The worst customer service! Stay away! I purchased GLE 450 in December 2020. The car broke 2 days later. They took it to the dealership and kept it for 6 weeks. They gave me a small loaner and said it’s fine. 6 months later had my appointment booked for tire change. Came to the dealership they said no appointment was booked. Had to wait another 8 weeks for the tires to be changed. In Spring 2022 brought the vehicle to swap tires back to summer tires noted that winter tires are worn unevenly and one of the tires was completely bold in the middle. I talked to some mechanics and they told me that most likely the tire was overinflated… In addition I had an appointment on Thursday left the vehicle the day before and told them that I’ll pick it up on Saturday. When I came to pick it up on Saturday it was still not ready. Told them to investigate why the tire was bold. Had no response for 6 months even after dozen of phone calls. Had to complaint to the general manager who charged me for the cost of the tire that was bold(over $1000). He promised that he will credit the cost back by the end of the year and he never fulfilled his promise and never admitted his mistake. In June 2022 the electronics was acting up again and the headlights would not turn off. Phoned the dealership to report the issue. They said it’s OK and they will see me in 6 weeks. I told them that the radiator fan would turn on on its own in the middle of the night. It was still OK for them. Had to keep my car outside worrying that it would catch fire. They finally took my car for service and kept it for another 6 weeks. As a loaner they gave me A class (the smallest sedan). What a joke, I paid for a luxury large SUV and as a loaner got the cheapest car while paying the full lease. When I purchased the vehicle they promised to have valet service as I work from 7:30 am to 5:30 pm. After some time they said they do not offer that service due to COVID… a very unprofessional excuse… it was safer for me and dealership to send a person who I could give a key outside then me going inside the dealership and contacting several people… To sum up I’d say that I had the car for 18 months of which 3 the vehicle spent in the dealership. They charged me for the tire which got bold because of their fault. Stay away from this dealership! They would lie to you and will do damage to your car (overinflated my tire) and charge you for the tire… no wonder they have such a big turnover of the employees…

I recently completed my second car leasing experience with an exceptional representative at Star Motors, and I couldn't be happier with the service I received. From start to finish, the professionalism and expertise demonstrated by Gord Smith exceeded expectations. Gord took the time to understand my needs and preferences. His attention to detail and ability to listen to my needs made the entire experience seamless and enjoyable. Throughout the leasing process, Gord promptly responded to my inquiries, provided me with regular updates, and ensured that I was fully informed every step of the way. I never felt rushed or pressured into making any decisions, as he explained the terms, conditions, and pricing options. His transparency and honesty instilled a sense of trust. Furthermore, Gord’s commitment to customer satisfaction was evident in his willingness to go the extra mile. He was always responsive and eager to assist in any way possible, even after the delivery of the car. His dedication to ensuring I was completely satisfied and happy with my vehicle choice was truly appreciated. Overall, my experience with Doug and his colleagues at Star Motors was beyond exceptional. Their professionalism, knowledge, communication skills, and commitment to customer satisfaction made the entire process stress-free and enjoyable. I would highly recommend their services to anyone in need of a car as they are truly a cut above the rest. I have been a customer at Star Motors for the past twelve years where I both purchased and leased cars and would like to express my sincere gratitude for their exceptional service and for always making my experience an enjoyable one. They are a valuable asset to Mercedes-Benz and I will definitely be returning for any future car needs. Thank you once again for the outstanding service! L. Simard

It’s a shame I have to give this a one star (I would give it less if I could) especially because I had such an amazing Sales experience with George, however the after-care and service experience was absolutely awful. I felt like I was being taken advantage of by their service team just because I’m a female. They gave me a questionable diagnosis that my rear brake pads are worn down to 2-3mm which they said was unsafe and (felt like I was being forced to do the service) and was very pushy about me getting this changed. I declined and had a local mechanic take a look at my rear brake pads and they were nowhere near 2-3mm. I may not know much about cars but I know what 2-3mm looks like. I have pictures of the report from Star Motors and a picture we took of the rear brake pads contradicting their report. We tried to bring our concerns and spoke with the director Eric. While he initially seemed like he was willing to help, we did not hear back from him for a while and any attempts at following up with him via email or phone calls were unanswered. What a horrible, horrible experience with the Service Centre that is now making me rethink purchasing another Mercedes in the future. It’s absolutely shameful that I felt taken advantage of just because I’m a female. I eventually had to escalate things to their corporate and only then did they get back to me to bring back my car. Big surprise, we were right and they ended up having to refund what they charged me for the initial “service” they charged me for. Safe to say I did not bring my Mercedes back to this location once it was time to do the annual servicing. Had a much better experience at a different Mercedes dealership. I do not recommend this location at all for your servicing needs.

