I would give this company zero stars if I could. You can never get a hold of anyone. Property Managers work from home, leasing is in Chicago, maintenance is out of Vegas. You will spend an hour on hold and that's if they answer, you can send tons of emails that go unanswered. They possibly have the worst maintenance in the world. The home I have been renting for the past 4 yrs is a disaster at this moment. This home has had a lot of leaks, causing mold issues, damaged flooring and ceilings. A month ago our water heater which is upstairs, pipe busted. Water was everywhere. It damaged loft, son's room, room water heater is in, ran down into ceiling in utility room, garage, kitchen, half bath.They have fixed water heater. They had someone tear out floors mentioned above. And once they took floor out in bathroom we finally figured out why that floor was always wet. The toilet was never connect to house sewer. So now we have an open sewer line. Then when we thought they would help by transferring us. That now is a new nightmare. With new problems. New home we are moving into smells so bad of smoke. We tried just dealing with it and tried to paint before we move in. And we are now being treated like bad people for doing so. And a maintenance supervisor (so he said) had the nerve to light a cigarette in front of us at soon to be new home. If you want a better understanding of how bad this company is google there name and hit all other links and big one look at their BBB page. 830 complaints about maintenance and other issues. Avoid them if you can!!! Here is some pictures from home we are trying to get out of. And one photo of one of their maintenance men smoking on new property. And they even stuck a coming soon sign in yard after they got another deposit and pro rated rent, and signed lease.

Update - I'm changing my review from a 1 to a 3 since they responded to me via phone, listened to my concerns, and fixed the issues we still had. However, I'm still leaving my initial review so my update has a background. My advice to future renters would be to make sure you stay in constant contact for work orders, keep emails and take pictures if need be. We have lived here for 5 years now and I would NOT recommend renting from AMH. They only fix the bare minimum to cut costs. In the past year and a half, we have had leaks from our dishwasher, garbage disposal, sink and have done multiple work orders. I told them over and over I could smell mold, and my kids are allergic, so I know its there. All to which they only approved work orders for the bare minimum done to "fix" it. Replacing wood that had wood rot from leaks and hiding the mold. The dishwasher had a second leak, and when maintenance came out to repair, they found mold. They had a company come out and do mold remediation and left us without a kitchen for 10 days. The mold was over 8 feet in length and about 4 feet high. They never apologized for not repairing it completely. I apologized how sick it made my family, its been a month since its been fixed, and never responded to any of my emails. I requested rent credit from when we were left without a kitchen for 10 days due to their negligence. I wish I could post pictures of how much mold their was because it's unbelievable and one of the worst things we have gone through with no response or support from the landlord.

This has been the worst rental company I have had to deal with. From not fixing issues/inspecting prior to moving in, to never being able to get ahold of our "Property Manager", Michael Dilk. In the 1 year we rented, he had our furnace stop working(during winter), and our hot water heater stop working. Both times, took about 4 - 5 days for them to fix! The house was not properly insulated, so heating and cooling was expensive. Upon moving out, they tried to charge us over $150 to paint over where we had wall mounts, but gave us no paint or information on what paint to use?? Also, $90 to clean the oven, that wasn't even that dirty! Ridiculous. Oh, and to replace the oven bulb that never worked in the first place! Another shady thing this company does, is when you have to pay your last utility bill(which runs through their own system so you don't get billed directly from the utility company), if your lease is up before the utility company reads the meter, you will be charged an estimated amount, regardless if you occupied the home or not. Even though we only lived in the home for 5 days of the last month, our bill was more than the previous month where we occupied the entire month! Now I can't get ahold of any Property Manager as the phone automatically connects to voicemail. Terrible experience, terrible management. Would not reccomend or rent from AH4R again.

