I had a very disappointing night tonight thanks to KLM Dutch Airlines in Accra. Because of poor weather in Kumasi all the connecting flights were delayed by several hours. As a result I missed my flight of which I was pretty understanding. I arrived to the airport check in desk at 9:30 PM for a 10 PM flight. The check in was, understandably, closed. But then I expected to be able to re-book at the KLM travel and ticket desk and the staff were very rude and refused to help me re-book my ticket stating they were going home even though they helped the two people in front of me in line re-book theirs. Staff literally just walked away from me and other waiting customers (there were several who had missed the connection). This is not the level of customer service I would expect from an international airline.

I was traveling with my 4 and a 1year old there. We have five check baggage amongst us. I decided to take the bags first to go and check-in so that I will come back for the kids. I went very early there was a queue, so I waited till it was my turn. To my surprise, they will not check the bags in because they needed to see all passengers traveling. I explained why this happened the way it did, and no one there will help, so I called for the kids to be brought, and just before they could get there, the manager closed the check-in counter and moved all the staff. This was at 10:40 am for a flight leaving at noon. They ended up canceling our ticket we have been waiting forever to get. My kids haven't seen their mother in 4 months. How can they be so wicked?

We went there this afternoon in order to register and book for our dog that we would like to bring back to France. We were attended by a staff person that was not willing to help. We drove to the agency hoping to : 1. Book for the pet 2. Give dimensions and weight of the box and pet 3. Pay if possible 4. Get requirements to travel with a pet We left the agency with nothing of above. Only an instruction saying we should go to terminal 3 because they close at 8pm. End of story : we went to terminal 3, to be told that they were able to take care of us only if it's the same day as we are travelling. We lost 3 hours of our time. Thanks guys

This office customer service is extremely poor.My flight schedule form Accra -Barcelona from 10:10 pm to 12:40am only for me to arrive two hours before departure and told check in was closed. I went to report to KLM Accra office only for them to ask for extra payment for rebooking and that they couldnt do anything about. It took the office in Barcelona to get my issue resolved. I wouldn' t even give 1 star.

Just went there and the agents gave me wrong information about rebooking my ticket and urged me to cancel it. The office in South Africa confirmed my ticket is still valid and I'm able to rebook. I wonder how many poeple were told to cancel valid tickets because Agent L. doesn't know airfrance's regulations on rebooking tickets during the pandemic.

Please coordinate better between your operations and Zenith Bank. A customer can't drive all the way to your office to get information and be told that the bank will tell you everything and all you need is PR number. Only to get to the bank and be asked questions like exchange rate and ticket details. Ridiculous.

Located at the Kotoka International Airport, adjacen the airport post office, this building houses the KLM office. My only problem is that the car park is quite small and the building news a facelift. This office building is also close to the Ghana Civil Aviation Training Academy (GATA).

Official office of the Royal Dutch Airlines and Air France located within the airport. Have very little parking space, so if driving there kindly look out for alternative parking. Security can be rice sometimes but if you are clear about your activity they can be often helpful.

This is one of the Air France KLM offices at the KIA in Accra. Is one of the best. They have a nice place to wait before it gets to your turn. Have good customer service. If you want to book your flight or pay or even change dates, you can come over to do so.

If you don't pay Cash they Will change you more. They explained that they need To change the fee To US dollars( we paid with ghanaian bank card) and had To pay 1000cedis more than the Original fee was( from 5600ghs To 6600cgs) And when they

Seamless booking and ticket retrieval Experience. The staff quality is superb. Plus, if you make your reservation online, everything is a breeze. However, you could be sitting in line awhile on busy days, plus some one has got to tell you

Was trying to get a refund for a trip canceled before the travel date. Agent refused to give any reasonable directions, instead gave wrong instructions hoping to discourage the refund process. The agent was very rude too.

I was supposed to get there at 10am, I got there at 9:38, waited till 10:20 and the person I am supposed to meet isn't even at the office yet. I am thinking of leaving cos I need to go to work. This is so inconvenient

My favorite airline. They invest considerably into technology and customer experience and it shows. Downside is this office doesn’t open on weekends. Then again, that’s why they invested into online and mobile apps...

Ticket bookings with Air France and KLM. As a Sky Team member, you also get connecting flights to several destinations. Its located just behind the domestic flights terminal at the Kotoka International Airport

Easy to find. It is located in a well developed and mapped area. It is located on the premises of the Kotoka International Airport. The streets are tarred and they also have a parking lot for their customers

I simply had to change my name on my ticket to correspond with that in my passport, and the entire team could not help. I had to call your office in America to get it resolved. Unbelievable! Disappointing!

We had to wait outside in the heat (35oC) for 3 ( three hours)before we could actually go inside the office!!! It is impossible to call the KLM office in Accra to rebook etc ..it is really a NIGHTMARE

When there are more than 3 people in line please add more ticketing agents. Wait time is ridiculous . Customers have options with the competition and are willing to pay more for better service.

Takes too long waiting in queues to get served here at the ticketing desks. If you can do it online please don't waste time going there. Agent was very nice and helpful once it got to my turn.

