Shantriece (the manager) is by far the worst person I have ever encountered in the hospitality industry. I have never experienced such an unprofessional and disrespectful stay and staff in my life. When I checked in, I noticed there was blood on the walls. It was my birthday and a friend of mine got me the room. I was on my way out to dinner. So I told the front desk that I would change rooms upon my return because we had reservations. When we arrived after dinner, we couldn’t get in with the key. (It was after hours). We were buzzed in and immediately Shantriece greeted us with hostility. I explained to her that the room was booked by a friend so my name wasn’t on the room. I understand having to confirm the guest details before issuing a key. I’ve worked in the hospitality industry for many years. However, she stated that he had to physically be there. She was so rude. I told her that I think he was far and it was late. However I contacted him anyway. I then asked her if I could just have the key to the new room. Bc I gave them back to her when we decided we were too tired to move. She then stated that she sold the room. How could you sell a room that was assigned to us bc of the blood on the walls in the initial room? She then began to talk negatively about me to the guests who were standing at the desk. When my friend arrived he was irate because he had to come back there. He became belligerent and abusive. Rather than call the police on him. She called the police on me and my party. She had us escorted off the premises by the sheriff. Her attitude and lack of regard for my safety was unacceptable. Speaking about me to other guests is unacceptable. Being a bully and blaming it on policy is unacceptable. She was so hostile that my friend began to record her so we could protect ourselves. I am flabbergasted and have never been more embarrassed in my life. I am so disappointed in Marriott. And I definitely will not be back. But I felt it necessary to share my experience, especially since I had a friend who had a bad experience with Shantriece the year before. She clearly is unfit to deal with people. And doesn’t have the patience to deal with her clientele. Again, I can’t believe that I had to endure this on my birthday.
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1

Edit: interesting how the hotel management apologize for the issues but do not offer to correct subpar services and accommodations, and for nickle and diming people. I'd also like to add that breakfast isn't actually $15. It's $15+$3 mandatory service fee. In short, $18. This is why people don't trust businesses. Instead of being direct and honest they play games. In response to the message from management, you will never have me as a guest again. Especially since you make no effort to correct the problems. Platitudes are worthless. Action matters. Furthermore, I informed the conference that I was in town for of the issues. Hopefully they won't recommend you all in the future. I certainly do not and I encourage people to steer clear if only because of the predatory way pricing and basic amenities such as parking for guests is handled. Original post: Considering the price, you would think parking would be included since they would be accommodating guests who traveled there. But hey! I got the great low rate of $15 because it's a group rate! (that is sarcasm) The staff were quick to inform me that I was luck enough to get a discount from the usual $25 per night parking fee! This seems like a way of increasing prices in a sneaky manner and feels very dishonest. And the exhorbidant $15 breakfast where most motels will provide the rough equivolant for free and it is an indicator that you are seen a walking wallet by the hotel. Furthermore, not having a bag in the trash can and having mold in the shower are both concerning. The floor of the shower was also slippery, which is an indication of either poor cleaning or poor design. Lastly, the TV remote requires an infinite amount of patience since you have to have a jewelers precision in order to get it to do anything, let alone enter your username and password to access your Netflix account. Over all the staff were friendly, although I really wish they would speak louder in the noisy lobby. If you are a person with any mobility or hearing needs, I would not recommend this hotel at all.
Trip type
Business
Travel group
Couple
Rooms: 1
Service: 1
Location: 4

This brand new hotel is very contemporary, exclusive-feeling and has a distinctive modern look to its design. I enjoyed the items that were unique as compared to other hotels such as under-cabinet/bench seat lighting and hanging doors that slide open and closed. Note: the bathroom door does not lock and although frosted so nothing can be seen inside, the shower door is a similar feature with no frosting. Just beware if you have guests traveling with you that you may not want to see/hear you whilst using the bathroom. The amenities include a standard weight room and tiny (tiny) pool. Im not sure why they have this pool, it's not achieved the same modern feel as the rest of the hotel. It seems forced, as though it checked off a box for the online portals and apps so they could indicate they have a pool. Parking is free and readily available, they have valet but it's unnecessary unless you just don't like parking your car yourself. Parking was available on ground (next to entrance) and all lower levels (garage). The staff are kind, helpful and respond to needs quickly. They go over and beyond what is asked. For example, I needed an additional trash bag so when they brought one the nice lady brought two sizes and two of each, "just in case." I thought that was exceptional! Lastly, the hotel offers no complimentary breakfast but for $15 you can enjoy AC Kitchen which is a contemporary breakfast including quiche, cereals, yogurt and various meats and cheeses. I thought it was odd they offered antipasti for breakfast but I found myself trying it out, great fresh food.