The property manager never answered the phone the entire year I rented. The home had several damaged items that they did not fix. Went a week with no hot water during the winter. Any time an issue needed fixed someone else at AMH would have to put the request in instead of my property manager. You do not pay your own utility bill. They will charge you a fee and then pay it themselves which means you will be overpaying your utilities. This is another typical rental company that only wants to screw customers any way they can for profit. The property I rented was 1550 a month and they have since raised it to 1700+ after one year... which it is definitely not worth. The home has no electric boxes on the ceiling for lights/fans in any of the bedrooms and is terribly insulated. The home is 5973 Redcliff N ln. After moving out we are being charged 150 dollars to paint? If that was part of the deal then where is the paint? We are also being charged for a small amount of dust on the wall and a light bulb, and oven needing cleaned. The master bedroom door does not close because previous tenants kicked it in and painted over the damage? The oven and microwave was dirty when moving in. The kitchen has water staining on the ceiling from a leaky bathroom that did leak again while there and nothing was done about it when making a repair request.

I didn’t expect to receive such wonderful service from such a big company. The whole process was very refreshingly simple. Despite my pickiness and having to change some things up before officially signing a lease. I wouldn’t think most would be this patient based on my experience and that’s thanks to a lovely leasing specialist Kalei Malic i will talk about more shortly. Finding a great new home this time around was especially important; due to a tragic loss in my little family. It was now just me, my daughter, our pup and I. I was terrified making any decisions without my husband now and we needed a fresh start. A home that we would feel comfortable in and move forward. And I’d like to specifically mention one person (and can’t say this enough) ; Kalei Malic - leasing specialist, working with Kalei has been an absolute pleasure and treat. She has been quick, thorough, and kind to work with, to respond and address my questions / concerns. It didn’t matter what time or day of the week it was. Kalei made this the best experience possible to find us our fresh start, home. And lastly, Thanks to AMH for having such a great team, process, and overall just providing and implementing these good experiences.

We at All Aspects Restoration would like to express our sincere gratitude for the exceptional partnership we have established with AMH. Our collaboration in providing maintenance and construction services has been nothing short of remarkable. A key factor in the success of this partnership has been the unwavering support and expertise of John Byers. His professionalism, dedication, and commitment to excellence have been instrumental in ensuring a smooth and seamless working relationship. The entire maintenance team at AMH has consistently impressed us with their dedication, hard work, and commitment to providing high-quality services. Their efforts have been instrumental in maintaining the excellent condition of AMH's properties and ensuring a positive living experience for its residents. It is evident that AMH is deeply committed to the well-being of its homes and residents. Their commitment to quality, their focus on excellence, and their dedication to providing exceptional service are truly commendable. We are honored to have AMH as our client and look forward to continuing our fruitful partnership for many years to come.

I rented a house from AH4R in Indianapolis, IN for a year. When I moved in the house it wasn't cleaned so I was cleaning and moving in at the same time. There were several repairs needed and it always took several months before they were repaired. You had to contact the maintenance department several times. Now it time for me to move out and they give you a list of items to do. I cleaned the house which took me 3 days and had the yard cut. For me all things were done that was on the list. However their inspector had other ideas. Somehow the house was not clean enough and I was charged $150, 5 light bulbs were missing $36 ( they were working when I left), there was a black smudge on the front door from their lockbox which was dirty and black $6 and the smoke detector was bleeping $5. I couldn't reach the smoke detector was on a 20ft ceiling. These charges were deduced from my security deposit. I'm not a happy person as I feel I followed their instructions and they get to keep part of my deposit. I wouldn't recommend anyone to rent from this management company.

I have been renting from this company for a few years. I Try to make sure that the home I rent is well taken care of. Like every company, there are pros and cons, but the pros outweigh the cons. I am glad that they were able to meet certain accommodations. If only they could fix the communication issue that they have With the tenants, In regards to maintenance request, Getting things done done in a timely manner, I feel they would be a great company to rent from. Sometimes You just have to nag on them a little bit to get them to come back out for a follow up that was Needed, but once they come out Everything is good. I’m writing this for what it is and my Honest experience. :) i take pride in my home that i rent and just want it to be well kept.

