Read this whole thing if you want to know what to expect riding with American Taxi. I never write reviews, but I need to call them out for fraudulently charging me more than double my fare. My phone died while out with friends so I couldn't order a ride share home, no cash, and only my debit card to pay for a ride. American Taxi did have the ability to pay with debit, so I got my ride home for $23, swiped my card, and asked for a receipt. The driver said they can only email a receipt, so I put my email into the screen, double checked it to make sure it was correct, and left the cab. The next morning I noticed I was charged $51, and no receipt was ever emailed. I have called the number on here repeatedly but nobody answers, I ended up having to dispute the charge with the bank. Taxi 0189 ripped me off. Reading other reviews it looks like this is an ongoing problem. They wonder why they lose customers to ride shares. Never use these guys!

This is the second time we've ridden with this cab company in New Orleans. The first time, our driver got lost and we had to gps him the directions and still charged us for the distance he got lost. The second driver was the worst. He input our address in his GPS and blatantly igonered all the GPS directions and took us to the complete wrong side of town, only to turn around and eventually take us to the right so side of town. We called him out on the fact he ignored the GPS and took us to the wrong side of town on purpose to charge us the extra distance, and he blew up trying to tell us he was doing us a favor by only charging us $30. No sir, even the taxi we took the previous night who got lost only cost us $17 and we left from the same spot to head to the same place. Uber has always been fantastic. We will never ride with taxi ever again.

I flew in @Louis Armstrong N.O. Airport 2wks ago. A lady walked up to me and ask if I would call a taxi service for her. I Goggled "taxi services" near me. I started calling each one until I got an answer(had been forwarded to a record messages) take in mind this was about 10pm, after calling (3)taxi services this one answered. I gave my phone to the lady to speak with the person. What touch me was this lady needed to go to Mandeville, LA stated to taxi service the amount of money she had left and taxi service agreed to take her. Shortly after I left airport taxi service called to ask where would I be would be arriving in 5mins I explained that it was a lady needing services and gave a description of the lady to him, told him what gate area we was waiting in. I got off the phone and ask the Lord that he would see the taxi to the lady.

I called American Taxi one day before traveling to New Orleans. I was immediately told it was no problem to pick me up. After speaking to someone from the office, I received a phone call from my driver. When I did not answer I received a text message informing me who he was. My train from MS was delayed for nearly 4 hours due to the weather. My driver, Mousa Housheya, reassured me that he would wait on us no matter the time we arrived. This man was a God send for me and my family. He was extremely professional and one of the sweetest people I have ever met. If you are in New Orleans call American Taxi and ask for Mousa Housheya. If you can't pronounce it correctly tell them you want cab #0567. I promise you won't be disappointed. He is the best!

This review is for an American Taxi driver. His name is Mousa, and he drives Taxi # 0567. In early October, he picked up our group of 4, and while in his cab, he suggested that he could drive us to the airport on the day we left town. We made special arrangements with him, and exchanged cell phone numbers. He called ahead to verify our pick-up time, and to let us know he was on his way. He was courteous, friendly and reliable, and seemed honest and appreciative of our loyalty to keep to our arrangement. He even parked at the car rental terminal and carried our bags for us on the lengthy walk to the building. My 67 yr. old bad back appreciated that. Based on my personal experience, I would recommend him highly.

Today 8/12 around 5pm Cab #1350 was very rude while picking my family and I up from the airport. Did not turn on his meter and thought we were paying cash $60. Turned on his meter and we swiped credit card. He could not get it to work while the message on the monitor was saying card accepted. After the second time my wife refused to swipe the card a third time. She wanted to check her card balance before to be sure she was not double charged. That's when driver became rude. I had to step in and tell him to watch the way he was talking to my wife. All this while my kids where in the back seat. Never again! If something is not done about this driver I will continue to post on social media about American Taxi.

This morning on the way to work.. Driver in Cab 1616 decided my vehicle was in her way for her last minute merging on to I-10 on David Drive. She came with in inches of hitting my vehicle because I wouldn't let her in. Using her Dodge Caravan cab as a weapon to threaten to hit me is unacceptable. I should have let her hit me and let the cops tell her who was at fault. Last minute lane changing crossing the white line is dangerous and against the law. She then proceeded to speed and weave in and out of traffic and at one point get in front of me and brake check me.. I have pictures of her cab and a video of her so there is no question it was her.

