We go here simply because it's the most convenient place with vegetarian/vegan options. The drive thru is painfully slow. Even with no one in front of you, plan for a 10 minute wait. They have messed up our orders a couple times - including putting mayo on a burger with a specified egg allergy. They have forgotten to put fries and burgers in the bag and mixed up drinks or given me a completely wrong order (I once was handed 5 coffees and told to have a good day after ordering a burger combo - that was confusing). Once when I ordered an egg and cheese with lettuce and tomato, the drive thru worker was adamant that I meant adding the lettuce and tomato to my fries because they punched in the fries before adding the veggies to the sandwich. It took a few minutes of frustrating conversation before they changed the add-ons to my sandwich instead. My words of advice: skip drive thru entirely and go inside and check all your food and order to make sure they didn't omit or change anything.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Vegetarian options
Egg and cheese sandwich Fries Onion rings Sweet potato fries Pies Soda Coffee Tea Juice Root beer float Hash browns Beyond Meat burger (vegan if mayo and cheese is omitted)

I was there on August 19th, 2023 around 5.50 pm. I placed my order which was taken in such a rush that even before finishing every item, I was asked “Anything else” almost 6-7 times. I came to window and was handed over the bag of food in such a rush that the bag dropped. The staff at the time (Nikhil) was not even looking towards me while handing food. Either the place is understaffed and they are doing a lot and fast. Or staff are simply rude and don’t care. When I told him, at least look on this side while handling food, he says he handles all customer like this. So he seemed pretty confident that HE DOESN’T CARE. I did ask to see the manager and at that time he said manager is not available(probably manager is in during morning). So a suggestion to management, I know it can be a stressful environment working sometimes but a general decency and customer service can be provided. Not asking to be super friendly but while handing in the food please be careful. Had it been a cup of hot coffee, it would have been worse. I suggest training that particular employee on how to speak with customers. A note: I was given another food after the food was dropped.
Service
Take out
Meal type
Lunch
Food: 2
Service: 1
Atmosphere: 1

Michelaine and Natalie are really nice! Mich has a great smiley and welcoming energy, and Natalie has "good manager" vibes. Really enjoyed the story Mich was telling me to pass the time while my order was being made, however I wish there were a few tables left available for dine-in after hours, like literally just the few tables closest to the entrance, pretty cold days are coming, and I'm sure more people would want to spend time at the cozy A&W on Hazeldean. Mich's recommendation of the BLT Chicken Cruncher was a good one, really enjoyed that. Not the biggest crunch ever, but definitely a crunch by fast food standards. I'm also glad she put a lid on my water, because when I got on the bus, I sat down, put it on my seat, and it like, immediately fell The lid didn't come off, so it only spilled a tiny bit. Good water tho Also good sweet potato fries, definitely sweet potato, can confirm
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sweet Potato Fries

I don’t do many reviews, but when I experience a truly poor restaurant, I just can’t help myself. Stopped in this location with my wife and our niece. I as soon as we entered we smelled the strong odour of either dirty dish water or a mop & pail. The young lady who took our order was very nice. I am sure she was embarrassed to tell us there was no ice for soft drinks. We sat down with our meal and observed that the place was just plain dirty. Floor, and tables were greasy. From where we sat we could see behind the counter was messy , garbage on the floor and in disarray. Upon leaving the whole area around the garbage cans just inside the main door were in need of emptying. Overall I would say this owner/ franchisee needs to have visit from head office , and be shown what A&W cleaning standards are. Most other locations I have visited in the past have been very good.
Service
Dine in
Meal type
Dinner
Price per person
$10–20

Great food but they can improve in other ways. The drive thru took long... In line for 20 mins (probably because the McD's nearby is temporarily closed). We wanted Mozza Burgers but it was unavailable so we had Teen Burgers instead. I ordered a Chocolate Pie.... When I got home, it was Apple. The staff are nice but they can improve on efficiency during peak volumes... April 2022 Update: I did email A&W since they replied to this review. They replied back that they would look into this. No response at all with the investigation results so don't waste your time and email them. There's no point.
Service
Take out
Meal type
Lunch

Extremely long wait on drive thru and poor service. I am writing this review after experiencing it 6-7 times continuously. On top of the super long wait on drive thru, even the coffee was so bad I had to throw it out. Leaving a completely frustrating experience. I loved A&W coffee since I tried it few months ago - the aroma of the organic coffee was outstanding, but the experience with this A&W location have made me quit going to A&W completely. I loved their organic food sourcing and fresh selection of food items - but the poor service just ruins the whole experience. I must say this poor service I have only experienced at this location.