Although this Hotel seemed new and clean and the front desk staff service was great unfortunately I'll have to say my stay was just ok, some of the reason's were out of the control of the hotel itself such as: *Noise from people's cell phones alarm very early in the am. *People being loud and obnoxious late in the night, and just generally talking loud. However there's a few things where the hotel can improve such as: *Better water pipe insulation so they're not as loud when people in other rooms are running the water. *The bathroom doors don't provide any privacy at all. * Pay attention to guest details when a room is requested, we asked for extra towels in our bedroom and we didn't get any. The most important detail that needs to be done something about is: ***Other guest are coming into the hotel after smoking marijuana and lingering elevators and hallways with that awful smell, not caring for other guest or children; I think the hotel should have a policy in place for these people who have these types of habits or have some kind of breathalyzer at the front door and all entering areas as well as automatic air fresheners specially in the elevators, because not only is a bad smell but it can get small children sick!!!***
Trip type
Vacation
Rooms: 3
Service: 5
Location: 4

- Relatively new building - Modern design - Very clean - Comfortable beds - Great amenities - Awesome staff Fantastic hotel that's way nicer than you'd expect at this price point. Relatively new building with fantastic, modern rooms. Comfortable beds, decked-out bathrooms, friendly staff, and great amenities (e.g. filtered water dispensers on every floor). My room was fairly spacious, and the floors were hard wood (or laminate), which is something I really appreciate because it seems like it's easier for them to keep clean. My room had a desk and office chair that were great for work, and a small fridge that was good for leftovers. Parking was a little wonky, but fine once I figured out what was going on (ignore the "Valet Parking Only" signs outside -- those are for the restaurant nearby). Things they had but I didn't try: a well-equipment gym and a bar/restaurant in the lobby.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Walkability
Close to a bunch of restaurants, grocery stores, and shops.
Noteworthy details
Filtered water station on every floor.
Hotel highlights
Luxury, Quiet, Great value, High-tech

Overall, we enjoyed our stay. The hotel is clean and modern. The rooms are not quite as luxurious as other hotels we have stayed at for the same price point. Parking was $25 per night for self-park with in/out privileges. Most hotels in Atlanta charge way more for parking. We did not have breakfast here because it was priced at $20, which is way more than literally every hotel we have stayed at. Unfortunately, the AC in our room was not working properly which lead to headaches and feeling sick during most of our stay. At the end of the trip, the manager took good care of us when we finally decided to ask for maintenance to check the AC. One huge flaw related to design is the bathroom! The door is a sliding glass door which leaves you with zero privacy when using the toilet. The location was great and easy parking made the stay good for going out and about. Note: The hotel address never worked on Uber so we had to constantly cancel our ride or tell the driver where to pick us up.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 4
Hotel highlights
Quiet

Unprofessional and poor customer service. The manager and the front desk lady are liars and failed to prove that my credit card transaction did not go through, as they falsely stated to overcharged me. The hotel refused to prove to Booking.com and me that my card was declined. They never provided any declined transaction receipt from my credit card and refused to refund me the overcharged amount. On the other hand, I proved that there wasn't ever any decline transaction on my credit card. Booking.com honored my receipts, documentation, facts and refunded me fully after charging the hotel the amount refunded to me. Don't be fooled by this hotel in an upscale Atlanta area; there are much better hotels in the area charging the same price or less for a better stay and customer service. I'd rather pay more and be treated fairly and with respect. I'd give the hotel another try if the incompetent manager is no longer associated with that hotel.