By far the worst most unprofessional dealership I have ever dealt with. I’ve had an on going issue with Starmotors since January and I am writing this as of June. The service has been absolutely awful and their negligence and lies have ruined my car. When I spoke to them about it they couldn’t even get a story straight as to whether the car was inspected or just “test driven” but I was charged for an inspection anyway. They also falsely claimed that my heat shield was tightened as that’s what was causing the noise but then admitted that it wasn’t. Stories aren’t straight, they work on a basis of lies and deceptions and most of all dishonesty. I’ve never picked up the car and had it in better condition than when I dropped it off. They delay every little visit and that makes things very difficult as we all have busy lives. Their negligence has caused multiple life-threatening situations while driving the car such as oil leaking onto the road. They then went ahead and replaced the entire engine without contacting me. After all that they asked me to sign an NDA to prohibit me from “defaming” them however defamation only applied to what’s not true. I refused to sign. DO NOT GO TO THIS DEALERSHIP. Extremely shady. Edit: you guys have no regard for our time. I’ve wasted 5 months and counting and even simple things that should’ve been ready upon arrival cannot be completed. I came in the other day and we had discussed a form of transportation prior to our meeting whether it be a dealership car or a rental and that was not ready and you had to be reminded leaving me to wait again for another hour. Understand that time will always be much more valuable than money and wasting my time will always be a bigger crime than wasting my money.

Over a week ago, my partner and I, started to look for a car that could last the test of times and still not lose its character. I have always looked at Mercedes Benz as a status symbol of class, elegance and excellent durability. Kinda gives people the impression of once you own one, you’ve made it type of deal. Said to myself, I’m not rich and also thought, I could just imagine how its dealerships would be, full of stuck up, snobbish people that won’t give you the time of day. But then I thought, if we were going to be stuck on many yrs of payment, we have to at least look at our possibilities of owning one. I googled it and saw star motors dealership. I entered my name and phone number to inquire about a car I was eyeing on, and Steve from Star motors, emailed me, and asked if I wanted to see the one I was interested in, in person. Actually took few days til I made up my mind and decided to finally make the appointment. He sent us to meet Mr. Mony Reth, who we thought, was very friendly. He was happy, relaxed and very knowledgeable, which made us feel at ease and honestly, confident on picking the right one for us for us. I, usually refrain from leaving reviews cause I don’t know how ppl will receive it, but with this experience, I felt like I had to share this so other ppl that’s thinking about getting their new or even gently used cars , would be encouraged just like I was, and not miss out on the experience. I have to say, few years from now, when we pay this new baby off, we would definitely go back to have the experience all over again lol Thank you, Mr. Mony Reth of Star motors Ottawa!

Dealing with Mony was an absolute pleasure! Mony is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. I had a amazing experience with Mony who helped me purchase my first pre-owned Mercedes Benz. From the moment I walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure I was well informed as he shared all historical data on the vehicle. He patiently answered all my questions, explained the features, and even took the time to demonstrate how everything worked. To my surprise on the delivery of the vehicle, Mony had arranged and replaced the entire driver’s seat due to a small tear that I had failed to identify. Mony is a professional with plenty of experience. He is very friendly and made the entire process enjoyable. Mony arranged to have the vehicle detailed for a second time to ensure that nothing was missed in initial all thanks to this exceptional salesman's dedication and expertise. The car looked great that first day as I left the STAR MOTORS with a big smile on my face, I highly recommend him and the staff to anyone in search of a great car-buying experience! I also had the vehicle financed through them and of note as well is Josee’s; a financial officer asset at STAR MOTORS who went above and beyond to facilitate the best rate possible. Josee was truly instrumental is ensuring a stress-free experience when signing all relevant documents to finalise the purchase.

Avoid this location at all costs for anything service/body work related. The PARTS are at this location is still an A+. However, since new service management of this location, the Service on my vehicle is horrible (strong F-). In fact the service advisors vandalized my vehicle to damage the body of my vehicle. When I confronted them because I checked my vehicle they were claiming something else cause the damages. I have the phone record. They are cons artist! I never had these issues before and all the good people left to work elsewhere...Also, I'm not sure what chemicals they used to clean my vehicle, but now things are peeling and chipping around my vehicle. I was initially going to have the detailing in Montreal, but thought I would try this location out. Big mistake!!!! Pay for a Gold service but get bronze work and the cleaning material they use damages your vehicle! Also had other work done and the service management don't care and think that you as a customer doesn't know your vehicle. They are making up stories and excuse, instead of rectifying the issue. They do not honour their word and their communication is misleading! I dod not recommend the service area at this location. They, with malice, damaged my vehicle and want more $$$ to diagnose a problem they created. Perhaps the downtown location is the only option if I am unable to drive to Montreal at West Island (superb service!!!!)

