By far the worst experience. Drive through line was long so we went inside to order. It took them 10 min to take our order. The cashier did not even acknowledge us. We were obviously ready since after taking the guest’s order in front of us and he still wants to ask after 10 min if we were ready. No apologies. I had to ask for my drink cups. No ice, soda machine was flat but I was fed up by now. The person behind us got their order before us and they had burgers. I got up and when I got there I heard they said no do this one now. Why? Because we were before them and they were barely getting our food. We went to the car because I didn’t not want to be in that place. I was nice to not get a refund and just go somewhere else. Note that all the 8 cars in the drive through were gone plus any more that came after. Ridiculous! We are in the car just to find out that they gave us 3 tenders instead of 4. I was beyond upset. I went inside to tel them how horrible their service was and how ridiculous it was. The manager was there as well. They ATLEAST gave us 4 more tenders but I couldn’t eat my food after that. I hope they better their service soon and get some retraining. I have worked at restaurants before and this was just straight up trash!

Soo I went to Wendy’s to purchase my food the guy was very rude and I was told the prices were changed after I was made to pay more the same guy comes out and changes the prices this is unacceptable I should’ve been given what was out there and then he writes a number down for the mgr Ana whose mailbox was full so I couldn’t leave a VM ! This is the worse Wendy’s ever I have never been treated so bad; also eeveral days after I went back to get a frosty and a sandwich I pull up to the speaker I sit for 20 minutes no one said anything I proceeded to go to the window I see a huge young man he looks back and proceeds to finish what he was doing with a headpiece on his head he fills the drink and then comes to the window the guy opened the window he didn’t even greet me so;I ask for the frosty he then said NO ;I was like wait what he then replied No again I replied Nooo he then replied the machine isn’t working and closes the window and walked off this is ridiculous so then I pulled off! I will never go there again 3508 S Dairy Ashford this has not always been like this but now it has gotten out of hand!pictures of him switching the signs and my receipt price!

On June 12, 2022 on a Sunday at around 1:34pm. The black lady who took the order rushed me (this is to try know who exactly did it) she didn’t listen to what I was ordering and had the nerve to tell me “look at the screen” which I was obviously staring at and I saw she put 1 sandwich instead of two and she had the right to actually tell me to open my eyes and see what’s on the screen. She was rude and at the end of the day she messed up my order. I wanted normal chicken nugget for my baby but she made it spicy. I wanted two large drinks she gave me one large and one medium. I was skeptical about going there because I had a bad experience there before. Lo and behold another bad experience. You can’t just hire people and throw them up there to work. They will handle it like they do their homes. These people need training and consequences for their horrible customer service. I work in customer care and I give it my all. I even respected her by saying ‘ma’am and thank you’ but she was not easy to place order with. I know the owner won’t do anything about this but this must be said.

I go to order inside and the doors locked so I get back in my car and go through the drive thru. I order a #6 and a spicy chicken sandwich and have a coupon for a free baconador fry and free Jr frosty for $15.58. I get to the window and pay and look in my bag and I'm missing a sandwich. I tell the girl and she asks which ones missing so I have to go in my bag and open my sandwich up to see which one. The manager comes and listened to the spill and finally asks me to pull forward. After 4 cars pull through behind and past me they finally bring out the sandwich. Now my foods cold and my frosty is melted and my fries are limp...smh! Why is it my fault they messed up and I have to pull forward . Why can't the manager just kindly take my bag and redo my order so everything isn't cold and or melted? This Wendy's is close to my house and now the experience has put a bad taste in my mouth and I don't know how long it's going to be that I'll feel comfortable going back

Worst Wendy's I have been too. First off I tried to order a potato they were out which isn't that bad but second I order the cheese fries, after serving the lady in front of me the same kind of fries, and then all of a sudden another lady shows up that I didnt see place an order inside the guy then hands her cheese fries too and then proceed to tell me that they were out of cheese sauce and asked me if I wanted shredded cheese instead. I said no, but didnt offer me a refund for paying for something I didnt receive or offering me a different side item. The guy at the counter also keep asking me what my order was as he was looking at the screen. They were out of bottled water. I told my husband this who works right down the street from there and he told me that him and his co workers quit eating there months ago because they never get their orders right and are always out of food on the menu. I will never be back to this location!