Barbara G. I got a taxi 7/30 about 10 am from a shorter older man, with an accent. I wanted to go from the pier to pick up a car at an owners house. I gave the driver the address, who insisted I should be going to the airport which rent cars. He drove towards the airport, then drove to the address o had given him. He caused a lot of anxiety for my husband and me. Then, he overcharged me for the ride, which should have cost $40, as it was a 20 minute ride. He requested $50. I feel he took advantage me, because of my lack of familiarity with the city. Next time, I will ask first, the mileage distance for my destination and price.

We had Eli as are cab driver my hubby is a trucker so we had a little down time and wanted to see the sites of New Orleans I had already choice a couple of places I knew I wanted to see but as we are not from here I told Eli what I wanted to see but told him if there was stuff he could suggest that would be awesome which he gladly did he was an awesome cab driver and tour guide I would highly recommend him to anyone wanting an excellent driver and tour guide he knows his stuff and is very patient when it came to wanting to take pictures if I could give him more stars I would absolutely sweet gentleman

The dispatcher lied to me for over two hours continually telling me, yes, yes, there's a car on its way to pick you up. This was three days after Ida had hit NOLA so it was understandable that things were not normal. However, for that dispatcher to continue to reassure me that there was a car coming within 15 minutes each time I called over the two hour period was nothing short of fraud. Eventually, I had to flag down a private vehicle and offer that man twice the cab rate to get me home. Shame on American cab. Simple honesty would have gone a long way.

I caught an American Taxi from the airport. Gave the guy the address on a piece of paper: he took me to the wrong address, demanded that I get out of his cab, and then called 911. I filed a complaint but did not get any response from the company. If you think it would be fun to be dropped off in the middle of some residential area that you know nothing about, this is your cab company! The cop said, "Ha-ha. You are in Metairie, not New Orleans. Don't take taxis; take Uber."

Worst experience ever. Do not use , I repeat do not use. They do not start the meter . They charge whatever they want. This was the second taxi service we in New Orleans , the first service was amazing (can't remember the name) . But American taxi, was awful. Like I said before, never started the meter. So it doesn't show how much the fare is. They just charge whatever they want. First ride was $10 , second was $15 same number of passengers and same distance.

Horrible taxi service the taxi never showed up I requested a taxi from the hotel room around 4:30 AM to take me and my kids to McDonald’s and then we’re going to Gentilly to his dads house before school and he never showed up after he asked me did I have 50 bucks to give him before the ride even started before he even got here and he started to ignore my calls because I told him the ride is only $15 I will be calling corporate very unprofessional

Left a bag in the taxi - don't have the Taxi number- but have the taxi driver name!!!! and all American can do is give us a case number. Said if we had the cab number all would be good. How is the cab number better than the driver name Very disappointed in the lack of caring. We left the bag while en route to the emergency room due to a family emergency. A little help and understanding would be awesome - but is entirely lacking.

If i can give this business 0 stars i would. Took taxi ride that was 0.5 miles in new orleans, and was charged $10. The next day i wake up and had a $43 charge on my account from this place. After calling the company numerous times no one is wanting to help and blows it off. Horrible company, and people in charge. Not surprised that eevry other review is having the same problem i am. This company is a bunch of scammers.

I would give them less if I could. Won't answer a phone or return a message. When I finally did get an answer, I was told they would find out where the driver was and call me back, didn't happen. I am stuck with no car and can't get a cab I suspect because they don't want to drive ten minutes out of the city. Don't mess with these guys, you would probably be stranded if they did take you somewhere.

Do not use this company or any taxi in New Orleans I fell asleep in the taxi last night Woke up and my pockets were rifled through Noticed this morning I was Missing about $400 cash my debit and credit cards were missing My bank account was cleaned out. Should have known when i told the guy when i wasn’t paying for my fair cuz it was way too high that he didn’t argue at all...... CROOKS

Shout out to my taxi driver Eli! I’ve taken hundreds of rides and never have I had someone be so attentive. Eli was very friendly and enthusiastic to share his knowledge and recommendations to make our trip to New Orleans memorable. The drive from the airport went smoothly and it was nice to ride in a clean vehicle (yes, this matters)! Again, thank you Eli! Merry Christmas

If I could give them a negative star I would. Called for a cab thirty minutes ago. They said seven or eight minutes. Did not answer for the two calls I made after. I had to call another cab company tfor work and I’m late. Do not make the mistake of attempting to use this company they will disappear off the face to of the earth after agreeing to pick you up. Horrible!

