My experience as a customer of Alta has been so positive that I occasionally think I must be dreaming. I could never go back to W**g***** or C*S where I was treated as a drug-seeking bother now that I know what it's like to be treated like an individual with both a brain and feelings. Thank you, Alta. I recommend Alta to everyone.

Absolutely love Alto so much. It's seamless, often cheaper than even Costco, customer service is generally great, delivery is free (but tip your driver!). They also deliver with a delicious caramel - I luckily received 2 today which prompted this review. The only slight shortfall is that the mobile app needs some improving asap.

Alto is the best! They are always on time, they deliver at times when needed and customer service has always been so helpful! Very appreciative of their services, the best pharmacy we have dealt with and we have lived in many places with many pharmacies. They are great and their drivers are great too!

Delivery is great. Trying to get through with phone terrible. My order was messed up so I had to speak with someone . The staff person was great just getting to her awful. Work on customer service with phones. Not user friendly . Unnecessaryily Complicated . Made me consider returning to Walgreens

People inside the building are fine, but Alto pharmacy the organization is horrible. Screwed up my prescription multiple times, said medication was in stock when it wasn’t, and left me and my doctor both on hold for more than a half hour. Website doesn’t work and it’s garbage service all around.

Your delivery persons are no doubt very challenged by the very dark, narrow poorly lit road that is where we live. Please try to schedule my deliveries in the daylight, befoore 6PM. Your deliveries ahve been fine but with the winter weather be aware it is not eay on Hillside Ave in Mill Valley.

When Alto works like you’d expect, it’s amazing. But when you rely on it for important prescriptions and they mess things up, it’s a nightmare. No one picks up the phone when you need to talk to someone. They will reschedule deliveries with

I was missing one medication in a scheduled delivery and gave pharmacy a call to resolve this. Instead the phamracy mentioned that their cameras caught them putting in the medication and refused to believe me that it was indeed their fault.

I've been using Alto Pharmacy for almost a year. I really appreciate that I can have my medications delivered to me. It's super easy especially because I can do everything from the app. And if I'm having issues with insurance they have been

I started using Alto a couple years ago after years of growing frustration with CVS and Riteaid. My doctor indicated that their number one priority was customer service and that was my experience for the first year. All good things come to

Wish I had discovered Alto months ago. They accept insurance, no delivery fee, and it’s seamless: physician sends over prescription, Alto emails you, and you can schedule your delivery on their app while making any necessary customizations

I am immensely disappointed in Alto. I am not sure what changed within their business over the past year but the difficulty each month to simply get my prescription filled has given me great anxiety and hardship. There always seems to be a

Simply the best pharmacy. Delivery always arrives when scheduled. App is super user friendly for transferring prescriptions and scheduling delivery. And message system is extremely convenient for determining pricing and insurance coverage.

I requested three prescriptions about a week ago. Though I received a notification that my prescriptions have been delivered, the delivery never arrived. I requested a replacement delivery by messaging through the app. They indicated they

What happened to Alto? You can't get a human to answer the phone, they botch important prescription deliveries, and they don't respond in a timely manner to messages on the app. I LOVED Alto, but I cannot count on them any more. I need a

There are pros and cons about this pharmacy as any other. I give them high marks on the friendly delivery drivers, sometimes they time of delivery doesn’t quite mesh up with the time but the delivery service is a definite plus. Okay now

Usually my deliveries come on time and are easy to locate. However, today my delivery was marked as having been delivered and there is no package to be found. This isn't my typical experience, but for some reason today's delivery didn't

Alto was great, but they recently started sending a teaspoon of pills in a bottle the size of a soda can. Those oversized bottles are super inconvenient, they don't fit in my medicine cabinet, and they are awful for international travel

Alto Pharmacy's customer service is zilch. I have several prescriptions that are delivered monthly, on different days. One of my regular medications in late Aug 2023 Alto One claims was delivered. I have not received the medication, and

Courier was nice. The whole drop off thing was good. Only reason I did not give 5 stars is that the delivery was late. The delivery window was 2-6 and they arrived at 6:30. Not splitting hairs...just stating the facts. All good though!

Abhorrent service. They’ll tell you a medication is on its way for weeks, with multiple confirmations from multiple staff, only to then tell you they can’t provide said medication anymore after making me wait for weeks and providing

Wow. Talk about downhill fast! I have loved the ease of using Alto, but when my doctor put me on a new daily medication necessary to stay alive and function well back in November, something went horribly awry. This is an inexpensive

Easy Professional Quick. I’m sold after using a cvs for over 30 years it has become a nightmare trying to get certain RXs. They even told my surgeon for knee surgery what I should and shouldn’t have for pain after (talking 4 days of

This is now the third time in a row that Alto has completely messed up my delivery. My prescription is no where to be found and I'm getting zero assistance from the support team. Your service used to be wonderful, what happened?

Thanks for great service. If you hadn’t notified me ahead of delivery that there was a prescription the doctor had not renewed, it would have been a lot of trouble. Instead I was able to correct the mistake in plenty of time.

The delivery experience was amazing!! There are text reminders that the courier is on the way, and even a link to track the GPS location, so you're not waiting at home clueless. Why aren't FedEx, UPS, or USPS like this?!?!

Home delivery is great in theory - and Alto even has a tasty caramel they'll throw in - but Alto has dropped a number of key things on the ground very badly, so I cannot recommend them as a mail-in pharmacy.

The easiest at-home pharmacy delivery you'll come across! Efficient, modern, and highly communicative throughout the entire process. I appreciated the quick shipping and delivery scheduling feature as well.

Just a reminder to look at the customer’s delivery instructions. The doorbell woke the kids, which is one of the reasons why we asked for the delivery to be done without ringing the bell.

IMO there is no better than Alto Pharmacy. In over four years of service, they've never gone wrong. The couriers & staff are efficient and friendly. Alto is very accommodating and quick.

I love the fact that you have a Delivery Service right here in the city. The only drawback is not speaking to a live person. Other than that, it’s TERRIFIC!!!

We've relied on Alto for years now. Fast, friendly, professional delivery! And the pharmacists are available by phone or email to answer your questions.

Great experience overall! Delivery experience is always good! This time I had an awesome experience with customer service representative Lupe,

Alto Pharmacy has been amazing to work with. Cannot recommend enough. Will happily tip couriers to avoid going to bigger chain pharmacies!

Alto is always on time and keeps me informed throughout process of medication refill,delivery process. Excellent job! Thank you very much

Considering the wait time was complicated by pre authorization fr my insurance, Alto cane though…appreciated all the support n efforts.

I was a little shocked that I got a text at 5:30pm saying that my delivery was coming in half an hour and it showed up at 10pm.

I was expecting today delivery of: a) CLOMID 10 TABLETS. It was not delivered. I have confirm the price and the

great service, very nice and courteous. I feel horrible that I currently have no income and can't tip :(

Easy, friendly, accommodating for delivery details. And with every delivery, they include a sweet treat!