Not a good experience. Booked a KING room to celebrate my fiancé’s birthday. Got to the hotel, my card was charged, & no one confirmed the type of room that we were getting. So, I just assumed everything was good. I get to the room just to see 2 small double beds. I go back to the front desk to ask if they can fix their mistake. The agents looked at me like I was speaking Spanish. They then proceeded to tell me that they overbooked and decided to move my room since I had a discounted rate. They also said I would have to wait until the next day to switch rooms. Tried to speak to the manager and he was rude and offered no type of additional assistance. That is unacceptable. Why would y’all charge my card BEFORE confirming the room and then act like we don’t matter at customers. After this, I’m done with Marriott. Never again.

If I could rate 0 I would have. Where do I start, if you value your safety this is NOT the place to stay. I stayed 2 nights for my graduation. The 1st night my car was broken into in the parking garage that I paid to park in. The damage to my vehicle was over $600 to get the windows replaced because 2 were broken out. I feel that my stay should have been free with all the frustration I had to deal with. And I almost missed my college graduation due to having to try to sort out this mess. There was glass every where including my babies car seat. The hotel said they didnt even have a vacuum I could use to get the glass out the car and babies car sear. Very unacceptable. Will never stay there again nor would I recommend this place to anyone.
Travel group
Family
Rooms: 1
Service: 1
Location: 1

I had a great stay, clean rooms. It’s so many areas to shop and eat. Room and customer service was excellent. There is only one downside and I understand it’s nothing someone could’ve controlled but on the last night of my stay, the fire alarm kept going off for a little over an hour. It scared me out of my sleep. No calls to say it was a false alarm. Like I stated before , overall great experience and look forward to staying there again.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Very clean and modern. My room had a great view
Walkability
You’re next to 2 malls, too many restaurants to count. This is all in walking distance
Hotel highlights
Luxury, Great view, Great value

Great location Great price Great design and decor Poor customer service! I hope that management of this particular location implements some sort of sensitivity training as it relates to customer issues. I had a minor issue that was at no fault of the hotel but the way the gentleman at the front handled me and the issues left me with a bad taste in my mouth. I hate to say it almost ruined my day. The worst part about it is the agent that I spoke to on the phone the Friday before I arrived to the hotel was literally standing right there as I explained my concern and not once did she step in to support me as the customer. Please improve the customer service!
Trip type
Vacation
Rooms: 5
Service: 1
Location: 5

Positives - a/c worked great, hotel was clean and front desk accommodating. However, for the price you pay here, we were disappointed. The bed was hard and uncomfortable. That is the main gauge for our hotel picks - if you can get a good night’s sleep or not and this place was a no, unfortunately. We were not informed that parking at the hotel was $25 for 1 night, which seems excessive (for that much we would have sought other options and walked). No exhaust fan in bathroom. We canceled our return trip stay here and booked at Hampton Inn Marietta - free parking, more comfortable beds, includes breakfast and save $50. You live and learn.
Trip type
Vacation
Rooms: 3
Service: 4
Location: 4

The concierge was extremely rude from checking in to having guests come by. She gave attitude about it all. It wasn't a pleasant experience for me or my guests. The experience was a complete invasion of privacy. That being said the rooms are nice & clean with a decent amount of room and a large TV and work area.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 1
Location: 5
Rooms
Clean & roomy
Nearby activities
2 malls, a movie theater and plenty of restaurants/bars
Walkability
Most attractions are in walking distance and those that aren't the train is not to far away either.
Hotel highlights
Great value

The hotel is in a very convenient location. It’s close to everything literally. Inside and out the hotel is beautiful. My cons are no microwave in the room. The rooms are really small. The sink was not clean to expectations. My rental car got broken into alongside 10 other vehicles in the hotel parking lot. The manager Jaquay deserve his manager title he was very nice. Josh was very friendly. The entire staff was very friendly and kind. 10 outta 10 for hospitality. If it wasn’t for no microwave, small room and my car getting broken into I would have stayed here again.
Trip type
Vacation
Rooms: 3
Service: 5
Location: 5

Located in Buckhead - the most desirable place to be in Atlanta makes this place a great stay for various activities I always liked the AC hotel - modern lobby, efficient service, nice bar, and up to date look and feel. This one definitely hit the mark, especially with convenient parking below the hotel. Check-in was a bit slow due to demand but no major issues. Bar was nice and fairly crowded, definitely a well frequented hotel. Very easy to get into and out of as it wasn't too large. The rooms were spacious enough, a bit minimalist but the typical aesthetic for AC. Decent size shower, comfortable bed, internet works well. Overall good stay.

