This place makes me feel like I'm in a trendy tech companies break room. Definitely geared towards Gen-Z dorm living. But that doesn't stop people of all ages from staying. Breakfast buffet is very decent, they have this cool robot pancake maker that feels like "the future is now" . Seriously wave your hand, batter squirts into a conveyor, Cooks as it travels. The flops out onto your rotating plate. Pretty cool. If I could make a change/request, it would be. Serve both sausage links AND bacon daily. Decaf coffee is available upon request for those that get the jitters. Just ask. Beds are firm but comfortable. Pillows not too flat. The lemon scented bodywash in the showers smells freaking awesome. Might see if I can find a clone on Amazon. Room service is available upon request or automatic every 4th day for those long trips. The TV's are decent size but the guide completely Sucks. Channel 2, no interactivity. Does not match any available online channel guidelines for DirecTV. So that's very annoying. They have 2 tiers on WiFi, and it tries to upsell you upon connecting. The free tier was good enough for work, browsing, YouTube & laughing at some Instagram videos. This place is definitely going for the hip/trendy design wise. Not what we set out to look for but was very reasonably priced. We would stay again.
Travel group
Couple
Rooms: 5
Service: 5
Location: 4
Rooms
College dorm style.
Nearby activities
They have an activities board and the elevator lobby area. If you can read their small handwritten font with a fat marker.
Walkability
There is plenty to eat within walking distance.
Noteworthy details
The automated pancake making machine was pretty cool.
Hotel highlights
Great value

Awful experience. Traveled here for work, checked in Saturday night and by Sunday morning, mine and several other vehicles had their windows smashed and belongings stolen. I understand these things happen but I was told by an employee that this has happened multiple times recent. You should probably warn your customers about this if it is happening frequently, maybe even hire security instead of being so negligent but obviously you don’t believe your consumers are worth around $25 an hour. Was told on SIX separate occasions that the manager (supposedly Josh) would reach out to me, still nothing. I wish I had got the very sweet young lady who checked us in as she was the only one there who showed any sort of customer service. This matter has been escalated and Hilton will be losing a substantial business account because of Josh’s (if he even exists) inability to communicate, follow up with or show any consideration for his guests safety.
Rooms: 3
Service: 1
Location: 2

This Tru location did not disappoint! Clean lobby and rooms, top notch amenities, great service and location to shops and food. The staff were welcoming and I can tell care about customer service. Complimentary Breakfast and tea and coffee were exceptional for the price of the stay. Hard to find good quality and affordable prices these days but they do it here!
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Very clean and new with modern fixtures. Complimentary toiletries (soap, shampoo, lotion) very good quality. Bed very comfortable.
Food & drinks
Great location for any foods, and decker shopping. From Ramen, to Butgers, to Vegan and smoothies everything you want is with it walking distance. Even movies, Target and shoppes.
Noteworthy details
Complimentary breakfast on AM, and tea and coffee all day. Clean and new facilities. Staff goes above and beyond.
Hotel highlights
Great view, Great value

I booked 2 rooms during my stay in San Antonio. Connecting rooms were not available, but staff assigned us rooms that were directly across the hall. Check-in took a little bit longer than expected. Thus, the lady in front of me appeared to be experiencing an issue of some sort. A staff member inquired with myself and the lady behind me regarding the type of assistance that was needed. I found it kind of rude that she immediately assisted the lady behind me without an explanation. Another staff member brought this to her attention, and she explained that she hadn't been trained to complete guest check-in, but knew how to replace a lost key. A little communication would have been nice. The rooms were kind of small, but the entire property was clean. We also enjoyed the breakfast options! I'd definitely stay at this property again.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 5
Hotel highlights
Great value

