I will never stay here again. The hotel is old and disgusting, and it's not safe to stay here. (I was stalked by a male employee.) There's hair and dirt that's accumulated in the corners of the rooms. The flooring of the rooms is basically plastic-coated matting (not carpet, not tile, not wood -- it's the most bizarre thing I've ever seen), and it turns the bottom of your feet black because you can't clean the floors properly. They were constantly sticky, so I had to wear shoes the entire time I was in my room. Ants were crawling all over the room -- on the walls and floors -- and were so many that I had to put towels on the floor so that I didn't step on them. I asked the hotel to deal with it (i.e., seal the massive gaps between the flooring and the walls), but instead they fumigated my room with really toxic mosquito spray that obviously isn't going to work on ants. The window of my room was completely sealed and not able to be opened, which isn't safe to begin with! It was a fight to get them to open my window to air out the room because my throat and eyes were burning from the insecticide. The staff at breakfast are rude and not helpful and it takes 20 minutes to get a coffee. The hotel allows too many outside parties/guests and it makes it impossible to get a seat at breakfast nor get any kind of room service. I ended up having to report a male staff person who kept knocking on my door after he memorized my room number and kept bothering me to "check on me," and kept asking personal questions and when I was going to check out. I felt very unsafe, but I wasn't able to move hotels because I was traveling for work and other hotels in the area at per diem rates were booked up. I travel constantly for work and have stayed at hotels around the world. I will never stay here again.
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 3
Rooms
Filthy and outdated. The walls were stained, the floors were constantly sticky, and the room with the toilet, which is separate from the shower, is too small to actually use it with the door closed.
Safety
A male employee stalked me, and I had to ask the hotel to intervene. I was told I would get a call back after they addressed the issue, which never happened. He kept knocking on my door to ask personal questions and to ask when I was leaving the hotel. It was very unsettling.
Food & drinks
The food is over-priced and less than mediocre.
Noteworthy details
The staff don't really care about your experience and are rude

My husband and I arrived at the hotel at noon right from landing at kotoka from US on Christmas day 2022. We were made to wait unnecessarily with all our luggage in the reception because check-in is at 1pm. However, a gentleman was allowed into his room because he's white?! Those attendants at the reception are racist! They treat black people with contempt and others of different race exceptionally well. I witnessed this. It was Christmas day, December 25th, so they didn't see my crazy side concerning their rude nature. They keep a straight face as if they have a problem with you. They need some serious training. All those women there! The one in glasses is the worst of them. The least said about them, the better! Guests must always check their account balance. We found out at the last moment we had been over charged for certain services like breakfast buffet and other charges the hotel could not give any tangible reason for which such deductions were made. The male staff are cool. The food, not the best and very little variety. The only plus was the room we chose, superior room. Very comfortable room but for the unfriendly female attendants at the reception and the wrongful deductions, we enjoyed our Christmas stay.

Stayed for a conference. A bit dirty and run down, generally, would not call 4*. Room had a moldy smell, someone spit in an elevator and it was just there in a corner, hotel staff tried at last minute to charge me an extra $80 for 'late checkout' (I had booked the whole night at regular rate, knowing i would stay late, so I would have been charged double). I also need an itemized receipt for work and they are refusing to provide it--they say the third part must do it, but the third party says the hotel must do it (and third party has a webpage that outlines the hotel's responsibility--plus it would be a nice customer service thing for the hotel to do). The WiFi was not good enough to take video work calls, maybe just my room (4th floor)--otherwise ok. The food was quite good (both at buffet and at their bar) and most of the staff was friendly and helpful when I was staying there. The location was good and easy to get taxis/ubers plus I walked to the national museum and the memorial park from there pretty easily.
Rooms: 3
Service: 3
Location: 4

Stayed overnight. The room was actually ok. The bummer was not having a travel adapter for the socket by the bedside (not the traditional 3-pin socket). WiFi was ok. Edit: Extended my stay to five nights. The breakfast buffet (which is US$20 and actually paid for by guests based on your lodging choice) was ok. I was not pleased the airport shuttle cost US$10. I don't know of any hotel that charges guests for airport shuttle. I am tempted to remove 1 star. The fire alarm kept tripping on. It was a daily occurrence and it happened once at night during my stay. It was weird to be the only one coming out to the muster point while the hotel staff behaved like nothing was going on. Almost as if they do not know how to respond to a fire alarm. (I am still tempted to remove 1 star) The staff were very pleasant, well all that I interacted with, except one who was slightly rude. The hotel is currently being renovated. I hope it'll improve on its already nice environment.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4