The hotel was really nice. People were nice as well. Bartender did an excellent job. When arriving it was loud in the lobby area due to the convention thing place. Maybe have a bar not so close to check I as it was crowded around that area. But when in the room, you could jot hear a thing. Very quiet. Also needed conjoined rooms. But instead was given room across the hall. They are as accommodating as possible. Over all. Great hotel and great experience
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 4
Location: 5
Hotel highlights
Luxury, Great view, Romantic

It was my anniversary so I thought the pricey hotel and best room would be great. NOT, I was told the restaurant that was advertised was closed, I was told NEVER was room service offered? If I could keep the desk clerk attention long enough to check me in and look at me would have been great. All of Outside smelled of marijuana. The kids who stayed in the hotel never slept. I picked the top floor hoping that would cure that, I guess they have money to. Overall, I wouldn’t give this place a star, but it’s required to send this in.
Trip type
Vacation
Rooms: 2
Service: 1
Location: 1

I thoroughly enjoyed my stay at the AC Hotel Atlanta Buckhead. The staff was great, from checking in to the bar, everyone was outstanding! My room was clean, it was a great ambiance, the location was great and quiet. Parking is reasonable although navigating the parking garage is a little challenging. Overall, no complaints on my stay, everything was great!
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Safety
Great location, no immediate safety concerns.
Hotel highlights
Quiet, Great value

Aaron, the Front Desk Agent, was so awesome. Traveling from Michigan, I’ve stayed at this location before and the great customer service he provided is why I’ll always return. Due to Covid-19 reasons, my flight was cancelled and I was never going to arrive in Atlanta that weekend. Aaron was able to calm me down, assist with my cancellation and gave some encouraging words too. He was very knowledgeable and kind. Be proud to have him on your team! Thanks, Aaron!
Trip type
Business
Rooms: 5
Service: 5
Location: 5

I wanted to stay here because I watched it being built and was interested to see what the stay would be like. All I can say is that I was NOT disappointed. The hotel was nice, the service was fantastic, the location is EXCEPTIONAL. But the smallest touch, that made the BIGGEST impression was the SMELL of the hotel. Apparently they pump a fragrance through the hotel through the vents and it is SPECTACULAR. As soon as you walk in, it just smells SOOOOOOO GOOD!!! I wanted the fragrance for my house!!! It was amazing. Great stay!!!

I gave room 4 because of the bed. It was tough and hard . However, i recommend the hotel. The amenities are amazing and the front desk is one of the best i have seen. They great customer service is 24/7
Trip type
Business
Travel group
Couple
Rooms: 4
Service: 5
Location: 5
Walkability
Everything you will need is at wlaking distance
Noteworthy details
The inner pool and exercise room are comfortable
Hotel highlights
Luxury, Quiet, Great value

Brought a friend just released from hospital. Stephen & Aerial were WONDERFUL. Stood by the car & waited while my guest composed herself enough to get into the wheelchair, waited till we were comfortably situated in the handicap room before leaving & promptly came back w/extra pillows & blankets. I cannot say enough about how good they have been. Thanks do much for your kindness & thoughtfulness.
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

Hotel was quiet, clean and very comfortable. Staff was very polite and helpful. Bartender (didn't catch her name) was funny and knowledgeable of her products and great at making specialties. Stayed there for a boxing promotion and really hope we use this hotel again- wonderful location to venue and tons of dining and shopping. Definitely will stay here again.
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

i had the absolute best nee years eve ever here it was in walking distance to tiffanys co jewel and there are great places to eat around the area
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Rooms
its right across street from the mall and a bunch of cool shops to spend money
Noteworthy details
worth the money if u got the right company
Hotel highlights
Luxury, Great view, Romantic, Quiet, High-tech

