Ordered groceries thru Sprouts.com website for the 3rd time. Just got them. Many items were missing from the order. Contacted store regarding missing items and got a barrage of questions regarding # of bags, etc. Partner went out to recycling and got bags. 3. First woman tired of me not knowing how they ran the pick-up service and gave me to another. This woman had an EXTREMELY singsong, condescending voice and again asked about bags. I told her that on the bags themselves it said 4 - but there were 3 bags and one gallon of milk. She told me that she had messaged me and received no response. That the items were refunded. I asked what she had messaged me. She did not know, but she did and she KNEW FOR SURE THAT SHE HAD REFUNDED ME. I asked HOW she messaged me since I ordered through their Website and they have my email address. Again, she repeated that she KNEW she had messaged me and REMEMBERED refunding me. I asked how she messaged me. Apparently through Instacart. I did not go thru Instacart and got no message from anyone. She continued her condescension and said she had already answered my questions! I told her that I had been shopping at their **** store for 20 years and was very sorry to be wasting her valuable time. To give me the manager. Then I told her to forget it. I called the store and got a Manager''s name. Was told there are 4 managers. I told the employee I would contact the manager he named later, and that I was going to post a review to Google. No receipt for items actually received/charged came with groceries, and none came thru email to me. I still have no idea what the total was. Will find out from the credit card company. The person who was so condescending is the person who filled my order. I have liked every employee (but one) I have ever encountered there in the 20 years I have patronized the store. This was a new type of customer "service" the likes of which I have never encountered there. Should patrons trust that their credit cards are being handled appropriately when no accounting is given for items actually fulfilled from an order? This is a bad business practice. And one very rude employee who is a very poor representative for Sprouts.

I am a huge Sprouts fan, but the Genessee store has the worst regard for its customers and the worst customer service of the Sprouts in San Diego, and is by far the worst run. When I am forced to go to this location, they always have the longest lines and usually only one checkout clerk at night, even when its super busy on weekend nights. They always have more coverage at Governor and PB. I arrived at the Genessee store tonight at 9:53 pm. The store's scheduled closing time is 10 pm. I was greeted at the door by a night manager who told me that it was ten. I then pointed out to to him that it was actually closer to 9:53 pm on my watch and the gentleman next to me also had 9:53 on his watch. The manager then said, well if I let you both in, it will be after ten by the time you do your shopping and check out, and that is our scheduled closing time. We were both denied entry well before 10 pm. They had a long line at the checkout and only one checkout clerk working. The University and PB stores let you in any time before 10 pm. The bag boy getting shopping carts said that they are supposed to close at 10 pm, not 9:53, but that this particular manager (Jeff?) often keeps people from entering at 9:50 to 9:55 onward. He also said that this manger has everyone out of the store the earliest, but that a lot of customers get upset with him, so apparently this happens regularly. Save yourself a wasted trip and drive the extra few miles to Sprouts in PB or Governor, where they think enough of their customers to actually schedule more than one clerk at night and they let customers in the store during store hours, even at 9:53 pm! When you are at this store at night, you will very rarely ever see more than one clerk working and they will have the longest lines of any of the Sprouts at night time.

A new to me sprouts, a new way to feel like I'm not welcome. Went in for two things, left with neither. They have a huge variety of non dairy milks, and are proud of it. Sadly they don't have enough inventory of any of them. So the 3 brands I will drink are always not there. And I guess they were out of coffee bags, so they put the cheapest lightest paper bags ever made as an alternative. The first bag I tried to use was shredded by the weight of whole coffee beans. So I clean up, and do my best to re-bag and then double bag it. Get up to the check out, and the checker weighs it out, then destroys the bags. "Do I want to go get another one?" Not really, I already went through enough of these cheap bags. And now the checker is trying to make me feel guilty for making him clean up. Because I made an attempt to buy coffee. Also, having 4 baggers to two registers left 4 employees staring at the mess, talking idly and not helping any customers. And the person 'helping' to bag wasn't. They didn't want to use our bags, but kept trying to put each item in an individual plastic bag. Asking item by item if I wanted it in a new bag. No, please stop touching my food. Lesson learned, I really am not a wanted customer. I won't make the mistake of "trying to buy things here" again. Edit for response: I do mind. It's not my first terrible time at sprouts. I'm not going any more, so I don't see any reason to give you contact info.

