Came here for passport renewal for minor. The reception guy who checks all the documents before we go to the window let us in without saying anything that we lack documents. When I was called to the window, the guy in the window of course re check the documents i passed but making a fuss asking for unnecessary documents. In the website for renewal passport (minor), requirment no.5 they were asking to bring original and copy one of either PSA birth certificate, Baptism certificate, and Report of birth. I chose Report of birth which is issued by PE Tokyo by themselves. (I feel that this is the strongest of those 3), but this guy was asking for the PSA birth certificate and he said that without the PSA birth certificate he cannot guarantee that there will be no problem in Manila and the passport can be issued. But in the end he asked me to proceed and pay which made me confused because what if the passport cannot be issued and I already paid for it. In the first place as a staff in consular section, don't they know the requirment written in their own website? I've been living in Japan for 15years and I get used to Japan polite government officials and its very annoying how my own embassy staffs treat their customer like this. Very unprofessional.

I went to the office a few weeks ago and submitted the necessary documents. They said it’s all good and I just have to wait for them to verify the documents. They even said they’re gonna send the documents back to me, so I left my contact details. I waited more than two weeks and NOTHING. So I called their office and guess what? “Ma’am you didn’t leave us any contact details so we cannot contact you back. Thank you for calling.” HUUUH?? WHAT?!!! are you saying you're just going to turn off the call and go on with your day? ARE YOU SERIOUS?! HOW UNPROFESSIONAL! So I said, “I did! I left my contact details and I even remember writing them on a sticky note and the lady who entertained me pasted it on my documents.” NOW WHY DID THEY NEVER CONTACT ME? AFTER TWO WEEKS? The worst part is they asked me questions they should already know the answer to! It’s your job?!!! Why are you asking me? I have been living in Japan long enough to understand just how INCOMPETENT some workers are. Omg please lower your expectations. This office is clearly not any different from the ones in the Philippines. It just gets more disappointing!

We renewed our passports last July 7, 2023. The transaction were done smoothly. I renewed my passport together with my husband and son, and the staffs were very patient, kind and humble especially the kuya at the reception desk and the Kuya’s on the windows who assisted us for the processing and picture taking. Before going to the embassy, I am worried because of the bad reviews from here but surprisingly, while doing the process, the assisting staffs were very kind professionals. I am just concern about the not so old lady at the cashier with short hair, ngiti ngiti din po para happy ang lahat. At wag nakabusangot para hindi masira ang mood ng lahat. But it doesn’t affect my 5stars review because overall, I am very satisfied with their service. And just yesterday, July 21, 2023, our new passports were delivered. SMOOTH PROCESS AND QUICK DELIVERY IT IS! Kudos! TIPS? Make sure to book an online appointment and surely, the process will be done for only 10minutes! It just took us less than 30mins. Don’t expect to be prioritized especially for walk-ins. Booking an online appointment is less hassle and very convenient.

Worst. Tatawag ka wala sumasagot. Mag email ka ang tagal sumagot. Kinuha na nga number mo hindi pa rin tatawag. Worst experience ever. Understandable na man kung busy, pero dapat maayos ang pag assist. Lumalapit sa inyo ang mga taong nangangailangan. Dapat maayos ang direction hindi yung "I was expecting blah blah blah". Kayo ang may alam hindi yung nagtatanong or nangangailangan. Part of your job yun. Dapat Crystal Clear ang direction nyo. Mahirap bumyahe for most of the people needing you. Hindi katulad ng city hall yan na malapit lang. Passport renewal mabilis but other process?? I don't think so. Mahirap talaga makausap. 最悪。星の価値もないです。たらい回しにされた挙句、こちらが悪いみたいな言い方をされました。 電話も30以上待ってやっと繋がる状態。そこで必要な回答/情報が得られるならまだしも、同じことの繰り返しでなんの進展もなし。 手続きの問い合わせ関連は的確な指示を出さないと、時間の無駄、金銭の無駄、混乱を招くだけです。 先日とある手続きを申請をしようと思って言われた通りのメールを送ったのですが、そこから数ヶ月なんの音沙汰もなく、クレームのメールを入れたら○○をしてくれると思っていました。の返事を頂きました。書類、手続きのプロセスは職員が一番知っていることであって、お客さんではありません。 大使館という大事な場所で働いている以上、対応の仕方を改めるべきです。 市役所と違って、大抵の人は近所には住んでいなく、時間、労力、金銭、をかけて皆訪れています。 その事を念頭に置いて、改善を願います。 パスポート更新は受付から支払いまではスムーズでそんなに時間はかからなかったのですが、他の申請は正直最悪です。