Do yourself a favor and stay far away. No joke probably the worst MB service department I have ever dealt with. Understaffed and poorly managed. Tried to reach them for over a month and a half for a service appointment. Called them probably 30 times and sent 3 emails, (have email receipts as proof from May 27th it's now July 10th) always either directed to a lazy service advisor who gives false promises and never reaches back out, or straight to a managers voicemail. Poorly ran and managed dealership, their main priority is sales. Leaving voicemails doesn't help because you'll never get a call back, if you want something, your best bet is to walk in there. All of this explains their high turnover rate of techs and why I hear constant negative reviews about the dealership. Go to the other MB dealership in St Laurent and save yourself the headache and time. By the way after all of this, the Manager finally gave me a call back today and his answer was "I can book you in for September for a service appointment" lol.

I had a check engine light on in our car , I called the service department who told me to come in right away and they will quickly scan the code and clear it. I drove 45 minutes and parked our car in there service bay. I then had coffee in their showroom for almost an hour. The service advisor came to me at the end of the day and said sorry we won’t have time to scan your car today come back tomorrow. I wasted 3 hours of my time. Fast forward a month I have been to this dealer 3 times in one month for the same issue and I still have a check engine light. Im just not impressed from the customer service stand point of this dealer. And they don’t have any respect for your time.I just dropped our car off today again and they said they will look at it in two weeks.. so another two weeks with out a car. This is probably our last Mercedes car, lots of issues with a car with less than 50,000KM on it.

That was the worst experience I have ever had at a Mercedes dealer. I signed the contract and paid the deposit, and the sales consultant said it would take 4 days to deliver the car. The car needed to have the driver's seat repaired and the inside cleaned. After 5 days, I called the finance manager to inquire about the car's readiness. She informed me that I could either get it without the seat repair the next day or wait until the end of the week to receive it with all the fixes. I decided to wait for a couple of days and called her back again. She checked with the service department and confirmed a delivery date and time for the next 2 days. I went to their office with a bank draft and insurance to pick up the car, but to my dismay, the car was not ready, and the inside had not been cleaned at all. Unfortunately, the purchase contract was canceled, and I ended up losing 10 days.

My husband and I went in on a Monday evening around 7pm and put a $1000 deposit on a car with the condition of test drive because at this point it was 9pm and the dealership was closed and we also had to get home. We scheduled an appointment to test drive the car on Friday as thats the only day that worked for BOTH of us to come in. After some push from the dealership I was able to go in on Wednesday afternoon to drive the car but my husband still couldn’t make it in until Friday. On Thursday evening we get a call saying the used car manager wasnt happy with the deal that was given to us and they have gone ahead and sold the car to someone else… They were more than happy to take my deposit but could not hold their end of the bargain which is really disappointing from such a big brand and dealership. That was a very slimy and unprofessional move on their end.

During a recent service of my vehicle, the service advisor,Lucky Patel, informed me of the prepaid service option for 3 years. Lucky took time with me to outline the benefits of this program. He was very knowledgeable of the program including the financial benefit. I purchased the prepaid service for 3 years. In addition, Lucky outlined the likely expenditures I can expect in the next three years. My 3 year lease had just expired and given the very low mileage, I decided to purchase my vehicle and was paricularly interested in the cost of future maintenance expenditures. Lucky walked me through the details. I was very appreciative to receive this information. I truely received excellent service from Star Motors and in particular from Luckey Patel. Bill Fenton A longtime MBcustomer. PS: The GLE is one of the best SUVs on the road. A real pleasure to drive.

Firstly I do not own a Mercedes but after witnessing the ridiculous run around experienced by my colleague and the outright discrimination experienced by my father at Star Motors, I will NEVER deal with them. This dealership is very happy to take one's money but does not provide any support later on. My colleague had the misfortune of purchasing her Mercedes at Star Motors and now must deal with rescheduled appointments, phones not being answered, lack of shuttle services and a huge run around. Whereas my dad was being ignored for over 20 minutes because he came in wearing work clothes. He paid for his vehicle in cash, by the way. I am so disappointed in this treatment by a supposed high class establishment. Shame on you, Star Motors. DO BETTER!