The old lady who works at night with glasses don't need to be working there anymore. She talks to customers and employees any kind of way she wants. She's disrespectful and on top of that she has faithfully gotten my order wrong every time she was working the drive thru. She had the nerve to yell at one of the employees who was helping after a mistake she made ONCE AGAIN. She Barely got my order when I was speaking on intercom. Only heard half of it. The rest of my order had to be placed at the window when I pulled up. It takes everything for me and my wife not to snack back at her. You guys need better help. 5-6 months of this Dude. It's getting old.

The first time I went to this place, was questionable to say the least. They got my order wrong and the staff were barely paying attention. Lots of joking about without paying attention to the customers. I went back a few weeks later, and the staff rotation was very much different. I'm evaluating this place based on the results of those changes in rotation. This place, is perhaps the most professional Wendy's I have ever been to. The staff are very courteous, and prompt. I've never waited more than 2-3 minutes after paying for my order. The management definitely knows what they're doing, and I'd recommend this Wendy's location.

My sister went here today to the drive-thru order her food the cashier took her money she was asked to pull down to wait on her food after 15 minutes went inside to see what was going on and was told that the person forgot about her... not sure how this happened if she didn't even put in the order in the 1st place... she simply to ask for a refund.... This is also the same restaurant where she went in for interview from the advertisement on the drive-thru window guide to the interview and they didn't know what she was there for when she'd come there... better communication is needed

Slowest and most unorganized Wendy's EVER!! I would give this Wendy's ZERO stars if I could. Drive thru is a hot mess. Inside isn't open the hours they claim to be open. Had to tell the lady 5 times what my 3 drinks were. Ordered a spicy chicken sandwich and Jr bacon cheeseburger by themselves (not as a meal), didn't listen to special instructions for spicy chicken. Got to the window to pay and the spicy chicken wasn't on there at all. The special instructions were on JBC instead. By all means if you can avoid this place YOU SHOULD!!

It was a strange drive through set up to begin with. But all the drive through food signage was turned off. I thought they were closed. I drove through and there was a lady at the window. I asked are you guys open? She said, yes. I said the signs are dark. She said, let me get the manager to turn them back on. I drove back through, sign lights come on... Wow , were they saving energy maybe? Food was hot!!!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Features
Curbside pickup: Yes

Sitting in my car at the drive thru waiting to order food...was told to wait a minute 3 times as I could hear chatter because the speaker wasn't off...sat there over 10 minutes. After all that waiting and cars behind me honking...was asked if I wanted to come inside to order food! I said no because I had no intentions of getting out of my car! They had me to drive up to the window and order. I was waiting all of that time to be told they didn't have the Parmesan Caesar Salad! Really?! I drove off! Ultimately ridiculous!

This was my go to Wendy’s over any location. I would drive out the way to this location before others. Here lately, it’s been disappointing when visiting. From the service all the way down to the food. I encourage hiring someone who can multitask, not be on their cell phone, or have full conversations with others in the back that aren't customers. It'll create a much better customer service experience. I hope it gets better.
Service
Take out
Meal type
Dinner
Price per person
$1–10

Nuggets wasn't fresh at all you can tell they been sitting up or most likely microwave to warm up, both burgers were bagged sloppy cold it self cheese everything cold, I felt the atmosphere wasn't right when I pulled up because after placing my order all she said was is dat it SMH. Too keep everyone safe from food poisoning don't eat at this location at all I guarantee u will be disappointed.
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

I visited yesterday & the manager was extremely rude. I asked a ordered my burger special & the order was completely wrong. So I took it back to have them fix it. Since it took a few minutes the worker was going to give me fresh fries & she instructed her to put them back. She had given me fries already. By this time I was annoyed. So I asked a question about how my food was made & she told to mind my business…..Never visit this location! Service is horrible!!!!
Price per person
$10–20

I utilized the drive-thru window. Courteous service, order was accurate and food was hot and fresh. I ordered a burger combo(not value menu items).
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Wendy’S Baked Potatoes, Wendy’S French Fries, Sandwich
Parking options
Free parking lot
Parking
A few spots but not plenty of parking.

