American Swiss - Somerset Mall

70 reviews

Centenary Dr, Somerset West, Cape Town, 7130, South Africa

www.americanswiss.co.za

+27218501939

About

American Swiss - Somerset Mall is a Jewelry store located at Centenary Dr, Somerset West, Cape Town, 7130, South Africa. It has received 70 reviews with an average rating of 3.7 stars.

Photos

Hours

Monday9AM-7PM
Tuesday9AM-5PM
Wednesday9AM-7PM
Thursday9AM-7PM
Friday9AM-7PM
Saturday9AM-7PM
Sunday9AM-7PM

F.A.Q

Frequently Asked Questions

  • The address of American Swiss - Somerset Mall: Centenary Dr, Somerset West, Cape Town, 7130, South Africa

  • American Swiss - Somerset Mall has 3.7 stars from 70 reviews

  • Jewelry store

  • "American Swiss Somerset Mall - Extremely disappointed and highly disgusted with service received"

    "I went to American swiss on the 18/05/2023 in Somerset mall I saw a stud earing that was R170 Janine attended me when I was about to pay she said to Tania the earrings cost R399 but on display it says R170 Janine said their system is down they will not be able to assist me but they continued assisting other people"

    "Low quality manufacturing after service!! My fiance bought an engagement ring in December 2021, which i had to take back to re size and as such have only worn for approx 1,5 months"

    "I've purchased a fair amount of quality pieces of jewelry here over the years"

    "I bought a necklace from American Swiss for my girlfriend"

Reviews

  • Andrea Coetzee

American Swiss Somerset Mall - Extremely disappointed and highly disgusted with service received. My partner bought a beautiful necklace on 3rd of December 2022 at American Swiss Zevenwacht Mall (which was my birthday gift). He was told theres a 3 month warrently as well as 3 month guarantee should anything happen to necklace such as should birthstone pop out which is very common his more then welcome to return to any American Swiss branch for repairs. Morning of 30th of January 2023 i decided to take necklace out of box, about to tie necklace around neck birthstone popped out. Evening of 31st of January 2023 i went to American Swiss Somerset Mall branch which is the closest branch to me, got to store at exactly 18:40 ( bare in mind the sore close at 19:00). Walked in store, sales lady with the name of AMBER stood at pay point, extremely irritated and extremely unfriendly made as if she didn't see me enter. I approached her, explained situation she said she will have to send necklace for assessment, i explained 3 month warrenty as well as 3 month guarantee, she took original slip, took my ID and said i will be notified via SMS of outcome. On 8 Feb 2023 i received an SMS with a quote of R 366.56. I called store immediately and queried SMS received. Told sales lady i refuse to make any payment as warrenty and guarantee still valid, ive spoken to numerous sales ladies on telephone, partner called as well but, no one attempted to listen nor help us. O 9th of Feb 2023 i received an SMS my repair is ready for collection, called store again sales lady who answered confirmed necklace at store but no repair has been done. Myself and Partner decided to go to the American Swiss Somerset Mall Branch and speak to manager. On 11th of Feb 2023 myself and partner went to branch, same sales person AMBER stood at till point, extremely unfriendly and looking irritated - explained situation again - she then confirmed necklace returned without repair as we didn't make payment, my partner asked AMBER what the repair report said - AMBER literally had no respond, she opened a book in front of her, stood there reading report, walked away from us, went to her colleague with their backs facing us. Came back to us and said she will re-book repair and request a repair under warranty. WHY WAS THIS NOT DONE IN THE FIRST PLACE? I AM HIGHLY DISAPPOINTED AND DISGUSTED IN THE LEVEL OF SERVICE, CUSTOMER SERVICE AND ATTITUDE WE RECEIVED FROM AMBER, PROPER TRAINING NEEDS TO BE GIVEN AND CLIENT SERVICE IS WHAT YOU LACK!

  • sindiswa mdlokolo

I went to American swiss on the 18/05/2023 in Somerset mall I saw a stud earing that was R170 Janine attended me when I was about to pay she said to Tania the earrings cost R399 but on display it says R170 Janine said their system is down they will not be able to assist me but they continued assisting other people.I m very disappointed with their service they even referred me to Stern's to go look for the same earings I ve been a customer for American swiss for yrs I've never experienced such abad service instead of saying they made a mistake they made me look like a fool .