Very very happy with the exceptional service that I received from Salah Ghadie. Not only that Salah took the time to help me decide choose the car and the suitable upgrades, he also understood exactly what I wanted, his professional advice, knowledge and Experience are so valuable and he made my purchasing experience a very special one. I am very very pleased with my car and I am exceptionally happy with Salah’s service. If I could give a 10 stars review I would have done so. Because of his advice I am a Mercedes client and I think I will be a long term one. I can’t wait to share my experience with my colleagues, friends and family. Also, a special thanks to Sam Feghali for his patience and for making the financial process a smooth one.

Had my car serviced today and even though my bill was a substantial amount I left Star Motors happy and confident because of the wonderful service I had. Aldis went above and beyond to help get my car serviced in a timely manner as I need it for taking care for my elderly parent. Ashley is a firecracker who without a doubt is a valued asset to the team. Despite the service department being very busy Curtis was very patient and took the time to explain all the services my car was in need of. Mercedes Benz should be happy that they have hard working and committed staff working for them, especially when we are living in crazy times where it is very hard to get service.

Took my 2020 Kia Soul EX in for a cracked bumper from hitting a stump on a campsite at 4 kpm's and related damage. It took 6 weeks to get the bumper from China or wherever. Insurance covered a rental car for 4 weeks - and Star Collision gave me a 2121 Mercedes rocket disguised as an SUV (3 L double turbo) with self parking among other features - - (no coffee maker) - - and the 360 camera and sensor protection were awesome. The body work? Perfect. I'm a repeat customer - - it was recommended by my insurance company and I had no deductible so it was a very positive experience. I liked that they would return the rental car for me and I loved the loaner. Ask for Matt.

Came by yesterday to buy a vehicle and was essentially kicked out to phrase it nicely as for whatever reason they thought I wanted to export whatever vehicle I was looking into purchasing. Needless to say, I drove 15 minutes to the Mercedes on St Laurent where I'd previously purchased vehicles before and completed a purchase for the same vehicle within an hour. Will never come to this dealership again and would advise everyone else to avoid it. If you want a Mercedes, go to the dealership on St Laurent, they're actual professionals and courteous. To the dealership manager, I hope you get fired for discrimination. I'll be reporting this incident to headquarters.

I bought a 2021 G63 at Star Motors of Ottawa, there were a couple minor hiccups (partially my own fault as I'm an oddly particular person) but the overall experience was great. Worked with Josee, Mansour and Adam mostly, all great professional people to work with. Dealership is probably one of the nicer ones I've had the pleasure of purchase a vehicle at. The process was simple and straight forward, pickup was flawless. I've only had one interaction with Service/Parts, seemed solid to me, also seem to go a bit beyond and above. Great dealership, great people. You can't really ask for more when spending the big dollars.

This dealership has no trouble selling your a car, they just can't service it. Too busy catering to the AMG crowd to take care of us lowly C-class customers. Twice I've tried to book service appointments with availability only in 2 months. Sounds like they are busy but it turns out they can't keep staff and prioritize AMG customers and winter/summer tire changes. Wish I had stuck with Audi. Edit to dealer response: Sorry, I'm taking the advice of your service representative from this morning and booked an appointment with an independent shop... for tomorrow, not December 14.

Very impressed with the service here!! I purchased my first vehicle from Star Motors over 2 years ago and have been in for a few services and alterations since. Chris Ross was always the person in charge and has performed everything with impressive efficiency... from moving around appointments to fit my schedule... to driving the car to my property after a maintenance! I've purchased many vehicles with many different auto makers... but Chris Ross single handedly built value in Mercedes by his commitment to offering an outstanding service. Thank you again!!!

They are super nice when purchasing a vehicle, however the exact opposite when it comes to repairs. For everything they fix, they break something else. The vehicle was initially taken in the winter, they told us nothing is wrong and the vehicle is safe. The engine tore itself apart before we even got a mile from the dealership. And get this, they tried to get us to sign and NDA to try and avoid getting sued. We gave them the benefit of the doubt and it's been one headache after another ever since. Save yourself the trouble, go to Ogilvie Mercedes instead.

As a loyal customer for many years, I cannot speak highly enough of Star Motors of Ottawa and their exceptional service department. Throughout my long-standing relationship with them, the staff's knowledge, friendliness, and attentiveness have consistently exceeded my expectations. Ashley's expertise and professionalism, in the service department, have made every visit a breeze, ensuring my Mercedes receives top-quality care. I wholeheartedly recommend this dealership for their outstanding service and commitment to customer satisfaction.