Always have a great experience, I get my food fast, staff is friendly, everything always taste great. Went today and the manager male that was working was very nice and speedy!
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Wendy’S French Fries, Sandwich, Wendy’S Classic Chocolate and Vanilla Frosty Desserts

The night crew needs to work on customer service and timing. I went to the drive thru to order, they made me pull forward so they could bring my food out. I waited nearly 30 minutes for my order. I only order a 4 for 4 and a biggie bag. That was it. I have been to several Wendy’s locations in Houston. I have never experienced a long wait time. This location needs work immediately. Better training or something.

Service was terrible I'm the only car in the drive through and there just making me wait they could not even take my order. So I get out to walk in and it's no customers inside as well so I'm talking to someone who suppose to be the manager and she does not help me as well. She skips me and proceeded to make me wait, I did not cat the older Hispanic lady's name but shes the manager with the burgundy shirt.

At this point, they either should close or change their opening hours. They are almost always closed in the evening starting at 7 pm, the funny is you can order online but the order is never ready for pick up. There is always some kind of issue, system down, machine doesn’t work, electricity out, water is off….or some kind of lame excuse to close down early.
Service
Take out
Meal type
Dinner

Came here to order breakfast it says they open at 7. I sat in the parking lot and waited for the employees to go in and around 720 went thru the drivethru... he asked if he could take my order and when I asked about the breakfast sandwich there was no more interaction after that.. the sign says dining room open for carry out only and when I tried to go in both doors were locked... .. not worth the hassle

This has got to be the slowest Wendy's I've ever been to. I waited 6 minutes before anyone took my order. Car were piling up behind me, but no one was in line in front of me. What were they doing that they couldn't take my order. A lot of people, like me, only get 30 minutes for lunch. You can't waste half of that time waiting for someone to take your order. It's all in the title "Fast Food".

Waaaay too much horse playing and giggling behind the speaker. Extremely frustrating when attempting to order. Everytime I tried to order an item I was told they were out, then the girls started horse playing AGAIN!! I asked them to "get it together and tell me what you have." The girl told me I was "rude" and I could "drive off." So that's what I did.. took my business else where.

I arrived at 6:37 about to order and the girl said they are closed. I know that they have food because I just ordered about 10 minutes ago when they sold to me 4 meals but I forgot something and went back and she said they were closed. I asked what time they close she said 7pm and it was 6:37 but then she said now. The internet said 7pm also. I told her y'all don't want to work.

I like the fact that some times I can get it fried when I order it and other time I get cold food now service sometimes they are good and sometimes you can tell they don't want to be there
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 4
Recommended dishes
Wendy’S French Fries, Sandwich

Food was old and stale. This place should shut down or hire better workers who appreciate their job. Workers look like they prefer to stand around and do nothing and still get paid. Too many complaints. Never coming back here again.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Staff somewhat pays attention I've noticed as a walk in and noticed regardless drive threw or walk in check what u order before u leave. Otherwise it's a great location and clean and new. And common sense says check you're bags anyways regardless where u go but seriously here check you're bags ppl on you're order. U say one thing and get something different

This place is a joke. 5 pm and no one at the drive thru Waited 10 min they kept ignoring the line of cars they had. Seriously do not know what goes on in this wendys but they are never open no matter what time you go. Horrible service
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

The food was good it was just very empty. We were the only customers, they forgot my bacon but it was no big deal. The staff was nice but again it was just very empty. And considering its emptyness there were a lot of drinks out of stock on the drink machine. Which was odd in my opinion, like they hadnt restocked the syrups in several days.

Unfortunately this seems to be the only location where I have problems even placing an order. Either there's a long wait at the microphone for no apparent reason(no cars or anything) the last 2 days their "system is down" management needs to do better. No idea who to contact about this but something needs to be done immediately.