I am a fan of the Sprouts chain and generally enjoy shopping there but this particular branch is a disaster for disabled people. Trying to ride around in the store in an electric cart was like trying to navigate a minefield. There are displays in every aisle blocking the space, with not enough room for a person with a shopping cart and a person in an electric cart to pass each other. Often, people had to turn their carts around and go in the opposite direction from their plan route in order to let me through. It was embarrassing . The center of the store also has less than optimal arrangement of items, such that it is difficult at the end of some of the isles to even get through due to things sticking out at the ends of the aisles. And some of the Isles are so narrow that you can barely get through and have to go around in big circles to back up where you started if you miss something in the case. This is particularly true in the deli/cheese section. I'm very disappointed that Sprouts does not have a better grasp on the needs of their disabled customers. Maybe they could do an in-service on it. At the very least, I wish that management would get more training and rethink the layout.

I've been coming here since it was Henry's. I like having a local, healthy grocery store. They have a bathroom available. I especially like the vitamin section because there is usually a dark haired American man who is super helpful. I wish they would advertise in advance when the sales will be. Beware: There is ample parking, although they have had some serious potholes. I tripped in one at dusk recently and nearly bit the dust. When I told an associate, their response was that it wasn't owned by Sprout's, so it was out of their hands. I don't know if they let anyone know. If it were my shop, I'd bring some dirt and fill the holes. I didn't see the big pothole the last time I was there, so maybe it's fixed. I had to return something that was broken when I bought it and they exchanged it immediately. I've always found the folks who work there to be friendly, I just wish they stuck around. Is there a lot of turn over? I like their early and late hours and their pre made meals.

Staffing here is horrible. This was my first sprouts experience in San Diego and it was awful. First my kids and I were followed around the store by a security guard at first for some unknown reason. Which was so weird. But then while checking out the cashier says to my kids, "Ya'll gonna help bagging? It'll go faster." The way it was said tone included was just so rude, but I could understand because somehow the cashier seemed to be the only one working. So we helped, which involved me telling my kids how to bag everything to make sure tomatoes didn't get squished by a can. Now as frantic as that was, it was made more frustrating by the fact that the cashier didn't seem to know herself how to scan and bag, se we bagged EVERYTHING. I might as well of just went through self checkout. Staff appropriately please. And teaching staff some manners might not hurt either.

The Clairemont location has a beautiful fresh produce section and a ton of variety. They have a huge section of bulk item bins including spices. My only dissappointment and the reason I didn't purchase many groceries here is because the staff aren't trained on how to ring up guests who fill their own containers. Several of the staff that I interacted with couldn't even tell me where in the store the spices could be found. There are several advantages to buying items in bulk - reduced prices, reduced packaging, reduced capacity in shipping which reduces emissions and my favorite is zero waste when you use your own containers. With a little staff training, this store could easily promote and support zero waste grocery shopping. For now, I'm giving it a 4 star.

Sprouts is pretty good if you like healthy. I'm not sure if I understand their prices as naturally as I understand trader joes. However it's a beautiful store and one thing that I didn't know for quite a while is how wonderful their sandwich section is. That being said, sandwiches are not really nutritious generally but basically they have an amazing sandwich bar there and I just have been so impressed. You can get this simple thin sandwich for a few dollars with the toasted bread... it's amazing. You write on a little slip like you're playing miniature golf, and then they make it. Sprouts has a lot of healthy options, organic food and lots of health and personal items.

While customer service is very good, regrettably the vegetables and fruits have not been good. The prices are higher than other nearby places, especially eggs. Berries are unfortunately not very good. Last time I bought blackberries that were not sweet or ripe. I wish you would remove all those beauty products and have more groceries instead. Those items are insanely expensive. I don’t know how anyone living here can afford it but I sure can’t. And for store small like yours it’s kind of a waste of space. Overall everything in the store including deli is more expensive. You would do better in UTC/La Jolla/Del Mar area.

