad.

AVOID!!! Unless you like tossing money out the window. Don't pay for any extras as you'll never get them

Pizza are nice but if you want chicken go to Sam's chicken further up the road best chicken going

They are good, for pizza, but taste and size of pizza has changed compared to the last owners.

The food is awful won’t spend here again
Food: 1
Service: 1
Atmosphere: 1

Here I ate the tastiest spicy wings, and the fried potatoes with psri hair are phenomenal!

Late deliveries and burnt food. If thats what you like then order from here.

Good offers and reasonable quality of food, pizzas are tasty, chicken is ok

Other than being halal and opened till late night nothing tasty is offered

Best shop ever Bosman even complemented my smile and gave me free chips

Pizza wasn't fully cooked. Was edible but could have been cooked more.

Great customer service, quick delivery and freshly cooked chicken!!!

Excellent service very good food would gladly recommend Sam's pizza

The chicken was cold and they forgot to include chips in my order.

Got a super deal they do on pizza on a Tuesday. Pizzas were good.

They laing about products. What they advertise and what they sell

Value for money, good service, would go back again

When you asked for fresh fries!!! You better not!

Boss man gave me free chips sfe g

Great staff, great pizza.

Good food for the price.