I only like their frosties
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Spicy Chicken Sandwich, Grilled Chicken Sandwich, Chili, Baconator
Parking space
Plenty of parking
Parking options
Free parking lot

Placed a $25 order. Didn't get my chili for the salad, didn't get spoon or crackers, when I called to speak with someone, they just let the phone ring. Don't nobody have time to drive back bc they're not answering the phone. Someone didn't double check the order before giving it out the window! Very poor customer service

Manager had a very disgusting way of speaking to me about the drinks I ordered. The girl raised up my money as if it was fake. Don’t understand why this is the worst customer service. Food wasn’t fresh either go to another location.
Service
Take out
Meal type
Dinner
Price per person
$20–30

Great customer service and an outstanding manager. Highly recommend this location. I will definitely come back.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Spicy Chicken Sandwich, Baconator

Always good during lunch and dinner. If they make a mistake they will make it right, no questions asked. But don't go in the morning. They don't have enough people working in the mornings and so sometimes they aren't open on time, and if they are, you could still wait over 20 minutes to get your order.

It’s Thursday night, literally 7:50 pm, and pulled up to the drive thru to hear the staff cracking up and laughing and coughing (smokers perhaps?). We waited and waited only to be told “The system is down, we can’t take your order” and they went back to laughing and coughing. Burger King it is …

I went through the drive thru and was told to pull up and wait. After a long wait I went inside the store. Now why did the employee bring my food to the door and turn around and run back to the counter without word? Trifling. I won’t be back.
Food: 2
Service: 2
Atmosphere: 1

I've been to this location only twice but will not be making it a third. First time going I was not given my full order but I brushed it off because they were busy and I was able to go back to pick it up. The second and last time going they not only got my order wrong but refused to fix it.

Just Yummy...Excellent customer service from one Lady manager..She moved here from another store..May be her Job Is checking different different store..She is so nice..Me and my Husband we both so pleased on her.we Oder 3. 4 for $4..And extra double stack it was so good taste..thank WENDYs

Cold food. The doors were locked at 9:30 and we had to walk up to the window because no one would acknowledge is at the glass window waving bags at them. They continued to ignore us. They finally gave is a bag of hot fries through the drive thru window. 1st and LAST time at this location.

At first they forgot to give me my baconator so I had to go back and get it and they apologized and gave me an extra try for the inconvenience, and so I was okay with it. But once I got home they forgot to even put lettuce on the small spicy chicken sandwich combo I ordered as well.

Wendy's was good but on my biggie bag,there was no bacon in a double stack bacon burger and the drink machine only have like 4 choices out of over 25.❓
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 5

This is the New Wendy's and the food has been updated and the veggies are fresh and the burger's are better than ever ! Enjoy the Wi Fi and charge your phone while your lounging @ Wendy's ! Wow Wendy you have grown up and your now even better looking ! The Wendy's Remix is A Hit !

Literally any time I've tried to visit over the last 6 months: they have been closed early, have rude service, are out of 5 things, or just completely mess up my order. Believe me, any visit on my part is out of desperation. You're better off taking the time to go somewhere else.

Horrible food! First time here and it was a disgrace. The nuggets for my 2 year old were hard and not fresh at all and the fries were cold. Won't be back to this location and that's a fact.
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 2

This is consistently the best Wendy's I have ever been to.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Wendy’S French Fries, Double Cheeseburger, Sandwich

We were going thru drive thru at about 2:15. Young lady had a very nasty attitude about my order that I'm paying for... All I wanted was no cheese on burger so I repeated it twice and she didn't acknowledge so I repeated and she responded very nasty so I drove off!!!

I never have a problem until one particular team is there in the early morning. She is rude and slow and so is the guy she has cooking in the back. Ugh! This is why I don't frequent this location. They also ALWAYS get the order wrong. Geesh!
Service
Take out

Love wendys but this partucular location on dairy ashford was horrible. The night time manager a slim sweet hispanic guy was very rude about me using my reward points from the app I will not be going back to that location ever again customer service was poor

Fresh food was served quickly through drive thru and workers were very nice and helpful the person that had gave me my food even waited for me to put my money in my wallet patiently before giving me my drinks very respectful young man. Will be coming back.