Ample free parking. Fresh fruits, veggies, meat department, specialty items and fill-a-bag areas. I personally love their dark chocolate covered walnuts. A bit less than $7 per lb is not horrible for a treat. Specials on different items are always welcomed to the pocketbook. Difficult to find anyone to assist me with any questions or my inability to find something. The aisles are incredibly narrow. I would not be able to maneuver my wheel chair and a cart in any sprouts stores. Great place to go. Unique items, many essential oils, scents & candles. A bit pricey for unique items, but the sale items try to balance that.

Update 6/21/23....... the store hasn't changed and it is still as I stated below except we are not in the pandemic. Only difference is there some construction happening near the store which causes driving & parking headaches. I'm sure once construction if complete these slight issues will go away.. ================================= Very clean, stocked, friendly, helpful staff. Everyone wearing masks, practicing 6' social distance. Cleaning check out counters & belts after each person. Shopping carts kept clean all the time. Plenty of parking spots out front. All in all a nice experience.

Went today to pick up a couple of filet mignon steaks for dinner. I picked up three from the meat counter (not pre-packaged) and was pretty disappointed with the quality/cut of all three pieces of meat. All three steaks contained a large amount of cartilage or un-chewable fat, something you’d expect in a lower quality cut of meat not filet mignon. I am disappointed in the amount of money I spent on the steaks ($55.41) for the quality I received. Will be purchasing from the vons down the street instead. I would suggest checking the meat thoroughly or purchasing from elsewhere instead.

Staff here is outstanding! Never to busy to give patient help with finding a product ( amazingly they have practically everything imaginable that’s healthy and cruelty free), checking out ( rarely a line and always kind), and giving over and above customer service regarding hours (open at 7 am!) returns, and even loading my car when I need help as a senior shopper. Whole Foods (used to go to La Jolla branch) is not even less expensive and no one smiles anymore ( staff seems stressed out and lots of turnover). Sprouts in Clairemont on Genessee-We love you!

Was visiting the area and went to the Genesee location. While the products seemed fine, I was shocked at the High prices in comparison to my Chula Vista Sprout’s. Every single item I bought was practically double what the store in my area costs!! Really!! I had never appreciated the fact that both Chula Vista stores are privately owned and not able to buy from the regular Sprout’s suppliers. Believe me I do now!! I am headed to the Chula Vista Sprout’s 3rd Ave website to give them a deserved 5 star review! Love that store!

Sprouts although not a true "Natural Market" is probably one of the better grocery shops in central San Diego. The selection of fresh produce and specialty items is better than most stores in the area. You can't always find what you're looking for, but more often that not you can get what you cannot find at Vons or other major grocers. This location is especially nice, because its bigger in area and in a part of town that isn't as busy as say North Park. Give it a shot and see if you can find what you need!

Local grocery store with natural shopping options. One of the best places to get gluten free items as well as local market items. Customer service is always friendly and they know their store very well. Small carts and arms carts are available for those that need it. There are no self checkout lines as of yet, but and they do have access to public restrooms. Parking lot is maintained and carts are returned regularly. They also offer candy, and nuts and grains by the pound.

I have been shopping at this location for years, and noticed the huge raise in prices and a bit lower quality in produce and the stands often empty. Many times I have been told "the truck is late this morning or come back tomorrow" or "need to get a rain check". I usually go to another store! Some of the employees are rude and some are nice mostly at the cash register. I plan to shop somewhere else more often...

I went shopping in clairemont and went to Sprouts miss that store since I moved. I got some of the yummy olives you can pick from and choose from I love that bleu cheese stuffed ones and a few of the others. Got some black plums some persimmons a pineapple four muffins love the bran ones.a baguette and a loaf of another bread. Love the fruit and also some strawberries and asparagus too. Great shopping day.

This is a very simple and good sprouts market. They have the distilled water that I'm looking for, as well as all the raw milk and organic honey and maple syrup. The location is somewhat interesting, but it has always worked out for my midday stops to grab some lunch things. Highly recommend it, and they don't bother you right now with regards to wearing face coverings, which is appreciated.

Good store with variety. I wish if they can improve the service for helping customer and helping in finding right aisles quickly. Customer service is deteriorating day by day. Last visit I asked one lady on online order, she turned her back on me and left. Parking is also not safe as it is normally dark in the night and you can see many people in the parking are drinking and smoking.

