We brought our dog here as she was having extreme diarrhea. They told me “she must’ve eaten something bad” & although they charged me for a fecal exam - I am almost 100% certain she did not receive one. Here we are 1 week later and she still has Diarrhea. I’ve had dogs my entire life and what we are experiencing with our girl is not the result of “eating something bad” Also, had my dog just gotten into something - she wouldn’t have been able to pass it to my other dog.. who became ill shortly after. This has got to be a parasite of some sort to be able to pass it on to one another & will be taking them both to diff animal hospital for treatment being the treatment this place prescribed did not work. Ridiculous that this place can get away with charging you nearly $200 to hold your pet for 2 hours, prescribe you some meds (& as I said, did not work) & tell you your dog just ate something bad. Lazy & super unprofessional. Also.. I think it’s time to start taking pet parents in with their animals in the exam room again. Covid can no longer be an excuse to half a** your job.

We brought our bearded dragon in today. They were very busy and the schedule was full, but we were told if we could bring her in and drop her off they'd try and work her in. The ladies were so sweet and let us know exactly what to expect. Well, they did work her in. I got a call from Dr Lutz a few hours later and he had assessed her and called to talk about what he found out and what to do. I could tell by our conversation how much he cares, the time he took during our call and he made sure we know exactly what to do to keep her healthy and take care of her and meet her future needs. He's very personable and never once did I feel he rushed our conversation, even though I knew he had a very busy day. This place is about 40 minutes away from us. We did a lot of homework trying to find a vet that truly had experience with bearded dragons. So glad we did and we will definitely make the trip anytime we need to see the vet again. Thank you so much!!

I'm pretty certain that I've never reviewed any product/business/etc. before because I just never felt the need, but Dr. Lutz and the staff here went above and beyond my expectations. We're in a pretty weird time in the world right now so although my contact with them was limited the care and consideration my rabbit was given warmed my heart. My rabbit is unfortunately getting older and dealing with health issues but I am confident in this teams ability to help me to make the best choices possible moving forward in these last few years of her life. I could honestly write more but I'll leave it at this: If you have "exotic" pets (small animals) this is an amazing place to bring them. I've never felt like we've had a vet that actually understood the intricate differences of rabbits to other mammals until I brought her here. My only regret is that I didn't move here and find them sooner in my pet's lives.

I really wanted to like this place being that it is right across the street from my house however, this did not feel the least bit personal. They still have extreme COVID protocols in place and make you wait outside to drop off & pick up your pet, to pay for the service - while they charge you an arm & leg to “treat” your pet and neglect having a formal conversation about what my pet was experiencing. In fact, I never ever was given the opportunity to speak with the Vet, just the girl at the front desk through out the entire experience. I Would not recommend taking your best friend for care at this place. You won’t know who is taking care of them or even if they received the treatment they charged you for. Very disappointed in the service I received here and will never bring my bestie here again.

Had to find an exotic vet to that would take a look at my 22-year old ball python, this was the first place I stumbled upon, and I'm so glad I did. They offer drop-off evals that allowed me to still go to work, the folks that work the front desk/phones are kind, helpful, and concise, and Dr. Lutz is extremely professional. Dude clearly knows his stuff, and legitimately cares for the animals that come through his clinic. He called me a few hours after I dropped my old girl off and explained that there were a few options we could take, but he heavily recommended the simplest, least stressful route for my snake FIRST, as he was concerned she would stop eating in response to the stress of some of the other options. I can't say enough good things about these folks. Thanks y'all!

HIGHLY RECOMMEND! This is one of the best vets I have ever been to. We have several sugar gliders which are exotic pets and one was extremely sick with an enlarged scent gland and about to die. I called every single vet in Nashville and everyone was either too busy or refused to see us. The vet at West Meade saw us the same day and was extremely empathetic, knowledgeable and helpful. The staff was excellent too. They treated our sugar glider and gave us antibiotics. Our little guy was 100% better within 5 days.