My recent visit to an A&W outlet was marred by significant issues. The service lacked professionalism, with the staff displaying apathy and rudeness. The quality of the frozen lemonades was disappointing, as they were warm and lacked the expected icy consistency. Hygiene standards were also questionable, with exposed food attracting flies. In summary, this A&W outlet fell short in terms of service, product quality, and hygiene. It's advisable to seek better alternatives within the brand.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

A&W’s is one of the best chains in Canada, but this location is extremely hit or miss. If you order during non-rush periods the food is good and service is ok. But order during any sort of rush or late-nights, and you should expect long waits, questionable service and food, and definitely missing items. I still come back to this one location because its the only one close by and burgers are good, but funnily enough the A&W’s little storefront in Gloucester Mall that was close to where I worked with only 2 staff members there was leagues better and more consistent than this whole dedicated A&W’s spot LOL.

The worst AW location in history. I don't think I've gone here a single time and not have them mess up the order. When I went back in drive thru and waited 15minutes they'll gas light you and call you a liar. I told them to pull security tapes and tell me again I'm lying about getting 1 drink instead of 2? Lol What a disgrace to a once proud Canadian franchise. AW corporate, if you read this and actually care I have one word for feedback.... PATHETIC. I'll literally burn my money before I ever go back to this garbage establishment.
Food: 1
Service: 1
Atmosphere: 1

If I could give zero stars I would, worst service I have ever.. EVER experienced. I understand late night drive-thru’s are busy but last night (6/17/2022) @ midnight was horrendous. This awful lady was rude, not empathetic for the 70 MINUTE WAIT!!!!! Didn’t apologize, confirm order total, or help her back support staff, simply took orders while ours was sitting right at the window.. by the time i got my drink the ice had melted entirely and food was soggy/cold.. all and all awful service, I’ve worked drive-thru overnights for 6 years.. just pathetic to watch really..

Beware some restaurant workers might over charge you. usually I go to this restaurant from drive thru couple of times tries to over change me but I prevent it. Today as soon as I reach window & pay for a poutine using a debit card Resturant told me it gonna take more time for cooking, I ask why you didn’t tell that before you take money, Probably they new I was in a rush. I left the restaurant without food, but loose money. I have everything recorded in my dash cam
Service
Take out
Meal type
Dinner
Food: 4
Service: 2
Atmosphere: 3

I go here frequently. They offer a lettuce bun, and they always serve me with a smile, even though I have a lot of food restrictions. It's a clean, appealing, fast-food restaurant. Plus, the food is delicious, especially their fries.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Russet Thick-Cut Fries, Teen Burger, Uncle Burger, Mama Burger
Parking space
Plenty of parking
Parking options
Free parking lot

Food took forever even though we went late and there was no line ups, and then once we finally got the food the fries were all super cold the onion rings looked like they had been thrown into the bag and the burgers were drenched in ketchup and mayo!! Went to speak with the Manager (her name is Ramine) and she couldn't have cared less!!! Nothing was done to fix this matter!!!
Service
Take out
Meal type
Other
Price per person
$20–30
Food: 1
Service: 2
Atmosphere: 1

Great food for drive-thru service. I just wouldn't recommend going inside the joint alone because the atmosphere is not as relaxed as you might initially think.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 3
Recommended dishes
Teen Burger with Onion Rings, Russet Thick-Cut Fries, Teen Burger, Uncle Burger, Bacon & Egger, Mozza Burger
Parking space
Plenty of parking
Parking options
Free parking lot

The food is great.. well.. the Bryomd Meat specifically. It is just a game changer and a great addition. It is fantastic! The service is not bad. We were helped by Joshua who was very nice and greeted us with a smile. An employee from the kitchen came to the front and politely asked us if we want him to remake a sandwich which he made without cheese by mistake or just add the cheese slice, which showed us how they value customer's opinion. ALSO! THEY USE PAPER STRAWS so it can't get any better