Just passed through the drive-thru & couldn’t place my order because the loop detector was down. Drove to the window & the employee we saw never came to the window or acknowledged us. Going to the one on Westheimer & Hwy 6. They’re much more professional.

This location always seems to have their "system down" around 2-3pm (at least last week and today). I guess I can't eat here anymore. Thats usually when I take my lunch ‍♀️
Service
Take out
Meal type
Other
Price per person
$1–10

The burger was a little under done and the nuggets just out of the oil was soft and barely cooked! Needless to say I will not visit this location again.. and I had to wait for the nuggets so I'm unsure why they were barely cooked.. zero star if possible

Horrible drive-thru customer service on 8/30/20 at 1040pm. They obviously don't pay this girl enough to want to keep her job. She literally said to me"why are you being so loud" when I tried to order a salad. I told her she could keep her food and left.

the food was cold and smelly, they didn't put mayonnaise or ketchup, the potatoes were full of oil and cold. very bad service. very bad food.
Service
Take out
Meal type
Lunch
Price per person
$10–20

Seems to be a toss-up with this restaurant. Sometimes the food is good and other times it's barely cooked. Today we ordered 5 baked potatoes and 4 of them were almost raw. We had to re-cook them because we couldn't cut into them, even with a knife.

Great food! Hard to turn into with the current construction, and odd placement of the drive through, as it's attached to the BACK of the gas station. That was the only reason to count off here.
Food: 5
Service: 5
Atmosphere: 4

I've attempted to get breakfast here at least 3 times and each time they are closed. Today went around 8am, one of the employees was outside waiting for the person whose intended to open. Horrible (morning) management.
Meal type
Breakfast

I called back to try to be nice and no one answered. They literally gave me a baked potato with 3 slices of bacon… not crumbled but regular sliced bacon with barely any cheese. The cheese that was put on there, is on the outside of the potato…

This location is still struggling to get the right vibes with their staff. You have to love what you do get reciprocal responses.
Price per person
$1–10
Food: 3
Service: 2
Atmosphere: 2
Recommended dishes

Second time I go with my kids and half way done my kids feel super sick and started throwing up next day they were feeling the same they miss school and I had to miss work to stay with them second time this happens will not be going back

I just spent 5 minutes waiting to place my order in the drive thru. At the very least tell me you're there. I get that you're busy and that you're attached to a gas station, but a little "hello, we will be right with you" would helpful.

Don’t waste your time with this location. They never have anything, but an attitude. The drive thru is slow af and seems to be open based on convenience of the employees working.
Meal type
Breakfast
Price per person
$1–10

I waited 20min for my breakfast in the drive through, 2 cars behind me got thier food before I did.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

I ordered a taco salad Ann combo meal the taco salad had expired chips no sour cream no salsa and a half order of chili for a half salad this place really sucks check your orders before leaving because they always forget something

The worker was a sweet gentleman but did not pay attention to what he was doing so he was preparing the order. My mom had to call and report items missing from the order. Hopefully next time this doesn't happen to anyone else.

I ordered the pretzel bacon burger and it was sooooo delicious! I highly recommend it. I also had the chocolate chip cookie, it’s was so fresh and it’s only $1! Wendy’s is very underrated. They have some of the best burgers.

This Wendy's is useless. Never have any items late at night. Young cashiers giggling like schoolchildren while taking your order. Giving incorrect orders and very slow.
Food: 1
Service: 1
Atmosphere: 1

great location, some bad experience though. trying to order via drive through, i was rushed and the man speaking sounded like a robot. very rude, he obviously he had better things to do. i will not being going back.

If you ask them nicely. They can change around your order without extra charge as long it makes sense. The staff's are more in tuned to me as a customer which is now a dead practice in most fast-food restaurants.