First, my life has been very busy these past 2 months and I've needed to move on top of all the business. Thankfully, AMH has a fully functional online rental system. I did not have to take even an hour off of work to complete the process. It's both strange and convenient that I'm now living in my new rental house without ever meeting a representative from AMH. Very satisfied with AMH service all around. Friendly and accommodating customer service, Brandon and Brooke, available to answer my questions. Phillip from maintenance is a rockstar! He gave me honest peace of mind and was extremely timely and thorough. Would recommend AMH to all

I would love to recognize Jeremy, our maintenance man, & April , our property manager, for taking care of a huge trash issue that’s been problematic for quite sometime. Jeremy went out of his way to make sure I had my correct property manager. I understand this has nothing to do with his daily duties , but I am so thankful he pointed me in the right direction. April was so kind to fix our issue & to be so informative with our current situation. Our trash issue is now on the right track thanks to these two. FIVE STAR TEAM !! If I could give them a 10 , I would. AH4R is lucky to have them apart of their team.

Earlier today, Marcus replaced our five smoke detectors and one carbon monoxide detector. He was quick, efficient, informative and very friendly. Marcus also placed the carbon monoxide detector at chest level next to the garage door which he explained is where it should be. He explained that the detector's prior location, above the door leading to the garage, was not a good spot because by the time the detector went off my family would have breathed in a fair amount of carbon monoxide. Thank you for calling us prior to your arrival, and getting the work done in a very timely fashion.

Overall, I would give AH4R 2 stars. My lease just ended after 5 years. The beginning was a complete mess. I honestly didn’t even know I had a property manager lol. I never knew who to contact with concerns. Then, about 4 years ago, Mike Dilk (Indianapolis) became my property manager and has been a true blessing to work with. He always listens to your concerns and addresses them. He is knowledgeable, friendly and a pleasure to work with. He would always return phone calls or emails within 24 hours. He truly cares about his tenants. Mike deserves 5 stars ⭐️⭐️⭐️⭐️⭐️

Out of many experiences I've had with renting homes, this has probably been the worst. Home wasn't very clean when we moved in, customer service prior to move-in was sub-par. Repair/request process was a joke. There were a few maintenance requests we put in and never received or it would be weeks before they would fix. Paint splatter on the ground from the paint job before move-in. Now that we have moved out, we are being charged for stupid items from the inspection such as a light bulb... highly don't recommend this property management company.

I just wanted to share on here about a wonderful employee you have and her name is Brittany Wetzel. She is probably the most honest person I have ever dealt with. She told me 100% of the truth 100% of the time during my experience. She'd bend over backwards and probably do cartwheels if she knew it would've made my stay a more pleasurable one. If I would ever need to rent a home again, I would definitely go through American homes for rent again and hopefully be able to work with Brittany again. Thank you again from the bottom of my heart.

I would like to share my appreciation for my property manager Mike Dilk. He’s so awesome, and has made my experience with this company so much more fulfilling and pleasant. He always answers and if not, gets right back with me rather quickly. He handles every need and request with ease and within unbelievable timing. I want to thank you Mike for making my rental experience a breeze, with what you have control over and can do! I hope you get the recognition and appreciation you deserve from the company!!

As I arrived home, Molly, from AH4R, was installing the lockbox in preparation for my moving out at the end of my lease in June. The timing was perfect because she was able to answer my many questions very thoroughly on an in-person basis. She was friendly, pleasant, efficient, and very respectful of my personal space. I feel confident that she will communicate any remaining questions I had to the appropriate people. Thank you, Molly, for your help in easing some of my moving anxiety!!

I’m a huge fan of customer service and will give kudos to those who show above and beyond! Brittany at American Homes 4 Rent is that unique individual! I have to say even though I’ve been a renter for awhile now, and ready to be a homeowner soon, I am truly happy with the support and immediate responses from AH4R- Brittany!!! She’s been so easy to work with, flexible and truly understanding of any and all requests I’ve sent her way. Thank you Brittany for being a Rockstar!!!

Mike Dilk always does a great and wonderful job helping with the needs of my account with my family. Since he has been assigned to my account, any and everything that is needed for us, the response is always positive, quick and helpful. He is overall very good at communicating with people who have a lot of questions or concerns. I think he is a great communicator and he is very knowledgeable about what is happening in our needs and wants.

Absolute trash company to rent from. Can I give zero stars? We rented from them for about 10 years, and had hassle after hassle. Calls weren't returned, online service requests were ignored, and the local (Indianapolis) employees (Erin C and Mike D, and others) were difficult to reach and more difficult to work with. If you're planning on renting from them, find someone else. You'll regret it. Miserable company to deal with.

