The People were friendly, but the car was not as expected. They offered us a Toyota 4Runner, which was really used. The seats were dirty, the car had several scratches. It has run 43.000 miles . So it was not as new as I used to with rental cars. Another car of the same class was not available. So we need to take an upgrade to get a better car, a BMW X3 instead of the Ford Edge Class, that we have booked. But the worst thing is, that they did not put my wife on the contract as a second driver, which I have paid for In my german contract. They told me it is not necessary, she can drive. But later by checking my contract and after consulting my german agent, I found out that it is better to have my wife in the contract because of insurance facts. At Alamo in Richmond I asked for putting my wife on the contract as a second driver. They told me as well that it is not necessary by state law, because we are legally married. To put her on the contract will not be free of charge. So I went away. Later consulting again my german agency they advised me again to put her on the contract due to the insurance policies. They have to do it free if charge due to my german contract. I hope to find another Alamo Station on my trip. Otherwise my wife can't drive the car. Addendum: Today I got help at Alamo at Wilmington International Airport. The Lady at the counter were very friendly and helpful. She put my wife's name on the contract as additional driver without hesitating and free of charge. That was a real good service. Thank you! It might be a state law that a spouse is automatically allowed as an additional driver, but my german car rental agency informed me, that it is necessary to write her name in the contract to have the full insurances. Maybe it is because of the additional insurances that I have got from my german contractor. So next time please put the name of the spouse automatically in the contract. That is not a big deal, especially the second driver was already included in my contract. So I gave one point more, because the company Alamo helped solve the problem.

Overall ok. Easy pick-up and drop-off. The location is very small and there is no separate entrance for people. At this location you cannot select which car you get. Do take in account for extra delays because of Manhattan when returning the car. Do not get surprise when asked about E-ZPASS. Decide in advance if you think you needed an E-Zpass, as it costs extra $20 + the respective tolls. Driving out of NYC seems to be free but returning to NYC is $15, cash only. I avoided other tolls altogether with Google Maps so I survived without E-Zpass. I was offered an GPS device, even though I did not book one. When returning the car, the same happened to somebody else. The car had almost no windshield washer fluid so I had to buy some. Oil level was ok, but needed to be changed. Tank was not full. There are no gas stations around there.

Excellent attention and great service from Mason Mei. We had confirmed an economic vehicle, and Mason suggested a superior alternative. Together with my wife and 7-month-old daughter, we traveled with a GMC Acadia (SUV), from 12 to 15-09-2019 for a total of 1275 miles (2040 km), through highways and interstates in New York, New Jersey, Boston, Central Valley, Washington DC and Montauk. Sincerely a beautiful experience, knowing diverse places throughout the United States. Thank you very much Alamo Rent a Car, and especially to you Mason !!!

I almost never leave reviews, but this was one of the best rental experiences I've had from any rental company. Mason, the branch manager, personally emailed me after I returned the car to ensure I had no issues or problems. The staff at the location when I picked up the car was easy to chat with, wasn't pushy, and didn't try to upsell me on an 'upgrade' or other equipment, like GPS, etc. Overall, excellent rental experience and would definitely rent from again. I used to be an Avis fan but this experience may have converted me.

Massive thank you to the lady behind the counter that went above and beyond to help. I came in and was unable to rent a car as I don’t have a major credit card. She rang the airport and made arrangements for me to get one from there. She even booked it for me online and double checked with her manager that I would have no problems. She was amazing and I am so grateful

Très bonne organisation, je voulais louer une Camaro et le personnel m'a dis que il y en avais une qui arrivait le lendemain. Voiture propre (et même quasiment neuve très peu kilométrée). Pas d'arnaque Petit bémol, pourquoi on nous propose une Jeep quand on veux une "Sports Car"? Comme une Chevrolet Camaro, Dodge Challenger ou Dodge Charger. Sinon aucun soucis

My favorite car rental. I will not rent from anybody else, if there are no cars available, I just won't rent one. There are professional, friendly and the cars are new not like other rentals where the cars are a old the cars here are well taking care off and they are attentive to your needs. I love Alamo car rental in Astor Place NYC. Is the best.

This Alamo location is definitely a spot you'd miss unless you are looking for it and know it's the parking garage/entrance closer to 8th street. They have a wide range of cars at reasonable prices, even cheaper than Zipcars on occasion. For a one day rental, prices were fair and the process was painless.

We reserved a car over 24 hours in advance but received an email just a few hours before the selected pick up time, saying that we supposedly had canceled the reservation - not true, no explanation. We called their customer service line and

La mejor rental car en EE.UU. siempre hemos tenido buenas experiencias ,incluso tuvimos un accidente pero el seguro nos cubría todo. Volveremos a contratar ,aunque hay un asesor en LAX que siempre nos toca y es super desagradable.