On Sunday Sept 16th, 2018, the driver of vehicle #0704 was extremely friendly and very kind! I forgot my phone in the back of his vehicle. When I called it, he answered right away and returned it to me within minutes. He did so without expectation of payment or a tip. Just a good person! Excellent company and would recommend American Taxi to anyone in New Orleans!!

Cab number 0202 just tried to run me off of the road on West Napoleon headed toward Kenner. I wasn’t going fast enough for him and he tried to dodge my car and a school bus that was going too slow for him. He raced in front of me and then slammed on his brakes so that I would hit him. If this is the way you run a taxi service then you should be out of business.

We had an excellent driver by the name of Elyne Merant and he was very friendly and helpful on giving us pointers on restaurant and food places to visit and we even arranged a return pick up to the airport very early in the morning and he was there extremely prompt I highly recommend this driver Thanks Mr Merant we had a great time Yours Truly Marquez Family

my husband and I was walking back from the Gumbo Shop at night I would say around 9ish and while we was walking one of the guy's from American Taxi and stop us and he was so sweet he took us back to our hotel Thank you American Taxi after reading some of the bad review's I think they need help 'cause American Taxi is nothing like those people say they are

We had a superb experience with Mousa, our driver. He contacted me the day before our pickup to confirm and introduce himself. He arrived early and texted again to let us know. He drove us to the airport safely and was very pleasant. Very professional and reliable. I will use this company again the next time I visit NOLA. Highly recommend.

I made a reservation for a 4:30 AM pick-up the night prior to a flight. Not only did no one show up, no one answered the phone when I called to check on the situation. That is everyone's worst travel nightmare - scrambling for travel arrangements at the last minute before a flight. Thank goodness United made made it quickly to pick me up.

I called the first time to ask how long it would be to pick me up and was told 10 to 20 minutes. Then I called again to place the actual order for pick up. Waited a half hour and tried calling several times with no answer. Finally had the phone picked up and was told there was no ibe in my area (near carrolton and oak!) To get me. Wow.

Wanted $40 just for a ride 2.7 miles home after work during Mardi Gras in New Orleans. Refused to give me service unless I paid the $40 in cash. That is crooked and not what it cost at all. That trip usually cost me $14 + a tip and the cost is meauserd by a timer. Jankey forginers if you ask me !! NEVER USE DURING MARDI GRAS

I had zero problems today getting a ride from the Marigny to the airport. Showed up when I was told they would (a major victory in this city), she took the most efficient route to deal with Saturday/Mardi Gras traffic and the ride was $36 plus tip. Just what I expected and a third of the cost of Uber or. Lyft at that time.

Got us where we needed to go, but fares were price gouged at times and so inconsistent. Numerous same destination trips cost different fees. One cabbie charged us $20 for the same ride that costed us $7 to get there for approximately the same amount of time and the meter was off in the cab as well which was a red flag.

Driver Musef was very nice and helpful. He wasn't able to drive to my hotel to pick me up (due to incident that has the streets blocked off) so he parked and walked to get me and take me back to his vehicle and on to the airport. I appreciate him so much! Great service. Will use again next time I'm in the city

Worst experience ever!!! The taxi driver said our ride would be $25. In the morning after I checked my card activity and they fraudulently charged me $78 for a 3 miles ride. I tried to call them several times but they won't answer the phone! Also, the driver was extremely rude and drove way above speed limit.

I used the taxi service on Friday evening from Airport to the French qtr. Upon departing the taxi I left my laptop bag in the cab. Representative from American Taxi was able to help me make contact with driver and I received my bag fully intact the next morning. Really thankful for this incredible service.

We nearly always take Uber these days, but because it seemed convenient we just got into a cab in the garden district. But the driver would not turn on the meter and tried to strong-arm us on price. We refused and really had to shout to get him to stop the car and let us out. No way that's ok.

Got into a cab from this company, phone was dead but only should've cost me about 30 bucks giving e or take check my statements this morning and it showed they charged me 80, can't remember the cab number but I'm pretty sure a 15 minute cab ride doesn't cost that much... Never using them again

Van number 0693 is the worse driver in existence. She parked next to me over the line and her passenger hit my car. When I told her about it she said it wasn't her problem. Bottom line she's a trash employee and person who wouldn't apologize for her customers mistake or her parking mistake.