We rented from American homes for rent for the past year and it has been great! The house was pristine when we moved in. Everyone was super responsive and if we ever had an issue, someone was always sent out promptly. Our property manager Brittany was awesome to deal with for both move in and move out. I’m used to property managers changing every month and it was nice to not see that. I would definitely rent from them again!

Kevin has done an excellent job fixing our kitchen and any other issues around the house. He is always professional and knowledgeable. He did a great job keeping up with all of the contractors and checking in to make sure everything was done correctly. He is responsible for maintaining a lot of houses, but he is always quick to respond and handle any problems we are having. AMH is lucky to have him.

Best Maintenance worker we’ve had yet. Very nice guy. Comes in and is straight to the point and leaves lasting fixes. Fixed a shelf that fell in the closet and made it sturdy as ever and showed me it could hold his weight before leaving. Recently fixed the bathroom towel holder that didn’t have a stud and made it just as sturdy. Does a fantastic job and has a great understanding of what he is doing.

Terrible company to do business with. All business is done through a website that is difficult to navigate. I finally rented a house and moved in. I thought I had auto payments set up for my rent payments. Last week I received a notice that I was being evicted because my rent was 3 weeks late. No one ever told me that there was a problem with my auto payment. I will move just as soon as possible!!!

Adam, the maintenance technician, is amazing!!! he has been to our house multiple times for various issues over the last five years, and always does great job! The company as a whole can be slow to get repairs done. You really have to stay on them to get things fixed. The old adage of a squeaky wheel gets the grease is very appropriate for this company since we’ve been living in one of the rentals.

The maintenance request/process could certainly be improved. However, Brittany is the shining star in making this renting experience the smoothest it could be. She is prompt, kind, fair, and is always successful in smoothing over any issue I’ve ever had in my 2 years of renting, even beyond the move out process! I truly appreciate her customer service and dedication to resident satisfaction.

I had a conversation with Brittany and immediately after hearing my concerns she had a solution and even immediately followed up in writing what we discussed in an email. We’ve been with AMH for about six years and I’ve never had such an amazing experience. She is a jewel that this company definitely needs to value and hold on to and I don’t say that lightly. Thanks for all of your help ❤️

Brittany Wetzel is THE BEST property manager. We’ve lived in our home now for 2 years and have nothing but good things to say. They leave you alone, don’t bother you with random inspections. Are really prompt with maintenance requests. Wanting to move into a bigger home when my lease ends and they’ve been great about walking me through the process to transfer. 10/10

I have been with American homes for rent for over eight years. It has been nothing but a good experience any maintenance requests have been addressed in a timely manner and to satisfaction. My property manager, Brittany Wetzel is top-notch. She is quick to communicate, always responding to any questions I may have. I highly recommend the service.

We love our home with AH4R. Since Brittany Wetzel became our property manager, we have had wonderful and positive experiences. She goes above and beyond to help and answers messages in a timely manner. She has been a pleasure to work with and my family and are looking forward to what the future holds with AH4R. Thank you Brittany! ;-)

Kevin did an awesome job, I contacted him as soon as I noticed the issue with the refrigerator and he came right away and checked out the issue and replaced the refrigerator I also had him look at the leak and had a plumber come the next day!!! and Kevin communicated the whole time and followed up to make sure everything was good.

I give 5 stars to Brittany Wetzel! Communication is always in a timely manner and she has always assisted in making my living experience at AMH pleasant! Before her I wasn't sure if I would renew my lease but due to her professionalism I am resigning my lease and hope she continues to always be my property manager! Thanks …

Molly the field tech with AMH has been incredibly helpful with information on the move-out process. In the 5 years we have rented with AMH Molly has been by far the most helpful associate we have dealt with. AMH can be very challenging to get ahold of but Molly is always very quick to respond personally and professionally!!

We have leased at one other place since being here in Indiana and by far AMH has proven to be professional and very pleasant to work with. Tony Kelly the Maintenance Technician came by to check on everything. Any concerns we had he addressed immediately and resolved them. If your looking to lease definitely choose AMH.