I booked an appointment online 7 months ago and they emailed me telling me that they would just inform me if there are available dates. But last January there were a lot of available dates but they never informed me about it. So, I tried to book an appointment online again based on the available dates they posted for January. I completed my application and submitted it but I didn’t get any confirmation emails from them. Then, I tried to give them calls many times .TBH, I used to call them three times a week but nobody answered. My calls are always answered by voice audix. What’s the use of your telephone, PE TOKYO?? During this time of pandemic when we can’t visit your office without appointment, phone inquiry is very useful. So you also have to pay attention every time the phone rings. How can we reach you??? When we email, no replies! When we call, nobody answers!!! When we go there, nobody will entertain us because we have no appointment slip!!! So, how???

The staff have slightly improved since the last time I visited. The man at the door was very respectful and helpful. The passport renewal process took about 15 minutes (granted that I already had my papers in order), however, it could have been faster if the cashier opened her window on time (I was there a bit early and all the workers have started on time except for “window 9”). I wish the ladies at Window 6 (document receiver) and Window 9 (cashier) could at least greeted their "customers" even though they don't seem enthusiastic in serving them, and I can imagine those ladies would be grumpier in the afternoon. Finally, the slightly older man who took my picture in their office was kind and calm. I haven't had the chance to observe the rest of the staff but so far I say "kudos" to the men working there haha. I hope the service at government offices will continue to improve to the point that will make Filipinos proud. “Philippine service”.

We have been in the process of sponsoring our new international marketing manager and followed the procedure step by step! we went in person and handed in the paperwork organized by the middleman in the Philippines. instead of being a smooth service from a department that should know what it's doing! instead, we get asked for more paperwork and corrections which wasn't a problem. the problem is that they asked for more paperwork on our 3rd visit which required 3 documents that needs translation while knowing that we are on an extremely short timetable. this request was not made on the 1st or 2nd visit! on top of this, the staff at the gates were rude, and the hallway lady raised her voice when I could not understand her Tagalog! I am a not native speaker and there was no need for the behavior! you are here to represent our great country and all you have done is put shame to it

Im giving this institution 3 stars because the lady whom I talked to over the phone was very helpful when I told her that we had an emergency situation about our child and were not able to come early for the walk-in appointment for NBI fingerprinting and that the document is really urgent as we need it for visa application as online appointment are all fully booked in the Notarials Section so she gave us a slot. Minus 2 stars because despite me having a good experience, I felt bad for my fellow Filipinos who were treated rudely by the counter staffs. It felt as if their customers are stupid or some sort by the way they treat them. I hope the system would change as this is a government agency of the Philippines in Japan.

A lady with short blonde hair , wearing Ralph Lauren blue polo , glasses ,window 5 for passport process . She’s the only RUDE staff I guess . She’s mad just because I got 3 mistakes in my form . It’s very disappointing coz I was polite and accepted my mistake and that mistake is not a big deal at all (I can just rewrite ). She better say “ maam ,because there’s a mistake , you’re passport will be delay “ . That’s it ! Very simple right ? . You better review our reviews because you’re a government employees and you should be a good example for us . She needs more training (I almost cried by the way ) other than that , the process of my report of birth was smooth .

Their payment system sucks. I’ve visited PE Tokyo many times in the past couple of years to process different types of documents. The attitude of the staff and the information provided on their website have slightly improved. However, their service is far from good. You don’t close the cash register at 12PM just because the staff is on a lunch break and expect everyone to come back at 1PM to pay for the processing fee. They don’t even open on time, resulting in an even longer queue. This is unfair for those who have travelled from far away or have an engagement later that day. At least have a shift system where the staff can take turns at the register.

