Had an accident over a week ago none fault claim and still no courtesy car and no repairs done! Very slow to act and deal with claims but very quick to take your money. Staff are very rude also they need training on how to speak to clients customer service skills are very poor. For business insurance this is shocking get it sorted

Worst insurance company ever! I had insurance with them for a year and they’ve tried to charge me for another month and carry my insurance on for longer without contacting me and now sent it to a debt collection agency for cancellation fee! Absolute scum bags

2 stars purely because the person i spoke to sympathised with me... Change of addresa £25. Change of use from commercial to private use with an average mileage decrease of 8000 miles per annum and no change in price?? Total rip off! Would not recommend...!

My renewal price was £400 more than the previous year, I've had no crashes etc had a years no claims with them and still wouldn't budge on price said everywhere is expensive yet I did a comparison site and can get ot for £900 cheaper ‍♂️ …

Worst insurance company ever!! My car was stolen thay asked no details what so ever about the vehicle and offered me £3000 for a £10,000+ car to which I refused then they came back with £6600 and said if I refuse this then I’ll have to wait

Iv been with this insurance broker for 4 years and honestly these guys are the best in service and price, other insurance brokers just want just want they commission after they have sold an insurance policy, and after that they not bothered

There client hit my car which was stationary and wrote it off. My insurance company keep trying to contact them and they continue to ignore. Next step is court. They insure high risk drivers to keep them driving on the road, then when they

Spoke to a Mohammed on the phone today he really need some training again not only that he really need to learn how to speak to customers. He was very unprofessional, rude and kept taking over me. I was gonna sign up with them as requested

I fell behind by one payment by just two weeks and they cancelled my insurance straight away . Didn't even give me a chance to pay towards end of month Even tho it was the first time I fell behind with a payment Even tho I told them that I

Worst insurance company in the world, don’t bother falling for any good review because this insurance company doesn’t want any customers because all they’re good at is cancelling your insurance for no reason at all, they have the most poor

I have made a policy with them, and 20 days later after the engine of the motor broke down and I have to scrap the car and cancel my policy, this vulture company demanded another £100 just to cancel it , in the circumstance that I already

I pay extra for breakdown covers and when my car broke down far from home I called their company and got a link via message to fill in a form so someone could pickup the car and help me and I filled in their form at 10pm they sent someone

I have never been with any insurance as acorn is rubbish is useless all they need your money i have just had a quote for a ford fiesta 2013 £370 a month which was a joke i have changed 3 car in 10 months every time price go up even now my

Very disappointed with the service of ACORN. i found a quote online which I thought was a good price compared to the other insurance companies. I had tried ringing the company to purchase the quote as I wasn’t able to buy it online. After

I used to requemend this company after I first was with them they look after you in the first year then come the second yearbwack your insurance premium up using various excuses as why they do it, they also will not do better on the price

Constantly getting speed warnings from my black box when they have the road speed wrong (says the road is a 30 when it’s actually a 40) when I complain they tell me to not do the speed limit and do the speed limit they have the road down

Absolutely con! Cancelled my policy within an hour of setting it up and so I should of received a refund and after being on hold for an hour everytime I rang to see when I would receive it, they just told me they had already refunded it,

I had an accident 1 month ago, I have comprehensive insurance and i add courtesy car. My deal was if I have any accident and the insurance company give me courtesy car/private hire in 24 hours. That was the deal!!! 1 month now I m still

They are not insurer but robbers. Very bad customer service. They are happy until you pay them . In case of accident, worst service . They don’t want to pay at all . Take matters in months instead of hours . Also cheater to pay less the

The absolute worst customer service humanly possible and the quote was so ridiculous the women on the phone even laughed when I stated my current provider quoted this and I was calling to get quotes to price match she Informed me on the

Worst experience I've had with any insurance broker. Needed a short term insurance policy as I'm only in the country for a short time. Waited on the phone for over 30 mins, then the agent told the system is down (personally I think he

Pathetic ill mannered and over priced they wont care about customer satisfaction.with them now nearly a year there agent guve me price and premium but without any reson they told me to they cant give me that offer and later month they

The worst insurance company those one who reading this review please don't get to them. They put a claim on my name which i did not made the accident but they pretend I made the accident and the report as well which is not true when i

Please stay away with these lairs ..... On the phone they saying you different, when any accident is happen, they just push the customers , everytime you call them they lie with you. Different operators different words. If you have

Honestly the worst insurance company on the planet ! The customer service is shocking like really shocking ! They cancelled my insurance when I was half way home from a job , they lied telling me they sent emails, when they never !

Absolutely shocking insurance company!!!! Do not go with these thief’s, my van was smashed into over 2 months ago and has still not been resolved… and I’m having to all the chasing around the other insurance company’s to get this

their insured customer hit my vehicle didnt have a problem when it came to claiming liability will definitely look for them at renewal time for my own policy if competitive enough apart from that excellent customer service

I was with them for 3 years! they canceled me all the time They made me do renewal it's very expensive ! ask for my discounts! I don't want to say I don't! AVOID THEM LYING AND VERY EXPENSIVE. !!!!! Never never Back !!

Worse insurance company don’t waste your time they purposely say the direct debits failed just to charge you late payment fee,s website rarely loads to make the payment a utter bunch of muppets DO NOT go with these

If you’re a young driver, first time driver or on black box stay away!!!!! The staff are so rude and unhelpful it’s shocking, the lack of customer service is a huge no! so sarcastic and condescending. the worst!

Sadly used them when had Penalty Points issues. You’d be very unfortunate to rely on these COWBOYS for your Motor Insurance. There are plenty of Insurers out there capitalising on High Risk Drivers.

The worse insurance I have ever dealt with in my 20 years of driving . I rather pay 500 extra instead of dealing with these usless idiot . Do not use I REPEAT DO NO USE .

Shocking service, “we are currently experiencing higher than normal call volumes” will ring in my nightmares, your not getting more calls your just understaffed. Sort it.

AVOID! They set up two policies in my name (only one was needed!) resulting in two payments coming out! No explanation as to why they unlawfully took my money, still

Worst experience with Insurance company in my life!!! The customer service is so poor and very expensive insurance as well!!! I don't recommend them to anyone.

SCAM SCAM SCAM SCAM Cancelled my insurance for allegedly doing 34 in a 30, Took a large deposit and first month payment then issued a refund of wayyyy less

Good insurance company I have my van insured with these guys. The online portal is very useful as you can update your vehicle and details 24/7 Very handy.

very bad experience they can increase bought policyin one night.staff have no manners how to handle the customer.i never recommend to any one.

I fell short on my insurance and they swiftly cancelled it. I didn't pay because on the same day they tried to take payment they wanted to

Dealt with a young lady called Charlotte absolutely no complaints. Very professional making my input easy …

The worst insurance company!! Lousy clowns behind the phone. 5 days have past, Still waiting for a claim number.

Cant reply to any emails after weeks of trying . If u cant renew my insurance dont ignore me, pure ignorance

Shocking insurance company couldn't even get my details right so they tried making me pay an extra £400

The worst insurance company I have ever dealt with lost my no claims bonus through there terrible admin

Ridiculous prices I'd try all other insurance companies before acorn they should be a last resort

Really poor customer service, impossible to return through too and when ypu do unhelpful staff

They have a very bad customer service and desrespectfull. I never try them again.

Great company ,great customer service, il be staying with them for my remewal

I can’t even make an account on the website to pay my insurance

Been with same company for few yrs now.