Attended to by a very helpful staff, Mrs Boateng. Was patient and addressed all concerns effectively. Was the kind of experience I would like each time I visit the office. Kudos

Location of this office is far away from the terminal 3 and 2 and you have to walk outside to make changes in your ticket. New office in terminal 3 is always closed.

Very professional and friendly staff...but the prices for our extralugage are still expensive. Anyway there is not other way to send stuff to our country. Thanks

The wait times are too long and the contact number doesn’t even go through so it’s almost impossible to pop in and make a quick enquiry. Do better, KLM Ghana.

Good customer service here but there is almost always a queue!Do not forget to grab your waiting ticket before taking a seat if not you will wait for nothing.

Been there twice. My first experience was bad because I had to be in a long cue but the second time was awesome. Was served in the shortest possible time.

Nice facilities and services. But they do not respect the time of their customers. They see no urgency in serving customers when the place is crowded.

Took me 45 mins to get the answer to my question. Only one person was dealing with customers yet there seemed to be a lot of people employed there.

Lack of contact information. You have to physically go there in this 21st century. Customer service is unable to access online tickets.

Is my work place so am not strange to the place a very harmonious environment to be with a lot of good colleagues to interact with.

This is second time I am visiting this office. All staffs are very supportive in all respect. Over all, nice experience …

Your fly blue flight reservation: AirFrance, KLM, etc. They've got covered. However, only physical cash or card is accepted there

Nothing fancy, A/C worked well, take a number, staff is not in a hurry but they are helpful. Conveniently located near airport.

The place is too small for a ticketing office, patrons tend to spend a lot of time here. Customer service was very good though

Had a good experience with the customer service person there in 2015, actually saved me a good amount on a rebooking

Terrible staff very unfriendly you wonder why ppl take up some job just to be miserable im disappointed in klm ghana

Very comfortable and welcoming. I didn't experience the fastest of services but eventually I was well attended to

Customer service beyond description. They really have all the time for all your inquiries and they are helpful.

Only one office of AIR FRANCE In Accra near Emirates Office close and walking distance from airport terminal 1

These two airlines are getting on my last nerve. But that is what I have to work with during this period

It's nice. It's environment is clean and the atmosphere is accomodating. They are well organized too.

Everything went well, but more attendants needed to reduce waiting time. Its kind of irritating.

Good quick services. Well conditioned The office space is small so it can become very crowded.

Customer service is very slow, however was satisfied with service given. Room for improvement

Perhaps we were lucky, but we received fast, kind and friendly service. Our gratitude...♥️

Good place to be for all your issues including ticketing. Was there three months ago

Bad costumer service, reps are disrespectful and rude, and would even hang up on you

Fly with Air France to ur destinations at affordable rate with sound and safe trips

Good staff, friendly and competent. Got my money back. Many thanks. …

It was swift and I was attended to professionally. Their assistance was timely.

The atmosphere was cool and cordial with quick action on my issue. Thanks

Service runs slowly but when its your turn, they attend to all your needs

Excellent treatment and service, my first time going and I was satisfied

Good customer service and located at a vantge point around the airport

Staff are very nice to talk to. Not able to help me solve my problem

Flight delay Luggage missing for a month now Not the best experience

Things are smoother now after the COVID-19 restrictions were eased.

Staff very professional. The problem is the parking space is small

The place needs to be redesigned and some beautiful touches added.

Quality service and those at the ticketing desk are very patient .

Lovely people at KLM. Good customer service. I was better served.

Nice and a neat place and best customer treat. Keep it up …

The customer service officers can be more friendly n welcoming.

Rubbish service. Their telephone lines don't even go through.

Located at the right place and customer service is perfect

Poor service. Aloof staff. Unwilling to go the xtra mile.

Memorable experience which is forever engraved in my mind

The worst customer service. If you can buy it online do.

Quick and Awesome service Welcoming and friendly staffs

Agents are very friendly and accommodating. Keep it up

Good reception and professionalism of front life staff

Very helpful and resourceful. Good customer relations

If u dont have the patience to wait, dont for there

Nice to do business with them is all about flight ✈

Good services Value for money Go for the Fly Blue.

Buy flights ticket and do enquiries. I recommend.

Very professional staff. They assisted me so well

Long wait, need to consider time taken to be seen

Efficient staff resolved booking issues rapidly.

Had a very nice laid out plan and it's very nice

Nice reception, except the first two attendants

Great Staff, always ready to go the extra mile.

Very Friendly gentleman. Good customer Service

I love their unique flight mentioning services

Great environment... Good customer service.

Home of Delta airlines, KLM and air france

If u need good food then it is this place

I don't think they're operating this time

Excellent place, good customer service.

The environment is very cool and neat

I just don't like the waiting time.

Passed by on my way to the airport.

Fast and very professional service

Friendly helpful customer service.

They are good in costumer service

Non functinoning official number

Long queue. Not really helpful

Abose Okai makes who I'm today

We received excellent service

Very poor service …