Pitiful custom service! Disgusted by their lack of integrity. I was given incorrect information given about their products compared to what was stated online. Luckily I had done my research!! The Indian guy didn't provide adequate service,

Dont shop here! Absolutely appauling staff who will lie and say anything to get a sale. We bought my wife's wedding ring here 2 weeks before our wedding and were told it could be resized but couldn't be done in time before our wedding and

I am surprised at some of the reviews here about poor customer service. I have found this store’s products of higher quality than their competitors and provided I know what I want, have not really had any issues with customer service. In

I have been buying watches and jewellery from this store often. Staffs were very friendly and good. I had purchased a watch for my wife but unfortunately it was big for her and we went to resize it. We were browsing some other watches as

Every staff member in their should be fired. They are the worst customer service I have ever received. Multiple times I had to return due to their utter incompetence. They lie and are rude and deny everything. Just want the sale but

I took my watch here for repair in September 2022 and after 8 weeks had still not heard back from the store. I rang today to discover the watch had been returned from Citizen and cant be fixed! Poor communication ......

I just had a fantastic experience here. Spoke to Jake who helped me with an old family thimble without charging or pushing any products on me. I’d definitely go back for something else. Thanks for your time Jake.

Excellent service from the Indian guy at A & C Brookvale with red on his forehead….he was so helpful and caring, whilst helping me to find a gift for my daughter. Found the perfect gift!

One week prior to Christmas, I bought a Roamer wrist watch from this store. It was given as a Christmas present but on the 28th of December, it stopped working.

Walked in Jem greeted me with positively was so helpful and friendly bought a new watch ⌚ will be happy to recommend Angus and Coote Brookvale …

Unprofessional staff, insufficient training, incorrect information, poor customer service, not helpful at all, definitely not recommend this shop.

Good customer service. The staff that serves us was pleasant and happy to serve us.

Good Customer service, excellent price and quality.

Fixed my watch for $15! Couldn't be happier

Helpful, friendly staff

Awful customer service.