I work directly with Tony Kelly. As a vendor it has been a great experience working with him. He is a true professional at all times, maintaining excellent communication, promptly resolving any issues that come along, and throughly handling his responsibilities. I truly appreciate working with someone of his caliber.

As a trade partner for AH4R in Indiana, I have nothing but great things to say about this company! They take pride in the upkeep of their properties and make sure to offer top tier rental homes. Daniel W is a great guy to work with—always available to answer any questions or concerns! Great company—-GREAT STAFF!!!

Brittany has been nothing short of amazing to work with! She's THE BEST property manager we've had while living out here! She's addresses concerns and issues immediately and has the best customer service! I would've moved a long time ago if it wasn't for her! Brittany is always a pleasure to work with!

We have been residents of AMH4 for the past 6 years. Although we have had a few property managers our latest is a gem. Brittany Wetsel is a hard working get the job done kind of gal. I have never had anybody in her position that I felt was in my corner. Now I do. Many thanks to you Brittany!!

Phil was the best maintenance man I have ever had come to do work on my home. He is very knowledgeable and goes very clean work. He checks his work to make sure everything is good before he goes to the next project. You should really keep him around. You have a gem of an employee in Phil!

LOVE my property manager Brittany Wetzel, she has always been so prompt and available for me with any questions that I have!! Highly recommend the company! They are awesome!!!!!!!! ALSO- ADAM IS AMAZING!!! He is the best. He has helped all my work orders and is so helpful! Love this team

Jeramy Johnson is a great guy that works hard to satisfy his clients. He tries to make sure everything is in place for the new resident. Whenever you call him he answers and moves quickly to resolve the issue. He is the best to organize the work for it to be done in a timely manner.

Solved my problem, professionally and with an unmatched urgency. Once a resolution was made, she made sure I was aware and let me know what the next step(s) was, all the while ensuring I was comfortable with each step of the process. Tanya, you're a rock-star, thank you!

Had a couple of various maintenance issues that required attention and had the great pleasure of working with Mr Marcus Jones. He was extremely punctual and diligent with his work and did it with a smile which is rare. Just thought i would acknowledge him for that

We started with AMH about 4 years ago and have had decent management in the past but Brittany W ( Fishers, IN ) is the BEST ! She actually takes the time and responds promptly when there's something that needs to be addressed . She's definitely an asset to AMH.

My most recent experience with AH4R was excellent. Marcus Jones put in new toilets and fixed my air conditioning. There’s nothing he can’t do! He is very thorough, conscientious, respectful and very knowledgeable. I appreciate him and everything he’s done.

Brittany Wetzel has been amazing! As a leasing agent, she has been so helpful and kind in resolving some issues that happened with our utility setup. She went above and beyond to get the matter fixed right away! It's nice to know that she has our back!

Brittany Wetzel our Resident Manager has been wonderful to work with from day one. She is on top of every question or issue we have had. You can tell she really takes pride in her work and cares about the people and families renting a home through AMH.

RE: Brittany W. ( AMH Management *** FISHERS, IN ) This has been a very busy and in some ways stressful year for all of us but Brittany has been there every time we had a concern or an issue that needed to be addressed. Awesome management skills.

I’ve had the pleasure of working with Denis Reynolds for several years now. He takes his jobs to heart, gives his best to his residents, and demonstrates skill for his craft that is uncommon in the rental field. I highly recommend AH4R!

Kevin was friendly and got things done in a timely manner. Things that needed more attention will be taken care of by other people. He gave me the names of who to expect calls from concerning these issues. Overall a good experience.

I have been with AH4R for years now. They have good and bad qualities. However, I needed assistance renewing my lease due to portal issues with . Brittany W. helped us fix the issue. She is not our property manager but is FANTASTIC.

If anytime something is wrong and I need help I have the best team to help me out. Brittany Wetzel, Jeremy Johnson, and Denis were the winning team that assisted with my move and other important things. Thanks Guys!!

I work with property manager Brittany Wetzel and she has always been kind, helpful and communicative. She has been my PM for a few years, and has consistently been helpful and knowledgeable. She is a great manager.

Kevin Fuller is awesome! He has been quick to fix the things needed in our new home! As a single mom with two babies I have appreciated the efficiency! He is very professional and cares about the tenants.