Only posting after my 2nd visit... Took over 20 minutes each time to grab a coffee. You'll be asked to hold at the order kiosk and then again at pickup window. Happened both times (went at alternate times, 2nd time was late in the evening) which means the service is extremely poor. It was not busy either time. The car ahead of had picked up their order 20 mins before I got to place mine and inside was not busy either! Very disappointing :(
Service
Take out
Meal type
Other

Don't stop here for just a coffee. The one server was doing drive-thru, storefront, and taking out parked DT orders. It took about 3-4 minutes before she took my order then another 3-4 to finally pour my coffee. She was overworked and they are understaffed. If I hadn't been meeting someone I would have left before placing my order. Coffee was just OK. McDs and Tim's both have much better coffee. Love A&W burgers and Diet Root Beer but will avoid this location for meeting someone.

Been in line literally 13 minutes, they keep getting skip or and Uber orders ready and NOT taking any of the actual people in restaurants order. No ketchup in machine, no forks in dispenser, no napkins. This is by far the worst " fast food " service I have ever seen. We are walking out as line is out the door and there is NO movement because no one will take orders.
Service
Dine in
Food: 1
Service: 1
Atmosphere: 1

Absolutely horrendous drive-thru prior to a hockey game. DO NOT GO THERE unless you want to spend 45 minutes in the lineup. Were not sorry, made me pay full price for my meal and were completely unapologetic. Embarrassing service and response and whoever is the Manager there, should be ashamed that they would not staff the place for a game day, or recognize that they needed to shut down the drivethru. Never again.

Beyond burger was excellent. Wish the bun was also vegan. Still wishing for more vegan options or kid vegan options. Son enjoyed it but was an expensive lunch for burger/fries/ drink. $15+
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 2
Recommended dishes
Beyond Meat Burger
Vegetarian options
Beyond burger

As always, the A&W here was a pleasant visit. Has some of the best onion rings as far as fast food places are concerned. Chipotle mayo was great with the sweet potato fries.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sweet Potato Fries, Uncle Burger, Mozza Burger

I was having a hard day and was craving onion rings. They proceeded to tell me to park out front to since it’s not busy they’re making a fresh batch. It’s such a small action but it really made my day to know that they made that step to serve fresh food. (Even if it’s just onion rings) Can’t remember the young mans name but it started with a K. Great customer service!

Food is good but service in this location is weird. Entered Restaurant and ordered around 8:30pm. Right after ordered, we were told it is near to close. This location suppose to be 24 hours. No frozen mug as close to end of day. Eventually more customers get in. I think staff wants to close and only run drives thru. If this the case, let us know before take order.

A&W is a great fast-food restaurant with tasty American cuisine. The menu has delicious options, including their famous root beer and burgers. The staff is friendly and accommodating, and the restaurant is clean and well-maintained. It's a solid choice for a quick, satisfying meal.
Service
Take out
Meal type
Lunch
Price per person
$20–30

We went to A&W today. Bought done Teen Burgers for MS. This is a worthwhile cause for a family member
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Teen Burger
Parking space
Plenty of parking
Parking options
Free parking lot

July 15, 2023, 11:05AM. Was waiting and was totally avoided by the team, they were just walking by back and forth and I didn't see much business there. The order was taken only after I started to ask them to. Drive-in was empty but the line inside had people.
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Good burger. Not as much flavour in the onion rings as I'd like. Pleasant and fast service. Men's washroom didn't have a handicap push button which surprised me as the building is less than 10 years old. Can't imagine why it wouldn't of been included. Everything else seems wheelchair accessible but I'm not an expert on such matters.

Good food, good service, nice atmosphere especially latest night after a long work shift when you just have that craving
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 5
Recommended dishes
Teen Burger with Onion Rings, Teen Burger, Mozza Burger

Worst A and W ever Drive through parked us on a Sunday a 5 PM. Took 15 min to get food. Onion rings cold. Frozen root beer was thawed and not much root beer. Cup was only 2/3 full. Never going back
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 2

Went through the drive thru tonight and the person taking orders was speaking with a fake southern accent the whole time which was very annoying and made it hard to understand him. He was also mocking people at the gas station across the street. We then got home and discovered they forgot our onion rings. Not a good experience.