A beautiful hotel, daily housekeeping, breakfast buffet, a daily mini bar fridge, gym and good air-conditioning. Accra is a very hot city and the cool atmosphere of the hotel makes for a pleasant stay. They have a beautiful pool area, as well as a smaller chill pool, an outside lounging area and tennis courts. They have a great souvenir shop and amazing art display throughout the hotel, with artist profiles. An ATM and foreign exchange counter to make sure you are not stuck without money during your stay. We visited the hotel as Team South Africa for the first ever Para games in Accra, the hotel made adjustments and accommodation for all our wheelchair bound athletes. Overall an amazing stay.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

I recently visited Accra and stayed in the Accra City Hotel. My experience was great right from the airport. There was a hotel representative waiting for me at the arrivals and facilitated shuttle transport. Staff were readily available to assist. The hotel felt secure and the wifi connection was good and reliable. The rooms were well equipped, complimentary bar, a desk and chair, safe. It was also in easy reach of most places which was useful considering the city traffic situation. All in all, thank you Accra City Hotel for the hospitality.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Great value

Oh! Their place was very serene and nice. I've been hearing a lot about that hotel so for me to go there and clearly see things for myself infact I was awwsh.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 4
Safety
Security concerns is also important thing have realized from that hotel. And to tell you the fact your 100% safe to book a room from that hotel it's very securing place so your very safe to go.
Food & drinks
Their foods and mostly their drinks are very nice,precisely speaking I love their meal. It's a good place so am not surprised their things are always great.
Hotel highlights
Great view

The Accra City Hotel is in a great location within walking distance of many attractions in Accra. The buffet style breakfast had a wide variety of breads, peeled fruit, cheese, and hot entrees. It was also convienent to have complementary bottled water in the room on a daily basis. The hotel is gated and secure. I would recommend this hotel to anyone traveling to Accra.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Nearby activities
Makola market, Kwame Nkrumah Memorial Park & Mausoleum, arts and crafts market.
Safety
The hotel is gated.
Hotel highlights
Luxury

The hotel is so good but I wouldn't recommend it for business travellers. Their WiFi in the rooms are terribly bad if you sometimes you would want to work in your room. Even their IT guy could not fix the problem. This was a bad experience for my colleagues too in other rooms . They have nice services and their food are great . It's just so inconveniencing when I can't use my room WiFi .
Trip type
Business
Travel group
Friends
Rooms: 4
Service: 4
Location: 3

I have not slept at this hotel yet but I was there for an event and had lunch. The buffet was good. Tables were well spaced in adherence to covid protocols. The food was generally nice. I personally enjoyed the salads and the barracuda i had. Beautiful place with a good layout. I didn't experience very pleasant staff though I guess it is because I did not have a lot of interactions with them. So quite a good place. I will try to spend a night also to experience how in house guests are treated

I visited for a conference in December 2022. The conference room we used was spacious and had 2 sets of doors for access and egress. There were no incidents. Lunch was included for the conference. The kitchen was able to make massive takeout packages for those who could not join the buffet. My bag included proteins, carbohydrate main meal, fruits, salad, dessert and a soft drink. Looking forward to enjoying their buffet lunch or dinner in the Christmas season.

This is a nice hotel. The rooms were a bit small. Although I liked the arrangement of having the toilet area separate from the shower and sink area, I didn't like the fact that the toilet is right by the room door. The lobby bar was a nice size and the service was good. The restaurant has a breakfast and dinner buffet with delicous options. At the time of my stay they were renovating the pool but the open area behind the hotel is a nice quiet space to relax.