Had a coupon for 5.99 for small dbl combo they make me by medium combo he said they don't have small combo anymore False advertising
Service
Take out
Meal type
Lunch
Price per person
$1–10

The service is slow, Drive-through is very slow, staff are rude and the employees and managers never change gloves while handling food, this is just a result of being underpaid and unhappy with there job

The staff is excellent and helpful! This Wendy's does the best preparing their food of several that I've been to. There are two closer to me, but I drive to this one which is several more miles

Never sure when the store will actually be open as the hours on the window do not line up with when they start taking orders. Sitting outside when it's supposed to be open and doors are locked

Poor service, every time I come. They are always out of something, in a rush or don't take your order right. Then make you drive around if you need to add something. When it was their mistake!

They DO NOT honor their posted hours of operation. Some people work late and have nothing else to eat after work but fast food. It would be nice if it stayed open until it states on the door.

Very nice personnel always and environment is very pleasant. The food always great. Chicken sandwiches need to be served a little warmer...today mine was a little cold but it was still good.

Took two days to replace my order the potato was old and the chicken on my salad was cold as hell the store mgt is nasty as hell. She need to be retrain in customer service. Will not revisit

They gave me fries that was dropped on the floor how I know is because I had a hair ball in my fries and the fried tasted like the cleaning stuff they use on the floor. Very disrespectful

Horrible customer service, dont come here. Manager was rude can hardly speak English and told us they ran out of fries and but yet they served fries to customers that came in after us.

Great location. Clean. D.Porter the cashier was friendly, nice and provided great customer service during my visit on 03/08/19 which is why I felt a review is needed for this cashier.

The men's room was absolutely disgusting. Broken toilet seat, no toilet paper, no paper towels, broken soap dispenser. I won't eat at a place that can't take care of their bathroom.

They were very unprofessional stood there waiting for someone to take my order for 10 minutes finally i just walked out i can spend my money with someone that will appreciate it!!!!

It is a very clean establishment. I am not happy with the drive through service. They always sound as if they hate their job. Well go get an education and stop being so damn rude!!

Burger and nuggets were both under cooked and I had to wait for the nuggets so I'm not sure how fresh out of the oil nuggets are under cooked.. I won't visit this location again

Horrible experience. Multiple times that they've messed up my order. Looks like they gave me someone else's order instead.
Service
Take out
Price per person
$1–10

Horrible rude service cold salty food went through the drive thru 3 x and they still didn't get my order correct the manager was rude and sarcastic. Horrible horrible service.

Had a spicy chicken burger along with Bacon & Cheese as a part of mobile offer...it was amazing.
Service
Take out
Meal type
Lunch
Price per person
$1–10

Fries are ALWAYS cold. Everyone is very polite, but I wish the food was as good as the service. Half of the whole order cold, if anything is special its wrong half the time

Frosty machine closed down before 930. Fries, nuggets, and chicken sandwich cold. Disappointing
Service
Take out
Meal type
Other
Price per person
$1–10

It’s always a hit or miss with them. They get your order wrong all the time and don’t do anything about it. I call the location and I never get an answer. So frustrating.

I never come back this location because inside the sandwich got the long hair I ready speaking with manager but he didn't do nothing , The manager not care about customer

The guy cashier in drive thru was awesome, good sense of humor and customer service skills.
Service
Take out
Meal type
Dinner
Price per person
$1–10

Service was terrible food was cold. I ordered 4 for $4.00 bacon cheeseburger meat was cold bacon was hard nuggets also cold and hard the only thing fresh French fries.

I thoroughly enjoyed their breakfast croissant sandwich. Cooked fresh, served hot!
Service
Take out
Meal type
Breakfast
Price per person
$1–10

2 Spicy Chicken sandwiches for $5 was pretty good and this was the 4th time at this location and they also added pickles to the sandwiches. We'll be back agat.

Food and service was disgusting fries soggy, burnt bacon, and soda taste like carbonated water. Cashier was rude didn't speak and tried to keep my debit card.

Well I'm not sure how the afternoon and evening shift are, but the morning shift is Super Excellent and very hard working ladies that work the breakfast hours

This location has a great staff .. The food is as should be The only thing is they don't always have the same promotions and specials as the other locations

The employee didn't understand English well. The manager had an attitude because I couldn't understand woman who had a difficult time understanding English

Waited 7 minutes to order, then waited in line for another 5 minutes and when I finally got to the window I was told that they didn't have any salads.