What happened to this location?! Went here yesterday, waited 25 minutes for a teen and onion ring with three cars ahead. When I got my food the bun was hard like a hockey puck and overall just cold. The rings weren’t hot either and had NO seasoning! That’s why I get them. The seasoning. Won’t visit this location anymore

Had the All-Canadian Breakfast - 2 eggs, 2 sausage, 2 bacon, toast, homefries, tomato - all for 8.09+tx. Any size coffee for $1. Wow, what a deal! And compliments to the chef.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4

Great veggie burgers. And you cannot get the classic root beer in the frosted mug anywhere else.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 3
Recommended dishes
Beyond Meat Burger, Sweet Potato Fries, Mama Burger

Expect super slow service at Drive Thru at all time. If you have no cars ahead of you it will be 5-10 minutes. If theres are 2-3 thats 20-25 minutes in drive thru line up. At the order spot, you will always have to wait before they are ready to take the order. And thats just for a quick beverage order.

Drive thru is not properly staffed after midnight. This wait is beyond insane. Shouldve gone to the Mcdonalds down the street. Their drive through is at least structured properly to not make customers wait half an hour....
Service
Take out
Meal type
Dinner
Price per person
$10–20

This location has consistently messed up my. I always order the Beyond meat burger with no cheese or mayo. 9/10 times there will be mayo on it. Once, I was even given a chicken burger.. This had been the case with Uber (written instructions) and visiting the physical store.
Meal type
Dinner

The Kanata location can be hit and miss. They have messed up my take out order at least twice recently (and you don't find out until you get home). The last burger I had there was not only cold and dry but had very few condiments on it. Used to be my go-to quick burger place. Disappointing

OK deals. My bacon & egger was acceptable but not outstanding. Coffee was pretty good. Momma burger for wife was OK, ripoff price to add a slice of cheese that likely costs them less than $0.05. Only one person on counter at lunch time, so ordering was slow, but service was pretty quick.

Made my food very quickly. It’s the same food you would get at any a&w but it was a nice quiet location and had hardly anyone there in the evening I went which was nice
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Recommended dishes
Teen Burger

The price hikes have been higher than at other fast food joints...prices have almost doubled in less than 4 years for many items. I give them 4 stars because their hamburgers are not greasy and they have sweet potato fries.
Food: 4
Service: 3
Atmosphere: 4

The guy who runs the drive-thru at night now has single-handedly decreased the time it takes to get through the drive-thru.
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 2
Recommended dishes
Uncle Burger

Quick drive thru! Glad I checked my meal before leaving because they forgot my son's fries, I tapped on the window and told them. The girl quickly grab me so e and handed them to me and also apologized. Very nice staff.
Service
Take out
Meal type
Lunch

Don't know what happened here. I ordered an Uncle burger and fries. The fries were passable, but the burger was very dry, overcooked, and super salty. The tomato and lettuce were slivers. Altogether disappointing I'm afraid. Other locations do much better than this.

A&W is one of the best Canadian fast food restaurant companies. This location on Terry fox near hazeldean is perfect for friends and family to grab a bite, a burger and a delicious root beer. Highly recommended especially that the parks nearby are amazing.

A&W Never disappoints.. If my wife would allow me, breakfast, lunch and dinner would be my thing at A&W, at least one a week.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Recommended dishes
Bacon & Egger Combo

Great service. However, I can't say the food quality wasn't there with this location at the time of my visit.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 5
Atmosphere: 3

By far the best A&W food we have had in a VERY long time. The onion rings were not over seasoned or over cooked. The sweet potatoe fries were crispy and hot, not warm, soggy and limp. The service was friendly and fast, everywhere was clean

A comment on this location, but not the chain. I love A&W for their great food, apparent food ethics, and atmosphere. This location has some issues. Staff are nice, but very disorganized. Some training definitely required, there's a great

My favorite breakfast with good service and overall great value.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Bacon & Egger

The food was ok but the restaurant is always very slow and understaffed. Often times it can take 15+ minutes to receive an order from the drive thru. Customer service is non existent.
Food: 3
Service: 1
Atmosphere: 1