It was my first time getting a MB and the whole experience was great. My sales consultant, Mony Reth, was very helpful too, took the time to understand our needs and walked us through all details and features of the car. The delivery went smooth as well, but the paper work process could have been slightly better. They should actually provide a copy of some of the agreements for us to read when we put down a deposit rather than expediting the process during the delivery date. But overall their service was exceptional.

I love my Mercedes but the aftercare/service at Star is horrible! Our vehicle was missing a few feature and they passed it off like it’s not usually there anyways. A SUV with no trunk latch or open button, really? Engine light came on under a year old and they booked for service TWO months later. Luckily did not seem to be a huge issue and the vehicle still ran fine. Never an offer of a loaner or even ride somewhere when car is in service. It’s too band because I truly love my SUV.

Was in a traumatic accident last week and needed a car immediately as, mine was totalled. Went into the dealership and spoke with Gordon Smith Regarding different options they had available for the type of vehicle I like. Gordon took the time to show me different options and regardless if I chose to buy from him and Star Motors offered me great sound advice and care. Thank you so much Gordon Smith. I would highly recommend this person to assist you with your car needs/wants.

Gord Smith has been our Leasing and Sales Consultant for many years, and we couldn’t be happier with the customer service that he provides. He’s always professional and very fair in presenting the lease and sales options available to meet our requirements. We just leased another vehicle at Star Motors with Gord’s careful guidance and support. Again, he did not disappoint- both in the quality of service and the product provided. Very happy long-standing clients!

I would like to thank Mony Reth, our sales consultant who assisted my wife and me in the purchase of our new AMG EQS vehicle. He even guided us in finding an installer for the Level 2 home charger and went out of his way to make our experience pleasant and the process efficient. He also came to work on his day off to deliver the vehicle and set up and explain its features. Thanks to Mony, this was by far the best experience I have ever had at a car dealership.

My first time dealing with the dealership. I wandered in by happenstance and found the vehicle I had been looking for waiting for me. Natalie met me on the sales floor and was very patient over the next couple of weeks as I worked through the trade on my vehicle and the purchase of my new car. Kas and Josee were also very helpful. The whole experience was easy, unrushed, and calm. Very much the way I like it. Highly recommend the dealership and Natalie.

My service advisor, Dan Valiere, is the reason that my experience at Star Motors Mercedes-Benz is such a pleasure. I know I am in good hands, and I feel confident that my advisor represents my best interest. He understands my priorities and I never feel pressured. He leaves decision-making with me once he gives me all the information. That attitude and his kindness and patience, make my annual service trip to Star Motors an enjoyable experience!

I recently had the pleasure of working with George Yin at Star Motors of Ottawa when purchasing my new Mercedes-Benz GLB 250. George patiently answered all of my questions and never made me feel rushed or pressured. Throughout the entire process, George's professionalism and attention to detail were evident. I highly recommend George to anyone in search of a Mercedes-Benz, and I'll definitely be returning to him for any future automotive needs.

One of the most professional environments I have ever witnessed buying a vehicle. Especially since I bought a used vehicle from Star Motors that was not a Mercedes. Worked with Salah Ghadieh, Sam Feghali and Cole Larouque my entire time as a customer at Star Motors. What an absolute pleasure! If you are looking for a used vehicle like I did, you will be met with expert service and a friendly environment by the fantastic staff of Star Motors!

I had the pleasure of working with Michael Kolanjian in obtaining my new GLC 43 AMG coupe. He was extremely knowledgeable, honest, patient and resourceful. I was looking for a very specific model and he was able to find it in Toronto and get it delivered to me the next day. He also added in some discounts and other perks. Finance rep Sam Feghali was also exceptional and the entire experience was a breeze. Thank you Star motors.

Went to Star Motors without an appointment to have my wiper blades checked. Service Advisor, Kurtis Nauss did not hesitate to assist. He quickly assessed that all wipers required replacement and immediately facilitated the work order and obtained the replacement parts. Kurtis provided outstanding service well in excess of my expectations in that he did not hesitate to assist and quickly set up the replacement and installation.

5 stars most definitely! Beyond impressed and pleased with my recent experience with Star Motors. Natalie, salesperson took the time speaking with me and helping with the purchase of my “new to me” vehicle. Excellent communication! Professional atmosphere. Prompt email responses and connecting me with other members of their team in making my purchase go smoothly. Highly recommended! Worth the drive from Brockville!!