After working for a vet clinic for 3 years and having a very hands on experience with my pets care I was very nervous about finding a new vet after moving to Nashville. Fortunately I chose Dr. Lutz! He has been amazing with my new kitten. While many vets are bored with routine vaccines, Dr. Lutz is so informative and attentive. Definitely 5 stars! The office could use a fresh coat of paint but fancy clinics can't disguise horrible care with glitz and glam. I highly recommend West Meade Vet Clinic!

Dr. Lutz is a fantastic vet. He spent more time with my two cats than any people doctor has ever spent with me! You can tell that he loves animals dearly and he just has this wonderfully pleasant demeanor. I’ve taken my cats to him for annual checkups and urgent visits, and the price is always shockingly low for the great care they receive. I recently moved away from Nashville and the worst part was knowing I’ll be extremely hard pressed to find another vet as good as Dr. Lutz.

It's difficult to find a vet who is so knowledgeable and cares so much about every sort of animal. Our hairless rat Monarch had a rare-fast growing tumor on his penial glad and Dr.Lutz and the staff preformed two successful surgeries on our little guy. They treat everyone who comes to them to the best of their ability and I have never trusted a Vet and their staff so much with my loved ones. I know Monarch was well cared for while he was in their care.

Got there at 7 because that’s what time it said they opened online. They actually opened at 7:30. I saw 2-3 people inside and called several times to see if they had availability and no one answered. They called back at 7:30 to say they had surgeries and were rescheduling people off of today. She gave me other suggestions. Had the time been correct I wouldn’t have even gone and wasted my time. Other than that the person that answered was nice.

If more humans were like Dr. Lutz & his team, then the rest of us probably wouldn't like animals so much more than we do fellow homo sapiens. West Meade is an exemplary vet clinic, and I cannot recommend them enough. Dr. Lutz has helped our beloved cockatiel through everything from the aftermath of a hawk attack to laying her first eggs. Simply put: West Meade & co. are the best of the best.

I have a rabbit that has been having some health issues in his old age and I can't tell you enough how informative, helpful, friendly, and all around wonderful Dr. Lutz and his staff have been! My little guy is doing much better thanks to them, and if he has any more trouble I have complete confidence in West Meade Vet to take care of him.

Dr. Lutz cares about the animals he sees AND he handles exotic pets. He cares about my babies, even though they're guinea pigs and many people consider them lesser pets. He understands the realities of being a pet parent and does everything in his power to meet the needs of both the humans and animals involved. I HIGHLY recommend him.

10 out of 10 recommended. I called every single Exotic vet that I could find to help during an emergency, this vet was the only one who was willing to take my sugar glider last minute. I knew if I didn’t get him help immediately that he wouldn’t make it.This practice saved my sugar baby’s life and I’m eternally grateful. ❤️❤️❤️

Super rude, uncompassionate and condescending front staff. Excuses for a vet office like this are why I only see Hillsboro vet. These people suck, don’t trust them to give you a good experience. I was already stressed about my bunny and now I’m fuming bc their bedside manner sucks. Cheap waiting room too

The BEST!!!! Been a client for 17 years and we've been through the best of times and the worst of times. Dr. Lutz, Renee & Lori have always rendered the absolute best treatment for my pet family - and the best emotional support for me. Other than an emergency, I would never consider going anywhere else!!

Everything about this place is great. Dr. Lutz answered all my questions as well as giving me extra information I didn't know I needed. Our bird Dobby received his check up and grooming with out being overly stressed. With birds this is a big deal. If you have birds Dr. Lutz is the Vet for you.

Dr. Lutz is unbelieveable. We drive from Spring Hill to continue to use him as our vet. Takes amazing care of our pupper and is one of the nicest people you could meet. Have recommended him to anyone with an animal we know. He is also one of few in the area that sees exotic animals

Can't say enough good things about everyone at West Meade vet. They are very personable, knowledgeable, and care about the pets they treat. Dr. Lutz is extremely friendly and knowledgeable and will explain everything to you about what is going on with your pets. Highly recommend!