One of our favorite hotels in the area. Close to everything. You can walk to the mall/Lego Land. Soon as you walk in the front door you can smell a fresh light scent. Everywhere we visited was within 15 minutes of the hotel. All of the staff were nice. Definitely will visit again
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet, Kid-friendly, Great value

The hotel is very clean and very modern. However, the issue I had was about the service. The room is not cleaned or serviced daily unless a request is made; however, that is not written or communicated at the time of check-in. Even after I called to get my room serviced, I did not get anybody. It was quite disappointing. Also, the toiletries did not match. Hotel is nice, clean, and modern, but I expected a bit more of a 4-star hotel.

Seek not ye respite here weary traveler. For the staff welcomes, restaurants to fill your belly abound nearby, all the worldly luxuries are at ye feet, but the mattress betrays its modern entrapments. A sleeping surface matched in comfort only by old testament stone alters. You'll want to sacrifice yourself after sleeping on it.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 5
Location: 5

The room was clean, the view through the window is awesome. They also have a large parking space specially considering the prime location. However, they ended up charging my credit card for a service I didn't use. The excuse given when I contacted them was that "it was a mistake". I find the excuse to be lame and unfitting for such a big place.
Travel group
Solo
Rooms: 5
Service: 2
Location: 5

Excellent location, extra parking, and Chantrice was awesome! Stayed here after a concert, and it was as good as advertised!
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 4
Nearby activities
The mall and food is across the plaza!
Walkability
Restaurants and leisure is close by.
Hotel highlights
Luxury, Great view, Quiet

I had stayed here for four nights while visiting Atlanta, and my stay was incredible! The staff was amazing and this by far was one of the best Marriott's I have stayed at and I look forward to staying here again!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Great value, High-tech

I didn't feel the most comfortable because I felt the room wasn't cleaned well. Staff seemed slow, with a full name on the ID and you look up the reservation under the first name, not the last (even after saying the complete name verbally). I'm not sure if they are understaffed or simply not completing thorough disinfection and sanitation of each room after each guests stay.

I had a wonderful quick getaway at this hotel. Shontrice was soooo nice and helpful. I arrived after midnight, and although it was late her smile and friendly personality shined as if it was the middle of the day. This hotel is in a great location and I definitely will be returning.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

Great customer service!!! From the time you enter your engulfed by a fragrance that is so calming and welcoming, wish I asked what it was I definitely would love to buy some. The room and bathroom were pretty spacious and decorated nicely, the bed was very comfortable. The AC Hotel feels like a chill spot, wish it had a balcony, but would stay there again.

I love staying at this hotel. Front desk staff is very friendly and personable. The design is modern and fresh with a clear point-of-view, and I really appreciate the hotel's luxury touches like Italian coffee and shoe polishing sponges. My room has been immaculate from day-to-day over multiple stays, and I always look forward to going back. .

Very impressive. Chic and modern design, the location is perfect with plenty to eat and do nearby... across the parking lot from the mall... service was great and the bed was comfortable. Dispensers were in the shower, and hallways were very clean and smelled nice. I will certainly revisit.
Rooms: 5
Service: 5
Location: 5

I've stayed at many Marriott properties and this one is just terrible. The front desk staff is not at all pleasant or welcoming and the rooms seem comparable to a motel. The bed really hurt my back. I don't reccommend anyone stay here. I'm a marriot gold member and i'm highly disappointed
Rooms: 2
Service: 1
Location: 4

The hotel is very nice is right next to Phipps Plaza and has a crosswalk to Phipps Plaza which is extremely convenient. The room was small. The sliding door for the bathroom does not provide much privacy. Do not want to hear people using the bathroom. Overall, the stay was well and the two workers at our check-in was very nice.

The service is fantastic. The room was very clean, but all "hardwood" floors could use a rug, at least by the bed. There is a fee for parking and for faster internet. Breakfast is available, but had to go elsewhere for a full dinner. I would absolutely stay again! Great value for the amenities, location, and cleanliness.