As i read all the reviews about telephone calls not answering, im a little bit anxious if they were telling the truth or perhaps the staff is busy. But when i keep waiting for at least 11 minutes and 20 seconds and nobody pickup! What is wrong with their telephone lines? Is it the telephone or the staff itself? Please do something to fix it! I can't walk( doctors advice) to go there personally just to ask questions about my son passport. We arrived 11:20 and it just took an hour for my son passport renewal! Wow! Wow! Excellent! Excellent service! Good job everyone! Kudos to all the staff!

They make errors/ mistakes with official documents (specifically passports) even though supporting documents were already provided as references. Then, they will always blame other people as an excuse to cover up their mistakes. Some staff are rude. They are wasting people's time and money, coming back to their office and repaying just to correct their errors on the official documents. It causes delay, inconvenience, stress, and trouble amongst people. I hope they will perform their job well, with focus and accuracy.

renewal passport sa na experience ko lang po pagmagbabayad na dapat sabihin na punta ka sa windows------- na ito magbayad ka.dapat ituro naman para naman malaman namin ang susunod na gagawin. tapos pag nakabayad na dun sa windows-----dapat ituro din na huwag iwala yung resibo kc kailangan pa yan.ito lng yung nakikita ko na parang kulang pero ngayong nagrenew ako ng passport ko mabilis na hindi kagaya dati. salamat sa magandang ugali na ipinakita ng mga staff ng PE.tuloy tuloy lng sana ito.

THANK YOU SO MUCH TO ALL THE STAFFS OF THE PHILIPPINE EMBASSY IN TOKYO! ⭐️⭐️⭐️⭐️⭐️ All the embassy staffs were all very welcoming, kind and helpful. Our transaction went smoothly and they also helped me and my fiancé for our marriage license application. Especially, the staff at Windows 7 was really kind to us and assisted us very well. He explained all the instructions to us clearly. We are beyond grateful and we really appreciate your kindness, Sir! God bless you po!

I would like to thank all the staffs of the Philippine Embassy! From booking an appointment up to the day of our transaction, the process went smoothly. Special thanks to the staff at Windows 7! You are very kind and helpful to us, Sir! We appreciate all your help and kind consideration po! Maraming maraming salamat po! …

Wag kau pipila dito, kac pumila kami dito 3am tapos nakapasok ng top 10, tapos pinabalik kami ng 2pm tapos my dumating na buntis at mga matatanda tapos sabi ng babe na bakit n Lang kami next day again, mga bastos ung mga employee dito, ginagago Lang nila mga Tao dito, grabe Santa mabago ung system nila dito.

Worst ever, dinadala parin nila ang attitude nang pinoy kahit nasa japan na sila. Kung magtatanong ka sisigawan kapa . Bwesit! Ang layo nang dinayo namin mag asawa pero service nila nakaka bwesit! Kung tatawag ka naman sa office Ndi rin sasagutin. Hahaaays nagtrabaho pa talaga kayo dito sa japan noh ..

The only office I know na open and may working phone number pero NEVER sasagot sa tawag. Nasa Japan na but the service quality is still the worst ever. Very Filipino quality of service. Understatement ung attitude and behavior ng staff na may hawak ng cellphone during office hours.

Booked an appointment in January 2021, the only slot available back then was for Oct.I was scheduled to process on Oct 13.Luckily,I could also accomplish voter’s registration. Received my passport on Nov 19. Satisfied with their service.Thank you.

国際結婚の結婚報告の手続きの際。 私たちと同じ手続きをしにきた他のカップルが書類不足だったらしく、私たちの書類をサンプルにして他人に見せびらかしてた。 しかも、わたしたちに無許可で。 個人情報ですよ。プライバシーの侵害です。 - They were showing off samples of our documents to people who lacked documents, without our permission. It is an invasion of privacy.

I was disappointed with the way we were treated here before twice when my daughter and son with disabilities renewed their passports because they let us wait for our turn almost one and a half hour even they saw the situation of my son who …

Pumunta ko sa philippine embassy tokyo kasi hinde ma contact yung telephone number nila pero pag dating ko dun sabi ng babaeng matanda sa pag pasok mo hinde daw pwede kasi kaiLangan ng online schedule inexplain kopa sa kanya yung situation …

The first gate I went to following googlemaps is the tourism office so I had to walk around. It’s confusing like the NBI in the Philippines. It’s hard to set an appointment online so I came despite the rain and snow. The person behind the …