Attention to customers was lacking from the waiters. My table waited a long time for the welcome drink and when it came it was for three out of seven The rest never came. We had to fend for ourselves. At certain times you couldn't spot a single attendant in the whole big hall to becon for a service There was seating congestion so movement was difficult. The chicken light soup was a bit too thick for its name. Thanks
Service: 3
Location: 3

This is one of the best hotels in Accra. I just love everything about it. Good food, varieties of wines to pick from, good rooms, and a swimming pool to always cool of. Absolutely fantastic.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Food & drinks
Top notch.
Hotel highlights
Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

Excellent service. A nice get together here was great. Food is great, customer care was lovely. A nice location too. Be prepared for the cost though. Swimming pool, bar anything, conference room, services, wifi, a great place afterall.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Safety
Safe place.
Hotel highlights
Luxury, Great view, Great value

Great location. Very serviceable staff
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Nearby activities
Located at the center of Accra close to major government and private businesses and major markets, nonetheless, you feel a serene and welcoming freshness inside the facility. Very nice atmosphere
Hotel highlights
Great view, Great value

Great and a wonderful environment. With very humane receptionists like Pearl Allotey. She was very kind to me and my wife the first day we visited the facility. She was the main reason why we choose Accra City over the numerous lists of hotels we had in mind for our honeymoon. God bless all the workers there, you made our time a memorable one
Rooms: 5
Service: 5
Location: 5

I had dinner at Accra City Hotel. I must say the staff are very polite and welcoming. Their yam balls are probably the best i have ever tasted. The food had variety but not as much as other hotels. Their jollof was absolutely delicious and so as well. The restaurant was quite small and a little cramped but the food was on the whole 7 out of 10.
Service: 4
Location: 3

Infact there was one lady that i forgot to pick her name on that tag, if i may be right, the name was either Mary at the reception, vry fantastic woman God rechly bless her
Rooms: 5
Service: 5
Location: 5
Safety
Well guarded
Walkability

Food & drinks
I really luv
Hotel highlights
Great view, Romantic, High-tech

Great serene atmosphere. Cozy rooms. Sweet restaurant and bar area. Large pool side. Tennis court. Large car park with little space in between parked vehicles. I guess a good thing to prevent thieves from robbing at the park. Great facility by all standards.
Trip type
Business
Travel group
Family
Rooms: 5
Service: 4
Location: 5

Attended the e-Comedy event by Augustin Dennis there prior to the I have been to one of their Friday Kizomba nights. Great ambience, staff are friendly and it's an all round very neat place. Haven't slept there before so I can't tell how their room service feels like. But I would recommend for those who want to use the Bar and meeting spaces.

Great Hotel, I did the UpGrade Suite! Worth it. Elevator with access only to room. Very Safe Environmen. Security Guard checks every vehicle coming on the property. Staff is wonderful. I booked this hotel just because of the tennis court, amified lighting at night too to play.
Rooms: 4
Service: 4
Location: 3

The room service was so welcoming. Breakfast was superb. Above all security is almost 100%. We had a memorable hospitality.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Quiet, Great value

Neat, Lovely ambience, friendly staff n good food..only ensure u go with an extension cos the room has only 1 charging socket which was frustrating for a room with 2beds. lots of mosquitoes outside sake of the abandoned pool so ensure to cover body ooh!.. overall i enjoyed my stay in Ghana …

ACCRA CITY HOTEL THE ROOMS ARE SMALL, IT'S SPACIOUS AS THEY SAY BUT THEY HAVE GOOD SERVICE ET GOOD PERSONALS THE FOOD IS VERY NICE.
Trip type
Business
Travel group
Friends
Rooms
THE ROOMS IS VERY SMALL AND THE TOILET TOO VERY SMALL
Hotel highlights
Kid-friendly

So, I went for a buffet here yesterday and I love almost everything. From the environment to their services to the food, It was a 9/10. But, their washroom was not clean at the time.
Travel group
Couple
Service: 4
Location: 4
Hotel highlights
Quiet, Great value

Cool place, comfortable rooms, good restaurant and optimum bar. Quiet and very cooperative staff. Suggestion is to have Asian and Indian cuisine if not few items to accommodate.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 5

Was there for a quick meeting with a customer. Nice environment, it has been renovated, I guess, since my last visit. Wi-fi is not available in the reception and bar halls unless you have the voucher
Trip type
Business
Travel group
Solo
Hotel highlights
Quiet

I have a very great experience with Accra city hotel. Stayed there for 7 days and 6 nights. The food system is also of good standard. Staff is very polite and decent. Rooms are luxurious. They have a gym, tennis court, swimming pool. The services they provide are the best.