Horrible horrible dealership. From customer service to the director. Service is absolutely awful and their negligence and lies have ruined my car. Not only is it awful they fail to take responsibility for any of the issues. When you go to a dealership like Mercedes you expect the best of service but in this case after going in multiple times the service somehow gets worse. Shady Dealership and AVOID at all cost.

All I have to say is we were fortunate to have a great team working with us throughout every step. Mike my salesman who went over and beyond to find us the right car. Sam the finance manager who made sure we had everything we needed before signing the papers and finally Leo who took his time showing us everything we need to know about the car taking us step by step on how to on everything our car’s features.

I will avoid this dealer for both service and sales. I had an issue with my car that I covered at my cost but was later told someone in the management ranks it would be warrantied and refunded. It has been three months and that warranty refund hasn't come and has required me calling every week and getting the run around. Refilling my claim with CAMVAP. Will avoid Star Motors at all costs.

George Yin- Many thanks to George for his excellent service. He is a very knowledgeable salesperson. He provided a lot of information and help when we bought the benz GLA 250. I find that he is honest and even goes through every detail with you. His service is extremely enjoyable and I recommend consulting George if you go to Star Motors of Ottawa. Thank you again for your service :)

I had a great experience purchase a vehicle from Mr. Waung. He was a pleasure to deal with and no pressure to purchase. He even pointed out a small scratch that I didn’t notice and had it fixed perfectly before I picked it up. The team there walked me through the vehicle and were able to set me up with all the cars tech so it’s all set up to mine,my husband, and my kid’s profiles.

Dan, Kurtis, Kiera, and Lucky form an exceptional team of service advisors! Their knowledge, professionalism, and friendly demeanor made my experience seamless. They went above and beyond to ensure my satisfaction. The car was promptly and properly cleaned, and a polite young man with a smile on his face drove it through the drive-thru. Highly recommend this outstanding team!

Nathalie is knowledgeable, professional, and an all around amazing woman. She took the time to listen and understand my needs, resulting in the purchase of my dream car “Loucee”. Much gratitude to the rest of the team as well - Steve, Cass, Sam, and Cole. A top of the line dealership who know how to put the client first. Thank-you for the experience, Andréa Côté and Loucee

Purchased my third Mercedes-Benz (MB)vehicle, this time with Star Motors Ottawa, Sales Consultant Natalie was excellent in her attention to details on my request and what i wanted in my MB, also her team approach by introducing other members of the Star Motors team was key in understanding the support and service that I could expect going forward, very happy customer!!!

What an incredible experience from the moment you walk in through the doors - until you drive out in your new Benz! Michael, our sales associate was professional, very knowledgable and extremely customer service oriented. All the staff were attentive and took the time to answer all my questions. Loving my new wheels, will definitely go back when I’m ready to upgrade.

I come to see Sal for a lease of a new CLA 250, Sal had all documents ready for me to review in terms of car options and payment. From start to finish Sal had items cover. My experience for a return costumer was impeccable. Also Sam from the finance team was on point as well as Cole upon delivery of my new car. Thank you so very much for the excellent experience.

I started my second year of experience with Star Motors. I really delighted the good service quality provided for my Mercedes GLC 300. . When it was the time to buy my GLC, I shopped a lot dealers in the Ottawa region. The Star Motors staff was available and active to listen and to respond to my demand. So far it is one of best experience with car dealerships.

I would like to thank Mony Reth, my sales representative who made my experience in purchasing a new vehicle this week amazing. Sam Feghali for instructing us on options, Jahelle Achat for having the patience to show me the set up of this new vehicle and lastly Steve in Customer Service who always greeted us with a friendly smile. Congratulations to you all!

I just purchased a vehicle from Star Motors of Ottawa and thanks to Natalie Almughrabi for providing such a wonderful customer service. Natalie is very friendly and will try to help you on what you are looking for. I will also thank Mony Reth (Sales and Leasing Consultant) for spending the time and explained and setting up the features in my new AMG GLC43.

Great time bringing my vehicle here for maintenance service. I purchased my vehicle at a another dealership with the prepaid maintenance plan. I was able to book and schedule it at star motors with no issues. Service was performed promptly and communication was on point. They were also able to provide shuttle service for me to go and bring me from work.

George is a passionate salesman. His seriousness and meticulousness make me feel like a big brother. He will understand my needs and personal situation very carefully, patiently make choices for me and carefully introduce each car. His humor and fun made me very happy throughout the whole process, and it was a perfect car buying experience.

Had a great experience with Star Motors. Our Sales Consultant Mansour was attentive, knowledgeable and explained everything with great detail. He took the time to review and answer any questions we had. This dealership went above and beyond to assist with any questions or concerns. Amazing customer service all around. Thank you!