I really really want to like this place. Unfortunately between being able to hear the TV and snoring from surrounding rooms and the lack of hot water makes it a firm no for me to try again. I think the idea is outstanding- it was nice to see people using the common areas and the gym. I love that there is a common area water dispenser. The staff is friendly and it’s always a huge positive when a place is dog friendly which this is. Being a Hilton, I expected the front desk staff to be a little more “up” on the Hilton process. I got asked for a credit card when I checked in even though I had booked through the Hilton app with my Hilton card. I was surprised when I didn’t get to choose my room and have a digital key given the modern/new-ness of this place. I hope a little more effort is given in the future on places like this because it could be cool but right now isn’t worth it, at all.
Travel group
Solo
Rooms: 4
Service: 5
Location: 4

Understand, this is not a "regular" hotel, if you will. It is designed to be modern looking but minimalistic. It succeeds. It is sufficient for a short stay but nothing longer. We did 4d3n; I think if we stay longer, we'll look for a different place. But, the location was perfect for our needs. Service was excellent, shout out to Hilda! Breakfast was good. If you have family at Franklin Park, definitely consider this place.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Walkability
If you can manage a short hill, then there are plenty of food options, including walking to BJs Restaurant & Brewhouse (highly recommend).
Hotel highlights
Great value

My stay was not as good as I thought it would be. My check in went okay and was given the complimentary water and snack for being a diamond member but as soon as I got to my assigned room I noticed the shower had some hair. Also, the pillow I was laying on had some crumbs. When I went to turn on the water in the bathroom there was no hot water and being that I had a long drive and was exhausted, I didn’t bother to call the front desk since I also had to be out by 6 am for a early morning trip. When I went to check out the gentleman was asleep so took him a bit to realize I was there. Anyway, I don’t think I’ll be back to this location anytime soon.
Rooms: 2
Service: 2
Location: 3

Very nice place, updated bathroom, breakfast with a variety of choices. Will stay again. They have a gym. Large sitting room with games for kids. They have an area around the counter where they sell food and drinks you can buy.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Had two queen beds, small frig. Large bathroom. Iron board and iron. Desk area to work on. Hand soap and lotion on the wall by the sink. Also shampoo, conditioner, body soap on the shower wall.
Food & drinks
Different drinks and food you can buy around the check in counter
Hotel highlights
Quiet, Kid-friendly

My husband and I were Passing by and encountered this new Thru Hilton hotel. The place still smells like new, very clean, decor was amazing and the best part was the bed. The bed and comforter set were very plush , soft and clean. Thank you for an amazing and relaxing stay.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Nearby activities
Near by downtown San Antonio, around 25 minutes drive. However, many known stores and restaurants near by.
Food & drinks
Many restaurants as Panera Bread and others within walking distance.
Hotel highlights
Great value

Just have to say that the staff was so friendly & welcomed us well. The morning breakfast was worth the trip too, the rooms were so comfy & I wish I could have stayed longer. I also liked that everything to sight see or adventure around was so close to the hotel & the drive to places was so quick. I most definitely know that I will book another stay next vacation I take to San Antonio again.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet, Great value

Clean rooms, good beds. Updated aesthetic is more fun/modern than most. Breakfast was disappointing, though. Everything is sugar. Cereals, nasty pancakes with literal candy and whipped cream as toppings, muffins, bread, etc. There were some little cheese omelettes that were ok, but the sausage was turkey sausage. That and boiled eggs were your only protein options. No salsa for the omelettes, either.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 4
Hotel highlights
Quiet

Can't give any less than 5. Greeted very well and offered water bottles. The front desk folks are awesome. The rooms and hallway are sparkly clean and smell very good. I am vegetarian and Breakfast has fruits, oatmeal, pancakes , bread, bagel etc. You will enjoy your stay with other amenities as well. Don't hesitate to book here.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet, Kid-friendly, Great value

Our stay was good. The room was clean and the breakfast was delicious with many options to choose from. The only thing I didnt like was that the receptionist kicked us out of the back patio area without explaining why. We were out there for about an hour and she comes out and says "this area is closed" and leaves. I didnt see any signs stating there was a closing time for that area, if that was the reason she said that.
Rooms: 5
Service: 4
Location: 5
Hotel highlights
Great view