I always receive the best service at this hotel. It's always clean and the employees are friendly and helpful. Adrian and Aaron went above and beyond to make sure my stay was wonderful before I left today. I thank you guys for being there.
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

I booked a 1 King Size room. The bed was so comfortable and I slept so good. The room is airy and modern. Thought I prefer bright rooms to work on my computer they have a business center. The room was too dim for my liking. But the bathroom … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Very good overall experience! The appearance and atmosphere was very welcoming. The parking was very user friendly and not confusing. The only thing I would change or would modify is to know the total price upfront versus what’s advertised, … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Loved everything about this hotel!! From the super friendly staff, who always had a smile and kind "Hello", they even offered a complimentary toothbrush when I mentioned that we had forgot one. The hotel itself is in a great location, super … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Superb location and phenomenal staff! There is construction going on outside the hotel, but it did not seem to be as noisy as expected. The shuttle service is excellent and very accommodating. I was here on business. Upon first checking in, … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I absolutely loved staying at the AC Hotel Buckhead! The contemporary modern decor of the guest rooms and bathroom was very refreshing! I also loved the hardwood floors; it made me feel like the hotel room was more “clean” (carpets are kind … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

This hotel is super stylish with an amazing staff. Everyone made me feel at home and even remembered my name when saying hello. The guest rooms were the perfect size and the fitness center had great equipment. Great drinks at the lobby bar. … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I had my brother stay at this hotel for 5 days because there was no available spare room in my house for him. He complained the entire time that it didn’t have the typical amenities of a nicer hotel room. It was cold, completely uncozy with … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

The young man at the front desk was really delightful and helpful upon check in. The room was fantastic, comfy bed and bedding, and great water pressure in the shower (a HUGE bonus.) In the morning we had a really great breakfast. The eggs … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I love this hotel. Wood floors in the rooms were nice and clean. The beds were very comfortable as well as the pillows. Bathroom and room were cleaned every day and the housekeeping did a wonderful job. Lots of room in the bathroom and the … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

We stayed at this site because we had an expiring voucher. The location was great, right in the Phipps Mall. We were able to get some shopping done without driving around looking for parking. The hotel is modern. Room space is adequate but … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

First time staying at this hotel. Very convenient for a meeting. Checked in late and was warmly greeted by the front staff. The room is beautiful but there were two things that were not working. In the bathroom I could not keep the stopper … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

My husband and I loved this hotel! The location was wonderful - easy walk to lots of good restaurants and shopping, the staff was super friendly and very helpful with any questions we had. Our room had a nice skyline view, was beautifully … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

My wife had a good experience staying at this hotel right after it opened. Things have gone downhill since, partly because of the hotel staff and partly because of Marriott's deceptive hiding of its policies. It took three requests to the … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Stay was good. Front desk staff very professional and polite upon check and check out. Quite and clean. Only issues I had was having ice machines on two floors. I went to get ice twice and NO ice in neither machine; need more ice machines … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

The AC Buckhead is awesome! The rooms were very clean and we loved the floors. The bed was comfy and the bathroom was spacious and bright. Parking was adequate and the location was just steps away from multiple shopping options as well as … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

On a cool and rainy weekend this hotel didn't do anything to warm me up. I wasn't crazy about the cold sterile atmosphere. The European style breakfast was obviously very trendy but wasn't my idea of a great meal although the servers were … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

We had a wonderful experience staying at the AC Marriott Hotel at Phipps. The hotel was clean and beautiful throughout. Our room was very new and very clean with modern furnishings. The staff welcomed us at the front desk and the cleaning … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

This hotel was perfect for my 1 night stay. The lobby was impressively decorated, the front desk associates were fast and helpful, the rooms were clean and smelled good and the bed & blackout curtains were perfect for a good night’s sleep … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Matt and his staff were very accommodating during my very long stay at the AC in Buckhead. They made a point to be good with names. They were all friendly, and no one at the front desk made me feel like an inconvenience. At one point they … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

For starters. I called twice on the day of my arrival to alert the hotel that I would be landing late and would not be checking in until around midnight. After two courteousy calls, not one, but two - imagine my frustrations at 1am when I … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