I was having issues with Lyft picking us up in front of the hotel. American Taxi Company was able to swoop in and pick us up! Nice ride, cool driver (Glenn?) and we got some history on New Orleans! I was called & given the car# & drivers name. Then I was called when driver arrived. Seamless

Driver 1426. He was very aggressive and was very upset that he had to drive us from the Superdome to Uptown. We asked him to make a stop and he said "I'm not your personal driver" and yelled and got violent. Felt very unsafe and treatened. Do not take this cab service for your own safety.

Driver took us to the complete wrong location and being that i am not from this area i had no clue. Alot of money waisted. It was raining and dark. I really would like a refund. I even tipped the deiver decently to then Find out i was at the wrong location. Very inconvenient and upsetting

Everything in New Orleans is too expensive people won't come to this town if they get gals every time they turn around this taxi service was kind of high but it did serve the purpose when did a meal cost $50 in New Orleans at a fast food restaurant on Bourbon Street hello people

People be aware of this can company. Caught a cab from canal Blvd to neighbor near lakeside mall and was charged $25.00 so called flat rate.Checked by card balance and discovered driver stole an additional $14.00 frim my card.I will never ride with that company. Serious Thives.

DO NOT USE THIS TAXI COMPANY They are crooks and scammers who become angry and disgruntled when you are unable to pay in cash. We were double charged for a rather large fare. Upon contacting the driver and the company they basically dismissed that this incidence ever occured.

Crooks they attempt to lead u to believe the credit card machine isnt working so they can charge whatever they want. Flat out said i have no cash and after much reluctance all of a sudden the card scanner worked. This Happened everytime we got in a cab, mostly with American.

First experience with a taxi service. The lady on the phone was helpful. Made an appointment a week ahead of time. Two days before pickup they called me to confirm the date and time. The driver was very nice and helpful. She was there on time and a very nice person.

We had an excellent experience with our driver. He was early for our groups scheduled pickup. After he realized we wouldn't need the second cab we booked, he canceled them, saving us some money. Very personable and customer service oriented. Was very happy!

The driver knew directions well, but he was driving and texting. The texting really bugged me, because he wasn't always looking at the road. I asked him why he was texting and he mentioned something about his wife. I did not feel safe in the cab.

American Taxi #1616 nearly ran me over on Poydras just now. I was crossing St Charles as the driver was making a left turn onto Poydras. Fortunately I looked behind me before I crossed and stopped before the vehicle sped by, inches away from me.

I visited new Orleans from Philadelphia and any where I travel I use cab services. Going to a tour I took a cab in going back to my hotel in the downtown area of New Orleans was a nightmare. I'm in the Garden District since 3:30 calling

Taxi driver 0536 is speeding through the bicycle lane in the cbd ( always see American taxi doing this). This guy almost hit a bicyclist and a car that was parked. Tried to call them 3 times to Report his driving but they never answered

Called to book a taxi to the airport. It cost me $36 to get here, which is the standardized rate from central New Orleans to the airport. They insisted it would be $45. I don't appreciate the attempt to rip off a visitor to the city.

I felt as if i should of walked seen the driver didn't set trip fair charged 36 bucks for not even a 10 minute ride, tried to pay by card and he said his machine was broken. Figure employee was ripping off his own company and me.

Called and it appears to be someone’s PERSONAL phone number that was wrongly listed. They are receiving lots of calls for this and other services. They’re number was unlawfully listed as a means of harassment. DO NOT CALL!

Horrible drivers and bad manners after being reckless and causing an accident and refusing to share insurance information taking off.then the company kept hanging up on hs when we called trying to get proper information.

I was driven to the airport by Mousa Cabin. He was very nice, told me a day before when he'll be coming for the pickup and was nice overall. The machine in the cab did not give me a receipt so he sent it to me on phone.

Drivers are not friendly don't run meter over charge everytime report to city was charged 25 dollars for a 10 min ride uptown with no meter will not use cab again or Will tell guess at hotel to look other cabs don't use

Called at 0230, he said he would arrive in 5 minutes. He arrived in 3 minutes. Needed transportation to the airport. Clean and smell Nice vehicle. Good conversations, and Very Courteous. Will be using again.

Taxi number 1097 on March 29, 2019 at around 5:30 PM was driving very reckless. That driver should learn how to use signals. Had an elderly passenger and showed no regard for other motorists on the street.

Cab driver refused to put the meter on, charged a set price at 4 times the normal rate, and accepted cash only, no credit cards. Douche bag company should be out of business and taxi license revoked.

Called American after I waited for a lyft for 2 hrs....he showed up immediately and was very kind and helpful...made sure I got in safely...I even set up an appointment for my ride to the airport!!