Been there with my girlfriend and was denied to enter, because of their dress code and me wearing shorts. Had to accept it ofc, since it's a private building. 10 minutes later a woman was granted access, who was wearing a dress, which had …

5 stars parin Po siyempre kapwa kababayan ko Po kayo diyan sa embassy, kahit natarayan Ako ni ma'am kasalanan ko rin kasi sobrang na late Ako sa appointment ko.,nag papasalamat parin Ako kasi na process Yung report of birth nung anak Ako, …

Worst experience today. Most of their staff are very rude and very entitled! This isn't the first time. They're WASTING people's energy, time, and money, coming back to their office to process for official documents. ALWAYS causes delay, …

Everytime I tried to call them it’s always busy and the people who works there looks like they don’t know what they’re doing. I asked them questions and they couldn’t even answer properly. Their attitudes are so bad too . 0 out of 10 .

Had an okay experience here. I remember the lady by the entrance always sported a mean mug and she wasn't engaging nor pleasant at all. I'm giving the whole establishment 3 stars solely because of one employee who assisted me with my …

Booked an appointment online and everything went smoothly. Just took me less than 30 minutes from waiting to fingerprints scanning. The lady staff on window 4 that assisted me was nice and pleasant. Keep up the good work …

8/19/22 window no 5 It’s SIR I didn’t get the name 12:00-13:00 but very helpful very Respectful like a Japanese government employees hoping to be His LINE again SIR thankyousomuch for Great Services …

Excellent Service Pinoy! Ang bilis lang namin natapos. We’re early from our appointment pero na-accommodate na nila kami kaagad for the renewal ng passport ng anak namin! We’re done in less than 15 minutes! Wow right? Galing!

The staff's attitude is disturbingly rude even though I asked the lady nicely in a polite way. It would be nice if the staff can learn on how japanese people treat the customers and do it like they do.

a very good experience during my son 's passport renewal. the Philippine embassy was newly renovated. Very nice, clean and relaxing atmosphere. Smooth transaction. Very organized and courteous staff.

Worst, not helpful…matataray sasabhin lang sayo pumunta ka s website nila, Wala ka makuha matino sagot ,kahit sa phone hangup ka ng 5oras Pag sinagot ka , Pag Di nmn maghapon ring lang ng ring.

I expected them to be nicer since they are located in Tokyo. But the staff’s attitudes are the worst! Why would they even bother to have a telephone if they won’t even answer my …

The embassy staff was helpful and friendly. I am satisfied and happy with their service. They sent me an email before my scheduled appointment about what papers I need to bring.

予約無しの当日受付は、5人までらしいので、朝7時過ぎに訪れました、 まだ誰もいなかったです その後、8時ごろに開館し手続きをしましたが、受付の男性は親切で、少し日本語話せました、手続き窓口の女性も日本語が話せて、スムーズに手続きを終える事ができました 他の口コミでは、あまりに評価が高くなかったように思えて、来館しましたが、とても良かったです

Any ways to contact the Philippine Embassy in Japan? Your line is always busy. I tried to contact the OWWA, someone answered the phone but she hang up on me.

周囲50メートルから雰囲気が違う そして中に入ると、もうそこはフィリピン 日本人が一人もいない フィリピン人が狭い中に50人以上いる みんな何かを待っている 窓口の人に日本語が通じない。。 ビザの申請に行ったが、受付時間は9時から12時らしく、昼過ぎに行ったら終わってた。。 事前に電話すればよかった。。

I came in for passport renewal. I was done in less than ten minutes. Not gonna lie—I was expecting much worse, but my experience was just alright.

日本語ほぼ通じません。問い合わせをして指定された時間に行ったのに時間外と言われました。融通は効かないし、いい加減にもほどがあるし、悪びれたそぶりひとつも見せないし、本当に適当すぎます。国民性ですね。フィリピン人の母もこちらの対応に驚いていました。二度と行きたくありません。

ネットで予約のくせに全く取れない。中々予約取れなくて直接聞きに行ったら渡された予約の紙？が違うとかwww 取らせる気あるのかな？って本気で思いましたね。 あと、大使館の外にいる警備員態度悪い。人によって変えてる。 あんまり、良い感じではないと思います。

