I went to the Spintex Branch yesterday after a Taxi driver robbed me at Palace Mall. As my phone contains my online banking app, which allows me to have access to my Barclays accounts, I was worried that I would be stranded in Ghana without money as a foreigner. I decided to go straight to Barclays, as they will have access to my information. Upon arrival, I was told, they don't have international access. Then the lady was kind enough to search and call my branch's contact number in the UK for me. She called them, and gave me the phone, while talking to Barclays about the mugging and if it was possible to have funds transferred to me immediately, as I'm not able come to the UK, ask for a new telephone number to be able to download the app for online banking, I was told by Barclays Ghana, to hang up the call as IT needed the phone, and then later they told me if their credits on the phone finishes it will be a problem. I sensed these people, like everybody else I've met in Ghana, want money from you. Eventually I was forced to hang up the call, and ushered out of the bank with the 15 Cedis I had in my purse. As personal and Business customer of Barclays UK, therefore all Barclays over the world, I'm appalled and shocked by this poor and corrupt behaviour of Barclays Ghana. Your opportunist and corrupt mentality is what's keeping the nation poor, needy and greedy. Even if people want to do good in Ghana, the attitude you show towards foreigners, doesn't make any of us want to stick around and help elevate Ghana out of poverty. Your bank, its workers and your work ethics are a poor excuse for an international recognised financial institution. Thank you for sending a stranded mugged customer away, just because you couldn't make money out of my misery. I hope the people I've dealt with will face the same issues in their lives, and meet the same mindset like yours, including all the generations in your family. May you and your seed always be in search of money and wealth, but may it pass you and go to your enemies instead.i

Absa Bank Ghana Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42,000 employees. We’re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate and investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate. We’re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make our continent proud.

I am very very disappointed in their service. I am a Ukrainian currently located in Ghana due to the on going war in Ukraine. I used my Ukrainian atm card in one of their machines, and my card got swallowed due to a machine error. When I filed a complaint in their head office , and provided proof that I was the owner of the card, I was kept for over two hours, and told that they are not sure they can solve my problem, knowing very well that I will be stranded in a foreign country without it . The customer service is the worst I have ever experienced , and is causing a direct damage to my livelihood as a foreigner in Ghana .

Formerly Barcleys Bank, has evolved to serve clients better under the name absa. Absa Bank Ghana Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited, which describes itself as brave, Passionate and Ready; is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42,000 employees. Some of its good products  on offer to clientelle includes a range of retail, business, corporate and investment, and wealth management solutions.

The ATM at mallam junction has not been working for more than a week now and i wonder why it is still there so it will be better you take it from there if it wont be fixed than letting customers get down from cars to use that machine. Improve your ATM service since is very poor cos u may continue to the one fashions ghana (before old barrier) and that too is not working

Rude customer service personnel. Their mobile banking app is faulty. I transferred money from my account to my mobile money account and the money never came but it was deducted from my account. I called customer service and the woman had the nerve to be rude to me. This has happened on two occasions.

Your customer service is very slow. It took you good Three Hours to issue a manual banker's draft. Please upgrade your service. We are in digital world, do not solve digital problem with analog solution. Please kindly improve and upgrade your customers service department. Thank you.

Doing business at ABSA Head office is a breeze. I was very impressed with their adherence to Covid-19 protocols. You have to wash your hands at every entrance and be in your face mask as well. You don't have to queue to long because there are enough tellers at hand.

Being at such a place is very exiting and entertaining. There are lots you'd learn from people if you find your self at such a place but remember to be yourself and put out your best attitude out there. It's a very busy place to be with a tight security as well.

My card was blocked in the U.S. I was told someone would call my number and have the situation rectified. That never happened so I called to have it fixed. On one try, I was on hold for 3 mins and hung up. I tried again and this time,I have

I love Barclays because of their digital banking platforms which allows me to transfer money from my account to any bank account as well as do mobile money transactions.

Mr John Murray Barclay's Bank Of Ghana he is a very good scammer , He Will tell you of people during and they had a big account and get you from there DON'T TRUST HIM

The head office as it is simply called. If your issue is not addressed effectively here, then I don't know where else it can be addressed

Good morning I have money there but I can't access my account to get money Please contact the Customer Service Department

The customer service dept of Barclays is second to none. A special recognition to Sika who helped me immensely .

Online customer service is bad. They choose what to reply to. Don't bother calling, they won't pick up.

Though there is no car parking at the bank they provided a place adjacent the bank for this.

You don't pick calls hav on the internet pl get active no.s and carry out frequent reviews

Great costumer service no matter the branch I enter. Nice people. I love you all

Quick, fast and convenient services given to customers are very applicable.

Never used dis particular atm.my gold card takes me everywhere

Excellent Customer Service and timely delivery of services.

Your branches are very scarce . But I love Your services

Barclays to Absa in collaboration with Ghana skaters

I just love their sleek ATM Machines, its dope

I love Barclays. It's service is superb.

One of the best banks in the country

Nice edifice great customer service

Was not there because of the Bank

Friendly staff who would help you

Ok. Parking is a bit of a problem

Nice customer service experience

Their service are very nice

Good customer service

Best Bank so far

Great location.

hashtag hna

Good bank

On point

…