The dish return and waste disposal areas are not cleaned timely.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 4
Recommended dishes
Teen Burger

Great breakfast sandwich, polite and kind staff, and fast service add up to a great experience.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

I've been here multiple times and gave it a good review previously, but the last few visits have changed my mind. Our last visit a few weeks ago was our last. The burgers had so much ketchup it was gross, and no pickles (which I

I loved it - A&W consistently delivers what I want: tasty onion rings, great burgers, and the diet root beer is spot on. Some diet drinks taste "off" but A&W gets it right.
Food: 5
Service: 5
Atmosphere: 5

Worst store ever. I ordered mama burger with cheese and extra pickles but I didn’t get no pickles and cheese they told us to wait and park at parking lot we waited for like 15mins yet they still didn’t get our order right!!!

We seldom eat at any A&W but must comment on the incredibly hardworking team at this particular one. When not serving a customer, they were cleaning and wiping or straightening chairs. It was a most impressive team effort.

Gross! the fries were so old and cold they were actually chewy. The burger was cold too. I love A&W, but today was a huge disappointment
Service
Take out
Meal type
Dinner
Price per person
$20–30

The wait times are unbelievable and painfully slow... At the time of writing this I've been in the drive through (with only two cars before me) for 30 min... Garbage
Food: 5
Service: 1
Atmosphere: 2

Customer service is horrendous, I wouldn’t trust their food. I was the only one in drive thru and the machine said please pull forward so I did. Then the guy said nah and insisted I had to go back in line. DO NOT GO.

Was my go to spot before they started messing ever order I've received from there. Missing water, food, a whole meal once! I get a one time mistake, or even two. But to consistently "forget" items is just plain lazy.

A&W on Terry Fox in Kanata. It advertises all day breakfast, so we stood in line while they fix a beverage machine. Once at the counter I ordered the great Canadian breakfast just to be told I was too late at 11AM.

The food was good as always but they are so understaffed that getting your meal takes forever.
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 2
Atmosphere: 2

Ordered onion rings and received fries. Employee didn’t respond to my request for onion rings or something to make up the price difference. I didn’t want to block the drive-thru so I just left. More

Store is run terribly. Mistakes every order. Never going back here and nobody should. Not surprised the rating went from 4.5 to 3.8 in less than a year. Almost impressive
Service
Take out

Rwgular a and w and nothing special. If you are a regular customer, you get what you order. Personally i am not a big fan and went there as my friend wanted to try the junk
Atmosphere: 1

We literally waited for any of the staff to even acknowledge us for over 5 minutes. No"we'll be right with you" or even a hello.
Food: 3
Service: 2
Atmosphere: 3

Great experience, the associates are super friendly & supportive. They actually know how to cater their customers & make the experience mesmerizing. Gold stars to this branch tho ⭐️

Went in 10 minutes before closing and was told they were closed and two use drive through. Place is dirty. Not great service.
Food: 1
Service: 1
Atmosphere: 1

Coffee very watery Milk in coffee was bad. Had to take it back. No apologies for this ad a customer. Breakfast sandwich seemed like it had been sitting for awhile. Very greasy

Tried the Beyond nuggets. They were extremely good with the sweet and sour sauce. I would definitely get them again. They were nice and hot and fresh and crispy.

Good breakfast, great value
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4

Pretty average. Service is what you expect, and it's a reasonably clean, if a little small. Parking can be a pain due to the other restaurants in the area. More

I love onion rings from this place . Best snack if you love onions. Crispy and salty. Sometimes they don’t spread salt evenly if they will I will appreciate

A&W on Terry Fox, Kanata is the worst! Food is so oily and it looks so unappetizing! Take a look at their over-hard egg!

Great for a quick drive through for breakfast, love their hash browns
Service
Take out
Meal type
Dinner

Place is clean and quiet but food was cold and staff are slow
Food: 3
Service: 3
Atmosphere: 5

I went through the drive thru and the service was quick and friendly.
Food: 5
Service: 5

Standard A&W Good Fast burgers and breakfasts
Food: 3
Service: 4
Atmosphere: 3

Food is fine, but is extremely slow fir the drive thru. Especially late night.
Service…
More

Took 30 minutes just to take my orders Then got it wrong