This hotel was a lot better than I expected. The staff was incredibly friendly and welcoming. We got plenty of complimentary water bottles, lots of options at the free breakfast, and the location is right behind a plaza with a bunch of food options. The room was clean and cozy with a big TV. Only negative was finding a hair that didn't belong to me in the shower but everything else was better than expected.
Rooms: 5
Service: 4
Location: 5
Hotel highlights
Great value

This was the first "Tru" I stayed at, and I really liked it. It has a modern and trendy design, but the rooms have comfortable beds and all the accessories needed. Good, hot breakfast included with plenty of seating in the main lobby area. Lots of restaurants within walking or super short driving distance. Friendly staff. Good value.
Trip type
Business
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

We enjoyed our stay. Free parking, free breakfast, clean facility, friendly staff. Shower/restroom area very nice. Cold A/C, comfortable bed, would definitely stay in this place again.
Trip type
Business
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Nearby activities
Good area.
Safety
Well lit, cameras, good area.
Walkability
Near a lot of good places.
Hotel highlights
Great value

Very small room but was sufficient for overnight. Nice bed, shower, etc. Wonderful continental breakfast was served. Would definitely visit again!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Sufficient room for overnight.
Food & drinks
Wonderful breakfast served.
Hotel highlights
Quiet, Great value, High-tech

Very noisy hotel. You can hear the TV on the next room. The AC unit is very loud. The bed is not comfy The rooms are very very small The STAFF increased the rate when I checked out. Even I reserved as a member and through the Hotel website. NOT Friendly at ALL. I will never come back and I DO NOT recommend this hotel to any one.
Rooms: 3
Service: 1
Location: 1

First I have to tell you check your statements. Multiple charges to my card which were only supposed to be holds. When I called and spoke with management I was told to pick it up with card company. Also I understand being so close to downtown you might have to pay for parking but their valet is astronomical! This branch of Hilton is no better than any other crook.

The price was great and the location was excellent. The rooms are brand new, very clean, and quiet, even if a little small. Although I had to leave at 6 am for a meeting before breakfast started at 7, the staff still got me a fresh bagel with cream cheese, some yogurts, and some juice. Overall I was very pleased and plan to return. More

Very friendly front desk team. Jonathan was there the first day and he was very nice and helpful. On the 2nd day there was a very nice lady at the front desk. The hotel is nice and clean. It is also new, but I guess what makes the difference is the customer service which was great. Breakfast was simple and fresh. More

I stayed three nights, arriving very late after a delayed flight. I found the staff very helpful. and accommodating. The room was clean, had a nice comfy bed and a nice bathroom. Whilst a budget hotel, i thought it gave all round excellent value. I certainly wouldn’t hesitate to stay again.

Nice set up. Small/ convenient gym with treadmills, yoga balls, weights, clean towels. Bathroom size is bigger than most of the hotels in the price range with is awesome. Patio with plenty of seats and great views. The building is 10 months

Great location close to many restaurants and shops, the rooms are clean and the bed super comfortable. The hot breakfast was delicious with a variety of options: scrambled eggs, boiled eggs, sausages, muffins and bagels, pancakes, fruits

TRU was great choice for our weekend mini vacation visit to San Antonio. We found it to be centrally located and convenient to surrounding attractions. Clean building, room and restrooms. Great Service from all shifts. Great

The room smelled like mold. For this being a new hotel, it didn’t feel very clean or up to date. The shower water pressure was also very low. I think this place has potential to improve but our stay was not pleasant.

The Hotel was absolutely beautiful. They have a nice patio and a cute little view a nice lounge area. Breakfast was good. The best part was the shower! Only bummer was this doesn’t have a pool. Good location. More

Fitness room does not open until 7am. Could not use but one day. Had to run outside at 3am on the day of departure. No one was the front desk to let me back in. More

New hotel, about a year old. Comfortable bed and nice room. Hotel is just across the street from several eateries. More

You get what you pay for. The Good -