Because we have a demanding diet things like uncured bacon and salsa without vinegar are available here, but not always available elsewhere, plus you can get healthy Zevia soda here. Always Stevia is used as the sweetener which is great. A recent two-for-one sale is really a great help and they have them quite often. If you're into a healthy lifestyle this is the best place for you!

ugh I really wanted to give a 5 star but I just got a sushi from them called chef's special and I was having really high expectations for it because their california roll is so good but when I opened the box the part beneath the label didn't have any sushi in it and the filling tasted really weird so no don't buy chef's special sushis. only get the california rolls.

First time to this location, got here pretty early so not busy which was nice. Selection is pretty good, the usual for Sprouts and, this location now has self-checkout! Super helpful. I'll keep this in mind for future visits. Check your items, I discovered a hole in a bag of pita when I went to scan it to pay for it and the store associate took right away

Went in looking for a particular homeopathic item. Wasn't on the shelf. I was asked if I needed help finding something. Showed a picture of the item. Spent upwards of 10 minutes checking shelves, even contacting another store not far away. Next step was checking the homeopathic company website ......found but limited supplies. VERY helpful. Many thanx.

The salad bar is the best! presentation is everything and the food always tastes fresh and healthy. When I'm on my lunch break, this is my go to place for a healthier option and the salad bar always has a great selection to choose from, so appreciate the workers who put this together and keep everything looking great and delicious at the salad bar :)

Man if I was a rich health nut, I’d shop here every week to be honest. Though that’s in another dimension far far away. Though I spotted something hilarious… I have no idea how this name got released… I mean in Britain they say the short version of that bad term. I guess not many here would get it unless you watch British shows like myself. Enjoy

I've been going to sprouts for years started when there was sunflower market. Never had any issues, staff is always been very courteous and helpful. But as far as this location the people in the deli seem to always have an attitude treat me more like I'm inconveniencing them than a customer. Unfortunately it's the closest one to my house.

They have EVERYTHING. I usually look for higher quality organic food as well as Primal cooking ingredients. I found everything i was looking for and more. All of their produce is in good condition so no bruising or expired food. Be prepared to see some higher than your normal grocery store prices, but it's well worth it.

On August 29 I was refused service. Staff would not check me out and refused to let me use self-Check. When I asked a staff if they had premade sushi he said "maybe". A staff member attempted to wrestle my hand-basket out of my grasp. When I placed my basket on the belt, it was removed and placed on the ground

Many keto and vegetarian food items. Bulk seeds, flours, nuts, and cereal. Supplements and minerals. It is more for niche items. E.g. other supermarkets sell soy, oat, and almond milk from 3 different well known brands while Sprouts sell all kinds of milk but with slightly less mainstream brand selection.

What's not to like about Sprout's! They offer local fresh produce where the customer is able to select each piece and however much is wanted, rather than pre-packed. Plus, buy nuts, spices, flours, grains and even candy in bulk. Nice butcher section as well. A stop at Sprouts is always worthwhile.

I’m a big fan of the quarterly vitamin and body care sale. I gave my number to a team member to be notified when the sale was happening and for years they would give me a heads up. It hasn’t happened in a while but I still think they do a terrific job keeping everything nice for their patrons.

Decent market for produce. Deli here has dietz & watson, not my favorite deli line. Other stores have boar's head, way better IMO. Limited groceries but adequate. Frozen food limited to ready made meals and sides, dessert. Sandwich ordering is great, one of the best sandwich deals in town.

One of the best Grocery store Chain in United States of America !! They always have the freshest vegitable and fruits available with Organic options as well. They keep selective good brands in addition to their own Sprouts Brand. I wish they grow and keep the quality up to mark always !

I love Sprouts and overall this store is great for me because of the location and quality. I would of given 5stars but their deli sandwiches used to be so much better. I got one recently and was very disappointed with how small it was. And they don't even have sprouts anymore...ironic.

This particular sprouts is a "working man's" sprouts. It's not quite as uppity as some other sprouts. They also have checkerless checkout available. That's a good thing because sprouts has always been slow when it comes to check out. Ample parking and right next to the DMV.

Sprouts is my favorite grocery store to shop at in San Diego and this location is one of the best! Love buying produce, bulk foods (nuts, dried fruits and oatmeals) and nut butters here. They also have a great health section including supplements, vitamins and more!