Sprinter 3500 Winnebago Motorhome in for transmission oil and filter change. Incredible experience from an exceptionally professional and competent team. A special thanks to Eric Lacourse -Pudafin for his knowledgeable insight answering all the technical questions I asked. Sprinter specialists I would highly recommend.

I had a great experience purchasing my vehicle from Sal. His commitment to detail in everything I was looking for was so appreciated. He treated me like a family member through the whole process. This is why I’ve been a Mercedes customer for so many years. This is not my first car from Sal and it will not be my last.

I had an excellent sales experience with Yannick Ntezirembo. He is patient, courteous and tenacious - all of these qualities are vital for a satisfying experience in selecting and securing a vehicle. I believe Yannick is a gem for Star Motors of Ottawa and I recommend you connecting with him for your next purchase.

The sales team was knowledgeable and friendly, especially Adam. making the process seamless and stress-free. The showroom was well-stocked with a wide selection of high-quality vehicles. I would highly recommend Star Motors to anyone looking for a top-notch dealership with a commitment to customer satisfaction."

Andrew in Sales helped me through my vehicle purchase. i am from 5 hours away. He facilitated the entire process seamlessly for me. Even set me up with a free shuttle to the Dealership from the train station. Very happy with my new car ! Thank you again Andrew for all your help and for going above and beyond !

Had a chance to try out Star Motors again. Very impressed with Trevor Button. Car went in for warranty repair but unfortunately trim was damaged in the process. Trevor took ownership and replaced it. Entire experience was courteous and smooth. Mistakes happen. Glad to see ownership and great customer service.

Star Motors is truly a caring and great dealership to work with. Thank you for all your efforts and service. Especially a BIG shoutout to Lina Caruso that goes above and beyond with all her help and attentiveness to her clients! Enough can’t be said about her thoughtfulness and genuine care…. Thank you Lina!

Phil Brown, sales manager: He will sell you a 10 year rust protection warranty that doesn't cover commercial vehicles, let you purchase the vehicle with your R.I.N and then ignore your calls, emails and completely dodge you when you need to use the warranty. Never buying anything from this stealership again.

I was traveling from the US and had a flat tire that could not be repaired. I could not wait for a new tire to arrive on Monday so Jason found a slightly used tire and got me on the road and on my way. Before calling Jason I had spent 2 hours trying to find a tire and was just assuming my trip would be over.

Natalie was such a pleasure to work with, along with Leo and Josee. If you are ever interested in purchasing a Mercedez ask for these people. They’ll make the process smooth and easy. Would highly recommend those three individuals. Our family came all the way from Hamilton and they took care of us well.

I recently purchased an SUV at Star Motors and my experience was outstanding! From the moment I dropped in for a test drive…till I drove off the lot after completing the purchase, Michael Kolanjian was professional, patient, kind and driven to make my experience an exceptional one. Thank you, Michael!

Highly recommend Star motors. This is my secound Mercedes, the team that assisted us in our purchase was fantastic. Sal Ghadie, Leonard Lilla, Adam, and Josee truly made it an exciting moment. Looking forward to more future business down the road but for now time to enjoy our lovely GLC 43 !

I couldn’t have been more impressed with the customer service delivered by Kiera. From the moment I arrived until the moment I picked my car up, she was prepared, professional, kind and thorough. Never have I received such impressive customer service from a car dealership.

If you value your money and your time you will avoid this chop shop. All they do is lie to you. Extremely bad 3 experiences. I was with Audi for 5 years on my leased car. Not 1 complaint. I have been with Mercedes lease for 2 years and I have many complaints.

Customer service was amazing Best service in town i have received from Mr salah ghadie Mr sam feghali And Mr leo They were very helpful, kind and professional All of the staff are very nice and respectful. They have the best cars in town. Highly recommended.

Longtime Mercedes Sprinter Expert Salesperson Phil Brown is the primary reason my company will continue to work with Star Motors. His product knowledge and communication during the vehicle order to delivery process is highly professional and reassuring.

Here’s the thing… good service is only provided when selling cars but after that your almost on your own! The service department sucks… very long processing with little to no communication on updates. It has been a year of nightmare dealing with them.

I recently had my car towed to star motors for some maintenance. I was initially booked in for Jan 2. I had dealt with Daniel valliere and he was super kind and very helpful. He had gone out of his way to get my car done asap so I wouldn’t

Just picked my 2016 C300 . The Excellent customer service provided by my Sales Agent Mr. Sal Ghadie made me choose Star Motors over other MB dealers in Ontario.Sal knows the brand well and works out really hard to make the customer happy.