Dr. Lutz Was so Wonderfully informative and friendly when I brought my pets in for a first time appointment. He took the time to get to know me as their pet owner and I so appreciated that. His kindness and intentionality Will be the reason I bring my animals here in the future!

We all LOVE Dr. Lutz, Laurie and Renee!!!! They take great care of our mini kennel (2 am staffs, 1 labrabull (pit bull/lab), and 1 lab) All of our dogs are rescues but the labrabull and lab came to Dr. Lutz from our friend with a rescue, so we switched everyone. Great decision!

I was trying to find a vet for a sick cat. Most places didn’t have an appointment available. Some don’t even answer or return calls. These folks got us in right away and took care of business. I was impressed with their no nonsense approach and reasonable price. Thank you!

Update 9/30/22; Every time Auggy goes to see Dr. lutz I am reminded that he and his staff are the best. Thanks! We had a wonderful experience with Dr. lutz and his amazing staff. They took great care of our Auggy, and he’s feeling better after only one day. Thanks!!!

1st visit after previous vet retired. Dr. Ramseur (spelling) and Elsa were insightful, thorough and displayed great bedside manner. Never easy transitioning veterinarians, but we got lucky and have found a great new provider.

Great service. We've been using this vet for over 2 years and are very pleased. I could not find their hours on the web anywhere, so - Open until 6 on Monday and Thursday, 5 on Tuesday, Wednesday, Friday. Saturday till noon.

Hands down Dr. Lutz is the best vet for me and my animals. He's very kind, good listener, treats every animal (even strays) like a VIP. I've been a client for over ten years and have always been happy with their services.

Took my sweet rat here and am so happy I did. Dr.Lutz and his staff are so kind and caring and truly have the best interest of your pet in mind. It gave me comfort knowing I was going to someone familiar and fond of rats.

I’ve known Dr. Lutz for over 29 years. My 47 year old bird has been seeing him for 20 plus years. I drive two hours to see him. Him and his loyal and dedicated staff are the best! Highly recommend

Brought in my Crested Gecko and Dr. Lutz was extremely helpful and explained fully what the issue was and what we can do to prevent it in the future as well to explain why our issue occurred.

Dr. Lutz has been our cat's veterinarian for 6 years and we could not be happier. He is friendly and thorough and he takes his time explaining his professional opinion. Highly recommended.

I just moved into the area and was in a tight spot so to speak. Dr Lutz was great and his staff were as well. My FatCat and I are grateful to have had the experience. thanks, Wm Lomasney

Outstanding Dr. Lutz and Great Staff. I brought my Amazon Parrot in for the first time and was very impressed with the level of care and handling he received. Dr. Lutz is great!

dr lutz is the super vet,he takes the time to explain everything in detail in words you can actually understand and he's very thorough HIGHLY RECOMMEND him ........

Dr. Lutz and his staff will always consider your pet and your budget. Best veterinary in Nashville by far! Knowledgeable, genuine, trustworthy and compassionate.

Decent vet. Arrogant and in love with the sound of his own voice. Openly makes derogatory remarks about cats. If u have cats, think twice about going here

Dr. Lutz is a fantastic vet. He is extremely knowledgeable and takes time to clearly explain everything. We always have a great experience here.

Dr. Lutz- great staff. He has treated all our pets. Good personality and a good communicator using his medical background & common sense.

I finally found Dr. Mike, an Avian vet in the Nashville area! He and his techs know how to treat and care for my African Grey parrot!

Dr. Lutz has removed six tumors from my little hedgehog and done an excellent job. I won’t take her or my cat to anyone else!

Dr. Lutz is amazing. Hard to find such a knowledgeable vet for exotics, he is very dedicated. Highly recommend!

Staff was great! Well worth the drive. They took their time to explain everything in detail.

Great place--great people--very thorough and loving--have used them for many many years---

Love him and his staff. Truly the best place for animal care, especially my exotics.

Great Staff and Dr. Lutz is amazing with my Boykin. Couldn't recommend more.

I have been going to Dr. Lutz for 29 years. He and the staff are awesome.

Extremely convenient with great service

Very professional and helpful