Marcus Jones came out and fixed all of the issues I needed help with. He is extremely knowledgeable, professional, and polite. He should reach a class to all AMH techs , he's that good! Thank you Marcus!

Kevin and Tony did a great job! I’ve been complaining for months about several serious issues. Kevin and Tony came in, checked everything, made the referrals, and even fixed a couple items on their own.

Nothing but positive things to say about the support received while living in Avon. Always prompt service when my wife and I had issues. Special short out to Mike Dilk who was our resident manager.

American Homes 4 Rent is a good rental place to rent from they take real good of their properties. My property Manager Britney Wetzel was good about getting things handled when I needed her to

Our maintenance man Adam came by today and corrected multiple issues we had, he is always kind and informative about the how he is fixing things. He is one of the beat parts of AMH

Dustin is very professional and has great work ethic! We never met a more devoted person who actually cares about the work they put into the job! We will always request him! :)

Tony was great. He installed all new smoke detectors in the house and it went much faster than I expected it would. Very appreciative of his kindness and professionalism.

Tanya has been absolutely incredible to work with! She’s been so kind, informative, and supportive with my current situation and any questions I have. Thank you so much!

Marcus Jones is a very knowledgable in the maintenance field and he is a people person, also he helped us to be more knowlegable in getting things through the system.

I have Mike Dilk as my property manager and he has been great and very professional with us and quick to answer us back anytime we ask him questions about anything.

John was very professional and communicated thoroughly on when to expect him for our home inspection! Thank you for making this such a quick and easy experience.

G Clean does cleaning work for Tracy Rittenberry at AH4R and he couldn’t be better to work with/for. His communication makes work flow so much easier.

Daniel is amazing. He has always been super helpful and his response time is very quick. He has been very easy to work with and all around nice guy.

Kevin has been a pleasure to work with. Very responsive… much more so than our actual property manager. Thankful we have him to contact in a pinch.

Dustin Rittenberry was so very helpful and knowledgeable. I appreciate his assistance with my maintenance issues. Will request him in the future.

Phil is the best maintenance man you guys have. Give this man a raise!! He not only fixed my furnace he also found a leak in my water heater.

kalei Malic did an awesome job helping to approve for my dream home!! Very pleasant, polite, helpful, punctual, & patient in the process.

Rental application was simple and easy. Leasing specialist Brooke was very welcoming and attentive. I was approved within 72 hours.

Dustin was super helpful and friendly. Definitely could not say enough about how professional and amazing he was! Super sweet guy.

Phillip was amazing and fixed everything I needed. Always happy when it’s him that comes to repair my maintenance requests.

Denis Reynolds was very polite and quick to help me resolve the issue I was having. He was very professional and kind.

Dustin Rittenberry is a very helpful, efficient and friendly service person. Does great work and is very thorough.

Adam performs his work quick and efficiently, and does it very well!! He is very friendly and never disappoints.

Phil was FANTASTIC! He called before coming, was super friendly and efficient. He fixed everything on my list!

Phil was extremely helpful with getting an outlet, heater, and water heater issue resolved quickly and easily!

Mike has been a great property manager since I’ve been in my place. He’s an easy candidate for 5 star review

Brittany Wetzel is the best property manager ever! Very prompt and attentive. Thanks so much for your help!

Dennis Reynolds was very helpful. We have had a great experience with American Homes for Rent in this area.

Maintenance is five star. Adam is always on time and has the knowledge to fix our issues on the first call.

Adam has been extremely helpful resolving any type of issue we have! We are truly happy with his service!:)

Marcus Jones is a pleasure to work under and with. We are very excited to be partnered and a vendor for AMH

Marcus was great! Identified the issue immediately and was able to schedule a return visit right away!

We love working with AMH! Very easy for vendors to communicate with team members. Highly recommend!

Brittany W is an amazing asset to AH4R. She has always been so kind and helpful to our family.

Marcus was great! Super friendly and got my dishwasher back up and running quickly. Thank you!

John came in and took care of my maintenance issue no problem! I appreciate you John!

William did a great job with our repair. He was in and out very quickly.