My daughter & I had the best experience at this hotel! Everything from checking in to checking out was perfect! The hotel is very clean & the staff were very professional & friendly! Sitting in the lobby or just walking through under the … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I choose to stay at this hotel every work trip, monthly, as I am always taken care of, cared for and even recognized with my mask on! Literally, by every person who is a part of the hotel staff, it means so much to me how well they treat … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Wow! I stay at Marriot Hotels often and as a preferred choice but an AC Hotel was never in my list to select from (Company Travel). This time since I was off the grid in terms of standard travel, I was able to pick the AC Hotel which was … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

This is a nice Euro-property. Our group stayed at this Buckhead location for business and it was our first time at this property and it was quite nice. During our down time we were in close proximity to many restaurants and shopping. The … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

My family and I have had the privilege of staying at the AC Hotel Atlanta Buckhead at Phipps Plaza twice. On both visits, we have been very pleased from the moment that we walked through the door to when we checked out! We did not eat on … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Excellent location, Easy parking setup, wonderful hip and clean hotel, and engaging staff members. The bedroom area and bathrooms are spacious and comfortable. Marriott got this right for a new lifestyle type hotel at an affordable rate. … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I have stayed here multiple times due to the proximity of where I am heading. It gets worse each time. They continually raise the prices and lower the services. Currently you cannot get the shuttle, they don’t service your room even when … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I love everything about this hotel EXCEPT for the bathroom situation! The staff is great! The location is great! The facility is great! The in-room bathroom doors make for an awkward stay. The doors are frosted sliders. This means light … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

This hotel was nice and clean. Only issue is the lady at the front desk makes things difficult when trying to switch rooms. She actually wanted me to totally check out of one room and bring all our stuff down, just to check into another … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

This AC is a perfect location for shopping and eateries around town. Many within walking distance. The AC staff is friendly and very accommodating. Our room was clean, contemporary and comfortable. The bathroom/shower are a perfect size … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Dropping our daughter off to school and I’m so glad we picked this hotel. The fresh aroma as soon as you walk in knocks your shoes off! We need to know that scent and where we can buy it from! Room, Bar, Dining, Common Areas ALL CLEAN! … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

This was first trip post Covid. My room was very clean. Housekeeping pleasantly provided clean towels daily. Brandon at the front desk went above and beyond to provide coffee at 9 pm. Alysa my personal concierge gave me recommendations … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

It's a beautiful hotel and very convenient to Phipps Plaza. A very friendly staff, great rooms (remember-a boutique hotel). We were so kindly informed about the breakfast the next morning, the times served, etc. On Saturday morning, we … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Just an overall superb stay. From location, front desk, gym and bar…I could not have asked for a better stay during a business trip. In particular, Cody the bartender is awesome. Another wonderful job by my go to hotel brand.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

traveling for business I was very impressed with the layout of the rooms. for small sq foot they made the room seem much larger. the hotel in general is very modern and swanky without the modern price. was perfect for my business trip. … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

The hotel is beautiful but not practical in my opinion. Good TV, large room safe, nice refrigerator, great lighting and art work, very clean and up to date--BUT no dresser or a place to put clothes that do not hang except for one small … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I thought based on other reviews that were mediocre I would not like my stay but I was completely shocked at how well this Hotel experience was. The location is great. Definitely Safe! A lot of near by shops from high end stores to a … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

We gave the rooms to our son and girlfriend as they were attending a couples pre-wedding shower. They liked the simplicity (European flair) and location of this hotel. It was well located for all of the events they attended and very … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Modern and updated hotel. Rooms were very clean with working technology. I liked the room and bathrooms were larger than typical hotel rooms. The staff was friendly, pleasant and willing to help. While there were many positives, the … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Stayed at the AC Buckhead Hotel for a total of 3 nights and every moment here was the absolute best. All around and overall they exceeded my expectations; service was impeccable, cleanliness was top notch and location is ideal. I am … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

The AC is in a perfect location close to shopping and restaurants. Everett and team always works dilligently to please every customer the moment they arrive. The property is decorated exceptionally well. The rooms are furnished with … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I have had the pleasure to stay at this hotel the last 3 times I’ve been in town. The hotel is very clean. The rooms are very very clean with comfortable mattresses. The staff is super nice!!!!! The hotel is in a great location for … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Fantastic hotel! Beautifully decorated with exceptional staff! The rooms are well laid out and comfortable. The bench in the rooms is really helpful for storage if extra luggage. We are breakfast and dinner at the hotel. Both were well priced and good food. We will definitely be staying here again!