そばにある駐車場は非常に狭く、交通の便に難あり。（まぁ東京ですから致し方がない。） 警備員も人を選んで注意したりでちょっと目にあまります。 入口の案内係の女性がかなり横柄でいつか喧嘩になるんじゃないかと思うくらいだった。

WEBサイトが文字の羅列で驚いた。もっとデザイン性あるページにしたらよいのに。そういえば、昔、渋谷区に大使館があったけど、敷地内がさながらゴミ屋敷だった。高級住宅街だったけど、カラスが集まりやすくて、ほんと困りました。

パスポートの更新で1時間で終わりました。出来ればパスポートの期限の3ー6か月前にオンラインでパスポート更新の予約を取った方が良いです。 ang bilis na ng passport renewal. … もっと見る

The security guard shouted at me when I was asking for the requirements. He was rude to me. I wasted my day.

Thanks po kanina kay kua guard ate window 8 and window 3 ang suabe ang bilis ng process bait nila kausap☺️

No one was taking pictures for an hour. A lot waited. It took me 2.5~3 hours to renew my passport. …

キャパに対して座席数が少なく、混雑するため、外待機が長い。雨風寒さに気をつけないとつらい。六本木駅からの道筋にセブンイレブンがあるからレターパックが買える。近くにドンキもある。

Pakitangal nalang yung mga number at telepono niyo kung di niyo rin alam sagutin.

付き添いで行ったが予約してもパスポート三時間まち　コピーB5だからやり直しA4が正しい　係員の方は昔の日本の役所対応　やっぱりこの国はあれだね　本当に残念

日本語喋れないスタッフが多い日本語勉強してから日本に来いフィリピン大使館の大使って存在する？するなら仕事してほしい。せめて広い場所に引っ越ししようぜ

会社を半休にしていったら休み‼️‼️ 日本だったらありえない‼️‼️ いい加減すぎてムカつきを通り越して怒りたいし、今日の分の給料を返せ‼️‼️

港区の大使館スタンプラリーでお邪魔しました。 表の領事館に間違えて行ってしまいましたが、丁寧に教えていただきました。 裏の立派な建物の方です。

目の前の通りに駐停車してると警備員が「ここは止めちゃダメなのよ」と必ず来るので　十字路の向こう側、首都高方向に頭を向けて停車してれば大丈夫よ

パスポートの更新が約1時間で終了した。フィリピンにしては上出来！ 新しいパスポート郵送するのは日本ではありえないw …

口コミみて試しにフィリピン妻と行って見たら　以前と違い警備員さん対応良いからびっくり　前の係員では国のイメージ悪化に繋がる

受付のショートのおばちゃんの態度悪すぎ。 説明下手、書類の見落とし、ヒアリングの効率の悪さ、何を取っても最悪でした。

麻布十番駅から徒歩5分ほどの閑静な住宅街の中にある大使館。 来訪する人が多いためか、事務処理に２時間ほど待たされる。

予約制が不便。やる気がなくスタッフも無愛想。人全然いないのにウォーキングを受けてくてくれない。どうにかしてほしい。

ビザ関係の手続きは敷地内裏側の領事部へ行きましょう。 皆さんとても親切でした！もちろん、英語で話すこと前提です。

The service is excellent! Fast transaction. Thank you!!

対応が適当。やる事が遅い。ちゃんと説明がない。従業員の態度が悪すぎ。★一つもつけられない。

わからないことは　すぐ　教えてくれて　非常に　良い印象を　受けました。また　行きます♥

どの政府機関に対応悪さを言えば調査がはいったり改善されたりするのでしょうか？

コンビニが徒歩でかなりの距離なので事前に返信用のレターパック買うのをおすすめ

習慣が異なるので少し戸惑った。 昼休みが長くて待ちくたびれた。 …

I lve the Philippines …

人が多くって大変でしたけどスタッフの耐用良いので、良かったと思います。

聞きたいことがあるのに、電話に出ない！ 何回もかけました！

結構意地悪い職員が多い。 電話は殆ど繋がらない。

非常差劲的服务态度，门口负责接待的人很不通情理。

小野ヨーコが昔、住んでいたそうです。

待ち時間が長いのと警備員の態度が悪い

電話出るまで3時間掛かりました。

全く、電話が繋がりません。

コロナだから態度悪い

上から目線だったな

美しい。

特になし