The owners are great people! I dont know their names but the dad, brother and Sister are good people. There are couple of indian gentlemen in there that are really really bad at customer service! Today i bought a 24 pack of water and got charged double. And while asking for a return “srikanth” got angry at me and was very rude. Please guys watch it when you pay via card when “srikanth” is around. Very hard to get change from him and now his charged me twice. This is giving that place a very bad name coz of some few bad apples.its not about the money, its about how you handle customers and how you make them come back to you Im a senior manager for Jetstar and i do have direct contact with the 7/11 chain. I will be pitching a customer service training for cashies like “srikanth”. Hopefully it reaches Russell withers’ ears. Once the again the owners are really good people.

Shocked at the customer service of this joint. I mean who makes people wait 10 minutes in the blistering cold to open a pump? And when I finally got to fill up I was told that he was in the back sorting out his "nightfill duties"! Whoever is employing in this servo needs to bring up there standards a bit. And another thing, why is there selective pump authorisation? A few nights before that I went to pump fuel and There was a guy a two pumps away from me who was aloud to pump fuel and than I was given authority than told that I had to prepay what happened in those split seconds that changed for the guy behind (Same guy btw) the counter to change his mind. When I asked what happened he refused to answer. Taylors lake's pick up your game or I won't be pumping here again.

Another example of terrible customer service. Do you really need to wear a Bluetooth headset and having a conversation with somebody else while serving customers or is this just an Indian belief. I work in customer service as a manager and I would be disappointed to see one of my staff doing the same thing. You work in a petrol station is it that important to be on the phone?

Too low than 7 11 standards. Second time came here for coffee and both machines were broken again like last time and the guy gave me same last time look( How dare you to enter store). When i came out and tried to clean my windscreen with squeeze, it scratched it because there was no ‘Rubber’ in it .

The owner, John, and his dad and sister, are all lovely people who do a great job of running this store. I only have one complaint, but it's a tiny one: there's no chocolate powder available to put on a cappuccino, as is the case in other 7-Eleven stores. Apart from that, it's a great business.

Today, we went to 7-eleven, the behaviour of staff member Named 'SIVA', he was very rude and arrogant with us and he said that he don't have any responsibility and manager is responsible for everything. When we said to staff member you should be polite with your customer and he said go away.

Very unprofessional customer service this evening. Female staff member talking and laughing inside with another 4 males while I waited for someone to open the pump. In the end I had to walk in and ask for it to be done and they all acted like I was disturbing/interrupting them!!

Clean and welcoming. Friendly staff, coffee was as good as it gets when not made by a barista (drinkable and OK), with skinny available. Offers batteries, snacks, drinks and lunch. Vegetarian and vegan friendly. Always a good deal on the app, too.

Use to be great 20 years ago and has slowly declined in quality and service over the years. Dirty store and unfriendly staff members that struggle to speak English. If you need petrol, make sure you go before 8pm, otherwise its 'prepaid'.

I had one of the slushies and made me hit my wife so hard because of the refreshment of the slushies 10/10 would have again. I suggest all of the options in the store.

the slurpee machine always has ass flavours

very rude and arrogant customer service

No pie's on 2$ pie day …

Just ok..good coffee

GOOD MUFFINS

Ok