  • Camilla Cupido

Low quality manufacturing after service!! My fiance bought an engagement ring in December 2021, which i had to take back to re size and as such have only worn for approx 1,5 months. Had to return the ring on 22 March as one of my diamonds had fallen out. Today they advised me that it would cost R865 to have it fixed!! I feel this is utterly rediculous as its virtually brand new, I mean 3 months are you seriouse. I feel it is unfair to expect me to pay as this is not my fault, the defective product should be taken back and credited or exchanged?

  • Rivaldo Ferreira

I've purchased a fair amount of quality pieces of jewelry here over the years. They have kept beautifully and have made for many a wonderful gift. Yet, I feel like the service has been severely deteriorating recently. You stand in the store, which is not very large, for about 5 or so minutes, marveling at the products behind the glass. But no consultant or sales person deems it fit to assist you in your search. A rather foul mark on an otherwise pleasant experience.

  • Aidan Thomas

I bought a necklace from American Swiss for my girlfriend. The clasp broke after a few months so I took it back to get it fixed as it was still under warranty. They sent it for "assessment" and told me it's not a "manufacturing" fault and I had to pay R500 to fix it! Above that when I went in the lady I spoke to was completely disinterested in helping me and made me think that they would just fix it. I will never buy anything from them again. They will rip you off!

  • Odile Momberg

Absolutely disappointed in this shop! They claim the rings are under warranty up until six months after purchase. One of the stones in my ring fell out a couple of days after purchase and they want to charge… Utter nonsense!

  • Cheran Young

Staff were so helpful when I brought in a water damaged watch. No arguments signed it in and before I had left the store they had sent me an sms giving me ref. number. Happy customer.

  • AMEERAH BINT ASHRAF ABRAHAMS

Diamonds is a girls best friend Always helpful staff, even when i walk into the store dead broke but you make me feel like i need to spend‍♀️ its good in a bad way lol …

  • Naomi Isaacs

I stepped into your shop,and I had to ask for help,not that the store was busy at all. I purchased a gift,and I had to for the box to be wrapped. Very unfriendly.

  • Keeva2108

Walked into an empty store. Waited 30 minutes. 2 sales ladies just stared at me. Eventually a 3rd sales lady came from the back and assisted me. She was a star!

  • Riaan van Rooyen

Very helpful and pleasant staff. Went out of their way to assist. Keep their word when it comes to phoning back. Will definitely use them again.

  • Thomas Knowler

Never buy a ring from these monkeys, stones fall out within a few days and then they try and charge you for it. Highly disappointed.

  • Elizabeth Volschenk

Better service at Paarl Mall. My ring not ready and no one calls to let you know. Paid courier services and no ring!!!

  • Marilyn Oelofse

Was very happy with the service and found the perfect wedding band for my fiancé almost instantly …

  • Fabrizio Diantina

Nice shop with not a lot to choose from, but friendly staff and reasonable prices.

  • Willem Kruger

Dis is n baie goeie gelee jiwelierslier winkel met baie verskeidenheid produkte

  • Lizahn Lotz

Didn't answer any of my calls, not sure if loadshedding might have an impact.

  • Jackson Gerald

Shop is welcoming. Staff can do more. Consider seating for clients.

  • Liesl Hendricks

Phoned and phoned over 2 hour period and I cant get hold of anyone

  • Springbok

Been with them for years, never a problem, always helpful

  • Denique Daniëls

The staff is very helpful and friendly. :)

  • george adams

My wife's brilliant new wedding ring

  • jonathan richard

Where wedding dreams come true!

  • Elize De Wee

Find always something special

  • Susan Bonnet

Good service feom sales lady

  • Candice Cooper

Lovely shop and good staff!!

  • Essy Kuhn

Excellent service as always

  • Jerome Piedt

Great service with a smile

  • Olivia Jacobs

For the love of jewels

  • Tendai Mathe

Best service ever

  • franz slabbert

Had all I need

  • Christopher Karelse

Service …

  • Oneotwo Octane

Friendly staff

  • Edgar Lennitch

Very pleasant

  • Peter Juries

Didn't visit

  • Liza Wolfaardt

Nice variety

  • Anthony Serfontein
  • Candy Ebrahim
  • Judy Vollmer
  • Elmarien Jordaan
  • Nicole Adams
  • Marzanne Van Der Merwe
  • Laurette Kupa Mhlanga
  • Ilana van der Westhuizen
  • Bruce Logan
  • Anette De Souza Dias
  • Riaan DroneGuy
  • Ricardo Mkosini
  • Christina Malherbe

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