Good price and quality. Some rooms don't have iron, but you can ask for it. Staff is very helpful and kind. They have small shop inside for local clothes, wooden art, etc. Pool is nice, so is a bar.
Rooms: 4
Service: 5
Location: 5

Very over priced. It is a 3* hotel but they claim 4* We are two in a room but they insist on using one hand towel with my manager. One hand soap .
Trip type
Business
Travel group
Solo
Rooms: 2
Service: 2
Location: 5

A suitable hotel with grand view of the city.
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Kid-friendly, Great value, High-tech

calm and peaceful environment at accra city hotel,large swimming pool, top notch restaurant and mini boutiques within the walkway. i had a meeting here and i loved the treatment from security service and reception.they spoke nicely and gave

Class, luxury, satisfaction, peace of mind, entertainment and more are what you get here at Accra City Hotel. All your needs are catered for and they make sure to give you that luxury hotel feeling. Book a room now for your weekend getaways

The environment was serene, simple and beautiful. Their food range was limited due to COVID but tasted really good. I loved their range of salads, it was personally my favourite. The price for a person was also alright comparing it to other

Went for a buffet dinner, didn't get to explore the place though. Dinner was good in general however there was lack of meat, chicken and pork dishes for the buffet which I'd have loved and not much variety for dessert. Enjoyed it though,

Cool and cozy rooms. Very neat environment. Super high speed wifi connectivity. The elevator is very fast and spacious. I really enjoyed their breakfast. Very spacious car park. Not too difficult to get in or out. Very neat and spacious

- They are currently renovating the pool and use another hotel's pool. They have a schedule to take a shuttle to the other hotel. However, the other hotel's pool is poorly maintained and very small. When I wanted to take the shuttle my

Great hotel with great services all through
Trip type
Business
Travel group
Friends
Service: 5
Location: 5
Safety
24/7 security
Food & drinks
Lovely food
Hotel highlights
Luxury, Quiet

I had lunch here which was a buffet set up. The variety was great. Everything served was delicious from soups to salads to main dish to desserts. Food was simply amazing
Service: 4
Location: 5

Very good reception, courteous staff. Very good food at the restaurant! Rooms are neatly kept and very classy. I'll definitely choose them anytime!
Rooms: 5
Service: 5
Location: 5

I attended their carols night and I must confess it was awesome. The atmosphere alone, the food and the give aways... The music as well as the warn reception from the ushers made me wanna return. More

I attended a program in one of their conference rooms. It was not a booked stay. The environment is nice and actually doesn't feel like it is in the middle of one of the busiest parts of Accra. More

Very rude customer service. I called to reserve rooms for my boss coming from US but the customer service pushed me away. I’ll not recommend this hotel. It’s a no for me!

The food is amazing and the staff are super helpful.
Trip type
Business
Rooms: 4
Service: 5
Location: 4
Hotel highlights
Great value

I had a beautiful stay at this hotel. My room Was clean and beautiful. Good breakfast buffet in the morning. And it is close to thé airport. I recommend More

I was there for my brother's 50th marriage anniversary lunch. Nice hotel. Ambience is perfect as well as service. The food was fantastic .

Well curated buffet menu. Loads of good options both local and continental. Food absolutely delicious
Service: 4
Location: 5

I enjoyed my stay. The hotel is somewhat centrally located to most places you'd like to visit if you're visiting Ghana with family.

Not too pleased with the service. Breakfast was especially not great the buffet had stale bread and croissants as hard as rocks.

A beautiful hotel located in the heart of the business district of Accra
Rooms: 5
Service: 5
Location: 4

Great customer service. Food is superb.
Trip type
Business
Rooms: 4
Service: 4
Location: 4

Great pool area but room furnishes do not match the price range
Rooms: 2
Service: 4
Location: 4

Covid protocols are observed. Serene environment. Great food. Unforgettable stay. Dine on exquisite dishes.

Five star hotel everything there is excellent
Rooms: 5
Service: 5
Location: 5

Ordered a take out of the Buffalo wings with plain rice and it was delicious.
Service: 5

Beautiful hotel with world class service
Rooms: 5
Service: 4
Location: 5

A wonderful place. To stay in.
Trip type
Vacation…
More

Amazing place to visit and relax at heart of city center

Excellent atmosphere and a very nice place to stay.