They have good deals on meat, dairy, and produce, depending on what's on sale. Big selection of organic hippie stuff too. This location always seems to be playing some classic jams on their radio, which is cool. Plenty of parking available in the lot out front.

I love this place but today my small cucumber (small bag)was spoiled and slimy:( Not first time last time when I bought mandarin also spoiled too... I thought Sprouts are FRESH please please manager check more carefully please...Because I love this store.

I love Sprouts, really I do. But the staff is so not customer friendly nor helpful. They would rather walk past you than to look you in the eye and ask if you need help. Need to do some customer SERVICE training. But it is my go to store for produce!

They always have good deals, food tends to keep better than most other stores and they seem to have a large selection of non GMO stuff which is nice I guess. Prefer going here over the commissary's second hand food that always goes bad in a few days.

The store may not be super large but it has everything you need. The staff is very nice if you need any help with vitamins and their fruits and vegetables are usually very good. Plus they have unusual items especially in the frozen food department.

The veggie price tag was a lie and I was surprised that the cashier didn't even know what 2 for 5 meant for the item. Even the manager called by the cashier doesn't know what items are sold at 2 for 5. The quality of employees is lower than before.

Always love coming here ❤️ We started coming to this store when it was still Henry's and after a change of their name we are still with them. Not too often now, but every time we are here, it's still same good old Sprouts with everything we need.

Spouts had a decent selection of produce, but not as good of quality as the usually do. We did self check out, and that's where it dropped a star. Actually it deserves to go down 2 stars, as the employee working at self check, not only came

Love love Sprouts. My favorite one is the one in Santee. Great choice of affordable (well kind of) organic veggies and grass-fed meat and wild caught fish. Super nice personnel,always willing to help you to get the best shopping experience.

Omg talk about whistle while you work!!! I had to get some fancy expensive shampoo allergy free products and I knew sprouts had it. The cashier was singing along to the store music. Thats awesome!! Keep up the good work. Made me so happy.

5 star food store yes! They don't like making sandwiches in the morning minus one , no greeting customer minus one, rude sandwich maker minus 2. The Sandwiches are only as good as the character and passion of the employee making it...

Thank goodness for Sprouts. I'm happy that they carry tamales, vitamins, Good cottage cheese and sour cream,sometimes good deals on meats and cheeses too. I even like their sushi to go. The service is helpful and friendly too.

Used to work at this Sprouts. Friendly, helpful staff and normally all stocked up on everything unless it’s during a holiday season. Shout out to my boys Colby and Chewie!! -the produce clerk who rode that ninja 250

Prepared foods are cooked most wonderfully Is. Delicious. Excellent quality look beautiful taste beautiful For the super healthy nuts and those people just want to get down in it own in it and enjoy a rich is rich meal

Clean store, good produce and product selection great customer service. The only negative is low bread selection compare to some other Sprouts store/locations. Sprouts is where my family and I shop. We love Sprouts.

I had to drive to 2 different sprouts to find my tea, "Sleepytime Lavender". Although the associate didn't know about tea, she still went out of her way to answer varying questions for me. Always a good experience.

The store is clean with a wide selection of Raw Vegan Foods. I didn't realize how large their variety was until I returned home in North County and couldn't find some of the items I was able to find in this store.

Deli was apparently closed because they were short staffed, but neither of the two people working the near section could make eye contact with the 4 people waiting for service and say this. They just ignored us.

Very organized location with huge organic selection. The fruits & vegetables are always fresh since so many people shop here. They have BOGO deals once a year, along with huge discounts. Just look out for it.

Friendly staff! Love the last couple check out clerks we had, wish I knew there names to shout them out! Definitely fresh produce and great cold/frozen selection, being vegan this is my families GO TO store!

They got a lot of great items if you aren’t too price conscientious. The Sprouts veggie burgers are the best deal there haha. Other that, a little expensive, I guess similar to Whole Foods and Trader Joe’s.

Knowledgeable staff, good management, clean and well stocked store. Lots of vegan options and organic produce. They have beauty supplies kids toys bath and body stuff as well as baked breads and such.

It's OK but it use to be my goto place for produce but now, just average. Also they had great bulk candy. My favorite was triple dipped chocolate peanuts. They changed vendors and now it's junk.

Food selection and price is usually pretty good. But two times i bought fish or meat and in 2 days it was rank. I couldn't tell through the package when i bought it. So i stopped going there.