If you are the nervous type about hotel rooms, look no further! This hotel is newer, with a contemporary design. Bathrooms and bed sheets were extremely clean! Most importantly, NO BED BUGS! :). I would stay here again and again! … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

I absolutely loved it. The staff was great. I was initially there for two night but my flight got canceled so I went back to stay another night. The room I was staying the second night wasn’t the best. The toilet had some issues and the bathroom counters were dirty. Overall, I had good experience.

For an Ac hotel, and being a new hotel, this absolutely didn’t meet standards. We walked into the room to see multiple long black hairs in the bathroom and on the towels. The shower door was broken. When I went to shower I had to hold the door closed to shower which was not fun and very loud.

The hotel is exceptionally clean and modern in design--simple and sleek. Hotel staff was excellent and welcoming. Rooms were very good size but the toilet area had a light that stayed on for some time and was very hollow … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Nice sleek modern rooms. Location is centric for this part of Atlanta. Service was ok although Justin at breakfast was 5 stars. They offered breakfast included and then they didn't . On top of that all day they were cleaning the floors.
Rooms: 4
Service: 2
Location: 4

I extremely enjoyed my stay at this clean hotel. Only draw back was when we made the reservation it appeared that breakfast was included; however, it is a la cart, but you were able to get coffee/tea and orange/apple. You won't get full off of that. But I would stay at this hotel again.

Beautiful hotel with a friendly staff. Room cleaning was not available while we were there but they were quick to bring anything we needed. Wish they had the tapas selection in the bar but the bartender quickly told us about a restaurant nearby that delivered and they were quite quick.

The front desk and breakfast associates were very nice. My issues with the room were the cleanliness and noise. I was placed in a room immediately next to the elevator. I was unable to change rooms because the hotel was full. My other issue was the cleanliness of the shower/bathroom

Stayed here for one night. Nice hotel, nice location. Rooms aren’t very big; almost gives a cruise ship cabin feel. But nicely decorated and arranged. You literally walk across the parking lot to Phipps Plaza. … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

We had a 1 night stay for a staycation and enjoyed everything with the exception of the bed being very hard/stiff for our liking. We would stay here again if we couldn’t find another room near by, but will probably look for somewhere with more comfortable mattress for us.

As a platinum member of Marriott rewards, and as someone who has been staying in Marriott hotels allowed the world for over 15 years, I must say that I really wanted to love this hotel, but I didn't. … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

Good overall hotel. Across the mall, walking distance to restaurants and shopping modern style rooms. The only issue is that you have to request cleaning.. I was disappointed when I walked to my room after the first day and find the room as I left it in the morning.

Fantastic service with care, from attentive event coordinator to front desk staff at all hours to the best bartenders in any hotel I have ever been to! This staff went above and beyond to make sure our party and all of our guests felt at home. It was a success!

It's the perfect hotel for a business trip. Quick breakfast, not many amenities (although does have a gym), and location is great. My issue was the cleanliness/upkeep with the room. … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza

This AC Hotel has exceptional staff very willing to assist patrons in everyway. The rooms are spacious and have USB ports easily available. The glass door shower was great and allows for suction shaving mirrors to be attached with ease. Great spot!

The hotel was mostly nice. Good gym, nice bar. The room was a bit worn (including several loose fixtures) and the lights were too complicated to work. Also frustrated that I came down to the lobby three times for coffee and it was empty each time.

We had a room block here at a group rate for my wedding in June 2019. Super great rate compared with other hotels in the area. Everyone we worked with at the hotel was very communicative and helpful. Very nice and modern rooms. Highly recommend!

Hotel was great. Perfect location. Staff was super friendly. Very stylish and the very best part of my stay was the bed. I felt like I was melting.. it was so comfortable. … Read more on AC Hotel by Marriott Atlanta Buckhead at Phipps Plaza