The service received from the agents at this location is above and beyond! they make me feel welcomed, and i'm in and out on a matter of minutes. I've used this location twice this year and will be picking up tomorrow again.

Very friendly service and an excellent, very well equipped car. Because we had to wait a bit until the vehicle was cleaned, the manager gave us the fuel for free! Exemplary! We will always come back.

It’s in a convenient location. But they were unable to fulfill a reservation, and were unable or unwilling to offer any suggestions for an alternative. I would avoid renting here if at all possible.

A hidden location inside the parking garage. You wont see exterior signs but its there! Just walk down the ramp. This location was fantastic. Fast service no crazy upsell. Highly recommended

Far and away the most positive experience I’ve ever had renting a car! The manager was super helpful, I was upgraded and on the road in under 10 minutes, highly recommend!

The worse customer service we ever got!! The lady at the front desk doesn’t know how to deal with customers!! I believe customer service is the face of every business!!

La atención al cliente por teléfono es fenomenal, pero la atención personal en la sucursal de la guardia es terrible, tienen dos mujeres que para nada son prefesional.

En New York es caro, complicado y no dan facilidades para entregar el vehículo en diferente lugar. recomiendo hacer el tramite via internet antes del viaje

Amazing customer and car experience at that station. I do not know why all the other car rental locations (Alamo and other) can not reach that level.

Have rented cars here several times. The employees here are extremely friendly and personable. Always nice cars in good condition. Five star service.

The service was excellent. The staff were very friendly and helpful. And they have a lot of vehicles available. Very nice car-rental experience!

Ottimo servizio, prezzo buono, però ci siamo ritrovati delle spese ulteriori che non ci aspettavamo e che non erano chiare nella prenotazione

Fast efficient friendly service. A fun new Chrysler 300 to drive. This location is way better than the competing options that are nearby.

I rented from this location a few times. Never disappointed. Staff is always professional and friendly. Cars are in excellent condition.

Best location ever!!!!! Everyone is super friendly (of course you should approach them nicely as well). They will work with you 100%

It is not the usual place for Rent a car office, but the service was excellent. I rented a car for a great price. ✅ …

Very friendly staff.Great experience,car we got had very good specification.I would definitely recommend this rental place!

Josh and his team were great. They allowed me to cancel my booking and rebook a more suitable car. Highly recommended.

The two woman running the front counter were amazing. So friendly and helpful. Best rental experience I’ve ever had.

This place is actually great. I've returned 4 cars when I've driven from out of town and it's always a breeze.

Very good team, good price. Easy to take and easy to give back. I'll rent a car another time if I have to do.

Returning the vehicle was easy. Just keep in mind the traffic you are gonna find in the road.

Super service, super voiture, super manager (Mason Mei). Retour sans problème. Je recommande.

There was an issue with our car. We returned it at this location and Rob was very helpful.

Les commerciaux ont été très sympas et la récupération de la voiture a été plutôt rapide

Check in process is quick and smooth. Cars are very old. At 60mhp my car was shaking.

Buenísima atención en español, en efecto al llegar confunde la entrada. Recomendable

Very good customer service! Please consider giving all of your employees a raise :)

Excellent service, my only complaint is that they don't accept debit cards.

كانت الخدمة ممتازة والموظفة لطيفة وتم تغيير السيارة بزيادة معقولة في السعر

Very nice and helpful staff, easy process, and all was great with the car.

Good and fast service, too pushing for upgrades you don't need.

Had an easy pick-up experience and a solid car at a good price.

Chris and the staff are so nice and helpful. Car was perfect.

I appreciate that I was able to rent a car with my debt card.

Great service. Better than any other rental place in the area

Guter Service. Freundliches Personal. Zumindest bei uns :)

The service was excellent. The staff was very helpful.

Relativ schnell und problemlos den Mietwagen erhalten.

friendly staff, clean cars, after hours drop-off.

Friendly staff, good car, fair price, no issues.

Once you find your way in you're in good hands:)

Jany la Encargada y La Facil Devuelta Del Coche

My favorite car rental place. Awesome service

השכרת רכב במנהטן , שרות טוב ומחירים סבירים .

Não gostei do local e nem do atendimento!!

The Alamo staff are always very helpful

Easyvto rent from. Quick in and out

Péssimo.Pessoal malandro demais.

אדיבים, רישום מהיר ויציאה לדרך.

Great service and always clean

Friendly people work there

Nice service, great cars

Location is not there

Prices are the Best !

Très bon service

To expenses

Pricy $$$$

Good

ok