Deli sign says cibatta sandwich is 4.99. I get to the register and it's 5.99. I ask why, they said that's the new price. This has happened to me twice now. Update the sign it's confusing

i never leave reviews but very disappointed in the sandwhich’s from the deli. they used to be so good and not they barely put anything in them and my order was wrong. just disappointing

This is one of the better centrally located Sprouts locations, mainly because they have self checkout! Their bath and body section seems smaller than some of the other stores though.

This is a great store, great gluten free options, great food and great staffing! The prices on many products is actually less than it you wants to Vons or another market in the area.

This sprouts has nice produce, helpful employees, and good prices. I enjoy getting my fruit there and the produce workers are helpful when I need ideas or how to pick the best melons

This is a good one. Well set up, organized and easy to use. Not a big as some of the other stores. I found the staff to be informative and helpful. That is your Genesee Ave Sprouts!

This is my daily go to sprouts! The staff is super nice always taking that extra step to help you out! The cashiers are fast so no long waiting times! And there's plenty of parking!

Our cashier was only her 2nd day and was having a hard time finding the numbers of a few items, she never got nervous or frustrated. She did great. The store is always well kept.

Love sprouts but this location is always blasting music at a volume that makes me want to get out as fast as possible. Currently listening to an obnoxious Christmas song

Slow during evening, STILL had lots of $5 (WED)sushi at 5pm. But lots of changes in parking lot: busy & getting smaller, but safer walking with crosswalks/path. …

I picked up a rather large ham from this location. I will eat it soon. They were so nice when they brought me the ham. I will treasure this memory for years to come.

I like this sprouts. It's easy to navigate and clean. Employees not really that helpful. Not all stores can have the trader joes vibe for employees... unfortunate...

There's finally a grocery store here to replace the Albertsons. I was so happy to see something rise from the sad empty storefront that had been there awhile.

People who give this store less than 5 stars seriously have high expectations. I have been to many Sprouts and this place has more than the usual stuff. The

Sprouts has everything if u want to eat healthy ,I walked around a while looking for a pepsi.lol.excellent ice cream ,and caramel topping is a huge favorite.

I enjoy shopping at Sprouts because of the amazing healthy choice for the food items I like. The employees at this store are exceptionally kind and helpful.

Please stop telling customers you have something in stock when you don’t. I drive 25 mins to this store and they’ve done this time and time again.

A variety of vegetables and fruit. They open early and close late. Pastries are also very good, though not a lot of variety. It’s a nice store.

I love this market. But it's also really expensive and you do have to think before you purchase or you can spend more than you want to easily.

My goto place for fresh vegetables of many types. Next best place is a farmer's market. Organic offerings are increasing every time I visit.

Im kinda liking this store. Its a bit pricey but you get the quality for your money. Always clean and staff very friendly!

Shop here all the time, great customer service at the cashiers, deli not so much. Haven't tried their sandwiches though.

Great place for fresh vegetables and fruits good meat department and friendly employees. And right now a real cool zone

Good, clean, quick shop once you find a parking spot! That parking lot is a mess right now because of the building?!?!

Been going here for many years. Whenever I want a nice steak or fish, I come here. Great selection of produce too!

Sprout on Mission Gorge Rd is a nice local store. I really like their shrimp. And ground Hamburg is yum also.

Great selection of wine, organic foods. Lunch sandwiches are don’t forget to get them grilled. …

like it but a little high toned for me. no cleaning products, none I could find. good place but,.

I appreciate the variety and cleanliness of the store, as well as the friendliness of the staff.

My favorite sprouts by far. Better produce, better variety, friendly staff, friendly shoppers!

Great NA-Beer selection!!! Friendly. & helpful Staff makes for a great shopping experience.

Premium, plentiful & potent with pleasant, patient people. We leave pleased every time

Great selection of health conscious food options. Clean store. Great deli.

Decent spot. The self checkouts are a bit annoying when they weigh.

Always great finds at Sprouts. One of my favorite places to shop

Ralph's: Dirty All the time ... It's scary to eat their food

This is the best Sprouts Farmers market in San Diego county

Great music: make shopping more pleasant. Clean, friendly.

There are fruits very fresh. Our family loves them.