Love dealing with Katherine. I needed help pulling wheel locks off after the one that came with a recent purchase shattered. No appointment, just stopped by. She was on it, and got Ashton to give us a hand. I knew her when she was the car

This is my second time buying a car at Star Motors Ottawa. The overall experience here is perfect, especially my salesperson George, he is very professional and enthusiastic and gave me a lot of options and suggestions. This is why I am

Asheley is next level … there is service, and then there is Asheley! Asheley’s energy and passion for people is amazing. Thank you Asheley for caring about the little things. Great job. Servicing my car has never been so much fun!

successful transaction today at star auto. very clean car and professional staff. a big thank you to Nathalie who accompanied me from the start of the purchase until the programming of my profile on my new car. thanks again

We had a very pleasant shopping experience. Mony understood our needs and guided us for our purchase without trying to add useless options for us. For financing, Sam was very helpful too! Thanks Star Motors of Ottawa team!

Excellent used vehicle purchase experience at Star Motors - as one would expect from a Mercedes-Benz dealership. Mansour was very attentive and professional making the vehicle purchase a very enjoyable experience.

I always feel welcome when I am at Star Motors, I met with the CEO Yves today, did mentioned to him, I will be your dedicated customer for life, this is my 28 years purchasing Benz start from Toronto to Ottawa.

Excellent service from Yannick and Andrew, attention to details customer oriented and they took the time to listen to our needs and they delivered what they promised, I highly recommend Star Motors of Ottawa

Very pleased with the service, specially thanks to Kiera Tomasino who provides very professional and friendly service and of course to the technician who inspected and serviced my car, thank you, Natalie

I am leaving a review for star motors of Ottawa today as I feel they have really earned it! Always cordial and caring, best MB dealership ever, others don’t even come close! Keep up the good work guys!

Much appreciated excellent communication, smooth and transparent organization of the sales process and support I received at the dealership! Highly enjoyable environment and good people ! Thank you!

Excellent service!!! They communicate quickly, clearly, and respectfully at all times. Their text updates are fabulous and the team is knowledgeable. Highly recommend Star Motors Mercedes Benz

Great car dealership. Excellent service and professional personnel. Lives up to the high standard of quality that is Mercedes. Very satisfied customer. Thank you Yannick, Josée and Léonard.

Outstanding service provided by Mansour. His commitment to ensuring a seamless & enjoyable process was truly exceptional. He had genuine enthusiasm for helping me find the perfect car.

My salesperson Sal was excellent. He made me feel welcome as a first time Mercedes customer, was thorough with the vehicle and sales details and orientation. Thanks Sal, Sam and team!

I had a fantastic car-buying experience with George Yin. His attentive, knowledgeable, and transparent approach made the entire process smooth and enjoyable. Highly recommended!

My wife and I had the pleasure of working with Natalie as our sales consultant. She was very friendly, knowledgeable, and answered all of our questions. We highly recommend her.

Mansour was a breath of fresh air to deal with. No pressure, listened to my every concern and goes above and beyond for his clients. Highly recommend this young gentleman

Stay away. Terrible service, terrible communication. They take weeks to reply to emails. My AMG was damaged by them, and even though my Mercedes App detected it and

I recently purchased a new SUV from George and had a fantastic experience!! Everyone was friendly and knowledgeable, and they made the process easy and stress-free.

Great service provided at Star Motors. My service advisor Kiera Tomasino was competent, polite and very helpful overall. Car runs like new again. Much appreciated.

Best service in Ottawa, and not just when it comes to sales, but also servicing your car. Always pleasant at reception and take the time to help you.

Purchased an E400 from Michael and had an amazing experience. Service was top notch and transaction was completed quickly and efficiently.

Absolutely disgusting and horrible customer service, completely unprofessional, would not recommend this dealership to anyone ever.

Amazing customer service. Thank you to Lina Caruso. She goes over and beyond with accommodating and ensuring all goes smoothly!

Great Experience! George and Sam were very helpful and made our Benz purchased enjoyable. Great service all around!

George Yin is great on helping me get my GLB 250. The service at Star Motor is great! Will for sure come back!

Would not recommend. Used car manager is a greasy scam artist. I was expecting higher standards from Mercedes.

Fantastic experience, from start to finish! Thanks so much for your outstanding service, I love my new car!!

Mr.Lucky Patel was very courteous and knowledgeable. I was very satisfied with the service at Starmotors.

We loved our experience at star motors.. friendly staff and painless paperwork! It was perfect.