Fast response and fair flat $36 price to the airport. My driver drove a little faster on the highway than I am comfortable with, but was otherwise excellent. Assisted with my bags and door.

Took us last minute to the airport at 4:00 AM when we couldn’t get another ride. Arrived early, got us there early. Appreciate the good service and clean car. Moussa was a great driver

I was quoted $36 for a ride to the airport from French Quarters. However, the driver charged me $45. Disappointed that I booked my ride with them and fell totally cheated. Beware.

On time(actually 12 minutes early)! Had a very Clean vehicle. Driver had Very good driving skills. Held Great conversations. Reasonable prices. Great communication before pick up.

I will never use this service again. My driver got on the interstate and was doing nearly 85 and almost hit a couple of other cars. Driver was rude when I asked him to slow down.

Worst Place EVER! booked a taxi. was told 20 minutes, 30 minutes later i call to see where my cab is and was literally told to "Get Lost" this place should be shut down.

Mausa was great and suggested we change the time we left for the airport based in local traffic to get there in time. He cared very much for our comfort during the trip.

Dispatcher never got me the taxi I waited for almost 2-hours far. So I started to walk. I really could have use a taxi to assist with getting the groceries home. …

Called a cab, waited 30 minutes and he never showed, had to call another company since nobody picked up the phone when i tried to call back for an update. Don't bother

No one answers the phone when trying to call!! They let their drivers drive erratically through the French Quarter! Their business is horrible! Call an Uber or Lyft!!

Terrible. Zero customer service and unnecessary wait times. Use United cab. Our driver arrive in under 10 minutes from first calling and was genuinely a nice person.

Over charged us. We paid $8.00 to be dropped off and the return trip was $15.00 said there is a standard fee to pick from hotel to hotel. We went on a river cruise.

Perfect Ride. In time to the minute. Texted me 5 minutes before pickup. Super courteous driver. I travel a ton. They hit the mark. I give them my highest marks.

We scheduled a taxi for the next morning. We received a confirmation call, and the driver called us when he arrived at the hotel a few minutes early. Thank you!

Perfect! Excellent service, easy to book and on time without a problem. Especially great for the prompt service on stressful mornings such as a departure.

$4.70 from our hotel to Jackson Square(4 blocks). That's cheaper than pedicab (plus you'll be in a/c). Other cabby, later, charged $15 to take us back. ??

Ayman Bahar in cab number 2048 was amazing! We accidentally left a purse and phone in the cab and he went above and beyond to bring it back to us!

Called on 3 separate occasions- no answer first time- no shows next 2 times. Sat in front of hotel and watched them drive by multiple times.

I thoroughly enjoyed my ride to the airport it was quick and Eli kept me laughing the entire time. Definitely recommend this taxi service.

HONEST AND CHEAP!! It cost less for 3 trips with this company than it did 1 trip with another company (all the same distance)!

Took a 5 minute, 1.5 mile drive and was fraudulently charged $75. Don't answer when I called to resolve. Avoid at all costs

Their drivers are dangerous and will not drive safely. I would not trust them to get me or my family home safely anywhere.

When Lyft failed to pick me up, they got me to the train station just in time. I was very grateful for the good service.

I don't know how the ride was because they never showed up and wouldn't answer my calls to check on the status.

Great and fare price. Beat UBER for around downtown. 3rides and all enjoyable with knowledgeable driver.

Cab #1002 driver Ideal was great, he told us about the history and took us to great places. Thank you.

Their space is in my neighborhood, but they don't take pick ups in town or that's the story I got.

Prompt , Polite , and Friendly. Highly recommend this taxi service. Eli is a great taxi host.

I took a taxi just a few blocks and was supposed to be $6, but my card was charged $136.

I scheduled a pickup at my hotel the day before. Driver was on time and very courteous.

Mousa is a wonderful driver. Very kind and his car was extra clean!! Great experience!

Had the balls to call my girlfriend "baby" don't ever get services from this clown

Called for a ride, I was told no one could pick me up for an hour or two …

Double charged my credit card. Don’t ever use these guys, it’s a scam

Didn't use them didn't go to new Orleans due too death in the family

Prompt friendly driver . I use them every trip to NOLA …

Quick, pleasant and affordable service. Thank you!!

Horrible..cab driver couldn't even speak English!

Usually a flat rate and they don't over charge

Great company, timely, courteous, professional

Our driver was very friendly

They suck